TouchBistro Pricing, Features, Reviews & Alternatives

TouchBistro

iPad based Point of Sale solution for restaurants

4.2/5 (317 reviews)

TouchBistro overview

What is TouchBistro?

TouchBistro has been named the Best POS System for Restaurant for three years running, by Business News Daily. Our prize winning factor is that TouchBistro’s iPad POS system is designed for and by restaurant service staff to meet the specific needs of the industry with 24/7 expert support from former restaurant servers, managers, and owners.

Whether you’re full-service or quick-service, TouchBistro helps to increase sales, improve service, and make better business decisions. Manage tableside orders, floor plans & tables, mobile payment processing, staff & scheduling, iPad menu management, inventory management and loyalty right from the iPad. Plus, access reporting & analytics in the cloud from anywhere, at anytime.
www.touchbistro.com

Pricing

Starting from
$69/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

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TouchBistro screenshot: TouchBisto alows users to generate customized end of the day reportingCrosstown Pub & Grill   Minutes MatterTouchBistro screenshot: TouchBisto alows users to generate email based or physical copy of the billsTouchBistro screenshot: TouchBisto alows users to monitor venues in real-timeTouchBistro screenshot: TouchBisto alows users to split bills at a single touchTouchBistro screenshot: TouchBisto enables users to create custom floor layoutsTouchBistro screenshot: TouchBisto offer inventory tracking and sounds alerts for replenishmentsTouchBistro screenshotTouchBistro screenshotTouchBistro Point of Sale - Full Service Restaurants

TouchBistro user reviews

Value for money
Features
Ease of use
Customer support
  3.9
  4.0
  4.3
  3.8
paul m.

For iPad soulution for busy restaurants, this is your answer!

Used daily for 6-12 months
Reviewed 2016-10-08
Review Source: GetApp

I have a higher volume seafood restaurant in Key West Fl called The Stoned Crab. We wanted a system where wait staff could service multiple tables while taking orders with out having to go to a main terminal. After trying another system and seeing others that relied upon cloud support and internet we were left with a crashed system and back to basics. A good resturantuer recommended Touch Bistro, I can tell you things are now amazing, the systems works incredible off its own network(yes you loose internet and never skip a beat) it's fast, reliable and the customer support and tech can't be beat. I really lost faith in entering the market with iPads after a big faluire, but Touch Bistro made me a believer and goes out of there way to find new ways to give us data and programs that we want. To sum it up, if you want to increase service, business, effiency and have happy staff.....You just found the right system, take it from me who found then latter than sooner, you won't regret. Paul Menta

Pros
Customer support, fast system, no internet needed to run, menu photos and special items to show to customers at table, data to watch your bottom line and a ton more.

Cons
No chip card swipe yet, I would say more program features, but when I asked for more they made more. I am having trouble with this part as the programming can be a bit tech, but they help you and then your good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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BRENT M.

Slick, powerful & user-friendly in a small package

Used daily for 2+ years
Reviewed 2019-11-19
Review Source: Capterra

This is our day-to-day workhorse software to run our retail store and bottle shop at our brewery. Could not live without it. Internet outages make everyone panic now!

Pros
The software is incredibly intuitive and has an extremely high level of functionality within its simple user interface.

Cons
The one issue we have is the inflexible partnership TouchBistro has with Apple. Thousands of dollars of hardware must be purchased to run TouchBistro, and there is almost no flexibility in what you are allowed to by to run it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jason W.

Wonderful Point of sale software for restaurants

Used weekly for 6-12 months
Reviewed 2021-04-27
Review Source: Capterra

Great software to have when runnings a restaurant business. Set up is easy to use and the price is great compared to that of its other competitors.

Pros
What I love about touch bistro is that it has a feature where your customers can upgrade their own meals from their own table through a smart self-ordering kiosk system. What I also love about this software is the fact that you don’t need no internet at all to have it being use. Gives staff members a smooth transition through their day to day work hours.

Cons
When making certain orders it tends to lag a bit. The features that comes with it are not all customizable.

Response from TouchBistro


Jason, thank you so much for taking the time to leave us a wonderful review! It's so great to hear that you're finding value with TouchBistro in your venue, and making the best use of our kiosk.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Michelle R.

A Big Steaming Pile o'POS!!

Used daily for 6-12 months
Reviewed 2021-03-24
Review Source: Capterra

Their tech support is a joke, it takes all day to get a hold of someone, unless of course they have just rolled out an update that is writhe with errors, then it may take as much as two days to get through to their support. It's really fun when a pos- pos update makes your visa service go out for an entire day. This company is in way to far over their heads. The system is not reliable and neither is their tech support. I just called and 24/7 tech support means someone who knows NOTHING answers the phone and tells you to call back the next day or go on your tablet and submit X to data support team tomorrow. You must have gotten paid for this review. You obviously have not experienced the product first hand!!! The worst part is my complaints and problems got escalated to [SENSITIVE CONTENT HIDDEN] told me he would work to get me out of this system and out of my 2 year visa contract with Chase. I started talking to him in January and he has now ghosted me. No contact, no follow through. It's going to the lawyers now.

