Lightspeed Retail vs PHP Point of Sale Comparison

With Lightspeed we have obtained a greater number of sales, thanks to the ease of using the platform all the staff that is destined to carry out any activity within it can do it, since all configuration is always simple and clear when implementing it

The only fault that we have experienced when using lightspeed is that when we are working with many products it starts to get something slow. Outside of that I do not see any other setback

Complete integration between inventory management and point of sale process

Looking for more modern POS platform - fingerprint signature capture would be a plus

Beautiful point of sale platform packed with versatility and some of the best customer service out there.

Better suited for a typical retail operation, we tried this for a natural stone flooring operation and there were some limitations on items such as unit of measure and other inventory fields. On the other hand, there were a lot of options / features available not found in conventional software programs.

Lightspeed is an all-inclusive point-of-sale software that meets the needs of every bookstore and comic bookstore.

To get the most out of Lightspeed, one may need to develop some coding skills to really take advantage of the system's full capabilities.

Lightspeed's customer service is excellent. They're quick and efficient, even through the chat option, which is what I typically use. I've described my problem pretty simply and three times that i've had to contact them, they've solved it very efficiently.

it would be great if there was a scheduling capability or alerts you could set on products. neither of these things are necessary but would be nice.

With this system in place, our point of sale system has been very efficient, easy to use, and even fun at times.

I sometimes feel that the layout of the main menu could be even more simplified in order to make transactions even more efficient.

Lightspeed is a good solution for point of sale in a retail environment. It's also useful for customer database, keeping track of inventory, creating reports to track sales, etc.

There's needs to be more control allocating products so it does not show as available in inventory if set aside for impending use/sale.

Lightspeed started with a brilliant value proposition: a Point of Sale system that integrates with well-known web store solutions (e.g.-Magento), allowing small retail to go online with an integrated platform.

Unfortunately, the software doesn't work the way we want. We've had a support ticket open for five weeks on data corruption that renders our webstore completely unusable. On top of this, they changed pricing after we purchased it, now requiring a constant support contract or forcing us into a much more expensive subscription model.

Software is intact, does not give random errors. you can count on

it is a bit hard to settle if you have an inventory at some other software. it would be better to have more sync options.

Customer searches, inventory search, inventory uploads

Printing of receipts adding items to a sale finding a sale once it’s been finished, trying to return an item should be easier

Integration with Magento and QuickBooks. Backup data simple

Renaming backup and cost for server is little high but worth productivity.

Can use it anywhere on any device to monitor and address business issues. Real time view of business operations. Responsive customer support. Everything I can do at the office I can do from home, no need to download information for trade shows...

Import of entire inventory and customers is a bit daunting.

Up to the minute accuracy on POS when any information in the backend is changed. I like the professional layout of the iPad Cash Register, the ease of use for casual staff, and the ease of exporting information into QuickBooks.

I don't like that a sale is automatically started when you log in. If you don't make that sale and the iPad goes to sleep, the sale remains open, and a new one opens up when you log in again. It means that many transactions of $0.00 are left open.

I use lightspeed for my Point of Sale, Merchant Services, E-Commerce, & Website Hosting. It also works along with my Quickbooks accounting software. The biggest benefits for me are having one point of contact for all those services, 24/7 Support, that it is cloud based, and that I can access the system when I'm away from work to make customer quotes, check pricing, or help an employee on my day off. It allows me to make more money.

Setting up Lightspeed Accounting To Work With Quickbooks.

They got a large staff to apologize for the constant outages that occur with there software English speaking customer service Sleek design Mobile Friendly Comprehensive Reporting

I've had the system for a little over a year now and it has had glitches at least 10 times to where it is unusable and you have to go cash only. Point of Sale systems cannot have that many issues in one year. It's unacceptable.

Lightspeed OnSite is a unique product since it runs on Apple OS. We have found this OS to be easier to employ across our retail environment and alleviates some security concerns. Installation and upgrades are easy to apply and maintain. Day-to-day register operations are not lacking and are on par with the leading point of sale systems.

OnSite is lacking in back office integrations. While it does provide reasonable reporting facilities their is no ability to do a free form query. We also find the system to run sluggishly and find the need to do system restarts on a regular basis. We have been using this software for 5+ years and there is no way to archive transactions. I believe that the size of our database - 250K products, 150K+ invoices and POs is at the root of the speed declines. OnSite does not have a clean interface for integrating with a web store. Proceed carefully if you are going to use this system in conjunction with e-commerce.

Being able to always be connected to our point of sale via my phone or computer, no matter where I am has been crucial. With Lightspeed being cloud based, I can work from anywhere I want. I am able to ring up customers on my phone if needed, create purchase orders from trade shows, and stay connected to customers at all times.

There aren't any real issues that we have had with Lightspeed. They are continuing to improve the workflow with Lightspeed eCom which will only make the overall package even better.

