Documoto Reviews - Pros & Cons, Ratings & more

Flipsnack

ewiz commerce

Sales Layer

EZPARTS

Documoto, a SaaS-based product, is specifically designed for equipment manufacturers that have complex content management challenges. Gain control of your content and customize your manufacturing network user experience!

Documoto

Android

Linux

Web-based

Windows

iPad

iPhone

Principal Inventory Control Analyst

My overall experience with Documoto has been wonderful, every person that I have every dealt with at Documoto has been courteous, knowledgeable and professional.

Technical Publications Specialist

Overall experience has been wonderful. Training was done by true professionals who value their product and are ready to help anytime.

Systems Developer

I would describe my overall experience with Documoto as very good. They have a knowledgeable support team and every interaction has been pleasant.

After sales engineer

Important customer accessibility to their machine reducing after sales calls. A very good display of the content.

Aftermarket Parts Pricing & Digital Parts Catalog Manager

The things which I 'dislike' are more personal preferences which if we had more customization available I could fix.

Parts Sales Manager

The only comment is making the "Go to Search" button more "exposed" as it tends to be overlooked and people use the global search feature which brings up more information than they may be looking for.

When a part becomes obsolete and is replaced by more than one item, Documoto does not manage it well.

Tech. Drafter

We went from static PDF parts books that had limited searchability and difficult to maintain with our heavy flow of updates.

Technical Parts Author

Documoto provides an easy to use interactive electronic parts catalog for our dealers. The exploded views and part lists provide our customers with a helpful tool to identify the items they need.

The system is relatively easy to use, like anything else, repetition makes it second nature.

CatBase

My overall experience with Documoto has been wonderful, every person that I have every dealt with at Documoto has been courteous, knowledgeable and professional

LA Metro's DM Rocket

Documoto has streamlined our Technical documentation creation by alleviating some of the clerical steps of the process, such as creating templates and organizing/managing content.  The majority of our customers are able to pick up on the system with limited training.

A self-service platform that gives our customers access to 24/7 customer service.

As I mentioned above, the user friendliness of the tool has been amazing. Our users were so dependent on calling into our sales admin team or tech services team to help identify a part. Now with Documoto our users are finding the parts on their first try using the tool. That means freeing up time and resources on our end and better potential for increased sales. The ability to scale with Documoto has also been a value add. Documoto is always willing to offer and work with us on solutions to any business problem or initiative we have. Finally having a dedicated Customer Success Manager that always makes herself available really provides that reassurance that you hope for when selecting a vendor to partner with.

Documoto Review

Would definitely recommend Documoto for your business and parts management needs

I would describe my overall experience with Documoto as very good!  They have a knowledgeable support team and every interaction has been pleasant.  

The Utilization of Documoto in Union Pacific's Locomotive Servicing and Repair Processes

Superior Product and Support

Very useful interface

We have been with Documoto for several years. We've been there with the growing pains they have had over the years. The software is finally on the HTML5 platform which is much better than the original Flash platform. More features and much more reliable. Our dealers were very skeptical of Documoto when we switched over, but we have won most of them over with the ability to provide accurate parts books and make changes quickly when needed. 

Powerful interactive lookup software

We went from static PDF parts books that had limited searchability and difficult to maintain with our heavy flow of updates. Now we have updates go out same day and that are applied to all or specific areas. 

Great product to bring parts books into the new age of technology

Succeed with a quality product

Benefits:
1. A platform to put product information in one are area for access by all, before we had files stored in may areas, now we have it in one for customers and our employees
2. Allows us to move into an electronic world with real time information, whereas a paper world is only as good as the moment it is printed
3. Our rep Christa Bemis was there from the beginning and since our integration had unique twists and turns, if we have an issue, she knows how it was done and what direction to go to fix it


Oxbo-Connect

Top notch platform
Great team
Great support
Great partnership

A customer support partnership 

The overall experience is positive, as we are able to update pages, which once updated and managed properly, updates occur immediately with an update to one page it will make the updates wherever that page is used in all parts catalogs.

Documoto Reviews

Suggested alternatives

Pros and cons

13 reviews