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Shopmonkey vs Real-Time Labor Guide Comparison

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Overview

Category Leaders

Shopmonkey is a cloud-based auto repair solution designed to help businesses manage processes through appointment scheduling, messaging, reporting & digital vehicle inspection tools. It lets users track inventory, update order statuses & reach out to vendors for purchasing missing auto parts.

Real-time Labor Guide is an auto repair software designed to help businesses calculate labor costs and create job estimates. Mechanics can quickly access labor charges for domestic and foreign cars, SUVs, and heavy-duty trucks.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

199

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

12.50

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

247

5

4

3

2

1

201

26

12

4

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

4.3

77

5

4

3

2

1

45

21

5

3

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

Pros

They always get back to you in a timely manor and LISTEN. I love the ease of use and ability to move jobs around with ease.
We also appreciate the customer support which has been a huge asset in learning and navigating the software with ease. Communicating with customers has become easier with Shopmonkey.
Sm has make the connection from Customer>Administrative>Technician much more seamless. Our clients love the text reminders, professional quotes and ability to text us back with questions or comments.

Pros

The ease of use is outstanding and the accuracy of the times is right on in most cases.
We have had it for years like it alot it helps us do invoices quickly and effectively very user friendly.
The program has been getting better and better over the years. The quotes are very nice and professional.

Cons

The logic to integrate with Quickbooks is flawed for Canadian use. There is no way to process warranties that shows a zero dollar amount for the customer without applying a discount.
I don't thin there could be one thing that is bad about this software compared to all others.
Of course, there is always something that is missing when you start using a software.

Cons

I hate to cut you down because you probably are more knowledgeable than myself. I work alone and I can't really afford an exprnsive program.
Bit weak on larger vehicles such as medium duty trucks.
Now for the downsides...Im anxiously awaiting some upgrades- another tier for those of us wanting AR & Inventory, regardless of the info page here there is no inventory- nada.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features37
  • API
  • Accounting
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Billing & Invoicing
  • CRM
  • Communication Management
  • Customer Database
  • Customer History
  • Data Import/Export
  • Employee Scheduling
  • Estimating
  • Inspection Management
  • Inventory Management
  • Job Tracking
  • Labor Cost Reporting
  • Labor Rates
  • Maintenance Scheduling
  • Multi-Location
  • Order Management
  • Parts Management
  • Point of Sale (POS)
  • Progress Tracking
  • Purchase Order Management
  • Quotes/Estimates
  • Reminders
  • Repair Tracking
  • Reporting & Statistics
  • Service History
  • Third-Party Integrations
  • Time Tracking
  • User Management
  • VIN Lookup
  • Work Order Management
  • Workflow Management
  • Total features11
  • API
  • Accounting
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Billing & Invoicing
  • CRM
  • Communication Management
  • Customer Database
  • Customer History
  • Data Import/Export
  • Employee Scheduling
  • Estimating
  • Inspection Management
  • Inventory Management
  • Job Tracking
  • Labor Cost Reporting
  • Labor Rates
  • Maintenance Scheduling
  • Multi-Location
  • Order Management
  • Parts Management
  • Point of Sale (POS)
  • Progress Tracking
  • Purchase Order Management
  • Quotes/Estimates
  • Reminders
  • Repair Tracking
  • Reporting & Statistics
  • Service History
  • Third-Party Integrations
  • Time Tracking
  • User Management
  • VIN Lookup
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations7
  • Adobe Commerce
  • DoorDash
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Stripe
  • Toast POS
  • Twilio
  • WooCommerce
  • WordPress
  • Worldpay for Enterprise
  • Xero
  • Zapier
  • authorize.net
  • Total integrationsN/A
  • Adobe Commerce
  • DoorDash
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Stripe
  • Toast POS
  • Twilio
  • WooCommerce
  • WordPress
  • Worldpay for Enterprise
  • Xero
  • Zapier
  • authorize.net

User reviews that mention these apps

CS
AvatarImg

Cahl S.

