TouchBistro vs Toast POS

Restroworks

SpotOn

Restroworks powers 25,000+ restaurants worldwide with a cloud-based platform combining POS, inventory, kitchen automation, kiosks, and analytics, helping restaurant brands streamline operations, gain real-time insights, and scale efficiently.

Toast POS

Toast POS solution is a cloud-based restaurant management platform for restaurant owners to reduce staff & operational costs and improve customer experience

SpotOn Restaurant is a cloud-based point of sale (POS) solution designed to help small to medium businesses in the hospitality industry streamline online payments, tableside orders, and fraud protection. The labor management module lets users handle employee hours, gratuities, shifts, and more.

Manager

Customer service is slow and they don't have a system service statues website so when you call with an issue, you'll have to wait a long timeto talk to someone.

General Manager

Constant POS crashes (almost every order), poor customer, expensive integrations and little to no customer or technical support.

TouchBistro’s All-in-One Restaurant Management system offers all the technology you need to run your restaurant on one easy-to-use platform. Designed for and by restaurant service staff, TouchBistro meets the specific needs of the industry with 24/7 expert support.

Access Controls/Permissions

Accounting Integration

Activity Dashboard

Alerts/Notifications

Billing & Invoicing

Built-in Accounting

Cash Management

Clock In/Out

Contact Management

Customer Accounts

Customizable Reports

Data Import/Export

Delivery Management

Discount Management

Electronic Payments

Employee Management

Food Delivery Dispatching

For Bars/Clubs

For iPad Devices

For Restaurants

Gift Card Management

Inventory Control

Inventory Management

Inventory Tracking

Item Management

Kitchen/Menu Management

Loyalty Program

Mobile Access

Offline Access

Online Ordering

Online Payments

Order Entry

Order Management

Payment Processing

Point of Sale (POS)

Pricing Management

Promotions Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Receipt Management

Reporting/Analytics

Reporting & Statistics

Reservations Management

Restaurant POS

Retail Inventory Management

Returns Management

Sales Order Management

Sales Reports

Sales Tax Management

Separate Checks

Split Checks

SSL Security

Staff Management

Status Tracking

Stock Management

Table Management

Third-Party Integrations

Time Clock

Tips Management

Wait List Management

Reviewers indicate TouchBistro offers reasonable pricing for small businesses and appreciate unlimited hardware and licenses. However, some users say ongoing fees, extra costs for add-ons, and high integration expenses reduce overall value for money.

Value for money

By industry, TouchBistro reviewers are most commonly professionals in restaurants (58%). The most frequent use case for TouchBistro cited by reviewers is restaurant POS (68% of reviewers).

TouchBistro

Windows

Linux

iPad

Web-based

Square Point of Sale

Clover

Aloha Cloud

Lightspeed Restaurant

CAKE POS

TouchBistro POS

Difficult cancellation and refunds

Owner

continued charges after cancellation), overall poor communication and a lack of accountability.

Managing Director

We are having to hire a lawyer just to get our refund (even though the contract specifies we could get refunded.)

95% of reviewers feel negative about TouchBistro’s cancellation and refund process. Reviewers report significant challenges when trying to cancel services or obtain refunds, often facing unexpected fees, continued billing after cancellation, and unresponsive communication. Users say they are frequently transferred between representatives without resolution and must wait extended periods for callbacks or responses. Some reviewers mention needing legal assistance to resolve disputes or recover funds. They feel the process is unnecessarily complicated and stressful, with promises of refunds often unfulfilled.

Consistently negative user experiences

Have been using it for less than 3 weeks and it has been a complete nightmare.

96% of reviewers feel negative about their overall experience with TouchBistro. Reviewers indicate they encounter persistent dissatisfaction, describing their interactions as frustrating, disappointing, and sometimes overwhelming. Users say the system creates ongoing challenges, with some feeling that every aspect of their experience is problematic. They report that their expectations are not met, and many express regret over choosing the product. Some reviewers feel the product’s shortcomings impact their business operations and would not recommend it to others based on their negative experiences.

Slow and ineffective tech support

They have admitted to me that all the glitches we experience on a DAILY basis are software related and the senior tech support team has been incapable at fixing our issues.

