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Shopmonkey Pricing, Features, Reviews and Alternatives
Shopmonkey product overview
What is Shopmonkey?
Shopmonkey is a cloud-based auto repair solution designed to help businesses in the automotive industry manage their processes through appointment scheduling, invoicing, messaging, reporting, and digital vehicle inspection tools. It lets users track inventory, update order statuses, and reach out to vendors for purchasing missing auto parts.
Typical customers
Platforms supported
Support options
Training options
Shopmonkey pricing information
Value for money
4.8
/5
184
Starting from
124.99
Per month
Per Feature
Pricing options
Value for money contenders
Shopmonkey features
Functionality
4.7
/5
184
Total features
48
1 categories
Most valued features by users
Functionality contenders
Shopmonkey users reviews
Overall Rating
4.9
/5
184
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.51/10
166
13
3
0
2
Overall rating contenders
Micah P.
Verified reviewer
Automotive, self-employed
Used daily for 6-12 months
Review source
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Being mobile, having a cloud based software that had a professional look, inventory, matrixes and great features was essential. I enjoy working with another startup and seeing all the new features coming out.
I do seem to get glitches in the software when new features roll out but they disappear quickly. Any issues I have had that needed me to talk with support have been solved within minutes unlike my last software that never fixed the one issue I had.
MOUSTAFA I.
Automotive, 1-10 employees
Used daily for 2+ years
Review source
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Shopmonkey has been there for me since day one always Improving and always there to help or listen def. a top tier automotive Point of Sales repair order customer retention program!
I LOVE EVERYTHING ABOUT THIS SOFTWARE. It really keeps all the repair orders in order and my techs and service advisor all on the same page. As well as the customer easily being update through the software
My wife doesn’t like when i use it at home ! And they need more labor times for European vehicles Mercedes specifically but the fact they even offer labor times is a plus so really not a con
brayden S.
Automotive, 1-10 employees
Used daily for less than 6 months
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It was great to start out with, but for the price and the features usable its not work it. Shop-ware is way better built out for just a little bit more. No feature talks with the entire software so you find yourself repeating the same thing on multiple pages to keep information the same across the platform.
its pretty and almost there. It looks better than it is. The customer support is great and very responsive. It got us out of Mitchell 1. Its hard to write Pros because everything I like about SM has a flaw that pushed us away from it.
* YOUR INFORMATION WILL NOT TRANSFER TO OTHER MANAGEMENT SOFTWARES!* Id like to see feature role out that are complete and note just 50% there. Every new feature i see are half baked. Nothing talks to each other in the software. Its pretty, but not functional for anyone looking to improve workflow; every step requires 6 more steps to ensure everything is working together as it should, but that usually...
Thank you for your feedback, we strive to provide the best software solution possible and your feedback helps get us closer to that goal. That said, we never keep our customer's data captive. All of your customer and shop data is exportable, and if you have an active subscription, we're happy to help with this as needed. We have also taken large steps to provide a more efficient workflow, fewer clicks...
Adrian S.
Automotive, 1-10 employees
Used daily for 6-12 months
Review source
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Really very good! The onboarding and support team is exceptional and they really listen to what you have to say and do everything they can to get you back on track after any issues.
This software is the foundation that allows my business to operate. Highlights for me (running a custom van conversion shop): - Being able to speak to customers in a threaded message system with email and SMS - so good. Allows you to quickly pull up a conversation thread when the customer calls or drops in, and in an instant refreshes your memory on what you last talked about. Essential when you...
The inventory management and ease of sending out POs to vendors needs some improvement. The basics are there, but some additional functionality would be good.
Randy E.
Automotive, 1-10 employees
Used daily for 6-12 months
Review source
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Shopmonkey has saved me an average of 3-4 hours a week between streamlining my customer's sign in through use of the work request form which instantly opens up an estimate for my customer's with all of their information which I simply update in the work flow. It has also saved my estimate making time to literally a quarter of the time I used to take. It gathers all of the pricing from all of my parts...
Perfectly integrates all of the things I use into one. From parts procurement, to labor estimates to easily attaching a customer to a car with its unique identification.
My only con for this software would be the price per user cost, but the experience far outweighs this con.
Shopmonkey FAQs and common questions
Q. What type of pricing plans does Shopmonkey offer?
Shopmonkey has the following pricing plans:
Starting from: $124.99/month
Pricing model: Subscription
Q. Who are the typical users of Shopmonkey?
Shopmonkey has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does Shopmonkey support?
Shopmonkey supports the following languages:
English
Q. Does Shopmonkey support mobile devices?
Shopmonkey supports the following devices:
iPad, iPhone
Q. Does Shopmonkey offer an API?
No, Shopmonkey does not have an API available.
Q. What other apps does Shopmonkey integrate with?
Shopmonkey integrates with the following applications:
QuickBooks Online Advanced, Quickbooks Online
Q. What level of support does Shopmonkey offer?
Shopmonkey offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base
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