Shopmonkey Pricing, Features, Reviews & Comparison of Alternatives

Shopmonkey

Cloud-based auto repair shop management software

4.91/5 (124 reviews)

Shopmonkey overview

What is Shopmonkey?

Shopmonkey is a cloud-based auto repair solution designed to help businesses in the automotive industry manage their processes through appointment scheduling, invoicing, messaging, reporting, and digital vehicle inspection tools. It lets users track inventory, update order statuses, and reach out to vendors for purchasing missing auto parts.

Key features of Shopmonkey include maintenance scheduling, technician time tracking, customer relationship management (CRM) integration, quoting, billing, and work order management. Teams can view customer payment details and generate summaries of invoices to calculate outstanding dues. Calendar integration enables auto repair shops to keep track of appointments, improving workforce efficiency. Plus, it comes with customizable templates for various purposes such as messaging, inspection documentation, and canned job responses.

Shopmonkey automatically notifies users about job authorizations, appointment confirmations, invoice payments and more. The platform also integrates with various third-party applications including QuickBooks, PartsTech, Motor, and Carfax.
www.shopmonkey.io

Pricing

Starting from
$99/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
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Shopmonkey user reviews

Value for money
Features
Ease of use
Customer support
  4.9
  4.7
  4.9
  5.0
Micah Pacot

Fantastic software!

Used daily for 6-12 months
Reviewed 2020-01-10
Review Source: Capterra

Pros
Being mobile, having a cloud based software that had a professional look, inventory, matrixes and great features was essential. I enjoy working with another startup and seeing all the new features coming out.

Cons
I do seem to get glitches in the software when new features roll out but they disappear quickly. Any issues I have had that needed me to talk with support have been solved within minutes unlike my last software that never fixed the one issue I had.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jimmy Grey

I'm very impressed!

Used daily for less than 6 months
Reviewed 2020-11-02
Review Source: Capterra

The chat feature on Shopmonkey allows me to easily reach out the their friendly staff. Not only are they all very knowledgeable about their product, but they answer very quickly (during the week) and if they don't know something, they figure it out in a very timely manner. It's felt really great having such a supportive staff that can answer any question I have right away. They often give screenshots and videos to help me learn how to do things myself. In addition to all that, they all seem to be such down to earth people who really care about me and my business. It seriously feels like they are part of my team. Thanks Shopmonkey!

Pros
I love how easy it's been to implement this software in my van conversion company and how user friendly it's been to learn and use in daily practice. There are so many features and more coming. One of the other features that I really like is how the messaging functions work. When I create an estimate, it allows the customer to see it, approve it and pay for the work right then and there. Shopmonkey also sends out reminders a day before their appointment which is so nice and handy. It feels very professional.

Cons
I use Purchase Orders a lot. This is probably the only area of improvement I see so far. After a PO is created, I have to save it, print it as a PDF and then attach it to an email to send it to the vendor. Being able to save and send it directly to the vendor would make it much easier but it's being implemented soon. The other thing is that there is no good way to sync SM to Google Calendar. This is also in the works and should be implemented soon. These are the ONLY reasons I didn't give this 5 stars across the board.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Corey Charlton

CARS

Used weekly for 1-2 years
Reviewed 2020-12-29
Review Source: Capterra

Any time I have had problems with the program, (and other business problems), Shopmonkey has been there to help either online and in many cases over the phone. They are always very helpful and I think they truly see us as a customer rather than just another number. They have done a great job of making us feel like part of their distant family (since they are on the west coast and we are in the mid west). ShopMonkey has earned my business, and as long as I can get through this pandemic and keep my shop open ShopMonkey will continue to be a part of it. Thank you everyone at Shopmonkey, and thanks for recognizing we are people just like you!

Pros
I like the ease of using the electronic repair orders and how it is linked right to my quickbooks and I can transfer the data to quikbooks in 1 simple click. Access to Recall, carfax, repair history, and other info, I don't use the feature at this time but the ability to link with suppliers and do so all through my program.

