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Toast POS vs Square for Retail Comparison

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Overview

Category Leaders

Toast POS solution is a cloud-based restaurant management platform for restaurant owners to reduce staff & operational costs...

Category Leaders

Square for Retail is a point of sale (POS) system for retail businesses, with integrated inventory management, customer profiles,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

165

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

60

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.2

505

5

4

3

2

1

305

101

37

15

47

  • Value for money
  • Ease of use
  • Features
  • Customer support
82%
would recommend this app

4.7

476

5

4

3

2

1

357

97

12

7

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Love the software and so does our staff. Expansion options were a major consideration as we have more takeout locations opening so this was a winning solution for us.
What I liked about Toast was how easy the integration was for our management team and staff. I would highly recommend.
Toast is a very easy and user friendly way to order food for our office. I like how straightforward the steps are on the app to order.

Pros

The super cheap and easy to use interface is awesome. Being able to carry a card reader at all times has improved the way I take deposits for gear rentals.
The compactness of it was definitely appreciated and it was nice to have one, easy to find location for all the important statistics.
The ease of use, the sleek feel, great customer service and great rates. I trust Square with my business and so should you.

Cons

I've been trying to set up online ordering for weeks now. It's been counting a lot of problems because of the basic lack of customer support.
The worst was the display screen and the use of it on the line.
Toast's NEW online ordering has a complicated drop down menu that causes guests to struggle.

Cons

I had to sit with my bank to file a dispute with Square, put a hold on all charges by Square, and start using an entirely different payment processor just to avoid Square stealing my money.
A client purchased multiple packages totally thousands of dollars from my company, received the services, and then disputed the charges as 'unrecognized. I provided the following to square.
Square permits fraudulent chargebacks against your company.
  • Vendor responds to reviews
  • Last review21 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features75
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Backorder Management
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • Built-in Accounting
  • CRM
  • Cash Management
  • Cataloging/Categorization
  • Clock In/Out
  • Commission Management
  • Contact Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Reports
  • Customization
  • Data Import/Export
  • Delivery Estimate
  • Delivery Management
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • Food Delivery Dispatching
  • For Bakeries
  • For Bars/Clubs
  • For Food Trucks
  • For Liquor Stores
  • For Restaurants
  • For Retail
  • For iPad Devices
  • Gift Card Management
  • Historical Reporting
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Item Management
  • Kitchen/Menu Management
  • Label Templates
  • Loyalty Program
  • Mail Order
  • Menu Builder
  • Merchandise Management
  • Mobile Access
  • Mobile Payments
  • Multi-Channel Management
  • Multi-Location
  • Online Ordering
  • Online Payments
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Processing
  • Order Scheduling
  • Order Tracking
  • Ordering Automation
  • POS Integration
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Product Identification
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Order Entry
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Remote Order Entry
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restaurant POS
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • SKU/UPC Codes
  • SMS Messaging
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Search/Filter
  • Separate Checks
  • Shipping Labels
  • Shipping Management
  • Split Checks
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Table Management
  • Third Party Integrations
  • Tips Management
  • Touch Screen
  • Transaction History
  • Wait List Management
  • Website Personalization
  • eCommerce Management
  • Total features81
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Backorder Management
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • Built-in Accounting
  • CRM
  • Cash Management
  • Cataloging/Categorization
  • Clock In/Out
  • Commission Management
  • Contact Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Reports
  • Customization
  • Data Import/Export
  • Delivery Estimate
  • Delivery Management
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • Food Delivery Dispatching
  • For Bakeries
  • For Bars/Clubs
  • For Food Trucks
  • For Liquor Stores
  • For Restaurants
  • For Retail
  • For iPad Devices
  • Gift Card Management
  • Historical Reporting
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Item Management
  • Kitchen/Menu Management
  • Label Templates
  • Loyalty Program
  • Mail Order
  • Menu Builder
  • Merchandise Management
  • Mobile Access
  • Mobile Payments
  • Multi-Channel Management
  • Multi-Location
  • Online Ordering
  • Online Payments
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Processing
  • Order Scheduling
  • Order Tracking
  • Ordering Automation
  • POS Integration
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Product Identification
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Order Entry
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Remote Order Entry
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restaurant POS
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • SKU/UPC Codes
  • SMS Messaging
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Search/Filter
  • Separate Checks
  • Shipping Labels
  • Shipping Management
  • Split Checks
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Table Management
  • Third Party Integrations
  • Tips Management
  • Touch Screen
  • Transaction History
  • Wait List Management
  • Website Personalization
  • eCommerce Management

