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ConnectSmart Host Logo

ConnectSmart Host

Front of house management solution for restaurants

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ConnectSmart Host Pricing, Features, Reviews and Alternatives

ConnectSmart Host product overview

Price starts from

49

Per month

Per Feature

What is ConnectSmart Host?

ConnectSmart Host (formerly DineTime) is a mobile front of house solution which enables restaurants to manage reservations, waitlists, tables, and serving staff, and view real-time trends and analytics. The system is suitable for restaurants of all sizes, from single-unit operators to large-scale chains.

Key benefits of using ConnectSmart Host

  • The electronic reservation book (ERB) software can be used to manage all desktop, mobile, and call-in reservations in a single place, with the Availability Plan feature preventing overbooking by setting reservation pace.

  • Guests can be added to waitlists, and users can supply wait times, communicate with guests through two-way text messaging, and provide information on when diners’ food will arrive.

  • Users can create custom floor plans, organize shifts, assign servers to stations, automatically or manually manage server rotations, and more.

  • Mobile apps for Android and iOS enable customers to locate restaurants, book tables, view wait lists and times, and update their reservations from wherever they are.

  • Users can view and analyze historical and real-time data on reservations, table turns, wait list, and seating statistics, and daily operational statistics summaries and snapshots are generated.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Email/Help Desk
    Phone Support

    Training options

    In Person
    Live Online
    Webinars

    ConnectSmart Host pricing information

    Value for money

    4.6

    /5

    11

    Starting from

    49

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    ConnectSmart Host features

    Functionality

    4.1

    /5

    11

    Total features

    10

    1 categories

    Most valued features by users

    Reporting/Analytics
    Customer Database
    Employee Management
    API
    Mobile Access
    Booking Management
    Availability Management
    Reservations Management

    Functionality contenders

    ConnectSmart Host users reviews

    Overall Rating

    4.6

    /5

    11

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.67/10
    Rating distribution

    5

    4

    3

    2

    1

    6

    5

    0

    0

    0

    Pros
    We love not having to use pagers and the ability to text our guests especially at locations in a mall setting makes for a better waiting experience.
    The texting ability is so nice and the call back option and the reservation part helps us out through the week.
    Extremely host friendly. I've received amazing help from customer support.
    Cons
    The website reservation widgets do not function properly when your have many on a page, say for a list of different outlets where you want to shoot a reservation widget for each.
    We use the cloud based solution. So lag time on table updates and redundency has been the only issues that we have had, but those are few and far in between.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Absolutely Amazing for our operation!

    Reviewed 5 years ago

    Guest Data, 2 way SMS, server rotations and more

    Pros

    The ability to handle waitlist, call aheads, and reservation with one solution. DineTime gets us seen by more diners and allows are current diners to make reservations from the DineTime App!

    Cons

    We use the cloud based solution. So lag time on table updates and redundency has been the only issues that we have had, but those are few and far in between. I would like to see Day part cover count on the floor chart screen if possible.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    DineTime

    Reviewed 4 years ago

    DineTime is an effective table management system, and has replaced our pagers with text messages to guests, which everyone prefers. It can take submissions from the DineTime app and from our company's website, and has proven an effective and reliable solution.

    Pros

    The software fulfills our needs for hosts and bussers, and integrates with our Kitchen Display systems for easy management.

    Cons

    product is still in development, and we are waiting on a few features to be added, but its fully featured at present, and we are satisfied with the current functionality.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Website Widgets Not for Multi-Outlet

    Reviewed 3 years ago

    DineTime had helped simplify our outdated reservation system without being difficult to setup and train.

    Pros

    The setup for messaging and scheduling is fairly intuitive and easy to pick up.

    Cons

    The website reservation widgets do not function properly when your have many on a page, say for a list of different outlets where you want to shoot a reservation widget for each. We found a work around but this should have been easier.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    DineTime has been an asset to our operations

    Reviewed 5 years ago

    Accurate quote times, rotational seating, guest texting, and improved flow at the host stand.

    Pros

    We love not having to use pagers and the ability to text our guests especially at locations in a mall setting makes for a better waiting experience. The chit also shares info about the guest or reason for visiting such as birthday or graduation and enables us to cater to their celebrations.

    Cons

    We feel there should be a better way to run a shift change aside from changing the floor plan and wiping out existing data. Same for phase maps. We also would like to have more control over text content and have the ability to make text messages unique by location.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Typically very good. Back end could be more streamlined to find information.

    Reviewed 5 years ago
    Pros

    Ease of use on the front end. Little to no staff training is required because of how straightforward it is. Price/value when compared to competitors.

    Cons

    Some functions and features on the back end that don't seem to work on the front. Minor features but I wish they were removed if not available (require CC, different options etc.)

    ConnectSmart Host FAQs and common questions

    Q. What type of pricing plans does ConnectSmart Host offer?

    ConnectSmart Host has the following pricing plans:
    Starting from: $49.00/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Q. Who are the typical users of ConnectSmart Host?

    ConnectSmart Host has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    Q. What languages does ConnectSmart Host support?

    ConnectSmart Host supports the following languages:
    English


    Q. Does ConnectSmart Host support mobile devices?

    ConnectSmart Host supports the following devices:
    Android, iPad, iPhone


    Q. Does ConnectSmart Host offer an API?

    No, ConnectSmart Host does not have an API available.


    Q. What level of support does ConnectSmart Host offer?

    ConnectSmart Host offers the following support options:
    FAQs/Forum, Email/Help Desk, Phone Support

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