Automotive, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Shopmonkey logo

Shopmonkey

Best shop management software I've come across.

Reviewed 3 years ago

Very pleased with the software.

Pros

Ease of use. Customize-able. SMS messaging to and from customers for fast, easy communication.

Cons

Labor times parts procurement is off from time to time.

JK
AvatarImg

JONATHAN K.

Automotive, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Shopmonkey logo

Shopmonkey

GREAT PRODUCT, BEST I HAVE SEEN SO FAR.

Reviewed 4 years ago

THIS IS A VERY RELIABLE/FAST OPERATING SHOP MANAGEMENT SYSTEM WITH GREAT CUSTOMER SERVICE.

Pros

VERY FAST, SIMPLE TO USE. CUSTOMER SERVICE HAS BEEN OUTSTANDING, A+. TO ME THIS IS ONE OF MOST IMPORTANT THINGS IS CUSTOMER SERVICE, THIS IS HOW MY BUSINESS MODEL IS BASE ON. KEEP UP TO GOOD WORK.

Cons

NOT HAVING DEFERRED JOBS FEATURE, NOT CRAZY MOTORS TIME LABOR INTEGRATION, WISH SHOP MONKEY INTEGRATED WITH ALLDATA OR MITCHELL FOR LABOR TIMES. ALSO WISH THERE WAS A SEPARATE STANDARD LINE ITEM ENTRY FOR FUEL/GAS SALES.

EV
AvatarImg

Erica V.

Automotive, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Shopmonkey logo

Shopmonkey

Great for any Automotive Business!

Reviewed 5 years ago

Amazing! The system is pretty user friendly, I love that they are always available via Instant Messaging they literally reply within minutes & are able to solve my issues or answer my questions so quickly.

Pros

All features are easy to use. Easily customized to the needs of my business. All reports for time cards, revenue, invoices, expenses etc.. are easily obtained.

Cons

The least thing I like is that sometimes it doesn't let me retrieve the labor time for certain jobs.

MG
AvatarImg

Mark G.

Transportation/Trucking/Railroad, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Shopmonkey logo

Shopmonkey

don't monkey around

Reviewed a year ago
Pros

The ease of inputting customer information in

Cons

the labor hours suggested were never correct

CD
AvatarImg

Christine D.

Automotive, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Shopmonkey logo

Shopmonkey

My experience using Shopmonkey

Reviewed 2 years ago

My overall experience is good I just wish there were more integrated options available as well as a customer support team to call upon.

Pros

The ease of scheduling appointments within the calendar.

Cons

Unable to order parts or lookup labor times

DC
AvatarImg

Danny C.

Automotive, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Shopmonkey logo

Shopmonkey

The best software for any automotive related shop.

Reviewed a year ago
Pros

Being able to send customer quotes of service and labor with approvals.

Cons

The credit card fees are a bit high, it would be nice for the option to upgrade packages for a smaller CC fee.

ED
AvatarImg

ERIKA D.

Maritime, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Shopmonkey logo

Shopmonkey

Great tool for business logistics

Reviewed 4 years ago

Good performance in the company's inventory management, labor and payment processing.

Pros

All online tools for business logistics management.

Cons

It only has a free trial version but I believe it already helps the consumer to understand how the tool works.

MI
AvatarImg

MOUSTAFA I.

Automotive, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Shopmonkey logo

Shopmonkey

M-TECH PERFORMANCE

Reviewed 3 years ago

Shopmonkey has been there for me since day one always Improving and always there to help or listen def. a top tier automotive Point of Sales repair order customer retention program!

Pros

I LOVE EVERYTHING ABOUT THIS SOFTWARE. It really keeps all the repair orders in order and my techs and service advisor all on the same page. As well as the customer easily being update through the software

Cons

My wife doesn’t like when i use it at home ! And they need more labor times for European vehicles Mercedes specifically but the fact they even offer labor times is a plus so really not a con

CC
AvatarImg

Corey C.