Integrations

  • Total integrations65
  • Adobe Commerce
  • DoorDash
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Shopify
  • Stripe
  • Twilio
  • Wix
  • WooCommerce
  • WordPress
  • Worldpay
  • Xero
  • Zapier
  • authorize.net
  • Total integrations23
  • Adobe Commerce
  • DoorDash
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Shopify
  • Stripe
  • Twilio
  • Wix
  • WooCommerce
  • WordPress
  • Worldpay
  • Xero
  • Zapier
  • authorize.net

User reviews that mention these apps

LD
AvatarImg

Lucas D.

Computer Games, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Toast POS logo

Toast POS

Great POS, better than aloha

Reviewed 5 months ago

Honestly, very solid and great pos for a restaurant or a retail business. Easy to use

Pros

Fast, easy to use, mobile friendly, great support when needed, one of the best for restaurants I've seen.

Cons

Sometimes to synch the mobile with the brain would take sometime and that was a bit annoying

Vendor response

Hi Lucas, Thanks for leaving us a review! We appreciate you taking the time to share your feedback. If you haven't already, we encourage you to join our Toast Community at community.toasttab.com to connect with other Toast restauranteurs. Hope to see you there.

AF
AvatarImg

Adam F.

Food & Beverages, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Toast POS logo

Toast POS

All function, little form

Reviewed a year ago

Working with a product that was actually intended for restaurants and not as a one-size-fits-all for any retail application has been wonderful.

Pros

Toast POS works exactly how it's supposed to, and meets every functional need we've had.

Cons

The support has been great, and the learning tools are awesome, but I would rather have a product that is easier to understand. There have been times when I've had to contact support for things that should have been very simple and straightforward. I have enough to do with running a restaurant that devoting the necessary time to watch all the training videos is impossible. Trying to navigate the Payroll has been particularly difficult. If you could get a great design team to make the products easier to navigate, Toast would be unstoppable. Also an app to access the back-end or payroll and work as a mobile POS would be great.

Vendor response

Hi Adam, Thank you for choosing us as your POS provider. We appreciate the incredible 5-star rating. We'll continue working hard to make every interaction with Toast memorable.

HT
AvatarImg

Holley T.

Accounting, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Toast POS logo

Toast POS

Poor Customer Service

Reviewed 2 years ago

Overall experience has not been good, should have stayed with Square, We Work, and Gusto.

Pros

I was happy to have one software to for scheduling, POS, and payroll together. We should have stayed with having 3 separate products that integrated with each other.

Cons

Very poor customer service. Each person I reached out to for help just wanted to pass me to someone else or open a Ticket that has yet to be solved. I do receive emails from them stating my cases have been solved, but my issues have not been solved. The reports are hard to use and I usually have to cobble multiple reports together to get any meaningful information. This software was written without...

TS
AvatarImg

Tony S.

Food & Beverages, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Toast POS logo

Toast POS

Toast works well for me

Reviewed a year ago

Very happy with your product, timely updates and help desk work well! Only thing is maybe targeted new equipment updates for improving speed functionality! Restuarant, bars , retail all different a little bit!

Pros

Good feed back on sales, usages, charges what I need all the time ,some of the time, once in a while!

Cons

Rather calling Toast help all the time maybe a trouble shooting guide to get to where I need to solve a problem first the toast help especially if we are open and operating easier place to start!

SF
AvatarImg

Shayna F.

Food & Beverages, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Toast POS logo

Toast POS

Best Decision we made in 2022

Reviewed a year ago

This was the best decision we made in 2022. The customer service and offerings of the platform are next to none. This is our 3rd POS system since opening 7 years ago, and I can say with confidence, it is the best of what's around.

Pros

I love how robust it is! The search bar feature at the top makes it easy to find what you are looking for in a platform that is really encompassing of any of our retail and restaurant POS needs. I also love Quick Edit and that people on the floor can make quick changes without relying on management to go into the back office.

