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Documoto

Customize your manufacturing network user experience!

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Documoto Pricing, Features, Reviews and Alternatives

Documoto product overview

What is Documoto?

Documoto, a SaaS-based product, is specifically designed for equipment manufacturers that have complex content management challenges. Documoto helps manufacturers manage and share technical documentation while simultaneously improving the sales and support experience. Equipment manufacturers can unlock their aftermarket service potential with Documoto.

Key benefits of using Documoto

* Increase Your Online Sales Revenue & Processes
* Improve Your Employee Productivity
* Enhance Your Customer Support Experience
* Strengthen Relationships with Partners and Customers
* Comply with Safety and Regulatory Requirements
* Manage and Share Technical Documentation Easily

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support

Training options

Documentation
Webinars
Live Online
Videos

Documoto pricing information

Value for money

4.4

/5

13

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Documoto features

Functionality

4.5

/5

13
Total Features35 1 categories

Most valued features by users

Inventory Management
Reporting & Statistics
Activity Dashboard
Third Party Integrations
API
Customization
Customizable Templates
Data Import/Export

Functionality contenders

Documoto users reviews

Overall rating

4.7

/5

13

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.85/10
Rating distribution

5

4

3

2

1

9

4

0

0

0

Pros
Overall experience has been wonderful. Training was done by true professionals who value their product and are ready to help anytime.

GL

Gerry L.

I would describe my overall experience with Documoto as very good. They have a knowledgeable support team and every interaction has been pleasant.

CD

Carl D.

Important customer accessibility to their machine reducing after sales calls. A very good display of the content.

SC

Samuel C.

Cons
The things which I 'dislike' are more personal preferences which if we had more customization available I could fix.

BB

Brian B.

The only comment is making the "Go to Search" button more "exposed" as it tends to be overlooked and people use the global search feature which brings up more information than they may be looking for.

JR

Jason R.

When a part becomes obsolete and is replaced by more than one item, Documoto does not manage it well.

SC

Samuel C.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Succeed with a quality product

Reviewed 5 months ago
Pros

basically anything you put on this site will have the same procedure of uploading.

Cons

The only thing that comes to mind when I think of a con for Documoto is that I can't delete a tag that I intentionally left blank to a Template. When you add this same template to the media shelf it will add the same tags that you left blank in the tag value along with your other entries.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Oxbo-Connect

Reviewed 6 months ago

Benefits: 1. A platform to put product information in one are area for access by all, before we had files stored in may areas, now we have it in one for customers and our employees 2. Allows us to move into an electronic world with real time information, whereas a paper world is only as good as the moment it is printed 3. Our rep Christa Bemis was there from the beginning and since our integration had unique twists and turns, if we have an issue, she knows how it was done and what direction to go to fix it

Pros

Documoto allows us to create user groups which focuses only on the content they needs to see without cluttering their experience with unnecessary product information. The system is relatively easy to use, like anything else, repetition makes it second nature. Our business is seasonal so some customers do not use it 12 months out of the year so some navigation skills can slip a little. We also work with dealers and the turnover at the dealerships causes some challenges to new users until they become more familiar with the sytem. The integration went pretty smooth, our ERP system can be challenging as it does not like to play with "bolt on" systems, but Documoto's connection worked very well once we got our system to complete the integration.

Cons

If we had not been exposed to the "classic" version of Documoto, the Rocket or HTML version would be widely accepted and easier to use. Since many of our employees got used to the classic version it has taken some time to get customers and employees switched over. The early version of Rocket had some challenges, but is slowly getting to a point where you don't feel you are missing anything you had before. The only comment is making the "Go to Search" button more "exposed" as it tends to be overlooked and people use the global search feature which brings up more information than they may be looking for.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A self-service platform that gives our customers access to 24/7 customer service.

Reviewed a month ago

Documoto has streamlined our Technical documentation creation by alleviating some of the clerical steps of the process, such as creating templates and organizing/managing content. The majority of our customers are able to pick up on the system with limited training.

Pros

The software is very user friendly on both the front-end, and the back-end. There are many features that give our customers confidence in finding the correct documentation for their needs. The software has also overhauled our technical documentation process, allowing us to focus more on content, and letting the system automate the organization/update processes.

Cons

We would love to see 3D implementation, which is currently being worked on. The user set up process could be improved by adding some sort of "Request Access" feature on the login screen to collect the information needed to set up new users. A guest portal feature would also be nice for users who would like to browse.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Content management made easy

Reviewed 6 months ago

The overall experience is positive, as we are able to update pages, which once updated and managed properly, updates occur immediately with an update to one page it will make the updates wherever that page is used in all parts catalogs.

Pros

The Documoto software allows us to maintain and publish close to 300 new parts and operator manuals per year along with maintaining almost 8000 pieces of media.

Cons

The cons are that I have to build a TOC one page at a time, versus uploading the TOC through excel or some format rather than having to add each page one by one, where some of our books include 500 pages.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Documoto Review

Reviewed 3 months ago

As I mentioned above, the user friendliness of the tool has been amazing. Our users were so dependent on calling into our sales admin team or tech services team to help identify a part. Now with Documoto our users are finding the parts on their first try using the tool. That means freeing up time and resources on our end and better potential for increased sales. The ability to scale with Documoto has also been a value add. Documoto is always willing to offer and work with us on solutions to any business problem or initiative we have. Finally having a dedicated Customer Success Manager that always makes herself available really provides that reassurance that you hope for when selecting a vendor to partner with.

Pros

What we find most beneficial is how user friendly the software is. After one month of launch we surveyed our user community and over 95% of respondents were able to find the part on the first attempt. Such features as the ability to zoom in and out on a parts page and to supersede part numbers makes it easy for our customers to identify the correct part.

Cons

One feature I feel that could be improved upon is the technical requirements at the kick off of the project, especially regarding the layout and structure within the tool. Since I'm not technical nor anyone on my project team we struggled with having to complete that. However with Documoto's help we were able to resolve it rather quickly.

Documoto FAQs and common questions

Documoto has the following pricing plans:
Pricing model: Subscription


Documoto has the following typical customers:
Large Enterprises, Mid Size Business


Documoto supports the following languages:
Czech, Danish, Dutch, English, French, German, Portuguese, Spanish


Documoto supports the following devices:
Android


Yes, Documoto has an API available for use.


Documoto offers the following support options:
24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

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