Transportation/Trucking/Railroad, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Shopmonkey logo

Shopmonkey

CARS

Reviewed 4 years ago

Any time I have had problems with the program, (and other business problems), Shopmonkey has been there to help either online and in many cases over the phone. They are always very helpful and I think they truly see us as a customer rather than just another number. They have done a great job of making us feel like part of their distant family (since they are on the west coast and we are in the mid west). ShopMonkey has earned my business, and as long as I can get through this pandemic and keep my shop open ShopMonkey will continue to be a part of it. Thank you everyone at Shopmonkey, and thanks for recognizing we are people just like you!

Pros

I like the ease of using the electronic repair orders and how it is linked right to my quickbooks and I can transfer the data to quikbooks in 1 simple click. Access to Recall, carfax, repair history, and other info, I don't use the feature at this time but the ability to link with suppliers and do so all through my program.

Cons

I have some trouble finding so things that I don't use alot being a small shop some of the features are a little more than I need, and I think the labor guide times are off a bit as I've compared them several time with another program, overall I plan to keep ShopMonkey as my preffered shop program because for the most part is is very simple and it is almost an all-in-one program

AJ
AvatarImg

Alexander J.

Automotive, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Shopmonkey logo

Shopmonkey

A True Lifesaver

Reviewed 3 years ago

There are not enough words to describe what a great purchase it has been. It saved my business and my life.

Pros

Running a small Indy Euro/Performance shop is tough enough and ALLDATA Manage had me oon the brink of suicide because I couldn't effectively run my business.

Cons

I wish it would quote labor times from alldata and be able to order parts from ECSTUNING

AvatarImg

Verified reviewer

Automotive, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Shopmonkey logo

Shopmonkey

Boosting Efficiency

Reviewed 7 months ago

Great experience, saves time and money! Faster Payments: Electronic invoicing allows clients to pay you quicker, improving your cash flow.

Pros

Professionalism: You can create polished, branded estimates and invoices that impress clients.

Cons

I wish that we had access to see how much labor to charge for a specific job

LF
AvatarImg

Lahna F.

Automotive, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Shopmonkey logo

Shopmonkey

Amazing product

Reviewed 5 years ago

WONDERFUL!!!!!

Pros

This is most comprehensive automotive billing and CRM software available. The support is outstanding. Its easy to use platform is wonderful for both in-house and customers.

Cons

One small recommendation would be a fee for service button instead of differentiated in only part/ labor/ tire/ subcontract.

AvatarImg
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Rocco R.

Food Production, 501-1,000 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Shopmonkey logo

Shopmonkey

Decent product but little pricey.

Reviewed 2 years ago

Overall decent product but not my cup of tea due to price.

Pros

The extra features especially in diagnostic repairs and labor times also very good to have the manuals for each vehicle makes it excellent for me.

Cons

Little bit hard to figure out at first if you're not computer savy ,however once you get the hang of it it wasn't terrible at all.

RE
AvatarImg

Randy E.

Automotive, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Shopmonkey logo

Shopmonkey

Streamline shop workflow

Reviewed 3 years ago

Shopmonkey has saved me an average of 3-4 hours a week between streamlining my customer's sign in through use of the work request form which instantly opens up an estimate for my customer's with all of their information which I simply update in the work flow. It has also saved my estimate making time to literally a quarter of the time I used to take. It gathers all of the pricing from all of my parts providers in one single page that I didn't even know about, it brings the parts that I choose into shopmonkey and instantly applies the pricing matrix that I was using by hand to every single part. And my favorite part is that it helps us get our labor guide pricing at an instant. Estimates that used to take me about 4 hours to have to my customer are now ready in less than 5 minutes. It's a tool that has simply reduced my time at the computer so that I can focus on the cars and communicate with my customers.

