Documoto Reviews

basically anything you put on this site will have the same procedure of uploading.

The only thing that comes to mind when I think of a con for Documoto is that I can't delete a tag that I intentionally left blank to a Template. When you add this same template to the media shelf it will add the same tags that you left blank in the tag value along with your other entries.

Documoto allows us to create user groups which focuses only on the content they needs to see without cluttering their experience with unnecessary product information. The system is relatively easy to use, like anything else, repetition makes it second nature. Our business is seasonal so some customers do not use it 12 months out of the year so some navigation skills can slip a little. We also work with dealers and the turnover at the dealerships causes some challenges to new users until they become more familiar with the sytem. The integration went pretty smooth, our ERP system can be challenging as it does not like to play with "bolt on" systems, but Documoto's connection worked very well once we got our system to complete the integration.

If we had not been exposed to the "classic" version of Documoto, the Rocket or HTML version would be widely accepted and easier to use. Since many of our employees got used to the classic version it has taken some time to get customers and employees switched over. The early version of Rocket had some challenges, but is slowly getting to a point where you don't feel you are missing anything you had before. The only comment is making the "Go to Search" button more "exposed" as it tends to be overlooked and people use the global search feature which brings up more information than they may be looking for.

The Documoto software allows us to maintain and publish close to 300 new parts and operator manuals per year along with maintaining almost 8000 pieces of media.

The cons are that I have to build a TOC one page at a time, versus uploading the TOC through excel or some format rather than having to add each page one by one, where some of our books include 500 pages.

The ability to update and manage our content. We can make changes and have them live to our dealers within minutes. We can relate documents and parts to other documents and parts making it easy for dealers to find the information they are needing quickly. Support team is great.

I wish there was more customization available. Overall pretty happy with the Documoto software. The things which I 'dislike' are more personal preferences which if we had more customization available I could fix.

The software is very user friendly on both the front-end, and the back-end. There are many features that give our customers confidence in finding the correct documentation for their needs. The software has also overhauled our technical documentation process, allowing us to focus more on content, and letting the system automate the organization/update processes.

We would love to see 3D implementation, which is currently being worked on. The user set up process could be improved by adding some sort of "Request Access" feature on the login screen to collect the information needed to set up new users. A guest portal feature would also be nice for users who would like to browse.

What we find most beneficial is how user friendly the software is. After one month of launch we surveyed our user community and over 95% of respondents were able to find the part on the first attempt. Such features as the ability to zoom in and out on a parts page and to supersede part numbers makes it easy for our customers to identify the correct part.

One feature I feel that could be improved upon is the technical requirements at the kick off of the project, especially regarding the layout and structure within the tool. Since I'm not technical nor anyone on my project team we struggled with having to complete that. However with Documoto's help we were able to resolve it rather quickly.

Documoto provides an easy to use interactive electronic parts catalog for our dealers. The exploded views and part lists provide our customers with a helpful tool to identify the items they need. And the Documoto Technical Support Staff has always been Best-in-Class.

As with any software, you may wish some features worked a little differently for your use. For example, I would like the feature of adding sub-assemblies / service parts to operate slightly different. I know they are truly appreciative of my feedback and are considering this improvement for a future software release.

The software helps engineers, electricians and mechanics find the needed parts via dynamic and customizable search features.

In order to setup and implement Documoto into our servicing and repair process, we needed the in-depth involvement of our Integration Technologies team. The Documoto Support team assisted every step of the way but the initial implementation took a lot of time and effort.

Full data interaction between all parts books.

A few extra search features could be helpful for end users who are not as familiar with browsing.

The ability to customize almost every aseptic of the Documoto Rocket experience The searching capabilities The ability to brand Rocket for Metro The ease of updating and editing content

The supersession of part numbers, all of the existing tags on the original part number are not automatically transferred over to the new part number (however an enhancement is in the works)

It's ease of use, not only for admin users, but for all internal users throughout the company.

Search description doesn't seem to work to find a "description" of media or pages. Exact values must be entered

Important customer accessibility to their machine reducing after sales calls. A very good display of the content.

Alternative items. When a part becomes obsolete and is replaced by more than one item, Documoto does not manage it well.

Shopping cart is powerful and user friendly Efficiencies of parts book creation Ongoing product development / continuous improvement with new features Bugs are fixed rapidly

More rollout pains and time than expected. Amount of customer engagement required to gain critical mass of customer traction, was greater than expected but this really isn't about the software, it has to do with the amount of work required to push internal and external organizational change.