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TouchBistro
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-One POS & Restaurant Management System
Table of Contents
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TouchBistro - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
TouchBistro overview
What is TouchBistro?
TouchBistro POS is a fast, reliable, and easy-to-use restaurant management platform. Every feature has been built to specifically address the needs of restaurateurs looking to understand and control their costs, while finding opportunities to streamline and simplify operations. TouchBistro POS is loaded with valuable restaurant-centric technology to help increase sales, deliver a great guest experience, and save restaurants time and money. Whether you’re full-service or quick-service, TouchBistro helps to increase sales, improve service, and make better business decisions. Manage tableside orders, floor plans & tables, mobile payment processing, staff & scheduling, iPad menu management, inventory management and loyalty right from the iPad. Plus, access reporting & analytics in the cloud from anywhere, at anytime.
Who uses TouchBistro?
By industry, TouchBistro reviewers are most commonly professionals in restaurants (57%). The most frequent use case for TouchBistro cited by reviewers is restaurant POS (68% of reviewers).
What do users say about TouchBistro pricing?
Some users report that TouchBistro offers good value for money and reasonable pricing, especially for small businesses. However, some reviewers feel the monthly fees, hidden costs, and additional charges for integrations can become burdensome.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Intuitiveness
Onboarding
Workflow
Responsiveness
Stability
Availability
TouchBistro’s user interface
TouchBistro pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.4
Features
3.7
Ease of use
4.0
Customer support
3.4
Reviews sentiment
What do users say about TouchBistro?
Reviewers appreciate TouchBistro’s intuitive interface, quick staff training, and ease of use for daily restaurant operations. They find the iPad-based system convenient for tableside ordering, sales tracking, and running reports, with many noting improved service speed and efficiency. Some say the reporting features are helpful, though they wish for more customization and remote access options.
Users report frequent technical glitches, system crashes, and connectivity issues that disrupt service, especially during busy hours. They express frustration with slow, inconsistent customer support and long wait times for phone or email assistance. Many feel the pricing is high given these recurring problems.
Select to learn more
Who uses TouchBistro?
Based on 412 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
TouchBistro's key features
Most critical features, based on insights from TouchBistro users:
All TouchBistro features
Features rating:
TouchBistro awards
TouchBistro alternatives
TouchBistro
Starting from
69
Per month
Toast POS
Starting from
69
Per month
Acumatica Cloud ERP
Starting from
No pricing info
Odoo
Starting from
31.10
Per month
TouchBistro pricing
Starting from
69
Per month
Flat Rate
User opinions about TouchBistro price and value
Value for money rating:
Of 30 reviews that provide robust commentary on TouchBistro's price and value, 53% mention it in a positive light.
Some users report that TouchBistro offers good value for money, especially for small businesses, with reasonable pricing and affordability. They appreciate the ease of use, wealth of features, and simple connectivity, which they find beneficial for their operations. Some reviewers indicate that the system is user-friendly and customizable, with a great free trial available. However, some users feel that the monthly fees are high and can become burdensome over time. They mention hidden fees and additional costs for integrations, which can add up. Some reviewers also express dissatisfaction with promotional pricing and the overall cost of setup and maintenance.
, and
To see what individual users think of TouchBistro's cost and value, check out the review excerpts below.
Robin L.
TouchBistro integrations (22)
Integrations rated by users
We looked at 412 user reviews to identify which products are mentioned as TouchBistro integrations and how users feel about them.
Integration rating: 4.5 (4)
Integration rating: 5.0 (1)
Integration rating: 3.0 (1)
Integration rating: 5.0 (1)
TouchBistro customer support
What do users say about TouchBistro customer support?
Customer support rating:
We analyzed 108 verified user reviews to identify positive and negative aspects of TouchBistro customer support.
A limited number of users found the customer support team knowledgeable, friendly, and helpful during setup and ongoing use.
Widespread user sentiment highlights extremely long wait times and difficulty reaching support, especially during urgent issues.
Frequently reported by users, support responses are often slow, lack follow-up, and do not consistently resolve problems.
Widely noted by reviewers, customer service is described as unprofessional, lacking knowledge, and sometimes unresponsive.
Support options
Training options
To see what individual users say about TouchBistro's customer support, check out the review snippets below.
“TouchBistro was quite buggy for us, especially in the beginning, but their customer service team is top-notch!”
Rachael M.
General Manager
“Frequent Outages & Forced Updates: Even on Friday nights and busy holidays such as Cinco de MayoCustomer Service & Support: Rarely helpful and requires customers to provide lengthy email summaries of past service calls (that they SHOULD have a record of in their CRM)Weird "hallucinations" appearing on customer facing online ordering platform: Root Beer appearing as a bread option/'As Weapon' & 'Ass Bacon' appearing as modifiersThere's not enough room in this field's character limit to continue”
Andrew C.
Restaurant Consultant
“Customer service is slow and they don't have a system service statues website so when you call with an issue, you'll have to wait a long timeto talk to someone.”
Allison D.
Manager
TouchBistro FAQs
TouchBistro has the following pricing plans:
Starting from: $69.00/month
Pricing model: Subscription
These products have better value for money
Q. What are the benefits of using TouchBistro?
? TouchBistro’s Tableside Ordering is designed to help staff fulfill orders faster and more accurately while upselling high-margin menu items or modifiers. Features like one-touch bill splitting, personalizable menu display modes, and one-swipe seat joining let your servers focus on the customer.
? TouchBistro’s table and floor plan management features allow you to accurately layout your business’s floor plan in your point of sale. Take orders, transfer customers, and manage your floor with a visual interface that allows you to improve service.
? Take credit, debit, and cash payments wherever you are. TouchBistro simplifies payment with multiple credit card payment processor and EMV-compliant device options, as well as robust support for non-integrated payments and traditional cash drawers.
? TouchBistro has been designed for and by restaurant service staff, with features and customization options to tailor your menus specifically to the way you run your restaurant, so you can improve service times and increase sales.
? TouchBistro has a ton of features designed to make it easier for you to keep your staff moving, keep them honest, and reduce the overhead necessary to schedule, track, measure, and enable their success.
? TouchBistro allows you to take care of your top customers with tools for managing customer accounts, remembering and rewarding your key clientele, running accounts, and personalizing service.
? TouchBistro’s Inventory Management features help you keep track of what you have in inventory at your restaurant. TouchBistro’s approach ensures you can quickly and easily know what’s going on with your products without formulas and spreadsheets.
? TouchBistro’s comprehensive reporting allows you to make better business decisions with dozens of different and critical reports available right on the iPad or on any device, anytime, anywhere through the cloud portal.
? TouchBistro’s support has won multiple customer service awards with a team built up of former and current restaurant servers, owners, and managers. TouchBistro combines industry knowledge with support tools to offer support 24/7, 365 days a year.
Q. Who are the typical users of TouchBistro?
TouchBistro has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does TouchBistro support?
TouchBistro supports the following languages:
English
Q. Does TouchBistro support mobile devices?
TouchBistro supports the following devices:
iPad
Q. Does TouchBistro offer an API?
Yes, TouchBistro has an API available for use.
Q. What other apps does TouchBistro integrate with?
TouchBistro integrates with the following applications:
7shifts, Deliverect, PayPal, Worldpay for Enterprise, Sage Intacct, QuickBooks Online Advanced, Craftable, Square Point of Sale, Square for Retail, Optimum Control, Marketman, Push Operations, MarginEdge, Xero
Q. What level of support does TouchBistro offer?
TouchBistro offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Email/Help Desk, Phone Support
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