TouchBistro vs Toast POS Comparison

Very easy to train new staff, affordable pos option, saves a lot of space from traditional pos.

Software is slightly restrictive, System can be a little slow when it is very busy.

The unrealized dream of a competent POS system.

- Frequent Error Codes - Orders "lost"- not printed to kitchen, not visible on KDS - Frequent proprietary router crash - Mandatory onsite "server" (Mac mini) - Slow customer service team - Touchbistro's inability to deliver on the dream they created - The amount of labor, money, loss of customers my business suffered because of this defective POS system

The program was very easy to set up and get established in our restaurant. Employees found it very easy to learn. We used the program with iPad at the table and created a great guest experience. Great for real time reporting and inventory control.

Like all POS and inventory systems, there is a bit of data entry and the beginning of setting up the program.

Thank you for taking the time to leave a review, Cory! We are happy to hear you're enjoying the product. - ST at TouchBistro

Their advertisement that says no1 pos in the market.

Software itself. It has lot of issues and if you try to call customer service they don’t really care to resolve the issue. You will receive 10 calls a day until you choose this as your pos after if you have issue you have to call them 1000 times to resolve.

Hi Sudev, Thanks for taking the time to write a review. I'm so sorry about the issues you experienced with the software and customer care. I want you to know that I will be passing your comments on to product and customer care team. We want to make sure your voice is heard as we continue to improve. Thank you!

The TouchBistro POS system is a very easy to use. I don't find myself to be the best at POS systems, but the setup process was basically idiot-proof. Getting everything to work took way less time than I anticipated. Also, I have yet to see this POS system crash, even during busy hours.

Sometimes there can be a little lag when putting in certain orders. It seems like the POS system is sometimes just trying to play catch up with itself. We have noticed that moving from page to page oftentimes will slow it down. We have learned to not click as quickly now though.

We had a great, helpful sales contact. Unfortunately, once we were turned over to their overall automated system for deployment of the software, we couldn't continue to work with them. At one point, they canceled our account without authorization.

We signed an agreement that would allow us a refund of more than $2,000 if we didn't want to continue using Touch Bistro. I've been trying to contact them for months for a refund, and have been ignored by their sales contact and their customer service line. We are having to hire a lawyer just to get our refund (even though the contract specifies we could get refunded.)

Hey Jessie, I apologize for the issues you've been facing with us and I do want to escalate this to our Customer CARE management team to look into your billing. Please send me an email to chartshorn@touchbistro.com with the name your account is under so we can investigate. Thank you! - Carly at TouchBistro

Nothing, everything about the product didn't work the way we were told and we had lines out the door.

Everything. The hardware and software didn't function like we were told it would and we had to switch to Toast in less than 2 weeks and TouchBistro wouldn't take the equipment back.

The features available are great and the POS is easy to use

There are glitches that arise once in awhile

Hi Vanessa, thank you for you review! We appreciate your feedback on glitches and have notified our team. Thank you - ST at TouchBistro

Cloud reporting and great customer service! I like the ability to keep all reporting in the POS including staff time sheets and other information. I think the reports are great and easy to use, even online as an app on my cell phone to easily manage the day's activities. Setup is easy and upgrades are seamless. We installed a second POS system for overflow it is a great benefit.

I would like to access the full POS system remotely, not just the cloud.

Hey, Mim! Thanks so much for your review. Very happy to hear you're finding TouchBistro to be easy to use and a dependable tool for your restaurant. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Very easy to use POS. Actually the easiest that I've seen in many years

So far nothing. In my case the software is working perfectly. No crashing, no freezing and it works really fast

I like the overall system, but what really stood out for me was the customer service and how helpful they were throughout the entire process.

I have not noticed any downside. Everything was smooth. If I could pick one very small thing, it would be great to have a support team locally to be able to come into site but with the customer service team being reachable and the process being simple, I don’t think it’s an issue.