Cons

I wish there were a mobile app that would allow me to quickly check sales instead of having to login through a browser.

GV
AvatarImg

GLENN V.

Restaurants, 11-50 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Toast POS logo

Toast POS

Poor Service and implementation false claims and possible fraud

Reviewed 6 years ago

run away from toast

Pros

nothing but a big headache from day 1. Salespeople gave me the wrong info regarding pre installation steps. Financing was easy through a third party leasing company but that way toast got paid up front for their product probably knowing full well they were not sticking around that long.

Cons

This company has been very shady. The claims to match credit card processing by the sale person has yet to be fulfilled. The hardware is poor quality and ipad would have been much better. The software is ok but is not as seamless as micros or square it seems as if it was not designed for a restaurant. There is no follow up and account managers are non existent problems go unsolved for months....

AR
AvatarImg

Verified reviewer

Restaurants, 10,001+ employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Toast POS logo

Toast POS

TOAT POS Review

Reviewed 8 months ago
Pros

Toast is a light weight tablet pos system that is fairly easy to implement and support. Its a smaller less encumbered system than Aloha POS which we used previously. That said its not as full featured when it come to multi location management as Aloha POS.

Cons

The support on Toast is the largest issue we had. Each time you have an issue you have to start with square one at support. They dont offer account reps or any such services even with the initial roll out.

Vendor response

Hi there, Thanks for your review! We appreciate your feedback on our customer support. If you haven't already, please join our customer community at community.toasttab.com to connect with other restaurant leaders for support with Toast or insight on growing. Hope to see you there.

EM
AvatarImg

Edward M.

Restaurants, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Toast POS logo

Toast POS

Customer service is terrible

Reviewed 3 years ago

For simple issues, their customer service answers immediately. For major issues, they have to escalate it and it can take days to solve problems. This isn’t our first major issue, and every time it takes a while to get it fixed. If you have a restaurant that does decent volume, I would suggest getting a more dependable POS with a customer service that can actually help and not just provide lip service.

Pros

The software is great when it works. But it isn’t dependable.

Cons

The customer service is terrible. Our POS stopped working and the tech support is terrible. Our restaurant was done, and so the customer service escalated it. It took a while to get a call back, and overall, it took a week to get it fixed. For some reason, they needed us to buy a whole new POS computer. This company is terrible to work with and we’ll be switching to Square in the future.

AR
AvatarImg

Verified reviewer

Restaurants, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Toast POS logo

Toast POS

After using so many POS systems this is my absolute favorite

Reviewed 5 years ago

We use Toast as our jazz club and every single employee absolutely adores the system if they have any experience with another point of sale systems. It is much more professional than a system such as square in my opinions and seems like a wonderful middle-ground between an industry standard like Aloha and a more intuitive and user-oriented solution like clover.

Pros

User Interface is absolutely gorgeous So much more intuitive than other systems (seems like it was designed by me) Very fast transaction and screen speed easy to add things to menu/change prices Works very well so any sized restaurant makes splitting checks way easier that most POS systems

Cons

Receipt printer that we got from Toast could have been a little nicer. Was very light and moves around a lot.

Vendor response

Hi there, Jasmine from Toast here. I'm thrilled to hear you are in love with our UI - I love how you said "it seems like it was designed by me". That is exactly the user experience we hope for everyone to have. We appreciate the feedback on the hardware!

VC
AvatarImg

Vicky C.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Toast POS logo

Toast POS

Great pos

Reviewed 7 years ago
Pros

Easy to use and very simple and clear layout for each screen. And it is very easy to modify new changes. And the website is reliable to give most current updates in sale and labor and other statistics.

Cons

I wish that an apple app will be available soon to make it easier for management staffs to check on immediate statistic. Also the customer service takes forever to reach every time we call. And the customer service representatives respond in emails , most of the time they don't really know what the real answers they are providing but some generic email templates. And they will ask you to call them if you have any questions. So yes, you are back to square one.

BK
AvatarImg

Bryan K.

