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Tekmetric

4.8
(98)

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Drive the Auto Repair Industry Forward

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(19)

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Tekmetric Pricing, Features, Reviews and Alternatives

Tekmetric FAQs

Q. What type of pricing plans does Tekmetric offer?

Tekmetric has the following pricing plans:
Starting from: $99.00/month
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Tekmetric?

Tekmetric has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Tekmetric support?

Tekmetric supports the following languages:
English


Q. Does Tekmetric support mobile devices?

Tekmetric supports the following devices:
Android, iPad, iPhone


Q. Does Tekmetric offer an API?

No, Tekmetric does not have an API available.


Q. What other apps does Tekmetric integrate with?

Tekmetric integrates with the following applications:
Broadly, Steer, Slack, Kukui, Flock, PartsTech, Autoflow, Podium


Q. What level of support does Tekmetric offer?

Tekmetric offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum, Knowledge Base, 24/7 (Live rep)

Tekmetric product overview

Price starts from

99

Per month

Flat Rate

What is Tekmetric?

The Tekmetric Shop Management System gives shop owners like you the power to grow their shops and the freedom to do more of what they love. Our complete, cloud-based system modernizes your repair business with an easy-to-navigate workflow that creates a 21st century customer experience. Check on shop metrics and repairs anytime, anywhere so that you can be there for your customers, your team, and your loved ones.

Key benefits of using Tekmetric

The Tekmetric Shop Management System is a consolidated, all-in-one solution with an easy-to-navigate workflow.

- Find more freedom, flexibility, and time for what you love.
- Be there for your team, your customers, and your family.
- Grow your shop and maximize performance.
- Increase your average repair order, car count, and gross profit dollars.
- Make confident decisions backed by real-time business intelligence and easy-to-analyze reports.
- Seamlessly connect your processes, your team, and your customers.
- Integrate with industry-leading solutions like CARFAX, PartsTech, NexPart, and Kukui.
- Leverage Tekmetric’s built in API to integrate with even more solutions.
- Check on your shop anytime, from any device (Tekmetric is cloud-based).
- Decrease worry about losing your shop’s data (Tekmetric is AWS supported).
- Keep your shop up and running without hiccups. 99.99% network uptime means you won’t have to worry about system crashes.
- Build customer trust and loyalty with a modern approach to customer care, including a visual digital vehicle inspection and email & text notifications.
- Be heard. Our industry-leading customer success team prioritizes listening to customers’ needs.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
FAQs/Forum
Knowledge Base
24/7 (Live rep)

Training options

Webinars
Videos
Live Online
In Person
Documentation

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Why am I seeing this?

Tekmetric pricing information

Value for money

4.7

/5

98

Starting from

99

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Tekmetric features

Functionality

4.6

/5

98

Total features

29

1 categories

Most valued features by users

Inventory Management
Reporting & Statistics
Activity Dashboard
Alerts/Notifications
Third-Party Integrations
Multi-Location
Order Management
Point of Sale (POS)

Functionality contenders

Tekmetric users reviews

Overall Rating

4.8

/5

98

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.26/10
Rating distribution

5

4

3

2

1

84

9

4

1

0

Pros
TekMetric has been a huge benefit to our business. The ease of use is outstanding, and they’re constantly upgrading the system according to what the users request.
Tekmetric’s SMS is the best bang for your buck and is only getting better as each day passes. Their customer support is amazing to get to know as well.
I found that transitioning from another program to Tekmetric was fairly seamless and the help when we need it is Always available and very helpful.
Cons
Still missing features, but the team is adding them at lightning fast spped.
If I had one complaint it would be the inability to customize certain aspects of the program.
No "counter service" option for parts pick up only. We still have to select a vehicle and assign a tech even though it is not always necessary.

Overall rating contenders

TW
AvatarImg

Tracy W.

Service Manager

Automotive, 11-50 employees

Review source

Overall Rating

Great Product with Wonderful Features

Reviewed 2 years ago

Transcript

Tracy W.: Hi, I'm Tracy. I'm the service director. I give Tekmetric five stars. For more reviews like...

KK
AvatarImg

Kathy K.

Automotive, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

All-in-One Product for your shop

Reviewed 3 years ago

Wonderful!

Pros

Screens are laid out logically. You can easily click from one are to the next. Less key strokes is better productivity. It is 'simpler' than other programs, but it includes everything we need to operate the shop. Having the vehicle details, fluids,filters,etc. on the right-side menu is the BEST!

Cons

When you click on a job from the job board, the RO opens on the Summary Tab. I always jump to the 'Estimate' tab. I wish I could select to have the RO open to that Estimate Tab.

Vendor response

Hey Kathy! Thank you for reviewing Tekmetric. It is great to hear that the layout of Tekmetric is allowing your shop to be more efficient. Regarding the concern around the estimate tab, I want to make sure you are understanding the full value of that screen. We typically jump straight to that tab because you can utilize the job history tab to easily duplicate recurring work for a customer such as oil changes with the click of a button. I would be happy to have our Customer Success team review these items with you if this is something you are open to. Thanks again for taking the time to review Tekmetric! I hope to hear from you soon.

SK
AvatarImg

Stephen K.

Automotive, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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The proof of the pudding will be revealed when I can taste it

Reviewed 3 years ago

Have not yet deployed it in our operation so it's too early to tell. Automotive Shop Owner forums have spoken very highly of the product but we aren't "there yet" . I hope I can agree with my colleagues in the industry when we have been using it after a few months. In the meantime, the learning curve has been a painful slog.

Pros

The Technical Support Staff are ABSOLUTELY INCREDIBLE !! Patient, responsive, and professional. Unfortunately when you know the names of the support staff because you are on their chat line so frequently, that's not a good statement about the product's (lack of) ease of use. Their chat staff are great due to their rapid response and knowledge of their product

Cons

Ease of use, lack of intuitive and adaptation to our workflow

MV
AvatarImg

MARICELA V.

Automotive, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Lacks MANY basic features

Reviewed 4 years ago

Customer service is on point in getting back to you but 4/5 request they just tell you they do not have the feature and they are working on it. Their board is filled with tons of basic request done by current customers

Pros

Each repair order comes up with that vehicle's specific specs from what oil filter, wiper to wheel torque.

Cons

Lacks MANY MANY basic features, i.e., old employees have to be deleted (losing old employee's address, phone number, hire & term date. Cannot post a credit for a customer. Cannot require email addresses be collected. No report to see specifically from what time to what time a technician worked on a vehicle. These are only a few of MANY!

Vendor response

Maricela, thank you for the review! We live for the feedback and can't wait to win your shop back. We will continue to improve our features and build out a software you can seamlessly use.

RJ
AvatarImg

Randy J.

Automotive, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Shop management change

Reviewed 4 years ago
Pros

i like the fact that the software was all inclusive, digital inspection, calendar and shop management software all in one place

Cons

the only down side is the invoice entry, to return a part is a long process, wish there was a shorter wat to do this.

Vendor response

Randy, we love that you find value in Tekmetric! We are trying to incorporate several different features into one easy to use platform. We are also working on ways to streamline processes like invoice entry. More and more updates to come!

JB
AvatarImg

Juan B.

Automotive, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Thank you!

Reviewed 3 years ago

Less paper and ink usage and digital innovation.

Pros

Innovative, adaptable, clean and easy to use.

Cons

To early to tell, so far everything has exceeded my expectation.

Vendor response

Hello Juan! We are thrilled to hear that your experience with Tekmetric has exceeded your expectations. As a reminder, as you are continuing to navigate the system, our team is always happy to help you learn all of the tips and tricks around the software.

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