Shopmonkey - 2024 Pricing, Features, Reviews, & Alternatives

Reviewers appreciate Shopmonkey's Billing & Invoicing capabilities for their ease of use and professional appearance. Users report that sending invoices via text/email simplifies customer communication and payment processing. They find the integration with QuickBooks helpful, though some mention issues with QuickBooks desktop and cloud transitions. They say the invoicing system is generally reliable, though occasionally laggy, and note that it enhances their professional image compared to previous methods like Excel invoices. Of the 21 Shopmonkey users who gave detailed accounts of their use of Billing & Invoicing, 100% rated this feature as important or highly important.

Users report that Shopmonkey's Quotes/Estimates capabilities save significant time, especially with the integration of PartsTech for parts pricing. They find the system user-friendly and appreciate the ability to send estimates directly to customers for quick authorization. Reviewers indicate that while the tool is efficient, it sometimes lacks detailed labor times and diagrams, requiring them to refer to other programs like Mitchell for accuracy. They say this aspect has positively impacted customer acquisition and retention. Of the 27 Shopmonkey users who gave detailed accounts of their use of Quotes/Estimates, 96% rated this feature as important or highly important.

Reviewers indicate that Shopmonkey's Work Order Management capabilities streamline their workflow by providing a centralized location for all customer and billing information. They appreciate the drag-and-drop functionality for updating work order statuses and the ability to assign tasks to team members. Users report that the system is more organized than competitors like Mitchell, though some wish for the ability to assign multiple technicians to a single task. They find the color-coding and categorization capabilities particularly helpful. Of the 20 Shopmonkey users who gave detailed accounts of their use of Work Order Management, 95% rated this feature as important or highly important.

Users report that Shopmonkey's Service History capabilities are essential for managing customer expectations and diagnosing recurring issues. They appreciate the easy access to historical data through a powerful search bar and the integration with CARFAX for comprehensive vehicle history reports. Reviewers indicate that while the system is generally effective, accessing history from the work order screen could be more intuitive. They find this aspect valuable for warranty claims and maintaining detailed records of past services. Of the 17 Shopmonkey users who gave detailed accounts of their use of Service History, 82% rated this feature as important or highly important.