Restaurants, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Toast POS logo

Toast POS

A customer service nightmare

Reviewed 9 months ago

During the discovery and on-boarding phase, Toast promised us many things. I explained our set up in detail before I purchased any equipment from Toast, and was assure that they had a hardware solution for us. When it came time to set up our system, it became apparent to me that Toast's hardware would not be compatible with our current situation. It was nearly impossible for them to understand why,...

Pros

I wish I had any pros to list, but unfortunately we did not get far enough along into the process of setting up Toast to process a single payment.

Cons

Toast's customer service is incompetent at best and predatory at worst.

Vendor response

Hi Brian, Carrisa here with Toast. Thank you for this feedback. We're sorry we couldn't meet your needs. We welcome additional feedback on how we can meet your needs.

KK
AvatarImg

Kelly K.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Toast POS logo

Toast POS

Satisfied user

Reviewed 6 months ago
Pros

The online access is the most important. Being able to make changes in real time with no service interruptions.

Cons

I wish I could process payments for customers on the desktop version. Same for gift cards sales.

Vendor response

Hi Kelly, thanks for the positive review and for sharing your feedback. Join our online community at community.toasttab.com to connect with other restaurant leaders and get support from the Toast team.

CH
AvatarImg

Crista H.

Restaurants, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Toast POS logo

Toast POS

Best System

Reviewed a year ago

Toast is by far the best POS and payroll system I have ever worked with. Not having to toggle between and punch system, sales reporting, tip outs and payroll software. Everything is integrated and communicates well. I learn everyday the many capabilities Toast offers and very much enjoy working with the system. I also very much enjoy the customer service team. They are knowledgeable and provide response in a timely manner. They are always happy to help and go above and Beyond.

Pros

L working with many payroll systems over the years, this system is by far the best! The amount of features and levels are extensive. As I go through Toast, I learn more everyday the capabilities available.

Cons

I would like to see a more set procedure for private events and private dinning for the restaurant.

CB
AvatarImg

Chris B.

Restaurants, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Toast POS logo

Toast POS

Toast Review

Reviewed 5 months ago

Smooth install. Easy to use.. Accurate information

Pros

POS ease or use. Accurate payment and reporting systems.

Cons

Extra, unnecessary features for our needs

Vendor response

Hi Chris, wow, thanks for the 5-star review. We're grateful to have you as a restaurant partner. If you haven't already, join our Toast Community at https://community.toasttab.com/ to connect with other restaurant leaders. - Carrisa

BL
AvatarImg

Brenten L.

Industrial Automation, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Toast POS logo

Toast POS

Great For Restaurants

Reviewed 2 years ago

It’s a great option but geared more toward restaurants and food delivery. Amazing interface that is clean and modern!

Pros

I loved a lot of the features of this software but my favorite was the user interface. It was so sleek and modern and very straightforward to use. Lots of great features to make transactions go smooth.

Cons

I was frustrated that it is more suited for just restaurant use as I really wanted it to work for my business.

WT
AvatarImg

William T.

Health, Wellness and Fitness, self-employed

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Toast POS logo

Toast POS

Toast

Reviewed a year ago

I have had no issues using toast

Pros

Ease of use to order food when you don’t want to cook

Cons

Little pricey for delivery but great choices

AR
AvatarImg

Verified reviewer

Restaurants, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Toast POS logo

Toast POS

Worth Your Time and Money

Reviewed 5 years ago
Pros

Easy to learn and use. Table-side ordering function is great.

Cons

Gift cards can't be used for online ordering.

SF
AvatarImg

San F.

Entertainment, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Toast POS logo

Toast POS

This POS is a POS

Reviewed 6 years ago

If you are a bar, you will loose money because of the inefficiency of the product. Spend the extra cash for Aloha or Micros.

Pros

It’s cheap. Other than that I’m just writing words to reach the 100 character minimum. This seems like a tech start up run by 25 people who saw a market opportunity...

Cons

Nothing about this product is streamlined for high volume bar use, I.e: extra prompts, two extra steps for every drink upcharge, sliding tablet screens left and right, no simple repeat buttons and so on. Tech support for the west coast is questionable at best.

LR
AvatarImg

Laurie R.