85% of reviewers feel negative about TouchBistro’s technical support. Reviewers indicate that reaching knowledgeable support staff is difficult, with long wait times and frequent transfers. Users say technical issues are often unresolved, and support teams lack the expertise to address recurring problems. Some reviewers report frustration with the lack of on-site assistance and the reliance on remote troubleshooting. They feel that unresolved glitches and hardware issues disrupt their business, and ongoing support challenges lead to wasted time and lost confidence in the product.

Significant financial impact

This cost us thousands of dollars in new equipment, lost sales/transaction, and man hours.  

82% of reviewers feel negative about the financial consequences of using TouchBistro. Reviewers report losing money due to system crashes, downtime, and costly hardware investments. Users say ongoing technical issues and contract obligations result in unexpected expenses and lost sales. Some reviewers mention being locked into expensive agreements for services that do not meet their needs, while others highlight the difficulty of recovering funds for unused or returned equipment. They feel these financial setbacks place a strain on their businesses and regret their investment.

Unresponsive communication channels

80% of reviewers feel negative about TouchBistro’s phone and email support. Reviewers indicate that reaching support is challenging, often requiring multiple calls, long hold times, and leaving messages without timely responses. Users say email inquiries frequently go unanswered or are addressed after significant delays. Some reviewers report feeling ignored or dismissed by support staff, especially during urgent situations. They find the lack of immediate assistance frustrating, particularly when technical issues disrupt business operations and prompt help is needed.

Visually appealing navigation

79% of reviewers feel positive about TouchBistro’s user interface. Reviewers appreciate the visually pleasing and customizable design, which they say makes daily navigation straightforward. Users think the interface is intuitive, allowing staff to locate menu items and complete transactions quickly. Some reviewers highlight the flexibility to personalize layouts for different needs, which benefits both visual learners and experienced staff. They find that the system’s clear visual cues and simple navigation contribute to faster service and a more engaging experience for employees and customers.

Quick staff onboarding

85% of reviewers feel positive about TouchBistro’s training and learning curve. Reviewers say new staff members can learn the system rapidly, often within minutes or hours, regardless of their technical background. They appreciate that minimal training is required, which is especially valuable for businesses with high staff turnover or seasonal employees. Users report that the intuitive interface makes it easy to teach and transition employees, improving overall efficiency. Some reviewers find that the familiar iOS environment further simplifies the onboarding process for their teams.

Intuitive and simple operation

93% of reviewers feel positive about TouchBistro’s ease of use. Reviewers indicate the system is highly intuitive, allowing staff to quickly adapt with minimal training. They say the interface is straightforward, visually appealing, and accessible for users with varying technical skills. Some reviewers appreciate the quick setup process and the ability to customize layouts for individual preferences. Users think the software’s design resembles familiar Apple products, which helps staff feel comfortable. They find that everyday tasks are streamlined, making operations smoother and more efficient for their businesses.

Confusing and time-consuming to program, unstable system (menu items, modifiers, and printer settings randomly disappear or change), frequent glitches and crashes that disrupt service, ;ong wait times for customer support, questionable billing practices (incl.

owner

You have to turn it on before your connection signal goes out meaning you have to deal with manually batching out cc payments. If your internet goes out and you don't have offline mode on you are SCREWED and can't even send an order to kitchen.

bookkeeper

I wish I could make changes to the TB numbers after the day is closed, so it refects online what I had to do offline to balance.

Operations Manager

The customer service is non existent and they have new weasel words every time you call them in order to delay your resolution.

As a result, our business suffered a loss of sales exceeding $$$$$ over a 7-month period. Despite our agreement, this company did not deliver the marketing services as promised.

Occasionally, system updates can also cause brief slowdowns during busy hours.

This lack of communication only added to our frustration and further delayed resolution of the issues we faced.

It is now clear why they are unwilling to take it back—because the devices are old models that are no longer supported.

I feel like they give you too much information even though a lot of information is good a lot of it is also nonsense

I did enjoy using the software, but dealing with tech support and closing my account has been absurd

It is easy to use, helps manage orders efficiently, and works well for daily restaurant operations.

Server

It froze and had to restart the point of sale all the time.

Also, with each successive update, we lost some degree of functionality.

THEN after they do an investigation, they’ll decide whether I get refunded or not…

Used a Moby8500 that would disconnect every single day leaving us with a terminal down.

weeks now I have been trying to cancel our subscription with TouchBistro.

