Shop-Ware vs Tekmetric

Shopmonkey

NAPA TRACS

Shop Boss

Manager SE

Protractor

AutoSoftWay

Compare Shop-Ware and Tekmetric based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Manager SE is a cloud-based auto-shop management software that streamlines workflow, provides detailed insights through integrated reporting, and offers contactless payment options to optimize the customer experience.

Napa Tracs is designed for automotive repair shops. The software helps with everything from estimating and invoicing to marketing and accounting tasks. The software provides a suite of features that meet the needs of users and can accommodate companies of all sizes. Online technical support is available 6 days a week and extended hours are available at no additional charge.

Shop Boss is a cloud-based auto repair shop management system that helps independent shop owners manage operations by offering digital inspections, integrated payments, and customer communication tools.

Shop-Ware is a cloud-based auto repair software designed for single and multi-shop operators that handles vehicle inspections and allows users to write service in seconds and share it with their customers for instant approvals.

Accounting

Alerts/Notifications

Appointment Management

Appointment Scheduling

Billing & Invoicing

Communication Management

Customer Database

Customer History

Data Import/Export

Employee Scheduling

Estimating

Inspection Management

Inventory Management

Job Tracking

Labor Cost Reporting

Labor Rates

Maintenance Scheduling

Multi-Location

Order Management

Point of Sale (POS)

Progress Tracking

Purchase Order Management

Quotes/Estimates

Reporting & Statistics

Service History

Third-Party Integrations

VIN Lookup

Work Order Management

Workflow Management

Shop-Ware

Web-based

Service Advisor

I love the crew, I love the software and usability of it, it all around is a GREAT product and %100 worth the money.

owner

I have enjoyed watching the growth and development of the software. I am glad to have given early feedback that translated to actual action.

Foreman/General Manager

Shop-Ware makes project management for long term custom car building quite nice. The individual services are a good way to break down the overall cost of a big project like that for client.

Freelancer 

I like the fact that there is a record that is recorded and the customer service is beyond helpful and to me besides the quality of a product it’s customer service with me is a high ranking.

All Positions at all times

I had the opportunity to spend a good amount of time with the owner of Shop-Ware in the beginning and since have seen the entire staff emulate her approach to customer care.

Manager Owner 

It has been one of the best decisions I have made for my business. It allows me to better serve and communicate with my clients and builds trust.

Service manager 

The ease of communication with the customer is amazing. It keeps the customer updated and approvals come in faster.

Service Manager

As a counter person/service advisor my biggest complaint is the lack of auto-fill.

Owner

I like that the program is cloud based for ease of connecting to what's going on in my business if I am not physically in the shop. I also like the parts ordering integration.

General Manager

We have recommended them to a couple other shops. Our customers love the fact that they see what our mechanics see with pictures and videos.

President

Lack of reporting, inventory control and transferring, lack of permissions for larger shops.

It has improved our shop flow and we find we are providing better, more focused service because we have freed ourselves from the drudgery of old, not very workable software.

Master Technician 

I love being able to clearly communicate with the customer the process from start to finish. Pictures, videos or imported files from diagnostic equipment promote full transparency.

Office Manager

Overall, I like Shop-Ware despite the learning curve that is with any new system. The web based search features are great once you have the system established.

Owner/Operator

I would say their integration with Snap On's Shop Key is probably one of the most important and best selling features for me.

Parts Manager

No way to seach for license plate without knowing full plate (that I know of ). Cannot add parts to an order after it is started (this one is very annoying).

Advisor

Shop ware is very intuitive and user friendly, It makes communication with customers  seamless and keeps things transparent.

I can not break down labor cost by technician. This is again frustrating because the labor cost is NOT ACCURATE on any one ticket or job on a given ticket.

Shop-Ware screenshot: Shop-Ware + Mitchell 1

Shop-Ware screenshot: DVI: Integrated Workflow

Shop-Ware screenshot: Advanced Analytics

Shop-Ware screenshot: Automatic GP Optimizer

Shop-Ware screenshot: Write ROs in Seconds

Freelancers

Large Enterprises

Mid Size Business

Small Business

Designed for single-location automotive aftermarket repair shops and multi-store chains, this shop management software helps manage daily tasks and includes robust features for business growth.

Shopmonkey is a cloud-based auto repair solution designed to help businesses manage processes through appointment scheduling, messaging, reporting, and digital vehicle inspection tools. It lets users track inventory, update order statuses, and reach out to vendors for purchasing missing auto parts.

AutoSoftWay is a comprehensive cloud-based auto repair software built to streamline operations for independent mechanics, auto body shops, car dealerships, and mobile technicians. With AutoSoftWay, you can efficiently manage vehicle inspections, parts inventory, client communication, and billing.


Tekmetric is a cloud-based shop management system with an easy-to-use workflow and a modern approach to customer care.

Activity Dashboard

Tekmetric

Android

iPad

iPhone

TekMetric has been a huge benefit to our business. The ease of use is outstanding, and they’re constantly upgrading the system according to what the users request.

Tekmetric’s SMS is the best bang for your buck and is only getting better as each day passes. Their customer support is amazing to get to know as well.

I found that transitioning from another program to Tekmetric was fairly seamless and the help when we need it is Always available and very helpful.

Automotive Technician

Being at multiple dealerships using different softwares, I really like Tekmetric for ease of use and being able to build great invoices for the customer.

New updated look DVI is good they keep improving the software with updates & new fetures,help line is good.

Their team is always responsive and helpful. I would absolutely recommend them to anyone looking for a new SMS.

Overall it's been awesome, great support, setup and user experience.

They also integrate very well with other programs we use. Customer service is excellent and they are always updating and making the program better.

The VIN lookup that looks up and adds the exact submodel. The software runs quickly and they have great online help and IT support.

I have been highly impressed with the level of customer service and the responsiveness of the developers.

Founder and President

Their chat staff are great due to their rapid response and knowledge of their product.

Amazing We Based Auto Shop Management Software.

The DVI and texting inspections and estimates, all for one low price. As a bonus I feel lucky that the product gets updated almost daily was not expecting that.

Still missing features, but the team is adding them at lightning fast spped.

If I had one complaint it would be the inability to customize certain aspects of the program.

Office manager 

No "counter service" option for parts pick up only. We still have to select a vehicle and assign a tech even though it is not always necessary.

Once the prospective customer investigates their delightful treat that has appeared on their phone, they will be overwhelmed in amazement. Such a thing exists in the automotive world.

Shop-Ware vs Tekmetric Comparison (2026)

Shop-Ware

Tekmetric

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives