Toast POS vs SpotOn Comparison

easy to use , fast , both staff & customers love it

checking reports from the POS system itself

Thank you for your kind words, Zane. We're proud to help support you and your business.

It’s very user friendly and quick to learn

Items are not alphabetized on POS screen

I believe that the integrated loyalty program as well as the “check in” tablet creates a great promotional tool that with a large web of businesses can help to create business for all incorporated with Spot On. Being able to see reports in mobile app is a plus too! Also being in full control of my pos to implement changes from any computer is a must for me!!

It is quite different from most POS systems I have used.

The system is very high tech and has many features that allows good restaurant management and has many features that helps with reporting.

The Restaurant POS may be too advanced for my small restaurant

Cloud based. POS restaurant features, ease of use, support, reporting capabilities.

some refreshes of back office changes reflected in reporting has issues.

The ease of use on this new pos has been great

Change is always a concern when switching to a new system

All aspects of the service. The POS, merchant services, reservations and reporting.

Haven’t found anything wrong with SpotOn at this time.

Everything from the process of giving them what they needed to get us started for what we needed in a POS system to the installation to their customer service & especially the easy use of the POS & getting reports!

Nothing, all questions were answered, easy process and we have everything we need.

Thanks for taking the time to leave us this review, Susan! We really appreciate this feedback and your business. We look forward to continuing our partnership.

Ease of use and price point. Team of support very strong.

Wish I did not have another POS so I could use it for all functions

We switched to SpotOn in Februrary 2020 just before COVID hit. When the pandemic happened we took full advantage of the ability to take online orders, and used their newest contact free ordering system. When this pandemic is over we will keep these things going.

Basically anyone already familiar with a POS can jump right in and start using SpotOn.

For Front of House the POS system is very user friendly and self explanatory!

For someone that has not been trained on the system it is a little difficult to just jump in and know how to use and use it accurately. Thank God for [sensitive content hidden] who is kind enough to do weekly meetings with me to get through the learning process. He does a great job!

Being user-friendly and giving you excellent support are some of our top priorities at SpotOn. We are grateful for your partnership and for taking the time to leave us a review.

I like that it does it is to be used at the cash register as customer pays, and that it affords us with a low start-up costs means to reward our repeat customers.

It is not a wholly integrated software with our POS. It requires a stand alone reader.

All modules related to SpotOn Restaurant POS are 100% compatible and intergrate seamlessly together. Trying to achieve all that spotOn Restaurant has to offer with other POS systems lends towards a very expensive transformation especially when dealing with third party components.

It does take time to get use to especially when I have been using NCR Aloha for the past 14 years, BUT now I would never change back because all that SpotOn Offers and especially with all the future developments coming in the near future.

Very simple user interface and very fast credit card transaction times

nothing of concern. The turnaround was easy and they copied all of our items efficiently

It takes a unique approach to POS systems, and their adaptation to the ever hanging marketplace.

Too early to say, since install was today. Dealing with some initial kinks now.

very competitive POS in the market. Has really new updates, it does pretty much everything I need.

Functionality it's very different from what I was used to. There are changes that I would love to do without having to call customer service, I don't like calling customer service, and my marraqui thing never works.

Hi Jose, thanks for this feedback. I'd love if you sent me a message so I can connect you with a member of our success team who may be able to help you more quickly than our support staff. Please reach out to abailey@spoton.com and I'll see if I can introduce you to your restaurant success manager moving forward!

Everything! Very simple and easy to navigate.

Nothing! Everything has been simple and I have the ability to change anything I don’t like on my POS.

It brought our retail stores into the modern times. With barcode scanners, inventory tracking, and item movement reports it is much easier to run the store remotely.

The time to onboard however this is inevitable when switching from a manual cash register to a smart POS system.

ease of use, takes less time to navigate orders

learning anything new can be challenging, but with the customer support was not to daunting

Love the ease of use, reporting, and customer service

QR code program needs review. As we move into counter service from full service structure, it needs to be easier for the guest

SpotOn for restaurant POS is ideal. Very easy to use, best customer support I've seen in that sector of the industry. Highly recommend.

I have not experienced anything I do not like.

I love that through one portal you can access online, POS, and analytics. It takes the place of an entire departmental operation through just one program.

Can be glitchy at times and painstaking when you need to make a lot of changes to prices or menu items

Easy to understand and use, The customer service while training the employees was exceptionally awesome!!

Up until right now I’ve had no kinks with our POS system so I don’t have any cons about it yet and I don’t think I will!!

Thanks for this feedback, Jeremy! We appreciate your business and are here to support you.

It’s easy to and and modify new menu items.

Worst customer service I’ve ever experienced with any POS company. Implementation and set up was a complete disaster. Still haven’t gotten our training call and have now been installed almost 2 weeks. Can’t issue refunds to customers without a 3 days period which is unacceptable. And so much more.

We apologize for the trouble you've experienced. Know that we hear you, we understand your frustration, and are working to resolve the issue. We've passed this along internally and sounds like a member of our team is trying to get in contact with you.

Flexibility, speed and reliability. Cloud based. Economical.

Nothing. It is a solid system. The company is working to improve loyalty program platform for users who need it.

We're so happy to hear you're enjoying your SpotOn experience! Thanks for leaving us this feedback.