Pros

Perfectly integrates all of the things I use into one. From parts procurement, to labor estimates to easily attaching a customer to a car with its unique identification.

Cons

My only con for this software would be the price per user cost, but the experience far outweighs this con.

JS
AvatarImg

Joao S.

Automotive, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Shopmonkey logo

Shopmonkey

Simple to operate for automotive industry

Reviewed 4 months ago
Pros

Easy to setup and implement with our ERP and accounting software. Produce invoice and payment processor in real-time.

Cons

Need to improve customer support from Shopmonkey. They never get back to me with solutions for every inquiry that I ask them.

EE
AvatarImg

Edward E.

Automotive, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Shopmonkey logo

Shopmonkey

Life got Easier and more productive

Reviewed 3 years ago

Our experience has been nothing but great. We are a lot more organized. We can pull up past invoices or services for warranty purposes. Very user friendly which was the main reason why I was sold to the software.

Pros

I am impressed how you can create an estimate, send to customers email or text. They might not approve the work that day, yet feels great when you wake up to an approved quotes that go back as far as a month or two and you can pick up where you left off with the customer and schedule them through you handheld device or able to access anywhere.

Cons

We need more parts and pricing on vintage vehicles. For example: we had a 2015 Dodge Charger 6.4 come in for lifters replacement, oddly that was not available for pricing or estimate. after 40 min of calling places and dealer, getting the part numbers and labor time rates at least we were able to create a canned service.

RW
AvatarImg

Rocky W.

Consumer Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Shopmonkey logo

Shopmonkey

Customer Service is AMAZING

Reviewed 3 years ago

The overall experience with Shopmonkey has been outstanding. Every question that I have had has been answered more thoroughly than I could have expected. The quality and consistency of the folks you deal with is top notch all the way across the board.

Pros

The software itself is more than adequate to cover everything that we need to conduct day-to-day business. It is streamlined and strait-forward.

Cons

I can't name any real cons with the software.

CB
AvatarImg

CJ B.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Shopmonkey logo

Shopmonkey

Perfect solution for our business

Reviewed 6 years ago
Pros

Easy to use, very informational, accurate tracking of parts and labor. We have used this for every vehicle that we work on and the response from my staff has been very positive and has made the workflow to each part of the business and worker very fluid.

Cons

Being a small business and using square for 95% of our transactions we must be able to break down and show the credit card/processing fee to the end user. Shops also need to be able to add tire, oil and other disposal fees associated.

ML
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Michael L.

Automotive, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Shopmonkey logo

Shopmonkey

Changed my business forever!!!!

Reviewed 5 years ago

Absolutely Phenominal! If the product doesn't get you, the customer service will. I have never had to wait more then 5 mins to get an answer directly from the staff. Also, they offer training during the free trial, but this system is so easy to use I never took it. I am currently teaching my child to use it and they are less then 10 years old! The features are so easily implementable that this product will change you businesses profitably instantly!

Pros

Just about everything in this software is worth it! the Workflow Management is my favorite feature.

Cons

The labor times are a bit generic and not as precise as say ProDemand or Alldata. Also the tutorials aren't as detailed, though both of these got me started being truly profitable first and made it so i could upgrade to ProDemand.

RF
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Rebecca F.

Automotive, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Shopmonkey logo

Shopmonkey

Easy to use/implement

Reviewed 4 years ago

So far we are very happy with Shopmonkey, all of our staff has picked it up very quickly - it is a no nonsense approach to inventory, service orders, keeping in contact with customers and building a user-friendly database. Oh and it communicates with QuickBooks, flawlessly....need I say more.... We're in!

Pros

Shopmonkey is very easy to set up/get started. Importing our data was incredibly easy, this software is the most user-friendly point of sale I've worked with!!

Cons

There seems to be a bit of functionality that is missing (i.e processing a return) - however when I reach out to support they respond in real time with solutions and ensure me that the issue at hand will be addressed.

RR
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Ray R.

Real Estate, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Shopmonkey logo

Shopmonkey

Review

Reviewed 3 years ago
Pros

it helps me manage my real estate business

Cons

some of their products are expensive compared to what else is out there

BW
AvatarImg

Benjamin W.

Automotive, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Shopmonkey logo

Shopmonkey

Shopmonkey will easily pay for itself as soon as you start using it.

Reviewed 5 years ago

I am well beyond satisfied with Shopmonkey's functionality and customer service. If you are opening a new shop or ready to move your RO software into the tech era these are your guys.

Pros

>Price Point represents a serious value. >Interaction with customers throughout repair process. >Mechanics/Technicians can perform inspections and update customer in real time. >The customer service at Shopmonkey is second to none, just try it and you'll see what I mean! >

Cons

>The parts pricing that is included seems like it is OEM and almost always requires adjustment.

TT
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Tad T.

Automotive, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Shopmonkey logo

Shopmonkey

Changed our business!

Reviewed 4 years ago

As a small high-performance automotive fabrication shop, we had operated for years using yellow note pads, pieces of paper and our memory. We knew we could not go to the next level without getting a computer based, QuickBooks compatible, trackable and reliable system in place. We found that in Shopmonkey! Having a team of people that are literally minutes way from a chat response is unheard of. We have asked [SENSITIVE CONTENT HIDDEN] a million plus questions and they just keep coming back and asking what else they can do to make the platform work better for us. Shopmonkey has definitely given us the tools we need to take this shop as big as we can imagine! Thanks Guys!

Pros

Shopmonkey helps us do everything better. The ability to track tech time on each project, pull reports on labor hours per project or collectively, build and maintain what we call "active invoices" that can be shared with the customer (and receive payments & deposits) at any time during their build by email or text, great integration with QuickBooks, importing parts pricing lists from our vendors (23,000+) so we can see our costs and MAP right in the invoice, a great built in system for collecting and managing work requests right from or own website........ and on and on and on! One last very important Pro...... CUSTOMER SERVICE IS INCREDIBLE!

Cons

A combination of growing pains from moving a small "paper only" shop to a computer tracking system and a sometimes changeling process of fitting a full custom performance fabrication business into a format originally designed for more traditional automotive services. These could have been too big of a stumbling block, but as stated in the "Pros", the Customer Service Team continue to do as they promised and walk us through every step. They even work hard to modify the platform to better fit our type of shop. Do we come across glitches, sure, but they small and the team is quick to try and resolve them.

JK
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Janelle K.

Automotive, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Shopmonkey logo

Shopmonkey

Shop Monkey is great but missing heavy duty support

Reviewed a year ago

Shop Monkey is a great tool to keep track of services and create invoices, but I'm a little disappointed in the heavy duty support.

Pros

I like how easy and intuitive the software is. I am still learning all of its capabilities, but I'm very satisfied with what I've been able to accomplish so far.

Cons

I am a little disappointed with the lack of heavy duty support. The labor rates aren't very prevalent for heavy duty, and so far the parts procurement piece hasn't pulled through either. I also have not figured out how to compare quoted times/ amounts to actual times/amounts.

FP
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Frank P.

Automotive, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Shopmonkey logo

Shopmonkey

Shop Monkey is very easy to use in our auto repair shop.

Reviewed 5 years ago

We rolled out SM three months ago, moving from paper RO management to no paper. We did this with older non-computer using techs and everything went great. Not looking back at all, we left Aldata Manage. We now can do all shop operations and customer communication with ease. Text approvals and appointment confirmation come rolling in.

Pros

I'v used ADP, R&R, Alldata, Mitchel, and others..........Shop Monkey is the best interface and work flow by far. We love it. Amazing customer support.

Cons

Need a good CRM to manage and reach our customers list. Need to get the real World Pack order system connected.