DineTime Host Pricing, Features, Reviews & Comparison of Alternatives

DineTime Host

Front of house management solution for restaurants

4.55/5 (11 reviews)

DineTime Host overview

What is DineTime Host?

ConnectSmart Host (formerly DineTime) is a mobile front of house solution which enables restaurants to manage reservations, waitlists, tables, and serving staff, and view real-time trends and analytics. The system is suitable for restaurants of all sizes, from single-unit operators to large-scale chains.

Host's electronic reservation book (ERB) software allows users to manage all desktop, mobile, and call-in reservations in one place, with the built-in Availability Plan to prevent overbooking by setting reservation pace. The reservation software can also be used to track guest information including names, phone numbers, and email addresses, and integrates with loyalty programs to provide additional information and guest opportunities. Diners can be added to the wait list by staff, or join directly through the DineTime customer app on their smartphone. Estimated wait times, two-way text messaging, and real-time data let staff keep diners updated on their position in the wait list. Additionally, the companion app allows customers to find restaurants, make reservations, and modify their bookings.

With Host, users can create custom floor plans, assign servers to stations, organize shifts, and automatically or manually manage staff rotations. Host can be integrated with a range of kitchen automation solutions, point of sale (POS) systems, online ordering and delivery services, and more through the restaurant reservation API. Users can view and analyze real-time and historical data to assess their restaurant’s performance, view daily operational summaries, and run reports on sales, reservations, quote accuracy, and more.
www.qsrautomations.com

Pricing

Starting from
$49/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom

Supported languages

English
DineTime Host screenshot: Guests can be added to wait lists, with automatic estimation of wait timesDineTime Host InterfaceDineTime Host screenshot: Guests can also join wait lists from the DineTime mobile appDineTime Host screenshot: Two-way text messaging enables communication between staff and guestsDineTime Host screenshot: Guest information can be recorded and trackedDineTime Host screenshot: Servers can view real-time data for each tableDineTime Host screenshot: Custom floor plans can be created in DineTimeDineTime Host screenshot: Servers can be assigned to different sectionsDineTime Host screenshot: The customer app for iOS and Android allows users to search for restaurants, makes reservations, and moreDineTime Host screenshot: Daily, weekly, and monthly summary reports are generated automaticallyDineTime Host screenshot: Users can view and analyze real-time and historic data to assess their restaurant's performance

DineTime Host user reviews

Excellent
6

Very good
5

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.6
  4.1
  4.3
  5.0
Joyce Reader

Absolutely Amazing for our operation!

Used daily for 1-2 years
Reviewed 2017-07-13
Review Source: Capterra

Guest Data, 2 way SMS, server rotations and more

Pros
The ability to handle waitlist, call aheads, and reservation with one solution. DineTime gets us seen by more diners and allows are current diners to make reservations from the DineTime App!

Cons
We use the cloud based solution. So lag time on table updates and redundency has been the only issues that we have had, but those are few and far in between. I would like to see Day part cover count on the floor chart screen if possible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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David W

DineTime

Used daily for 2+ years
Reviewed 2018-10-10
Review Source: Capterra

DineTime is an effective table management system, and has replaced our pagers with text messages to guests, which everyone prefers. It can take submissions from the DineTime app and from our company's website, and has proven an effective and reliable solution.

Pros
The software fulfills our needs for hosts and bussers, and integrates with our Kitchen Display systems for easy management.

Cons
product is still in development, and we are waiting on a few features to be added, but its fully featured at present, and we are satisfied with the current functionality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Website Widgets Not for Multi-Outlet

Used monthly for 6-12 months
Reviewed 2019-04-12
Review Source: Capterra

DineTime had helped simplify our outdated reservation system without being difficult to setup and train.

Pros
The setup for messaging and scheduling is fairly intuitive and easy to pick up.

Cons
The website reservation widgets do not function properly when your have many on a page, say for a list of different outlets where you want to shoot a reservation widget for each. We found a work around but this should have been easier.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 5/10

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Jon Gerome

DineTime has been an asset to our operations

Used weekly for 2+ years
Reviewed 2017-07-13
Review Source: Capterra

Accurate quote times, rotational seating, guest texting, and improved flow at the host stand.

Pros
We love not having to use pagers and the ability to text our guests especially at locations in a mall setting makes for a better waiting experience. The chit also shares info about the guest or reason for visiting such as birthday or graduation and enables us to cater to their celebrations.

Cons
We feel there should be a better way to run a shift change aside from changing the floor plan and wiping out existing data. Same for phase maps. We also would like to have more control over text content and have the ability to make text messages unique by location.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Spencer Szczygiel

Typically very good. Back end could be more streamlined to find information.

Used daily for 1-2 years
Reviewed 2017-07-13
Review Source: Capterra

Pros
Ease of use on the front end. Little to no staff training is required because of how straightforward it is. Price/value when compared to competitors.

Cons
Some functions and features on the back end that don't seem to work on the front. Minor features but I wish they were removed if not available (require CC, different options etc.)

Rating breakdown

Value for money
Ease of use
Features
Customer support

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DineTime Host pricing

Starting from
$49/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

Free and paid subscription plans are available. Contact QSR Automations for full pricing information.

DineTime Host features

API
Customer Database
Customer History
Employee Management
Loyalty Program

Activity Dashboard (152 other apps)
Automatic Notifications (115 other apps)
Billing & Invoicing (116 other apps)
Discount Management (117 other apps)
Electronic Payments (104 other apps)
Inventory Management (196 other apps)
Inventory Tracking (153 other apps)
Multi-Location (139 other apps)
Order Management (151 other apps)
Order Processing (100 other apps)
POS (179 other apps)
Promotions Management (92 other apps)
Reporting & Statistics (185 other apps)
Sales Reporting (109 other apps)
Third Party Integration (129 other apps)

Videos and tutorials

Additional information for DineTime Host

Key features of DineTime Host

  • Guest management
  • Online reservations
  • Table management
  • Waitlist management
  • Wait time calculation
  • Waitstaff management
  • Guest list management
  • Electronic reservation book (ERB)
  • Custom floor plans
  • Rotation management
  • Automatic & manual service staff rotation
  • Customer app
  • Shift scheduling
  • Server assignment
  • Customer information capture & tracking
  • Historical data tracking
  • Restaurant analytics
  • Real-time data
  • 2-way text messaging
  • Availability plan
  • Loyalty program integration
  • Restaurant reservation API
View All Features

Benefits

The electronic reservation book (ERB) software can be used to manage all desktop, mobile, and call-in reservations in a single place, with the Availability Plan feature preventing overbooking by setting reservation pace.

Guests can be added to waitlists, and users can supply wait times, communicate with guests through two-way text messaging, and provide information on when diners’ food will arrive.

Users can create custom floor plans, organize shifts, assign servers to stations, automatically or manually manage server rotations, and more.

Mobile apps for Android and iOS enable customers to locate restaurants, book tables, view wait lists and times, and update their reservations from wherever they are.

Users can view and analyze historical and real-time data on reservations, table turns, wait list, and seating statistics, and daily operational statistics summaries and snapshots are generated.