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TouchBistro

4.0
(388)

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All-in-One POS & Restaurant Management System

(6)

TouchBistro Pricing, Features, Reviews and Alternatives

TouchBistro FAQs

Q. What type of pricing plans does TouchBistro offer?

TouchBistro has the following pricing plans:
Starting from: $69.00/month
Pricing model: Subscription

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Q. Who are the typical users of TouchBistro?

TouchBistro has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

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Q. What languages does TouchBistro support?

TouchBistro supports the following languages:
English

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Q. Does TouchBistro support mobile devices?

TouchBistro supports the following devices:
iPad

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Q. Does TouchBistro offer an API?

Yes, TouchBistro has an API available for use.

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Q. What other apps does TouchBistro integrate with?

TouchBistro integrates with the following applications:
7shifts, Deliverect, PayPal, Worldpay, Sage Intacct, QuickBooks Online Advanced, Craftable, Square Point of Sale, Square for Retail, Optimum Control, Marketman, Push Operations, MarginEdge, Xero

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Q. What level of support does TouchBistro offer?

TouchBistro offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Email/Help Desk, Phone Support

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TouchBistro product overview

Price starts from

69

Per month

Flat Rate

What is TouchBistro?

TouchBistro POS is a fast, reliable, and easy-to-use restaurant management platform. Every feature has been built to specifically address the needs of restaurateurs looking to understand and control their costs, while finding opportunities to streamline and simplify operations. TouchBistro POS is loaded with valuable restaurant-centric technology to help increase sales, deliver a great guest experience, and save restaurants time and money.

Key benefits of using TouchBistro

? TouchBistro’s Tableside Ordering is designed to help staff fulfill orders faster and more accurately while upselling high-margin menu items or modifiers. Features like one-touch bill splitting, personalizable menu display modes, and one-swipe seat joining let your servers focus on the customer.

? TouchBistro’s table and floor plan management features allow you to accurately layout your business’s floor plan in your point of sale. Take orders, transfer customers, and manage your floor with a visual interface that allows you to improve service.

? Take credit, debit, and cash payments wherever you are. TouchBistro simplifies payment with multiple credit card payment processor and EMV-compliant device options, as well as robust support for non-integrated payments and traditional cash drawers.

? TouchBistro has been designed for and by restaurant service staff, with features and customization options to tailor your menus specifically to the way you run your restaurant, so you can improve service times and increase sales.

? TouchBistro has a ton of features designed to make it easier for you to keep your staff moving, keep them honest, and reduce the overhead necessary to schedule, track, measure, and enable their success.

? TouchBistro allows you to take care of your top customers with tools for managing customer accounts, remembering and rewarding your key clientele, running accounts, and personalizing service.

? TouchBistro’s Inventory Management features help you keep track of what you have in inventory at your restaurant. TouchBistro’s approach ensures you can quickly and easily know what’s going on with your products without formulas and spreadsheets.

? TouchBistro’s comprehensive reporting allows you to make better business decisions with dozens of different and critical reports available right on the iPad or on any device, anytime, anywhere through the cloud portal.

? TouchBistro’s support has won multiple customer service awards with a team built up of former and current restaurant servers, owners, and managers. TouchBistro combines industry knowledge with support tools to offer support 24/7, 365 days a year.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Knowledge Base
Chat
FAQs/Forum
Email/Help Desk
Phone Support

Training options

Documentation
Live Online
Videos
In Person

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Why am I seeing this?

TouchBistro pricing information

Value for money

3.5

/5

388

Starting from

69

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

TouchBistro features

Functionality

3.8

/5

388

Total features

63

7 categories

Most valued features by users

Inventory Management
Reporting & Statistics
Activity Dashboard
Alerts/Notifications
Third Party Integrations
Order Management
Point of Sale (POS)
Reporting/Analytics

Functionality contenders

TouchBistro users reviews

Overall Rating

4.0

/5

388

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.44/10
Rating distribution

5

4

3

2

1

195

103

30

15

45

Pros
I like using TouchBistro because is easy to use and has a lot of helpful tools. The customer service is great and every time I have a technical issue is resolved quickly.
The POS itself is super super easy to figure out , it was getting all the equipment and setting up the wireless that I struggled with. Get help where you need it most.
The most useful tool for me is reporting. The ease of adding removing and repricing is also a favourite.
Cons
The biggest problem is that they oversold and under delivered. They told me that all my current printers would work with their requirements.
We never used hey second of their service and still they stole our money. High pressure criminals who will do ANYTHING to get your money.
I purchased an extra piece of equipment and returned it for my money back but it got lost on their end and I ended up being out several hundred dollars and no follow up after many attempts.

Overall rating contenders

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Kyle W.

Corporate Videographer

Automotive, 201-500 employees

Review source

Overall Rating

TouchBistro POS Review

Reviewed 3 years ago

Transcript

Kyle W.: Hello there. My name is Kyle. I'm a videographer in the manufacturing industry and I give TouchBistro...

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Chris B.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Well programmed with very few bugs. Easy to use.

Reviewed 6 years ago
Pros

I really like the features it offers especially now that recipe costing has been added. Splitting checks is a breeze.

Cons

Having to check every item to put a discount on the entire check. Slows things down a lot when in a hurry.

Vendor response

Hey, Chris! Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and well programmed. I'll be sure to let our development team know. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Cv
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Chris v.

Hospitality, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Solid Platform

Reviewed 3 months ago

Pretty good have had some issues with constant updates

Pros

Ease of use and the cost is pretty resonable

Cons

Support can be very frustrating and challenging

Vendor response

Hi Chris, thank you for sharing your feedback!

BS
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Bipul S.

Restaurants, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Very unpleasant experience

Reviewed 2 years ago

I first started using it at a restaurant during 2019. I was so impressed by this product that I started using it at my current restaurant too. Few problems here and there but this time it has been 7 days and they haven't been able to fix my issue.

Pros

Using iPad to take orders is the only good thing, very fast compared to other POS providers.

Cons

Where do I begin. Customer service was the best until 2019. Now it is similar to Toasts. It is day 7 of us not being able to print tickets in the kitchen, every time/ every day I call them they have this answer ready. "Our Product Development team is working on your case, we will get back to you as soon as we hear back from them"

Vendor response

Hello Bipul, First off, thanks for sharing your feedback. I'm really sorry that TouchBistro's customer service didn't meet your expectations. Clearly, we fell short, and I apologize. The last thing we want to do is let our customers down, and moving forward, we're going to do everything in our power to hold ourselves to that standard. Please send an email to stumbach@touchbistro.com with your contact information and account name your venue is under so we can look into this for you.

CH
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Cam H.

Food & Beverages, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great for restaurants and restaurant reporting.

Reviewed 3 months ago

Great. "Callback" feature for customer support is invalueable.

Pros

Ease of use for FOH, timekeeping for staff, reporting for administration

Cons

Lack of integrated payment options. Only Chase and Moneris are the only options in Canada.

Vendor response

Thank you for the kind sentiments, Cam! -Carly

DM
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Doug M.

Food & Beverages, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great value & easy to use!

Reviewed 4 months ago
Pros

I love how easy it is to change pricing of specials, add or remove items from menu.

Cons

Sometimes wifi connection is a bit of an issue. However can usually be fixed by resetting the modem.

Vendor response

Hi Doug, thank you for sharing your feedback! -Carly

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