Cons
I have some trouble finding so things that I don't use alot being a small shop some of the features are a little more than I need, and I think the labor guide times are off a bit as I've compared them several time with another program, overall I plan to keep ShopMonkey as my preffered shop program because for the most part is is very simple and it is almost an all-in-one program

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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brayden Summerlin

Why i switched to Shop-Ware

Used daily for less than 6 months
Reviewed 2021-01-08
Review Source: Capterra

It was great to start out with, but for the price and the features usable its not work it. Shop-ware is way better built out for just a little bit more. No feature talks with the entire software so you find yourself repeating the same thing on multiple pages to keep information the same across the platform.

Pros
its pretty and almost there. It looks better than it is. The customer support is great and very responsive. It got us out of Mitchell 1. Its hard to write Pros because everything I like about SM has a flaw that pushed us away from it.

Cons
* YOUR INFORMATION WILL NOT TRANSFER TO OTHER MANAGEMENT SOFTWARES!* Id like to see feature role out that are complete and note just 50% there. Every new feature i see are half baked. Nothing talks to each other in the software. Its pretty, but not functional for anyone looking to improve workflow; every step requires 6 more steps to ensure everything is working together as it should, but that usually requires alot of cut and paste and work arounds. In particular the new tech view is awful! As an admit i cant complete things, see progress without diving into the tech view. Why this was a priority over a service manager being able to see a snapshop view in the workflow of how far along a job is baffles me. Its like the staff here has never worked in a shop before or managed one. The priority needs to switch to management and workflow speed. SM makes things take so long because it has to done several times so that information is congruent throughout the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Joe Spivey

Gret Value, Awesome Tech Support!

Used daily for 6-12 months
Reviewed 2020-11-20
Review Source: Capterra

I'm super satisfied and I recommend this software in lots of the auto technician forums that I'm a part of.

Pros
It's just really set upwell to run an automotive shop. It's easy to change the parts markup for special customers, (special in a god way or a bad way). The discount feature is great. the ability to find things by whatever you can remember about the job, customer, or vehicle is great. The layout of the program is very straightforward and you can teach someone to be an expert in the program in two repair orders. If they have a question and i am busy they can just click the help button and either watch a video or ask the super friendly and helpful people in tech support. The tech support team goes above and beyond to help you. even climbing onto the RO and working with you. Honestly I've had to use tech support a few times and that's the best support I've had on any product. the software is constantly getting improved also. I really do 99% of the Ro's with no tech support because the software is so easy to use and it really speeds up my ability to get my work done quickly and get back into the shop. My customers absolutely love it. The estimate procedures are great. I feel more covered because the customers approve the job and send me the authorizations. Many of them go ahead and pay for the job when they get the estimate. (You can turn that feature off also.) I like it so I leave it on. the rates that I'm charged for the customer to pay online is very close to the rate that I would pay if they were in the office.

Cons
Really not a lot to dislike with ShopMonkey.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Shopmonkey pricing

Starting from
$99/month
Pricing options
Subscription
Free trial
View Pricing Plans

Pricing is available on monthly subscription basis.
Basic Monkey - $99 per month
Clever Monkey - $224 per month
Genius Monkey - $349 per month
Contact Shopmonkey for Enterprise pricing details.

Shopmonkey features

Activity Dashboard
Automatic Notifications
Billing & Invoicing
Electronic Payments
Inventory Management
Inventory Tracking
Order Management
Order Processing
Reporting & Statistics
Sales Reporting

API (123 other apps)
Customer Database (116 other apps)
Customer History (99 other apps)
Discount Management (113 other apps)
Employee Management (113 other apps)
Loyalty Program (134 other apps)
Multi-Location (134 other apps)
POS (174 other apps)
Promotions Management (89 other apps)
Third Party Integration (115 other apps)

Videos and tutorials

Additional information for Shopmonkey

Key features of Shopmonkey

  • CRM
  • Labor Rates
  • Parts Management
  • Quotes/Estimates
  • Service History Tracking
  • VIN Lookup
View All Features