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Square for Retail
POS & inventory management for retail businesses
Square for Retail is a cloud-based point of sale (POS) system designed for retail businesses, which includes tools for inventory, customer, and employee management. The system allows users to track and manage multiple store inventories, create customer profiles, and includes an integrated time clock, enabling employees to clock in and out at the cash register.
Typical customers
Platforms supported
Support options
Training options
Value for money
4.5
/5
477
Starting from
60
Per month
Other
Value for money contenders
Functionality
4.6
/5
477
Total features
81
12 categories
Functionality contenders
Overall Rating
4.7
/5
477
Positive reviews
95
%
357
98
12
7
3
Overall rating contenders
Janna W.
owner
Arts and Crafts, 1-10 employees
Review source
Transcript
Janna: I'm Janna, and I'm an owner of a company in the arts and crafts industry. And I give Square For Retail four out of five stars. Before I started using Square, we used PayPal's Here checkout system. I used a pen and a piece of paper to write down all my sales for a while. And we also used the QuickBooks Intuit system for a while. And Square is just better. It's better than all of that. So we switched over to using Square, mainly because it connected directly to our manufacturing accounting software that we use, and made it really seamless for us to enter our sales and to cash people out, no matter where we were, and have all our sales automatically logged in our accounting software, which is great. Square has so many benefits. I mean, the credit card swiper was so easy. It just made it instantly that we could take credit cards, which increased our total number of sales by a huge percentage. I don't know what it is off the top of my head, but a lot of sales that we take because we have credit cards. It allowed us to do invoicing, which we could send to people, and save all of our different products that we sell right in the interface to cash people out. And my employees can have the app on their phone so that if they're working a show somewhere else, they can use their phone or their iPad as the register to cash people out. And it's just so versatile and it's so easy and it's so cheap and you don't have to pay for any extra equipment. It's great. So we integrated Square into our business. It was really easy. The main thing that was labor intensive was adding our products into it and adding our items into the catalog one at a time. But once you set it up once, it's set up and you don't have to deal with it or worry about it. It's easy to add new items to it. And once we had it set up, it was just a matter of putting out the sticker on our table that said, we accept payments via Square. And so many people are familiar with it that they just trusted and it makes it a lot easier to do business. So if you're thinking about getting Square for your business, I highly recommend doing it. If you want an easy, affordable way to take credit cards, it makes it super easy. I recommend investing in the chip reader part of the swiper and not just the regular swiper. It cuts down on your liability as far as taking people's cards, so you can do the chip cards. That was definitely worth it. Keep your chip reader swiper thing charged. Don't leave it plugged into your equipment all the time because it will drain the battery on the swiper and your equipment. But I think that's my main drawback, why it would get four instead of five, is that you can't leave it plugged in all the time.
Chase M.
Owner
Marketing and Advertising, 1-10 employees
Review source
Transcript
Chase M: My name is Chase. I am the owner of a branding and marketing firm and I give Square for Retail a four out of five. Some payment processing software that I've used in the past was PayPal, Cash App actually or even Zelle directly with my bank. PayPal's fees were just a little too steep for me and Cash App and Zelle for a professional look, it just doesn't look good to say, "Send me your payment via Cash App or Zelle." So those are some of the ones that I went with in the past and those are a couple of reasons that I went away from them, was for the professionalism. Some of the reasons why I chose Square for Retail is one, the professionalism of how it looks when you send that invoice over to a client. They have confidence that they are dealing with a true business, not just someone who's operating a quote unquote side hustle. It gives that real professional appeal. The fees are rather low, there are still fees that are associated with every transaction but they are comparatively low to other processors. Also, there are a myriad of other additional benefits with Square for Retail, such as sending over a quote. And if the client likes the quote, they can go ahead and immediately pay versus having to configure an invoice every time and going back and forth over quotes. You can send those out. Also, you could create recurring payments. So if you have a client that has you on retainer or someone who pays you monthly or bimonthly or whatever, you can set that up to automatically take those funds or charge their card or their account when that time is due that you've agreed upon. There are lots of other things, Square also now offers the ability for its vendors to sell gift cards. So it's a lot of really cool things with Square that made me go that direction. Because being able to sell your clients gift cards in this climate, especially with everything going on, is great because they may not use your service today but they may use it in a couple of months when they're able to. So those are some of the reasons that I went with Square for Retail. Integrating Square for Retail into my business was very easy. It's so easy to tell a client, "Of course, you're going to receive an invoice from me." It's branded for you, so the client isn't confused because it has your logo and everything at the bottom of your invoice. Also, installing it on my website was flawless. So my clients are actually able to check out online via my Square account. So that was super easy. It is very easy to incorporate that into your business, nothing technical at all. If you are looking to get Square for Retail for your business, I highly suggest it. If you have used PayPal or QuickBooks or any other sort of invoicing system or payment system for your clients, you will find that it integrates very well. And you are under no obligation to continue using them once you start the account. You could try it for a month, you don't like it, you prefer something else, you're not going to lose any money or anything by just giving it a try. I highly recommend it. So I hope you like it, I do give it a four out of five.
Maddie E.
Health, Wellness and Fitness, self-employed
Used daily for 2+ years
Review source
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Square was a cheap way for me to reach a larger demographic of people at the markets, it adds to my business's professionalism and I would recommend it to anyone.
I love the convenience of swiping a card, I love that it pays out quickly (far quicker than over my website) and it keeps peoples information from past square interactions they've done so you can send them a receipt.
I would love to have an offline setting so it could save the cards and charge when you reconnect. I don't always have a connection at the markets I'm working. I'm working currently with the smallest square phone connection so I also look forward to updating to the version that accepts debit cards too
Daniel E.
Nonprofit Organization Management, 1-10 employees
Used weekly for 2+ years
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Overall, Square for Retail is a powerful software that allows you to take sales portably with a very small footprint. However, the hardware has catching up to do.
Square easily handles transactions for our church book stall. It provides up-to-date inventory and online reporting for tax purposes. You can easily add sales, promotions, and other tailor-made functions.
What I like least about this software is the hardware. We utilize the Square Terminal, which was attractive as a portable register in that it takes credit cards via swipe and chip, but also prints receipts. The optional scanner is even nicer to use. However, for the scanner to work, the terminal must be plugged into an outlet, which robs it of its portable nature. Additionally, adding inventory via the Terminal is cumbersome and slow. Imagine typing in inventory titles using a small smart phone that is slower than a smart phone.
Carrie B.
Health, Wellness and Fitness, 1-10 employees
Used monthly for 2+ years
Review source
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Square has served it's purpose and opened a new way for transaction processing. Luckily there are now many other options.
Simple enough to add products and check out.
After using square POS for a few years, we switched to Shopify bc we also had an online store and needed to consolidate systems. We continued to pay for Square for a year although we were no longer using the system for anything other than to access old orders. When our office manager canceled the paid account, Square no longer allowed us to access the account at all. Our office manager spent several hours and finally got access. We were not informed that all other user accounts would be closed and that the only way to access old records would be through the owner email account. I called square to ask about being locked out of my account and the customer service rep ([SENSITIVE CONTENT]?) was incredibly rude, unhelpful, and sarcastic. I'm happy that we no longer use Square solely based on the customer service. Additionally, the processing fees went up drastically for us when we began offering one CBD product (THC free) out of several hundred products in our store.
Dannyelle M.
Food & Beverages, 1-10 employees
Used weekly for 1-2 years
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Overall great, we use Square throughout our business and it covers our bases. A few flaws that can get frustrating here and there in the matter of being able to customize things to do exactly what we need it to be, but overall it's pretty good!
We specifically use Square for Restaurants POS system for our taproom system, which also ties into our mobile payments, but we do use Square for Retail as the basis for our online ordering page through Wix, as it works best for hosting that site for orders. It works great, we can track inventory and orders and such, it does what we need it to do!
Honestly, the only thing I wish was different was that we didn't have to use Retail and could just use Restaurants for our online ordering, but the retails works for it better and it functions so it's fine.
Michelle L.
Nonprofit Organization Management, 1-10 employees
Used other for less than 6 months
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We chose this software because we needed a way to take credit card payments that didn't involve opening up a web browser on a computer and hand entering in numbers. We use the readers and software to take in person payments at events. This has been such a great improvement to how we used to do it. It has sped up the registration process a lot. it has also given us an easy way to take payments for t shirts and pins at events where we could only take cash previously.
This was one of the least expensive options for taking credit card payments at events. When we signed up we even got 1 credit card reader for free. (Note that you do need reader 1 fore android phones and 1 for iphones). It was very easy to sign up and we got our card readers very quickly. The software is easy to use. I like that you can have multiple users. Also, a lot of people recognize and trust square so they have no issues providing their cards for scanning.
We haven't used the service/software for a long enough time to encounter any major bugs. Some cards (older, worn down) have a harder time scanning than others but that is a card issue, not an issue with the scanner.
Square for Retail has the following pricing plans:
Starting from: $60.00/month
Pricing model: Free, Subscription
Free Trial: Available
Q. Who are the typical users of Square for Retail?
Square for Retail has the following typical customers:
Freelancers, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Square for Retail support?
Square for Retail supports the following languages:
English, French, Japanese, Spanish
Q. Does Square for Retail support mobile devices?
Square for Retail supports the following devices:
iPad
Q. Does Square for Retail offer an API?
No, Square for Retail does not have an API available.
Q. What other apps does Square for Retail integrate with?
Square for Retail integrates with the following applications:
QuickBooks Online Advanced, Square Point of Sale, Square Payroll, QuickBooks Online, Instagram, Square Invoices, Square Appointments
Q. What level of support does Square for Retail offer?
Square for Retail offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base, Chat