Moving to Tekmetric was the best thing we've done for our business in a while. Our customers love it. It's easier to present estimates and easier for them to review and approve recommended work. The business reporting is easy to use and Tekmetric is steady adding information to the available reports. If you're looking for automotive SMS, then I recommend you stop looking and start using Tekmetric.
Pros
Tekmetric works. Very intuitive, so even the most UN-computer savvy person can easily learn to use it.
Cloud based SMS means that I can access from anywhere and this allows me to serve my customers even better.
Built in texting and electronic approvals allow us to communicate with customers without having to wait until they can actually talk on their phone.
Digital inspections make it possible to show customers exactly what we see without them having to be at the shop.
The entire process from checking a car in to getting it back to the customer is streamlined, simplified AND customer friendly.
Complete reporting gives us the information we need to effectively manage the business.
Tekmetric has integration with most parts vendors, and other automotive service providers. If they aren't, they'll gladly work to make happen.
Cons
There are just a few features from previous SMS that I really want. BUT the Tekmetric team has already added some of those and is working to build the others in. So the cons are pretty much temporary.
Christian, it's always a pleasure working with you and your dad.
Rating breakdown
Likelihood to recommend: 10/10
Overall it's been awesome, great support, setup and user experience.
Pros
As you enter the address into your World Wide Web browser you will be taken to a magical destination. You click upon your shop and a flood of information is displayed in front of you. Yet you do not tremble as the interface in front of you looks clean, organized and somehow very familiar. A calmness settles into your mind as you navigate. A technician logs into their own internet based device to find only their work in front of them, ready for their day. As the morning hours burn away you are notified of an inspection completed, your heart skips. Whatever could they have discovered? You gaze upon the findings with notes and pictures without you having to leave the comfort of you're fine, yet uncomfortable chair and/or stool. You create an estimate of work to send to the unsuspecting customer, full of pictures, notes and explanations which you gleefully click send. The inspection and estimate fly through some magical airspace to land on the customer cellular device. Once the prospective customer investigates their delightful treat that has appeared on their phone, they will be overwhelmed in amazement. Such a thing exists in the automotive world?! How can this be? I can see exactly what the super powered technician sees? They even bestowed the god-like power to accept or decline the repairs at the touch of button? The customer clicks the button with confidence and no doubt in their mind they have made a sound choice for repairs upon their trusted metal companion.
Cons
A better inventory management system that creates orders and can send them would be great. I'd also love to see a scheduler that has a by the tech option. Videos on the inspections would be sweet too.
Wow & wow! Eric, thank you for your kind words and AMAZING storytelling. We're ecstatic you switched over to Tekmetric. We'll continue to improve and provide for your shop.
Rating breakdown
Likelihood to recommend: 10/10
From beginning to end with set up, training and reporting, [SENSITIVE CONTENT HIDDEN] was, and continues to be, integral to our success. Questions are answered almost immediately and the follow up is outstanding.
Pros
Easy integration. With multiple stores, we "built" one store and copied it to the others
Cons
No negative tickets allowed. Nice to have for refunds
Kenneth, thank you! We're ecstatic to see you're getting the most out of Tekmetric's features. We will continue to improve and provide for your shop.
Rating breakdown
Likelihood to recommend: 10/10
Customer service is on point in getting back to you but 4/5 request they just tell you they do not have the feature and they are working on it. Their board is filled with tons of basic request done by current customers
Pros
Each repair order comes up with that vehicle's specific specs from what oil filter, wiper to wheel torque.
Cons
Lacks MANY MANY basic features, i.e., old employees have to be deleted (losing old employee's address, phone number, hire & term date. Cannot post a credit for a customer. Cannot require email addresses be collected. No report to see specifically from what time to what time a technician worked on a vehicle. These are only a few of MANY!
Maricela, thank you for the review! We live for the feedback and can't wait to win your shop back. We will continue to improve our features and build out a software you can seamlessly use.
Rating breakdown
Likelihood to recommend: 1/10
Tekmetric has been leaps and bounds better than our prior SMS. Their team is always responsive and helpful. I would absolutely recommend them to anyone looking for a new SMS.
Pros
Tekmetric is an intuitive, web based SMS. It isn't on a database at your location and you don't need a stand alone program. It works on Windows as well as Mac. All you need is a web browser. Don't let that fool you into thinking that Tekmetric is a small program. It is a fully fleshed out, top tier service management software. This is bleeding edge technology for the automotive aftermarket. The fact that it's browser based means that it is regularly updated and optimized, usually once ever 2-4 weeks.
Cons
The inventory management function and appointment scheduling suite could use a little work. They seem to continually improve this aspect so I'm certain that one day it will be flawless.
Chris, thank you! We're ecstatic you switched over to Tekmetric, and we look forward to improving and providing for your shop
Rating breakdown
Likelihood to recommend: 10/10
- Price based per shop
- Unlimited users
- Constantly updated