Pros
I thought this would have a better interface than what I had been using. And while it is a little sexier and the touchscreen is handy, but those small benefits our out weighed by the other problems with their lack of competent support and other functionality.

Cons
The biggest problem is that they oversold and under delivered. They told me that all my current printers would work with their requirements. Opps get ready to go live, go live and then find out you have to purchase a $350 printer bc your visa printer isn't "actually compatible" after all. Print all of your visa slips to a boh printer and run to the kitchen to retrieve them for a week while the new printer arrives- so much fun!!! They didn't explain that each device must have it's own Moby Visa device, no problem, that's only about $200+ to get another one of those. Sales person sold me on how they set up your menu, oh not that costs $800, even the promotional video they sent says the same thing. It is not reliable, there are constant glitches in the system. They roll out updates with out thoroughly testing them. I'm not paying them $120 per month to be QA for their shitty updates. The interface with the Mobi CC machine from Chase it completely intermittent. For at least half the transactions of the day, you have to send the info to the machine twice bc it automatically craps out an error on you. During one painful update, the system stopped communicating our visa terminals altogether. Really fun to ask customer if I can write down their info and run it later, that didn't make us look ghetto or anything.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Ashley H.

Fair value for the price

Used daily for less than 6 months
Reviewed 2021-01-26
Review Source: Capterra

It has been fair. Sometimes their customer service department is hard to get a hold of. We have found that calling in the morning hours (MST) have proven to be best odds so far.

Pros
The ease of my staff being able to use it on a daily basis to change or revise orders is much simplier than what we had prior.

Cons
The set-up was a little bit of a struggle with nested modifiers. And, we are getting ready to utilize the online ordering feature and found out that nested modifiers do not pull into the online ordering platform, which is difficult and we are going to have to find a work around.

Response from TouchBistro


Hi Ashley, thank you very much for your feedback! It's wonderful to hear that you and your staff have found TouchBistro to be easy to use. I will pass your note regarding your Online Ordering trouble on to our product team. - The TouchBistro Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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TouchBistro pricing

Starting from
$69/month
Pricing options
Free trial
Subscription
View Pricing Plans

• Solo (1 User License) - $69 per month
• Dual (2 User Licenses) - $129 per month
• Team (Upto 5 User Licenses) - $249 per month
• Unlimited (Unlimited User Licenses) - $399 per month

TouchBistro features

API
Activity Dashboard
Alerts/Notifications
Billing & Invoicing
Data Import/Export
Discount Management
Employee Management
Gift Card Management
Inventory Management
Inventory Tracking
Loyalty Program
Mobile Access
Order Management
Point of Sale (POS)
Reporting & Statistics
Reporting/Analytics
Sales Reports
Third Party Integrations

Customer Database (155 other apps)
Multi-Location (217 other apps)

Videos and tutorials

Additional information for TouchBistro

Key features of TouchBistro

  • Alerts to notify when inventory is running low
  • Create a robust database of customer profiles
  • Develop custom floor layouts
  • Create customized takeout types
  • Payments accepted through cards & e-wallets
  • Track active & seasonal staff and who clocked in
  • Track & replenish inventory
  • Split bills
  • Online order entry through TouchBistro POS
  • POS Solution
  • Integration with QuickBooks
  • Monitor venues in real-time
  • Reporting module
  • Integration with 7Shifts, PayPal & Xero
  • Use dashboards to track the venue performance
  • Manage discount coupons
  • Data import / export to excel & CSV formats
  • Supports menu prices pre-tax & with the tax
  • Customers can top up, pay, collect and redeem points.
  • API’s available
View All Features

Benefits

● TouchBistro’s Tableside Ordering is designed to help staff fulfill orders faster and more accurately while upselling high-margin menu items or modifiers. Features like one-touch bill splitting, personalizable menu display modes, and one-swipe seat joining let your servers focus on the customer.

● TouchBistro’s table and floor plan management features allow you to accurately layout your business’s floor plan in your point of sale. Take orders, transfer customers, and manage your floor with a visual interface that allows you to improve service.

● Take credit, debit, and cash payments wherever you are. TouchBistro simplifies payment with multiple credit card payment processor and EMV-compliant device options, as well as robust support for non-integrated payments and traditional cash drawers.

● TouchBistro has been designed for and by restaurant service staff, with features and customization options to tailor your menus specifically to the way you run your restaurant, so you can improve service times and increase sales.

● TouchBistro has a ton of features designed to make it easier for you to keep your staff moving, keep them honest, and reduce the overhead necessary to schedule, track, measure, and enable their success.

● TouchBistro allows you to take care of your top customers with tools for managing customer accounts, remembering and rewarding your key clientele, running accounts, and personalizing service.

● TouchBistro’s Inventory Management features help you keep track of what you have in inventory at your restaurant. TouchBistro’s approach ensures you can quickly and easily know what’s going on with your products without formulas and spreadsheets.

● TouchBistro’s comprehensive reporting allows you to make better business decisions with dozens of different and critical reports available right on the iPad or on any device, anytime, anywhere through the cloud portal.

● TouchBistro’s support has won multiple customer service awards with a team built up of former and current restaurant servers, owners, and managers. TouchBistro combines industry knowledge with support tools to offer support 24/7, 365 days a year.