Shop-Ware vs NAPA TRACS Comparison

Keeps me organized and customers history

Has alot of features that are not important to my small shop

estimated costs and time frame, customized transit.

overall works fine for our purposses. we are nor a repair auto shop

Once you’re use to it it’s like riding a bike. They send tech support to the shop to get set up which was great. He was a gem. Now if you call customer support be prepared to be in hold for quit some time. I usually let number for a call back. After waiting half hour I have to call back. Too much time to wait!!!

This is our first shop management software so I can’t compare to others.

Integration with NAPA ProLink and other common software I often use. Able to export to QuickBooks. Easy to use.

Locks up from time to time. Also does not integrate with CarFax. Not too many other cons that I can think of.

Great support , ability to measure just about any task in my shop, ability to order NAPA parts from program; complete shop management system!!

Data entry is case sensitive which isn't that big of deal. Also ,sometimes you must navigate through several windows to get to your desired screen.

Hi Mike, We are currently working on a revision to the application that is not case sensitive. The new revision will also allow you to have multiple pages up at one time.

This software is what really helped me get off the ground. It helped to show me how to build better income and make the shop more efficient

Have had a couple glitches in the app so may need a check on the coding but absolutely nothing major.

Overall a great shop management tool. Full featured and handles most all aspects of your shop from estimate through invoice along with history and accounting reports.

The code that drives the software is very klunky. It's so heavy to run that the best computer you can buy off the shelf at your local electronics supplier will struggle to keep up. Be prepared to invest in a computer that is WAY above average in both processor power and ram. Otherwise you'll be restarting your Napa Tracs several times a day to release the memory the software has bogged everything...

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features, ability to receive parts as a shop supply

prolink not integrating with all of the vehicles

Very useful Auto Shop Management System. and It is up to date.

Not reply to customers E-mails. lack of customer feedback.

1. ease of ordering Napa parts 2. plate and vin scan into work order

The software is cumbersome and difficult to learn for a small auto repair shop we dont use 75% of the features

Being new to a SMS in a small repair shop , it saves so much time invoicing and quoting jobs.

Living in a very rural area, we don't get the hands on help to learn new system, but tech line is very helpful.

easy to use you should call a busy shop [SENSITIVE CONTENT] instead of having them fill out a review

i want control of everything. i don't use the accounting features and would prefer the payment of invoices was not on the system

There is nothing about Napa Tracs that we do not like. The whole system is useful to our shop

The customer look up feature could be more friendly. Looking up existing customers, adding new customers, the active and inactive look ups

We like how easy it is to use electronic cataloging with the work orders. we can easily see where parts are and how long to get them. lately with some parts hart to get it helps to know where it is .

it would very easy to put a small book keeping program with it. tTo make it simpler than imorting to qick books

The ease for us to add parts to our inventory and keep track of the customer and the items that are in our system. Along with the ease for us to customize and use key phrases that we use throughout the shop daily which allow all in the shop to understand our operation clearly.

Initially the concern was having to add in the customized pricing rules to pair with our matrix, just based on profit versus markup. Once that was adjusted I gives us transparency in order to correctly bill our customers honestly. Some features that are set to be upgrades like a item catalog enhancement will be helpful.

increase efficiency, provide better support to customers with list of vehicles, adding the features that quick books didn't have for shop management

Manual import of parts from other vendors.

Hi Gabby, We will be introducing the Epicor Industry Catalog soon which will allow electronic purchases from other vendors, as well as the ability to import them directly to your system.

This program really helps you keep track of your customers, sales, graphs, your customer's vehicles. I would recommend this program to other shop owners!

The program does take some getting used to, but once you do is great. Helping someone train on this program takes time.

The "Windows" format is very nice. Has most of the features we need. Integration was simple as we were not using a shop management program prior to purchase.

Spell check is dismal at best. No way of adding "industry" related words to the dictionary. IE: Hyd. for hydraulic oil. The older version allowed this but the Legacy version does not. The most frustrating MISSING feature is a "predictive" search feature for searching parts (Items). It should auto populate as you start to search. Same thing applies to the customer look up. If you don't type in the customer name EXACTLY as it is in the system it will not pull up.

NAPA TRACS is an easy-to-use shop management software that is simple to train new staff members on and has detailed reporting for all my tracking needs.

The built-in invoicing could be more visually appealing for clients but is a clean look as it currently is.

The ability to add notes everyone can see when a customer has a specific need when scheduling for a service.

The first Version I liked better, you could extend appointments to show how long a job is expected to be in the shop. It was easier to show a time line when something else could be scheduled in.

Tracs is intuitive and helped us modernize the shop that we bought that was using all paper. It helped us quickly get a grip on inventory and customer lists. No more paper scheduling.

The description field won't auto-fill in the estimate screen like it does with the item number. Often, we don't have an item number when we are creating an estimate. You have to go to the items page and search by description, and even then, you can't cut and paste the item number to the estimate. We are having to write the item number down on paper to transfer it to the estimate. This is a very inefficient workflow. It would be hugely helpful to have the description field auto-fill like it does with the item number, especially because we were really diligent entering our item descriptions.

Hi Ian, When you add an item to the system the first time you DO have the option to fill out the descriptions. Then when you pull up the item in the future, the description will come over appropriately.

I love napa Tracs but as a mobile automotive repair business I have found certain limitations it has to be hooked to a laptop for invoicing estimates. unfortunately I will have to be looking for a more mobile option if possible . i like the ability to send and invoice work orders estimates and invoices on the fly with ease of access being able to access mitchell one for my diagnostics and being able...

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i wish tracs would do a better job of integrating the parts into the work order but in order to do that you have to actually order the parts instead you spend a lot of time copying and pasting part numbers and information from the pro link screen to the work orders and also the way i use it is considering i dont always make the sales cause some customers buy and dont buy i use an item i have made...

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I have never used another shop management system before TRACS, the update from TRACS Legacy to TRACS Enterprise went well overall. I had more headaches updating our 3rd party integrated services than the TRACS update itself. New schedule view is great.

Why was the in program browser build on Internet Explorer instead of Edge, Chrome, or Firefox? With IE any time the browser hangs it freezes the whole program. Auto linking of Tech-Bay, or allowing the schedule to view by tech instead of by bay. Allow a client to kick another client out of an appointment, or don't have an appointment also lock the work order.

- Pricing - Multi-shop support - Reporting - Simple to use - Pricing profile per customer - Pricing profiles can be setup to support item type, item manufacture, by tech, by vendor, and so on - Updated at least once every 2 months - Great support channels

- inventory - open api could be larger(they are working on this to include more)

We recently converted to Enterprise from Legacy and realized we should have done it sooner. The additional functuality has made us more efficient in the shop. The labor matrix is something I have wanted for a long time. Overall very happy with Enterprise.

So far for what we have experienced I can't find any problems.