Great inventory control for single or multi location retailers Excellent and easy to use Point of Sale System Very flexible so that you can fit it into a variety of work processes Excellent support via chat, screen share and phone Syncs with QuickBooks and othe popular accounting software with their Lightspeed Accounting package Report data can be viewed on screen or exported for more detailed analysis.

Limited user permissions give individual users too much power (they can export data without any way to turn it off). For example you cannot prevent staff from exporting your customer database without turning off their access to look up and add customers to sales, which is a must to really use Lightspeed to its full. This is really a major glaring hole and one they are aware of, but are not in a hurry to fix. We have been using them for 2 years and complaining about this for two years with no resolve or attempted resolve yet. Other than this we really like them, but this is a very large pain point for us and other customers.

After two other point of sale systems; and after two years using Lightspeed, it is by far the best in all categories. We had two previous POS systems that fell short in comparison to Lightspeed. Part of our success with Lightspeed is that after two previous point of sale systems; we knew what we really needed and the right questions to ask during the sales process. We submitted specific questions...

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The only limitation we have with Lightspeed in related to the fact that we sell a lot of items by weight. This does not create a significant problem for us; but having bulk items accounted for in inventory would be a nice to have. We would love an integrated scale capability. The Lightspeed team was more than willing to help us set up our system to sell bulk items; it works better than another other POS we looked at.

The integration of their POS and e-commerce is awesome.

Transition of data from Shopkeep to Lightspeed (at Lightspeed’s suggestion) was an absolute HORROR.

Hi Susan, We would like to apologize for your recent experience with Lightspeed. We see that you are currently working with a member of our Customer Success Team who are best suited to get you the assistance you need. We value our customers' feedback, and would be grateful to have the opportunity to address your needs and concerns. Thank you, Lightspeed Commerce

Programming was straightforward and intuitive.

The sales department will say anything to make a sale, with shameless disregard for the truth.

Hello Chris, Thank you for your feedback. We are sorry to hear that you were less than satisfied with your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. Someone will be reaching out to you once more to discuss your request further and next steps. Thank you for your understanding. Lightspeed POS

We run a one location bicycle sales and repair shop in NJ. For the past 10 years we used Microsoft Dynamics Point of Sale. Because Microsoft chose to exit the Point of Sale space, we needed to replace our system, with something that was flexible, cloud based, and expandable. Another key requirement was solid technical support 24-7, 365. We looked at many systems and settled on Lightspeed....

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If we had to pick one item that could a little work it would be the year end annual inventory module. There is no current capability to be able to scan all on hand inventory into the system and compare it against on hand computer balances.

It's easy to use for first time retail cashiers.

How long it takes to capture and/or locate a customer in order to attach them to a sale.

It is easy to learn and they are very good helping when help is need it. The reports are useful and make the accounting and inventory systems easy.

has a small issues like the cents do not round or the look of the sale screen for the PC is not like the one for MAC or an Ipad.

We have been using LightSpeed point of sale systems since 2014, and are very pleased overall. We found the program easy to use and adaptable. The dashboard provides many terrific reports for inventory/profit / sales information. The customer service & help desk have always been readily available for questions, and prompt with answers and technical support. They also offer online seminars and learning sessions for retailers. We have not used either the Loyalty app or the Online e-commerce yet.

We have the odd issue with printing receipts and labels, depending on if we are using the system in Firefox or Chrome. Each web engine has its pros & cons. We can usually sort out printing issues without involving technical support. Ideally, we would prefer specific information on our sales labels, but what we do have will suffice.

Cloudbase

Limited Functionality especially fitted for retail

Great cost and scales to any size. Easy to understand and use. Modern, intuitive design! Works on any device.

No real problems..setting up requires some software installation depending on your credit card processor.

the software is very easy and friendly to use,

any feature anyone can ever imagine in a retail shop is already embedded in the software

No pros were added to this review

No cons were added to this review

Inventory control and transfer is a wow factor and its implementation makes PHP Point of Sale adaptable for use in Pharmacy Retail and Wholesale.

lack of inbuilt deep invoice and receipt customization.

Thank you so much!

Most things are pretty self-explanatory. They have a pretty comprehensive support website and great customer service!

There are some specific reports for retail that I'd like to be able to pull that it doesn't have the capability of.

I like the responsiveness of the product and the flexibility, from small to mid-size businesses, suitable for all retail industry.

I don't think there is a least likely for this software, works perfect for me.

Easy to use web based front end and administration interfaces. Works well with touchscreens (capacitive or resistive) or mouse/keyboard. Option to be cloud or self-hosted.

In our case, it was not suitable for some use-cases, as it caters to retail environments and not hospitality (restaurant, bar, etc).

Ease of use and ability to modify

Speed, it takes roughly 5 seconds to process a sale which can cause line buildup on busy days.

very easy to use

none

The software is friendly, simple and easy user interface but includes most of the important aspects of managing a retail store such as managing employees, inventory control, reports, barcode and more.

Bacodes can be hard to set-up depending on the size of the lables and the label printer you're using.