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Toast POS vs SpotOn Restaurant Comparison

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Overview

Toast POS solution is a cloud-based restaurant management platform for restaurant owners to reduce staff & operational costs...

SpotOn Restaurant is a cloud-based point of sale (POS) solution designed to help small to medium businesses in the hospitality...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$100.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$65.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

165

54

20

6

19

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.6

(80)

5

4

3

2

1

60

14

4

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces.
The best part of using Toast is the fact that you can check in from any mobile device to gain access to all of restaurants core information. The UI is also very user friendly.
The online ordering, gift cards and rewards has made an impact on our business. They also back up their product with solid customer support.

Pros

Over all it’s been a great program and great company to work with. Look forward to years of a great relationship.
We have really enjoyed being with SpotOn. The biggest reason we enjoy it is because of the great customer service from [SENSITIVE CONTENT HIDDEN.
The support is award winning in my opinion. Quick responses to early on questions and transparent pricing.

Cons

Their technical support is AWFUL. Every time we have a major support issue- now only does it take them DAYS to respond via email, but they almost always find a way to deflect the blame.
Before that, I worked in the industry for another decade. Ask ten restaurants what they think of Toast, and 9 of them will tell you how awful they are.
Install was Worst Experience in my 45 years in this business.

Cons

We also have a much higher level of security with this system as we had several fraud chargebacks with our old system.
The real time feature that allows you to instantly make changes to any platform of the system allows for no lost time which is crucial in a high volume restaurant.
We have some items on our wish list but no major hiccups or complaints.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review5 days ago

Key features

  • Total features18
  • API
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Analytics
  • Automatic Notifications
  • Business Analysis
  • Contact Database
  • Customizable Reporting
  • Data Import/Export
  • Discount Management
  • Electronic Payments
  • Email Alerts
  • Email Distribution
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Employee Management
  • Gift Card System
  • Inventory Tracking
  • Labor Cost Reporting
  • Labor Management
  • Loyalty Program
  • Mobile Workforce Control
  • Multi-Location
  • Order Entry
  • Order Management
  • POS
  • Performance Reports
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Role-Based Permissions
  • Sales Analytics
  • Sales Reporting
  • Status Reporting
  • Summary Reports
  • Third Party Integration
  • Total features29
  • API
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Analytics
  • Automatic Notifications
  • Business Analysis
  • Contact Database
  • Customizable Reporting
  • Data Import/Export
  • Discount Management
  • Electronic Payments
  • Email Alerts
  • Email Distribution
  • Email Integration
  • Email Invitations & Reminders
  • Email Notifications
  • Employee Management
  • Gift Card System
  • Inventory Tracking
  • Labor Cost Reporting
  • Labor Management
  • Loyalty Program
  • Mobile Workforce Control
  • Multi-Location
  • Order Entry
  • Order Management
  • POS
  • Performance Reports
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Role-Based Permissions
  • Sales Analytics
  • Sales Reporting
  • Status Reporting
  • Summary Reports
  • Third Party Integration

Integrations

  • Total integrations14
  • Authorize.net
  • Braintree
  • Facebook
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Squarespace
  • Stripe
  • Wix
  • WooCommerce
  • Wordpress
  • Worldpay
  • Xero
  • Zapier
  • Total integrations3
  • Authorize.net
  • Braintree
  • Facebook
  • Google Analytics
  • Google Calendar
  • Google Maps
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Squarespace
  • Stripe
  • Wix
  • WooCommerce
  • Wordpress
  • Worldpay
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Toast POS vs. SpotOn Restaurant

See how Toast POS and SpotOn Restaurant stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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