Based on my experience and the consistent feedback from other business owners, I would strongly advise choosing a different POS.

You cannot refund exact amounts from in-house, even when it is a TouchBistro error due to the POS and V400m allowing for a bill to be paid in full twice after an error code has been issued, but no credit card authorization is noted on the POS.

It also meant that for 4 days every employee had their worst days ever in the building, hand writing orders, hand delivering order to the kitchen, hand writing CC orders, tax, reciepts, etc (many payments didn't end up going through either)

Restaurant Consultant

Frequent Outages & Forced Updates: Even on Friday nights and busy holidays such as Cinco de MayoCustomer Service & Support: Rarely helpful and requires customers to provide lengthy email summaries of past service calls (that they SHOULD have a record of in their CRM)Weird "hallucinations" appearing on customer facing online ordering platform: Root Beer appearing as a bread option/'As Weapon' & 'Ass Bacon' appearing as modifiersThere's not enough room in this field's character limit to continue

The functionality of the POS with our iPad minis for order taking is great, and saves our staff time that was traditionally reserved for having to go directly to a work station.

They are constantly updating and changing how reports are accessed rendering some reports completely inaccessible one day to another. When I decided the close the restaurant due to losses and the interest rates they harassed me for payment, would not negotiate a reasonable cancellation fee.

Support

We are opening a restaurant and wanted a Valentines POS, they wanted $300 a month for hardware and licenses.

You can not lock so they can not delete bills after a bill reopened and then deleted a lot of cash is taken this way and no record once a bill is deleted

They also charged us for loyalty services and never set it up.

No response or resolution to most problems.

Made my restaurant not have a POS for 4 days while i waited to find 8 new IPADS, a new Mac Mini, and 8 new IPAD stands.  

They always have the right answers for me and I like how easy their system is to work.

Poor customer service from the beginning.

We signed thinking we could cancel if we didn't get to open.

Any staff can see information as you need admin code and the staff need it for when there is no manager on shift.

The customer service representatives try to be helpful with the insurmountable issues we have had, but they need to consult with their "payments team" or "hardware team", both whom are unavailable on Friday evenings through Sunday.

President

The mobile units do not communicate with the main POS, so we have to had write orders and then type them in.  

Unfortunately it said >menu item deleted> Showed up correctly on pos, printed correctly, but on KDS, received deleted item message.

When an update about 2 years ago made every IPAD in the building unusable, and there was no way to undo the update.  

Good working restaurant system and in the beginning was a well run customer focused company

Everything worked fine with exception of online ordering. When I placed test order, it showed up in a flash.

They are now trying to charge me $125 a month for a non processing fee while I wait on them to set up the processing….

Sales team works fast to get you signed up

Venue and Events Manager

Very easy product to use and beneficial that it can be easily integrated with other products!

I would not recommend this company if they gave you the equipment for free.

They are in breach of service agreement and will switch to Toast for all 3 businesses totally 5m + in cc sales.   

Menu items, groups, modifiers and printers disappear and change.  

Customer Support

Cancellation and Refunds

Technical Support

Printing Issues

Sales Tracking

Updates

Restaurant Operations

Bugs and Issues

Small Business

Mid-size Business

Large Enterprises

Freelancers

Lavu

Lavu is an iPad-based restaurant POS system designed for various food service establishments including full-service restaurants, cafes, and food trucks. The platform offers integrated features such as dual pricing options, online ordering, kitchen display systems, and automated payroll processing. Restaurant operators can manage their business remotely with detailed reporting tools while benefiting from customizable menu modules that allow for quick adjustments to inventory and pricing.

Cook

This has caused quite a few times of commotion due to our high volume occupancy levels which left our kitchen backed up for at least 30 minutes to an hour depending on how fast customer service could resolve the issue.

General manager

We lost over £20,000 in the first month of using the system, due to complete negligence by toast staff in supporting us with basic issues, and set up of the toast system.

Director of Training

A one of the longest running TOAST users, almost 10 years, I love it because it's functional, easy to use and customize, if you know the program. If you don't have a TOAST expert on your internal team, it can be challenging as customer service is poor and they don't have operational experience that relates when you are trying to resolve an issue.

TouchBistro vs Toast POS Comparison (2026)

TouchBistro

Toast POS

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives