Square for Retail Pricing, Features, Reviews & Alternatives

Square for Retail

POS & inventory management for retail businesses

4.71/5 (357 reviews)

Square for Retail overview

What is Square for Retail?

Square for Retail is a cloud-based point of sale (POS) system designed for retail businesses, which includes tools for inventory, customer, and employee management. The system allows users to track and manage multiple store inventories, create customer profiles, and includes an integrated time clock, enabling employees to clock in and out at the cash register.

Square for Retail’s inventory management tools allow users to track, transfer, and adjust stock over multiple store locations, with automatic alerts for low stock levels. Users can create purchase orders and send these to vendors, and generate cost of goods sold (COGS) and margin reports. For sales, product barcodes can be scanned, or product keywords can be searched.

Customer profiles are automatically created for each card transaction, allowing users to record customer details, track purchase histories, and also add notes or customer preferences to profiles to offer a more personalized service. Square for Retail automatically sorts customers into groups based on whether they are casual, loyal, or lapsed customers, and users can also create their own custom groups. Customer payment details can also be added, enabling users to charge customers with a single click. All payment types can be accepted through Square, including cash, gift cards, credit and debit cards, and NFC (near-field communication) methods such as Apple Pay, Android Pay, and contactless cards. Digital receipts can be sent to customers by email or SMS, using contact detailed stored in their profile.
squareup.com

Pricing

Starting from
$60/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

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Square for Retail user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.6
  4.7
  4.4
Patrick S.

Square for Retail has been amazing!!

Used daily for 1-2 years
Reviewed 2020-10-12
Review Source: GetApp

Square for Retail does just about everything I need to do to get paid more easily

Pros
Square for Retail is very simple to use, with very low fees to use it. There is no monthly charge, just pay a fee with each transaction. You can even sign up for a business card linked directly to your Square Account, so you don't have to complicate things with a transfer

Cons
There really isn't anything bad to say about Square for Retail. You can easily make invoices, recurring payments, even create links for donations to your company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Janet M.

Great Point of sale system

Used daily for 1-2 years
Reviewed 2020-09-13
Review Source: Capterra

Awesome and after using two other point of sale systems we have had no issues with the system going down. Very reliable.

Pros
Easy to use! Download the App and get setup. I just recently bought their Square Register and it is awesome. Customer service will help you get the right APP for your business.

Cons
Been using their credit card device for well over a year and have never had any issues. There isn’t one thing i don’t like.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Daniel E.

Excellent Software with Hardware Shortcomings

Used weekly for 2+ years
Reviewed 2021-04-29
Review Source: Capterra

Overall, Square for Retail is a powerful software that allows you to take sales portably with a very small footprint. However, the hardware has catching up to do.

Pros
Square easily handles transactions for our church book stall. It provides up-to-date inventory and online reporting for tax purposes. You can easily add sales, promotions, and other tailor-made functions.

Cons
What I like least about this software is the hardware. We utilize the Square Terminal, which was attractive as a portable register in that it takes credit cards via swipe and chip, but also prints receipts. The optional scanner is even nicer to use. However, for the scanner to work, the terminal must be plugged into an outlet, which robs it of its portable nature. Additionally, adding inventory via the Terminal is cumbersome and slow. Imagine typing in inventory titles using a small smart phone that is slower than a smart phone.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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Melanie A.

They Allow Fraud and Theft

Used daily for 2+ years
Reviewed 2021-05-18
Review Source: Capterra

Horrible experience. Square permits fraudulent chargebacks against your company. A client purchased multiple packages totally thousands of dollars from my company, received the services, and then disputed the charges as 'unrecognized'. I provided the following to square: Her signed contracts, with an anti-chargeback clause Photos of us performing the services at the event, with her in the photos A chain of her emails, including an email after her event thanking us for job well done Despite this proof and legally binding contract, Square sided with her and removed the funds from my account. I had to sit with my bank to file a dispute with Square, put a hold on all charges by Square, and start using an entirely different payment processor just to avoid Square stealing my money. Absolute fraud.

Pros
People understand how to use it, so it's widely accepted as a valid method of payment and no one is nervous about using it (they should be!)

Cons
Square permits fraudulent chargebacks against your company. A client purchased multiple packages totally thousands of dollars from my company, received the services, and then disputed the charges as 'unrecognized'. I provided the following to square: Her signed contracts, with an anti-chargeback clause Photos of us performing the services at the event, with her in the photos A chain of her emails, including an email after her event thanking us for job well done Despite this proof and legally binding contract, Square sided with her and removed the funds from my account. I had to sit with my bank to file a dispute with Square, put a hold on all charges by Square, and start using an entirely different payment processor just to avoid Square stealing my money. Absolute fraud.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Nicola C.

Easy solution for taking payment

Used weekly for 2+ years
Reviewed 2021-03-25
Review Source: Capterra

Square has made it so easy to run the retail side of my business along with saving me a ton of money on fees my old bank charged for credit card processing.

Pros
In the past I've used traditional forms of credit card accepting machines and software provided by my bank. Very expensive and cumbersome. Square has made accepting credit cards cost effective and very easy. The retail setup has made keeping inventory easy along with sorting out sales taxes. The advantage of using AP on phone when not in store is extremely helpful and again very easy to use.

Cons
No real cons, If I were to get picky I'd say initial set up takes a bit of time but nothing really worth complaining about.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Square for Retail pricing

Starting from
$60/month
Pricing options
Free trial
Subscription
View Pricing Plans

$60 per register, per month.
2.75% payment processing fee per transaction.

30-day free trial available.

Square for Retail features

Alerts/Notifications
Billing & Invoicing
Customer Database
Discount Management
Employee Management
Gift Card Management
Inventory Management
Inventory Tracking
Loyalty Program
Mobile Access
Multi-Location
Order Management
Point of Sale (POS)
Reporting/Analytics
Sales Reports

API (148 other apps)
Activity Dashboard (194 other apps)
Data Import/Export (138 other apps)
Reporting & Statistics (246 other apps)
Third Party Integrations (171 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Square for Retail

Benefits

Stock can be managed, adjusted, and transferred across multiple locations, with users automatically alerted to low stock levels and able to create purchase orders to be sent to vendors.

Customer profiles are automatically created from card transactions, allowing users to track purchase histories, record customer preferences, and add notes.

Item barcodes can be scanned, or users can search for items using keywords, and payments can be accepted in multiple forms, including cash, contactless, chip-and-pin, or magstripe cards, Android Pay, and Apple Pay.

Individual employee accounts can be created, granting access to POS features while maintaining control over settings and sensitive information.

The integrated time clock allows employees to clock in and clock out at the register, and users can track and edit employee timecards at any time.