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Shop-Ware vs NAPA TRACS Comparison (2026)
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Good recommendations?
Shop-Ware
5
132
4
27
3
3
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
NAPA TRACS
5
130
4
84
3
34
2
8
1
8
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
A complete shop management solution, with CRM, digital inspections, and payments built in, not bolted on.
NAPA TRACS is designed for automotive repair shops. The software helps with everything from estimating and invoicing. The software provides a suite of features that meet the needs of users and can accommodate companies of all sizes. Live technical support is available 6 days a week.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.8
163
5
4
3
2
1
132
27
3
0
1
- Value for money
- Ease of use
- Features
- Customer support
4.2
264
5
4
3
2
1
130
84
34
8
8
- Value for money
- Ease of use
- Features
- Customer support
Pros
Casey E.
Owner
Christopher P.
Consultant
Christopher P.
Consultant
Pros
ALISSA P.
AGENT
Alejandro L.
Fleet Manager
Meghan A.
administrator
Cons
Christopher P.
Consultant
Josh W.
Advisor
Austin S.
service manager
Cons
Jesse P.
Na
Taylor W.
Accounting
Tara J.
Maintenance Shop Admin
- Vendor responds to reviews
- Last review7 months ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features30
- Accounting
- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Billing & Invoicing
- CRM
- Chat/Messaging
- Communication Management
- Customer Database
- Customer History
- Data Import/Export
- Document Management
- Electronic Payments
- Electronic Signature
- Employee Scheduling
- Employee Time Clock
- Estimating
- Inspection Management
- Inventory Control
- Inventory Management
- Invoice Creation
- Invoice History
- Invoice Management
- Job Costing
- Job Tracking
- Labor Cost Reporting
- Labor Rates
- Maintenance Scheduling
- Multi-Location
- Online Invoicing
- Order Management
- Parts Management
- Point of Sale (POS)
- Prioritization
- Progress Tracking
- Purchase Order Management
- QuickBooks Integration
- Quotes/Estimates
- Records Management
- Reminders
- Repair Tracking
- Reporting & Statistics
- SMS Messaging
- Scheduling
- Service History
- Third-Party Integrations
- Time Tracking
- Transaction History
- User Management
- VIN Decoder
- VIN Lookup
- Vehicle Information
- Vehicle Tracking
- Work Order Management
- Workflow Management
- Total features56
- Accounting
- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Billing & Invoicing
- CRM
- Chat/Messaging
- Communication Management
- Customer Database
- Customer History
- Data Import/Export
- Document Management
- Electronic Payments
- Electronic Signature
- Employee Scheduling
- Employee Time Clock
- Estimating
- Inspection Management
- Inventory Control
- Inventory Management
- Invoice Creation
- Invoice History
- Invoice Management
- Job Costing
- Job Tracking
- Labor Cost Reporting
- Labor Rates
- Maintenance Scheduling
- Multi-Location
- Online Invoicing
- Order Management
- Parts Management
- Point of Sale (POS)
- Prioritization
- Progress Tracking
- Purchase Order Management
- QuickBooks Integration
- Quotes/Estimates
- Records Management
- Reminders
- Repair Tracking
- Reporting & Statistics
- SMS Messaging
- Scheduling
- Service History
- Third-Party Integrations
- Time Tracking
- Transaction History
- User Management
- VIN Decoder
- VIN Lookup
- Vehicle Information
- Vehicle Tracking
- Work Order Management
- Workflow Management
Integrations
- Total integrations12
- 360 Payments
- AutoOps
- AutoServe1
- AutoVitals
- Autoflow
- Broadly
- Demandforce
- Kukui
- OEC
- PartsTech
- QuickBooks Online
- QuickBooks Online Advanced
- ShopLoaner
- Steer
- TireConnect
- Total integrations7
- 360 Payments
- AutoOps
- AutoServe1
- AutoVitals
- Autoflow
- Broadly
- Demandforce
- Kukui
- OEC
- PartsTech
- QuickBooks Online
- QuickBooks Online Advanced
- ShopLoaner
- Steer
- TireConnect
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