Restaurants, 11-50 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Toast POS logo

Toast POS

Can not cancel after ordering

Reviewed 5 years ago

After signing up with Toast and being pretty much forced into financing which I never do, they then told me I needed to replace all my present and new hardware - routers, splitters, wifi boosters or they would not support my system. I then asked to cancel and they have refused all phone calls. Nothing has been delivered and I can not find any phone # except the initial sales person. AT this point I am going to have to be out the money for legal help in cancelling this contract

Pros

the ability to change the menu items offsite

Cons

their need for us to order EVERYTHING from them

Vendor response

Hi Laurie, Jasmine from Toast here. I'm sorry to hear you are not continuing with Toast. At this time, I believe our team has worked with you to come to a conclusion.

GN
AvatarImg

Graeme N.

Restaurants, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Toast POS logo

Toast POS

Great POS, needs work

Reviewed 7 years ago

Good system, great interface for employees. Unfortunately it is not set up for speed and could use some tweeks for efficiency.

Pros

Hand-helds very easy to use and speed up ordering

Cons

Starting tabs as a bartender is a disaster. Other POS systems allow you to swipe a Credit card once, and it logs the #'s for payment and manes the tab using the card holders' info. Please fix this!

AR
AvatarImg

Verified reviewer

Consumer Goods, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Toast POS logo

Toast POS

Toast--Support when you need it.

Reviewed 5 years ago

We are still early in the implementation of using Toast, but thus far I have been very impressed with their customer service and professional manner in which they have trained and supported our company.

Pros

I love that Toast supports their product. You can call and get someone on the line that will help you answer your questions. They also provide the hardware necessary to run their software. They are constantly updating their software to meet the needs of their users and are staying current with the technology. One option that is particularly useful to us is printing individual labels for each shake. In other words, we could have a bus of individuals come to our restaurant, and we need to print individual labels on each shake to identify what is in the shake so that it gets to the right person. In the past, we had to individually write on each cup.

Cons

The most difficult part to swallow is the fact that you have a monthly payment for the software--even if you are a seasonal business and only open for less than half the year. Toast will make some concessions for that, but it still seems costly since our other solution we used was free and pretty much did everything we needed short of printing individual labels for the shakes.

PJ
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Paul J.

Hospitality, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Toast POS

first blush review of Toast POS

Reviewed a year ago

it is a huge program with many options. As a result it is hard to navigate and the service side of the equation, the back side administration personnel are knowledgeable and available but their response is always 'Here is how you can do this yourself'. That is not my idea of service. When I was promised certain services and performance I expected there'd be someone to facilitate that, considering the monthly fees I am being charged. The way it is set up I have five different emails and names of people who steer me toward what need to pay someone else to do. As a result all the additional services go un(der) utilized.

Pros

It works in the basic ways we need it to work as others have.

Cons

The promises for a large integrated system have not come together.

AL
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Adi L.

Restaurants, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Toast POS

Toast DOES EVERYTHING

Reviewed 5 years ago

Great, We love using it and the customer service is second to none

Pros

How detailed it is, there isn't something they didn't think about when building this product

Cons

Cost, Its pretty pricey but you get what you pay for.

Vendor response

Hi Adi - Thank you! It's great to hear you're getting value from Toast. We've really enjoyed working with you and your team.

AR
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Verified reviewer

Restaurants, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Toast POS

Save your time with this POS

Reviewed 2 years ago

My overall experience? Let me think, it's a POS you can't get an answer, you get a run around, basically you are SOL

Pros

nothing much to brag about a system that is very expensive but doesn't work as it should

Cons

Customer service, on hold for over 90 min how can you operate a restaurant when your system doesn't work and have to hold for over an hour? this system is very questionable

KA
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Kayo A.

Restaurants, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Toast POS

Just OK, needs to be improved better

Reviewed 7 months ago
Pros

It does the job, but not very well.Easily to have connection failure in the middle of service, not cleared issues...

Cons

pricing for what we get also integration can be expensive as well.

Vendor response

Hi Kayo, thanks for taking the time to share your feedback. Meeting your needs as a customer is important to us, and we'll be taking this into consideration.

AR
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Verified reviewer

Food & Beverages, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Square for Retail

Best simple retail tool

Reviewed 6 years ago

Retail/ POS

Pros

It is probably the most user-friendly software on the market for both the retailer and the customer.

