ConnectSmart Host - 2026 Pricing, Features, Reviews & Alternatives

ConnectSmart Host (formerly DineTime) is a mobile front of house solution which enables restaurants to manage reservations, waitlists, tables, and serving staff, and view real-time trends and analytics. The system is suitable for restaurants of all sizes, from single-unit operators to large-scale chains.

Host's electronic reservation book (ERB) software allows users to manage all desktop, mobile, and call-in reservations in one place, with the built-in Availability Plan to prevent overbooking by setting reservation pace. The reservation software can also be used to track guest information including names, phone numbers, and email addresses, and integrates with loyalty programs to provide additional information and guest opportunities. Diners can be added to the wait list by staff, or join directly through the DineTime customer app on their smartphone. Estimated wait times, two-way text messaging, and real-time data let staff keep diners updated on their position in the wait list. Additionally, the companion app allows customers to find restaurants, make reservations, and modify their bookings.

With Host, users can create custom floor plans, assign servers to stations, organize shifts, and automatically or manually manage staff rotations. Host can be integrated with a range of kitchen automation solutions, point of sale (POS) systems, online ordering and delivery services, and more through the restaurant reservation API. Users can view and analyze real-time and historical data to assess their restaurant’s performance, view daily operational summaries, and run reports on sales, reservations, quote accuracy, and more.