Hi Heena, Thanks for writing such a kind review on our CS team! I'll make sure to share with the team! Thanks again! Mell

Easy interface, and very user friendly. Able to switch prices and add new items no problem.

I really disliked the way customer service is set up. When you have an issue it's very hard to get through to them

Using iPad to take orders is the only good thing, very fast compared to other POS providers.

Where do I begin. Customer service was the best until 2019. Now it is similar to Toasts. It is day 7 of us not being able to print tickets in the kitchen, every time/ every day I call them they have this answer ready. "Our Product Development team is working on your case, we will get back to you as soon as we hear back from them"

Hello Bipul, First off, thanks for sharing your feedback. I'm really sorry that TouchBistro's customer service didn't meet your expectations. Clearly, we fell short, and I apologize. The last thing we want to do is let our customers down, and moving forward, we're going to do everything in our power to hold ourselves to that standard. Please send an email to stumbach@touchbistro.com with your contact information and account name your venue is under so we can look into this for you.

I compared 10+ tablet POS systems before purchasing TouchBistro. It is very user friendly, affordable and easy to customize.

My least favorite thing is the way it handles credit card voids. Instead of being able to void a charge, you have to create a new negative ticket and run the card again. It is clunky and not at all intuitive.

Nothing is great about this pos system, since we loose a lot of money because of their bad service

Authorized Touch bistro Dealer from SWFl was a total fraud and he took $1800 from and did no service at all we wasted more than 2 weeks for them to installl the softare

price, ease of use and support system in place

lacks some of the functionality of the big POS systems but frankly independent businesses do not need all that horsepower

Support is excellent and continuous and frequent improvements and incorporation of user feedback

At current time not much, system was limited in infancy but has come a long way and is a very powerful POS,

Finally the perfect POS software without the feeling of been held hostage by the pureveyor. So easy to use and very logical.

No cons were added to this review

Hi Claude, So happy to hear you find TouchBistro the perfect POS!! Thanks for taking the time out to leave a review! Mell

iOS based so it's easy to learn and use. Cloud based so I'm able to see sales live without any delay. iPhone app is simple to navigate.

Even though it was iOS based, there wasn't an iPhone app that would allow you to ring in orders and I couldn't find a heavy duty holder that would also have enough room for the dymo card reader. The last few iOS updates really messed with the software - using sign on screen would close out the app, wifi kept disconnecting, etc.

The system seems much more user friendly than your typical cumbersome POS systems like Aloha or Micros if you can get it setup.

Customer service is absolutely the worst. They require a 3 week lead time for all training and install appointments, I am building a restaurant from ground up and it is very difficult to know 3 weeks out where construction will be. The only department that responds promptly is sales, no other department puts any priority on follow ups. I asked to speak to someone in executive management and was told they are unavailable. So I reached out to the CEO Alex Barrotti through LinkedIn (seems this is the only way to contact anyone in executive management) and I received some condescending reply about how customer service works comparing install and training appointments to taking reservations for my restaurant. Clearly the poor customer service culture comes from the top.

extremely straight forward and easy to use, visually pleasing ,intuitive, can have someone who's never used a POS to use it in minutes

inventory system for alcohol, also be great for integration with other payment solutions such as Global Payments

Hey, Michael! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and train new staff on, and of course affordable for your needs. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

The ease of switching over from our old system to the TB system

Nothing . Everything works exactly they way we wanted .

Hey Brian, thank you for leaving us a review! We appreciate the kind words!

Easy to set up on your own or with Assistance.Easy to navigate and train on.

Would like to have a better design layout to set up.

Hi Diana, thank you for the review!

It’s so easy to set up and use! As long as you are familiar with apple products you won’t have any problem understanding the POS

I didn’t like that I can’t make changes while the restaurant is opens because it will Slow down the system.

Huge fan of this POS because of the iPad accessibility. It's terrific to use, and they also have a great free trial. That really helped.

No complaints here. In no time at all, everyone had familiarized themselves with the system, and we are very pleased with it.