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Shopmonkey is a cloud-based auto repair solution designed to help businesses manage processes through appointment scheduling, messaging, reporting & digital vehicle inspection tools. It lets users track inventory, update order statuses & reach out to vendors for purchasing missing auto parts.
Real-time Labor Guide is an auto repair software designed to help businesses calculate labor costs and create job estimates. Mechanics can quickly access labor charges for domestic and foreign cars, SUVs, and heavy-duty trucks.
Starting from
199
Per month
Starting from
12.50
/user
Per month
Pros
Pros
Cons
Cons
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User reviews that mention these apps
Cahl S.
Automotive, 1-10 employees
Used daily for 6-12 months
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Very pleased with the software.
Ease of use. Customize-able. SMS messaging to and from customers for fast, easy communication.
Labor times parts procurement is off from time to time.
JONATHAN K.
Automotive, 1-10 employees
Used daily for 6-12 months
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THIS IS A VERY RELIABLE/FAST OPERATING SHOP MANAGEMENT SYSTEM WITH GREAT CUSTOMER SERVICE.
VERY FAST, SIMPLE TO USE. CUSTOMER SERVICE HAS BEEN OUTSTANDING, A+. TO ME THIS IS ONE OF MOST IMPORTANT THINGS IS CUSTOMER SERVICE, THIS IS HOW MY BUSINESS MODEL IS BASE ON. KEEP UP TO GOOD WORK.
NOT HAVING DEFERRED JOBS FEATURE, NOT CRAZY MOTORS TIME LABOR INTEGRATION, WISH SHOP MONKEY INTEGRATED WITH ALLDATA OR MITCHELL FOR LABOR TIMES. ALSO WISH THERE WAS A SEPARATE STANDARD LINE ITEM ENTRY FOR FUEL/GAS SALES.
Erica V.
Automotive, 1-10 employees
Used daily for 1-2 years
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Amazing! The system is pretty user friendly, I love that they are always available via Instant Messaging they literally reply within minutes & are able to solve my issues or answer my questions so quickly.
All features are easy to use. Easily customized to the needs of my business. All reports for time cards, revenue, invoices, expenses etc.. are easily obtained.
The least thing I like is that sometimes it doesn't let me retrieve the labor time for certain jobs.
Mark G.
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 6 months
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The ease of inputting customer information in
the labor hours suggested were never correct
Christine D.
Automotive, 1-10 employees
Used daily for 2+ years
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My overall experience is good I just wish there were more integrated options available as well as a customer support team to call upon.
The ease of scheduling appointments within the calendar.
Unable to order parts or lookup labor times
Danny C.
Automotive, 11-50 employees
Used daily for 1-2 years
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Being able to send customer quotes of service and labor with approvals.
The credit card fees are a bit high, it would be nice for the option to upgrade packages for a smaller CC fee.
ERIKA D.
Maritime, 10,001+ employees
Used daily for 2+ years
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Good performance in the company's inventory management, labor and payment processing.
All online tools for business logistics management.
It only has a free trial version but I believe it already helps the consumer to understand how the tool works.
MOUSTAFA I.
Automotive, 1-10 employees
Used daily for 2+ years
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Shopmonkey has been there for me since day one always Improving and always there to help or listen def. a top tier automotive Point of Sales repair order customer retention program!
I LOVE EVERYTHING ABOUT THIS SOFTWARE. It really keeps all the repair orders in order and my techs and service advisor all on the same page. As well as the customer easily being update through the software
My wife doesn’t like when i use it at home ! And they need more labor times for European vehicles Mercedes specifically but the fact they even offer labor times is a plus so really not a con
Corey C.
Transportation/Trucking/Railroad, self-employed
Used weekly for 1-2 years
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Any time I have had problems with the program, (and other business problems), Shopmonkey has been there to help either online and in many cases over the phone. They are always very helpful and I think they truly see us as a customer rather than just another number. They have done a great job of making us feel like part of their distant family (since they are on the west coast and we are in the mid west). ShopMonkey has earned my business, and as long as I can get through this pandemic and keep my shop open ShopMonkey will continue to be a part of it. Thank you everyone at Shopmonkey, and thanks for recognizing we are people just like you!
I like the ease of using the electronic repair orders and how it is linked right to my quickbooks and I can transfer the data to quikbooks in 1 simple click. Access to Recall, carfax, repair history, and other info, I don't use the feature at this time but the ability to link with suppliers and do so all through my program.
I have some trouble finding so things that I don't use alot being a small shop some of the features are a little more than I need, and I think the labor guide times are off a bit as I've compared them several time with another program, overall I plan to keep ShopMonkey as my preffered shop program because for the most part is is very simple and it is almost an all-in-one program
Alexander J.
Automotive, 1-10 employees
Used daily for 1-2 years
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There are not enough words to describe what a great purchase it has been. It saved my business and my life.
Running a small Indy Euro/Performance shop is tough enough and ALLDATA Manage had me oon the brink of suicide because I couldn't effectively run my business.
I wish it would quote labor times from alldata and be able to order parts from ECSTUNING
Verified reviewer
Automotive, 1-10 employees
Used daily for 2+ years
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Great experience, saves time and money! Faster Payments: Electronic invoicing allows clients to pay you quicker, improving your cash flow.
Professionalism: You can create polished, branded estimates and invoices that impress clients.
I wish that we had access to see how much labor to charge for a specific job
Lahna F.
Automotive, 1-10 employees
Used daily for 6-12 months
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WONDERFUL!!!!!
This is most comprehensive automotive billing and CRM software available. The support is outstanding. Its easy to use platform is wonderful for both in-house and customers.
One small recommendation would be a fee for service button instead of differentiated in only part/ labor/ tire/ subcontract.
Rocco R.
Food Production, 501-1,000 employees
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Overall decent product but not my cup of tea due to price.
The extra features especially in diagnostic repairs and labor times also very good to have the manuals for each vehicle makes it excellent for me.
Little bit hard to figure out at first if you're not computer savy ,however once you get the hang of it it wasn't terrible at all.
Randy E.
Automotive, 1-10 employees
Used daily for 6-12 months
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Shopmonkey has saved me an average of 3-4 hours a week between streamlining my customer's sign in through use of the work request form which instantly opens up an estimate for my customer's with all of their information which I simply update in the work flow. It has also saved my estimate making time to literally a quarter of the time I used to take. It gathers all of the pricing from all of my parts providers in one single page that I didn't even know about, it brings the parts that I choose into shopmonkey and instantly applies the pricing matrix that I was using by hand to every single part. And my favorite part is that it helps us get our labor guide pricing at an instant. Estimates that used to take me about 4 hours to have to my customer are now ready in less than 5 minutes. It's a tool that has simply reduced my time at the computer so that I can focus on the cars and communicate with my customers.
Perfectly integrates all of the things I use into one. From parts procurement, to labor estimates to easily attaching a customer to a car with its unique identification.
My only con for this software would be the price per user cost, but the experience far outweighs this con.
Joao S.
Automotive, 51-200 employees
Used daily for 1-2 years
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Easy to setup and implement with our ERP and accounting software. Produce invoice and payment processor in real-time.
Need to improve customer support from Shopmonkey. They never get back to me with solutions for every inquiry that I ask them.
Edward E.
Automotive, 1-10 employees
Used daily for 6-12 months
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Our experience has been nothing but great. We are a lot more organized. We can pull up past invoices or services for warranty purposes. Very user friendly which was the main reason why I was sold to the software.
I am impressed how you can create an estimate, send to customers email or text. They might not approve the work that day, yet feels great when you wake up to an approved quotes that go back as far as a month or two and you can pick up where you left off with the customer and schedule them through you handheld device or able to access anywhere.
We need more parts and pricing on vintage vehicles. For example: we had a 2015 Dodge Charger 6.4 come in for lifters replacement, oddly that was not available for pricing or estimate. after 40 min of calling places and dealer, getting the part numbers and labor time rates at least we were able to create a canned service.
Rocky W.
Consumer Services, 1-10 employees
Used daily for less than 6 months
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The overall experience with Shopmonkey has been outstanding. Every question that I have had has been answered more thoroughly than I could have expected. The quality and consistency of the folks you deal with is top notch all the way across the board.
The software itself is more than adequate to cover everything that we need to conduct day-to-day business. It is streamlined and strait-forward.
I can't name any real cons with the software.
CJ B.
Used daily for less than 6 months
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Easy to use, very informational, accurate tracking of parts and labor. We have used this for every vehicle that we work on and the response from my staff has been very positive and has made the workflow to each part of the business and worker very fluid.
Being a small business and using square for 95% of our transactions we must be able to break down and show the credit card/processing fee to the end user. Shops also need to be able to add tire, oil and other disposal fees associated.
Michael L.
Automotive, 1-10 employees
Used daily for less than 6 months
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Absolutely Phenominal! If the product doesn't get you, the customer service will. I have never had to wait more then 5 mins to get an answer directly from the staff. Also, they offer training during the free trial, but this system is so easy to use I never took it. I am currently teaching my child to use it and they are less then 10 years old! The features are so easily implementable that this product will change you businesses profitably instantly!
Just about everything in this software is worth it! the Workflow Management is my favorite feature.
The labor times are a bit generic and not as precise as say ProDemand or Alldata. Also the tutorials aren't as detailed, though both of these got me started being truly profitable first and made it so i could upgrade to ProDemand.
Rebecca F.
Automotive, 1-10 employees
Used daily for less than 6 months
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So far we are very happy with Shopmonkey, all of our staff has picked it up very quickly - it is a no nonsense approach to inventory, service orders, keeping in contact with customers and building a user-friendly database. Oh and it communicates with QuickBooks, flawlessly....need I say more.... We're in!
Shopmonkey is very easy to set up/get started. Importing our data was incredibly easy, this software is the most user-friendly point of sale I've worked with!!
There seems to be a bit of functionality that is missing (i.e processing a return) - however when I reach out to support they respond in real time with solutions and ensure me that the issue at hand will be addressed.
Ray R.
Real Estate, 11-50 employees
Used monthly for 6-12 months
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it helps me manage my real estate business
some of their products are expensive compared to what else is out there
Benjamin W.
Automotive, 1-10 employees
Used daily for 6-12 months
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I am well beyond satisfied with Shopmonkey's functionality and customer service. If you are opening a new shop or ready to move your RO software into the tech era these are your guys.
>Price Point represents a serious value. >Interaction with customers throughout repair process. >Mechanics/Technicians can perform inspections and update customer in real time. >The customer service at Shopmonkey is second to none, just try it and you'll see what I mean! >
>The parts pricing that is included seems like it is OEM and almost always requires adjustment.
Tad T.
Automotive, 1-10 employees
Used daily for less than 6 months
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As a small high-performance automotive fabrication shop, we had operated for years using yellow note pads, pieces of paper and our memory. We knew we could not go to the next level without getting a computer based, QuickBooks compatible, trackable and reliable system in place. We found that in Shopmonkey! Having a team of people that are literally minutes way from a chat response is unheard of. We have asked [SENSITIVE CONTENT HIDDEN] a million plus questions and they just keep coming back and asking what else they can do to make the platform work better for us. Shopmonkey has definitely given us the tools we need to take this shop as big as we can imagine! Thanks Guys!
Shopmonkey helps us do everything better. The ability to track tech time on each project, pull reports on labor hours per project or collectively, build and maintain what we call "active invoices" that can be shared with the customer (and receive payments & deposits) at any time during their build by email or text, great integration with QuickBooks, importing parts pricing lists from our vendors (23,000+) so we can see our costs and MAP right in the invoice, a great built in system for collecting and managing work requests right from or own website........ and on and on and on! One last very important Pro...... CUSTOMER SERVICE IS INCREDIBLE!
A combination of growing pains from moving a small "paper only" shop to a computer tracking system and a sometimes changeling process of fitting a full custom performance fabrication business into a format originally designed for more traditional automotive services. These could have been too big of a stumbling block, but as stated in the "Pros", the Customer Service Team continue to do as they promised and walk us through every step. They even work hard to modify the platform to better fit our type of shop. Do we come across glitches, sure, but they small and the team is quick to try and resolve them.
Janelle K.
Automotive, 11-50 employees
Used daily for 6-12 months
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Shop Monkey is a great tool to keep track of services and create invoices, but I'm a little disappointed in the heavy duty support.
I like how easy and intuitive the software is. I am still learning all of its capabilities, but I'm very satisfied with what I've been able to accomplish so far.
I am a little disappointed with the lack of heavy duty support. The labor rates aren't very prevalent for heavy duty, and so far the parts procurement piece hasn't pulled through either. I also have not figured out how to compare quoted times/ amounts to actual times/amounts.
Frank P.
Automotive, 1-10 employees
Used daily for less than 6 months
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We rolled out SM three months ago, moving from paper RO management to no paper. We did this with older non-computer using techs and everything went great. Not looking back at all, we left Aldata Manage. We now can do all shop operations and customer communication with ease. Text approvals and appointment confirmation come rolling in.
I'v used ADP, R&R, Alldata, Mitchel, and others..........Shop Monkey is the best interface and work flow by far. We love it. Amazing customer support.
Need a good CRM to manage and reach our customers list. Need to get the real World Pack order system connected.