Square for Retail Pricing, Features, Reviews & Comparison of Alternatives

Square for Retail

POS & inventory management for retail businesses

4.72/5 (304 reviews)

Square for Retail overview

What is Square for Retail?

Square for Retail is a cloud-based point of sale (POS) system designed for retail businesses, which includes tools for inventory, customer, and employee management. The system allows users to track and manage multiple store inventories, create customer profiles, and includes an integrated time clock, enabling employees to clock in and out at the cash register.

Square for Retail’s inventory management tools allow users to track, transfer, and adjust stock over multiple store locations, with automatic alerts for low stock levels. Users can create purchase orders and send these to vendors, and generate cost of goods sold (COGS) and margin reports. For sales, product barcodes can be scanned, or product keywords can be searched.

Customer profiles are automatically created for each card transaction, allowing users to record customer details, track purchase histories, and also add notes or customer preferences to profiles to offer a more personalized service. Square for Retail automatically sorts customers into groups based on whether they are casual, loyal, or lapsed customers, and users can also create their own custom groups. Customer payment details can also be added, enabling users to charge customers with a single click. All payment types can be accepted through Square, including cash, gift cards, credit and debit cards, and NFC (near-field communication) methods such as Apple Pay, Android Pay, and contactless cards. Digital receipts can be sent to customers by email or SMS, using contact detailed stored in their profile.
squareup.com

Pricing

Starting from
$60/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Japan

Supported languages

English, Japanese, Spanish
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Square for Retail reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.6
  4.7
  4.4
Chase Martin

Great for entrepreneurs

Used daily for 2+ years
Reviewed 2019-09-17
Review Source: Capterra

It is very easy to use and convenient for my customers

Pros
The ease of use for this product is amazing. I love how you can make a sale with the virtual terminal by either swiping a card or sending an invoice.

Cons
The fees per use can be cumbersome. However all pay portals have some sort of fee to use their product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Caleb Hamilton

Square Retail works great but the customer service is terrible

Used daily for 1-2 years
Reviewed 2020-01-17
Review Source: Capterra

Overall it has been a great tool and finding a better solution has been tough. I have checked numerous POS systems and I end up just staying with square. I wish they would update there new register system like the retail app. I also wish they had better customer service. Without fail every time I have contacted square they say they will have to look further into the situation and contact me back but they never do. It has happen every time I have contacted square.

Pros
The software is great to do all transactions, returns and exchanges. I like the fact that it prints a barcode at the bottom of the receipt so when a customer comes back for a return we just scan the bottom of the receipt and the transaction pops right up.

Cons
I end up getting the new square register in hope that it would act just like the retail app for the Ipad. The fact is that square won't update the new register. It has no exchange option like the Ipad app does and you end up needing to set up both the Ipad and register. Square has known about this issue for years now. You can see the complaints on the square forum page. Square also does not have a spot for barcodes so you end up having to put your barcodes in the sku spots. The loyalty point system also has some problems. When you do a return it doesn't automatically take points back from the customer account.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Keturah Sistrunk

Simple and easy to use

Used weekly for 2+ years
Reviewed 2020-06-18
Review Source: Capterra

My experience with it has been very good. To the point that I have no need or desire to change it. I can save peoples data on file to make that easier for them. I can run necessary reports as needed. I could do more with it however we really don't have the need for it.

Pros
I use this for 2 purposes, 1) for our synagogue's gift shop and sales 2) as an option for our members to submit their tithes and offerings. I have both the simple square reader that I can use from my iphone as well as the stabilized system that holds the ipad with the card swiper and chip reader attachment. It is just so easy to use. I also like that the funds are moved to our accounts with out me having to move it or request it to be moved. I also like that the fee is taken out first then the amount is deposited rather that the full amound being deposited and a fee taken out monthly. It just simplifies it.

Cons
I really don't have any complaints about it. I have used it before in my personal business and recommended it for the synagogue. There was a time that you would have had to invest in a credit card machine that was much more expensive. I am glad that something like square came along.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Less features than free version

Used daily for free trial
Reviewed 2017-04-28
Review Source: GetApp

Pros
The new inventory management could have been a great feature. However, it eliminates the ability to enter inventory manually. It has the ability to process returns, however eliminates the ability to use other functions available in the free version.

Cons
The retail version has less features than the free version. Inventory can only be uploaded and can not be entered manually. The upload feature does include field matching, so it is a very, very laborious to convert from another system. Customer service is virtually non existent and not available on the weekends. We use have two square stands in our retail store. We love the current square system and were excited about the retail version and willing to pay the fee for both registers. We are looking for a more robust inventory system and POS and were excited about continuing with square. The new Square App does not come close to other POS systems . Very disappointing. I hope square improves this software before we select an alternative.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Janna Willoughby-Lohr

Square is super easy and I love it.

Used daily for 2+ years
Reviewed 2020-04-02
Review Source: Capterra

Overall, it's awesome, super easy to use and I love it.

Pros
I love how easy it was to start taking credit cards and to use Square as my POS. It syncs to my accounting software automatically and keeps track of all my products, invoices and charges.

Cons
There isn't an automatic section for shipping and I have to add it manually as its own category. Not sure why they haven't built this into their invoicing platform yet even though so many people have asked about this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Square for Retail pricing

Starting from
$60/month
Pricing options
Free trial
Subscription
View Pricing Plans

$60 per register, per month.
2.75% payment processing fee per transaction.

30-day free trial available.

Square for Retail features

Automatic Notifications
Credit Card Processing
Customer Database
Customer History
Discount Management
Employee Management
Gift Card System
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
POS

API (100 other apps)
Activity Dashboard (102 other apps)
Billing & Invoicing (87 other apps)
Order Management (109 other apps)
Promotions Management (84 other apps)
Reporting & Statistics (143 other apps)
Sales Reporting (95 other apps)
Third Party Integration (83 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Square for Retail

Key features of Square for Retail

  • Inventory management
  • Low stock alerts
  • Purchase orders
  • Automatic margin reporting
  • Multi-location support
  • Stock transfer
  • Stock adjustments
  • Automatic customer profile creation
  • Purchase histories
  • Standard & custom customer groups
  • Customer notes & preferences
  • Barcode scanning
  • Keyword search
  • Sales tax management
  • Digital receipts
  • Product search
  • Customer search
  • Payment processing
  • Credit card processing
  • Employee permissions
  • Integrated timecards
  • Employee clock in/out
  • Discount management
  • Retail analytics
  • Built-in employee management
View All Features

Benefits

Stock can be managed, adjusted, and transferred across multiple locations, with users automatically alerted to low stock levels and able to create purchase orders to be sent to vendors.

Customer profiles are automatically created from card transactions, allowing users to track purchase histories, record customer preferences, and add notes.

Item barcodes can be scanned, or users can search for items using keywords, and payments can be accepted in multiple forms, including cash, contactless, chip-and-pin, or magstripe cards, Android Pay, and Apple Pay.

Individual employee accounts can be created, granting access to POS features while maintaining control over settings and sensitive information.

The integrated time clock allows employees to clock in and clock out at the register, and users can track and edit employee timecards at any time.