Tekmetric Pricing, Features, Reviews & Comparison of Alternatives

Tekmetric

Auto Repair Shop Management Software

4.92/5 (37 reviews)

Tekmetric overview

What is Tekmetric?

Tekmetric is management software for auto repair shops. Create customer profiles, schedule customer appointments, perform digital vehicle inspections, upload photos/videos, build repair orders with built-in labor guides, manage inventory, track parts, monitor job workflows, set custom labor rates, shop fees, and taxes, send texts and emails to customers, measure job profitability, gross sales, technician hours, and more.
www.tekmetric.com

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Tekmetric screenshot: Know where the money is coming from and how much profit is being made.Consistent Customer ExperienceTekmetric screenshot: Use videos and photos to communicate with customers about their vehicles.Tekmetric screenshot: Request and track job approvals in a quick and easy way.Tekmetric screenshot: Know when parts arrive or get picked up.Tekmetric screenshot: Understand the history of each customer so you can give them a tailored experience.Tekmetric screenshot: Send and track invoices to get paid fast.This is TekmetricSave Time & Make More Money

Tekmetric user reviews

Value for money
Features
Ease of use
Customer support
  4.9
  4.7
  4.9
  5.0
Christian Byler

Fantastic Automotive Shop Management System

Used daily for 1-2 years
Reviewed 2019-07-30
Review Source: Capterra

Moving to Tekmetric was the best thing we've done for our business in a while. Our customers love it. It's easier to present estimates and easier for them to review and approve recommended work. The business reporting is easy to use and Tekmetric is steady adding information to the available reports. If you're looking for automotive SMS, then I recommend you stop looking and start using Tekmetric.

Pros
Tekmetric works. Very intuitive, so even the most UN-computer savvy person can easily learn to use it. Cloud based SMS means that I can access from anywhere and this allows me to serve my customers even better. Built in texting and electronic approvals allow us to communicate with customers without having to wait until they can actually talk on their phone. Digital inspections make it possible to show customers exactly what we see without them having to be at the shop. The entire process from checking a car in to getting it back to the customer is streamlined, simplified AND customer friendly. Complete reporting gives us the information we need to effectively manage the business. Tekmetric has integration with most parts vendors, and other automotive service providers. If they aren't, they'll gladly work to make happen.

Cons
There are just a few features from previous SMS that I really want. BUT the Tekmetric team has already added some of those and is working to build the others in. So the cons are pretty much temporary.

Response from Tekmetric


Christian, it's always a pleasure working with you and your dad.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Eric Miller

Tekmetric descended and extended a hand of mercy

Used daily for less than 6 months
Reviewed 2020-02-20
Review Source: Capterra

Overall it's been awesome, great support, setup and user experience.

Pros
As you enter the address into your World Wide Web browser you will be taken to a magical destination. You click upon your shop and a flood of information is displayed in front of you. Yet you do not tremble as the interface in front of you looks clean, organized and somehow very familiar. A calmness settles into your mind as you navigate. A technician logs into their own internet based device to find only their work in front of them, ready for their day. As the morning hours burn away you are notified of an inspection completed, your heart skips. Whatever could they have discovered? You gaze upon the findings with notes and pictures without you having to leave the comfort of you're fine, yet uncomfortable chair and/or stool. You create an estimate of work to send to the unsuspecting customer, full of pictures, notes and explanations which you gleefully click send. The inspection and estimate fly through some magical airspace to land on the customer cellular device. Once the prospective customer investigates their delightful treat that has appeared on their phone, they will be overwhelmed in amazement. Such a thing exists in the automotive world?! How can this be? I can see exactly what the super powered technician sees? They even bestowed the god-like power to accept or decline the repairs at the touch of button? The customer clicks the button with confidence and no doubt in their mind they have made a sound choice for repairs upon their trusted metal companion.

Cons
A better inventory management system that creates orders and can send them would be great. I'd also love to see a scheduler that has a by the tech option. Videos on the inspections would be sweet too.

Response from Tekmetric


Wow & wow! Eric, thank you for your kind words and AMAZING storytelling. We're ecstatic you switched over to Tekmetric. We'll continue to improve and provide for your shop.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kenneth Greffin

Very Intuitive

Used daily for less than 6 months
Reviewed 2020-11-17
Review Source: Capterra

From beginning to end with set up, training and reporting, [SENSITIVE CONTENT HIDDEN] was, and continues to be, integral to our success. Questions are answered almost immediately and the follow up is outstanding.

Pros
Easy integration. With multiple stores, we "built" one store and copied it to the others

Cons
No negative tickets allowed. Nice to have for refunds

Response from Tekmetric


Kenneth, thank you! We're ecstatic to see you're getting the most out of Tekmetric's features. We will continue to improve and provide for your shop.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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MARICELA VILLAFANE

Lacks MANY basic features

Used daily for 6-12 months
Reviewed 2020-09-30
Review Source: Capterra

Customer service is on point in getting back to you but 4/5 request they just tell you they do not have the feature and they are working on it. Their board is filled with tons of basic request done by current customers

Pros
Each repair order comes up with that vehicle's specific specs from what oil filter, wiper to wheel torque.

Cons
Lacks MANY MANY basic features, i.e., old employees have to be deleted (losing old employee's address, phone number, hire & term date. Cannot post a credit for a customer. Cannot require email addresses be collected. No report to see specifically from what time to what time a technician worked on a vehicle. These are only a few of MANY!

Response from Tekmetric


Maricela, thank you for the review! We live for the feedback and can't wait to win your shop back. We will continue to improve our features and build out a software you can seamlessly use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Chris Chagnon

Amazing We Based Auto Shop Management Software

Used daily for 6-12 months
Reviewed 2020-10-06
Review Source: Software Advice

Tekmetric has been leaps and bounds better than our prior SMS. Their team is always responsive and helpful. I would absolutely recommend them to anyone looking for a new SMS.

Pros
Tekmetric is an intuitive, web based SMS. It isn't on a database at your location and you don't need a stand alone program. It works on Windows as well as Mac. All you need is a web browser. Don't let that fool you into thinking that Tekmetric is a small program. It is a fully fleshed out, top tier service management software. This is bleeding edge technology for the automotive aftermarket. The fact that it's browser based means that it is regularly updated and optimized, usually once ever 2-4 weeks.

Cons
The inventory management function and appointment scheduling suite could use a little work. They seem to continually improve this aspect so I'm certain that one day it will be flawless.

Response from Tekmetric


Chris, thank you! We're ecstatic you switched over to Tekmetric, and we look forward to improving and providing for your shop

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tekmetric pricing

Pricing options
Subscription
View Pricing Plans

- Price based per shop
- Unlimited users
- Constantly updated

Tekmetric features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Customer Database
Customer History
Discount Management
Employee Management
Inventory Management
Inventory Tracking
Multi-Location
Order Management
POS
Reporting & Statistics
Sales Reporting
Third Party Integration

Electronic Payments (96 other apps)
Loyalty Program (134 other apps)
Order Processing (96 other apps)
Promotions Management (89 other apps)

Videos and tutorials

Additional information for Tekmetric

Key features of Tekmetric

  • Appointment Scheduling
  • Built-In Labor Guide
  • Customer Database
  • Digital Vehicle Inspections
  • Inventory Management
  • Parts Tracking
  • Repair Orders
  • Reports
View All Features

Benefits

- Improve Organization
- Increase Profits