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Tekmetric Pricing, Features, Reviews and Alternatives

Tekmetric product overview

Price starts from

99

Per month

Flat Rate

What is Tekmetric?

The Tekmetric Shop Management System™ gives shop owners like you the power to grow their shops and the freedom to do more of what they love. Our complete, cloud-based system modernizes your repair business with an easy-to-navigate workflow that creates a 21st century customer experience. Check on shop metrics and repairs anytime, anywhere so that you can be there for your customers, your team, and your loved ones.

Key benefits of using Tekmetric

The Tekmetric Shop Management System is a consolidated, all-in-one solution with an easy-to-navigate workflow.

- Find more freedom, flexibility, and time for what you love.
- Be there for your team, your customers, and your family.
- Grow your shop and maximize performance.
- Increase your average repair order, car count, and gross profit dollars.
- Make confident decisions backed by real-time business intelligence and easy-to-analyze reports.
- Seamlessly connect your processes, your team, and your customers.
- Integrate with industry-leading solutions like CARFAX, PartsTech, NexPart, and Kukui.
- Leverage Tekmetric’s built in API to integrate with even more solutions.
- Check on your shop anytime, from any device (Tekmetric is cloud-based).
- Decrease worry about losing your shop’s data (Tekmetric is AWS supported).
- Keep your shop up and running without hiccups. 99.99% network uptime means you won’t have to worry about system crashes.
- Build customer trust and loyalty with a modern approach to customer care, including a visual digital vehicle inspection and email & text notifications.
- Be heard. Our industry-leading customer success team prioritizes listening to customers’ needs.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
FAQs/Forum
Knowledge Base
24/7 (Live rep)

Training options

Webinars
Videos
Live Online
In Person
Documentation

Tekmetric pricing information

Value for money

4.8

/5

85

Starting from

99

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Tekmetric features

Functionality

4.7

/5

85

Total features

37

1 categories

Most valued features by users

Inventory Management
Reporting & Statistics
Multi-Location
Order Management
Point of Sale (POS)
Activity Dashboard
Alerts/Notifications
Third Party Integrations

Functionality contenders

Tekmetric users reviews

Overall Rating

4.9

/5

85

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.44/10
Rating distribution

5

4

3

2

1

76

7

2

0

0

Pros
TekMetric has been a huge benefit to our business. The ease of use is outstanding, and they’re constantly upgrading the system according to what the users request.

JW

Jason W.

Tekmetric’s SMS is the best bang for your buck and is only getting better as each day passes. Their customer support is amazing to get to know as well.

JS

Jimmy S.

I found that transitioning from another program to Tekmetric was fairly seamless and the help when we need it is Always available and very helpful.

MD

Mark D.

Cons
Still missing features, but the team is adding them at lightning fast spped.

ER

Eric R.

If I had one complaint it would be the inability to customize certain aspects of the program.

JF

Joshua F.

No "counter service" option for parts pick up only. We still have to select a vehicle and assign a tech even though it is not always necessary.

KB

KC B.

Overall rating contenders

Overall Rating

Great Product with Wonderful Features

Reviewed 7 months ago

Transcript

Tracy W.: Hi, I'm Tracy. I'm the service director. I give Tekmetric five stars. For more reviews like...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fantastic Automotive Shop Management System

Reviewed 3 years ago

Moving to Tekmetric was the best thing we've done for our business in a while. Our customers love it. It's easier to present estimates and easier for them to review and approve recommended work. The business reporting is easy to use and Tekmetric is steady adding information to the available reports. If you're looking for automotive SMS, then I recommend you stop looking and start using Tekmetric.

Pros

Tekmetric works. Very intuitive, so even the most UN-computer savvy person can easily learn to use it. Cloud based SMS means that I can access from anywhere and this allows me to serve my customers even better. Built in texting and electronic approvals allow us to communicate with customers without having to wait until they can actually talk on their phone. Digital inspections make it possible...

Cons

There are just a few features from previous SMS that I really want. BUT the Tekmetric team has already added some of those and is working to build the others in. So the cons are pretty much temporary.

Vendor response

Christian, it's always a pleasure working with you and your dad.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Why switch?

Reviewed a year ago

Being able to better direct time and energy . building custom reports and inspections.

Pros

Integration was a snap- Don't miss the opportunity to learn the program during the training phase.- This is most critical. Features are everywhere and your opinion matters. This software is updated usually a couple of times a week- If you want a change- someone else probably does too. They are great at responding to suggestions and incorporate this into their platform weekly.

Cons

My mistake in not saving my work. It was a change from my previous platform and took some time to change my old habits. Running with the big systems for 30 years left me out of the loop of some modern technology.

Vendor response

Hey Michael! Thank you for taking the time to review Tekmetric. We understand that it can take a lot of work when switching from a system you spent 30 years with to a new one so we are thrilled to hear that you are happy with the results of the switch! It is our overall goal for our software to make your shop more efficient, generate more revenue, and make your life as a shop owner easier which is why we developed the Feature Request Board to get your insight on what you want to see in the software, so thank you for submitting your input! It is shop owners like you that allow us to get better every day. Thank you again for reviewing Tekmetric.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Tekmetric

Reviewed 2 months ago
Pros

Easy to use, constantly adding features

Cons

Can’t put more than 1 tech assigned on same job, only one credit card integration.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Lacks MANY basic features

Reviewed 2 years ago

Customer service is on point in getting back to you but 4/5 request they just tell you they do not have the feature and they are working on it. Their board is filled with tons of basic request done by current customers

Pros

Each repair order comes up with that vehicle's specific specs from what oil filter, wiper to wheel torque.

Cons

Lacks MANY MANY basic features, i.e., old employees have to be deleted (losing old employee's address, phone number, hire & term date. Cannot post a credit for a customer. Cannot require email addresses be collected. No report to see specifically from what time to what time a technician worked on a vehicle. These are only a few of MANY!

Vendor response

Maricela, thank you for the review! We live for the feedback and can't wait to win your shop back. We will continue to improve our features and build out a software you can seamlessly use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product for automotive repair shop, highly recommended

Reviewed a year ago

Tekmetric was the best choice for our company. We were struggling to keep everything organized, filed and billed. Tekmetiric does it all for us

Pros

User friendly Did not take a rocket scientist to learn how to use this software.

Cons

Can't think of anything I don't like about this software

Vendor response

Hey Rickey! Thank you for taking time to review Tekmetric! We are thrilled to hear that your shop has benefited from the software in having everything you need in one system. Thanks again for reviewing Tekmetric.

Tekmetric FAQs and common questions

Q. What type of pricing plans does Tekmetric offer?

Tekmetric has the following pricing plans:
Starting from: $99.00/month
Pricing model: Subscription


Q. Who are the typical users of Tekmetric?

Tekmetric has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Tekmetric support?

Tekmetric supports the following languages:
English


Q. Does Tekmetric support mobile devices?

Tekmetric supports the following devices:
Android, iPad, iPhone


Q. Does Tekmetric offer an API?

No, Tekmetric does not have an API available.


Q. What other apps does Tekmetric integrate with?

Tekmetric integrates with the following applications:
Broadly, Slack, Kukui, Flock, PartsTech, Podium


Q. What level of support does Tekmetric offer?

Tekmetric offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum, Knowledge Base, 24/7 (Live rep)

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