Cons

With the simplicity comes the downfall of not always having the best uses to connect with accounting software or inventory options.

MS
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Matthew S.

Retail, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Square for Retail

Great format like an apple product/ Lots of features but some hard to learn.

Reviewed 6 years ago

A quick POS system that is clean looking and has all the features of a common POS and more.

Pros

The Customer profiles and how all square users are linked and the paperless option of email or text recepit. The clean look of the stand itself and the use of an ipad. And the ease of uploading products to Square through the website.

Cons

The Tons of features that are hard to figure out. When ringing someone up its hard to deduct money for a sale item, it has to be per-programmed or you have to make the discount on the spot.

ST
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Savannah T.

Retail, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Square for Retail

Square for Retail

Reviewed 3 years ago

I love Square and have had a great overall experience with them. Customer service is great and there's TONS of online help if you need helping finding something or directions.

Pros

I love how convenient it is to have this POS system for our business. We're able to set it up on the go and really able to make our customers feel comfortable giving us their credit/debit cards for processing payments. It's fast and great for our business

Cons

You need an internet connection for this POS system and it's not super cheap. However, the pros definitely out way any cons about this POS system.

JB
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Jordan B.

Fine Art, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Square for Retail

An excellent backup and remote POS

Reviewed 2 years ago

I recommend square to anyone who travels and does pop-up booths. It is a great inventory tracker and convenient POS/ Backup POS.

Pros

Square is incredibly easy to use, and has a wonderful built in inventory tracking system! It is wonderful to have while traveling and doing pop-up booths, since it can keep the inventory of what was brought on the trip, and what has sold. It also has a very clear invoicing system for post processing of data, and is very reliable even with spotty data. It also is convenient for when phone or internet goes out, and customers are in the main store, since it supplies a simple backup for payment processing. There is also no monthly fee, so having it a drawer and only using a few times once a year is no problem either!

Cons

It sometimes needs to be disconnected and reconnected. However, this is only a minor problem.

DS
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Danielle S.

Cosmetics, self-employed

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Square for Retail

Square Retail

Reviewed a year ago

This product eliminates the need all the pos machines major retail stores use.

Pros

I like the fact that it is lightweight. I can attach it to my ipad and iphone for pos. This product eliminates the need all the pos machines major retail stores use.

Cons

I do not have any issues with this software.

DH
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Desmond H.

Retail, self-employed

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Square for Retail

Vital for My Business

Reviewed 2 years ago

I would highly recommend Square for all your retail POS needs.

Pros

As a small business that travels from sale shows to sale shows, we cannot rely on a POS system that is wired in as we never know what type of venue we are in. Having the ability to charge customers via my phone has made business much easier. The incorporation of cash/check customers check out ability allows me to maintain inventory without the need to separately or manually change stock after the fact.

Cons

Not much, Square charges a small fee for each transaction but they need to make money so I totally understand. It is also a small amount.

KM
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Kaycee M.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Square for Retail

Not good for me

Reviewed 4 years ago

Its nice to have, but other companies have POS for om hand sales as well. Their prices are a bit too much for a small business such as myself.

Pros

Its easy to use and you can get a POS for on hand sales.

Cons

Their fees are insane, and they will close accounts without warning.

CS
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Carlo S.

Construction, 1-10 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Square for Retail

Everything Square’d away

Reviewed 3 years ago
Pros

I love how easy it is to use w the POS hardware they give you.

Cons

The program is a little difficult to get at first.

DF
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David F.

Retail, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Square for Retail

Too many glitches in the system.

Reviewed 7 years ago

- Streamlined use - Lower level product variation searches

Pros

- Inventory accounting - lower level search function - streamlined look - ease of use at POS - clear screens

Cons

- Problems with the system tracking inventory properly - Looses saved items entered - Doesn't tell you if you have duplicate skew - Should not have to press CHARGE on the screen prior to inserting credit card - No ability to save tickets (If this is not fixed soon we will have to drop this version of software because we can't use this at the holidays) - Need images for each item on POS - Assigns random skews to items with large amounts of variations (happens when we do a bulk download)

BH
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Bradley H.

Architecture & Planning, 10,001+ employees

Used weekly for 1-2 years

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