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TouchBistro Pricing, Features, Reviews and Alternatives

TouchBistro product overview

Price starts from

69

Per month

Flat Rate

What is TouchBistro?

TouchBistro has been named the Best POS System for Restaurant for three years running, by Business News Daily. Our prize winning factor is that TouchBistro’s iPad POS system is designed for and by restaurant service staff to meet the specific needs of the industry with 24/7 expert support from former restaurant servers, managers, and owners.

Key benefits of using TouchBistro

? TouchBistro’s Tableside Ordering is designed to help staff fulfill orders faster and more accurately while upselling high-margin menu items or modifiers. Features like one-touch bill splitting, personalizable menu display modes, and one-swipe seat joining let your servers focus on the customer.

? TouchBistro’s table and floor plan management features allow you to accurately layout your business’s floor plan in your point of sale. Take orders, transfer customers, and manage your floor with a visual interface that allows you to improve service.

? Take credit, debit, and cash payments wherever you are. TouchBistro simplifies payment with multiple credit card payment processor and EMV-compliant device options, as well as robust support for non-integrated payments and traditional cash drawers.

? TouchBistro has been designed for and by restaurant service staff, with features and customization options to tailor your menus specifically to the way you run your restaurant, so you can improve service times and increase sales.

? TouchBistro has a ton of features designed to make it easier for you to keep your staff moving, keep them honest, and reduce the overhead necessary to schedule, track, measure, and enable their success.

? TouchBistro allows you to take care of your top customers with tools for managing customer accounts, remembering and rewarding your key clientele, running accounts, and personalizing service.

? TouchBistro’s Inventory Management features help you keep track of what you have in inventory at your restaurant. TouchBistro’s approach ensures you can quickly and easily know what’s going on with your products without formulas and spreadsheets.

? TouchBistro’s comprehensive reporting allows you to make better business decisions with dozens of different and critical reports available right on the iPad or on any device, anytime, anywhere through the cloud portal.

? TouchBistro’s support has won multiple customer service awards with a team built up of former and current restaurant servers, owners, and managers. TouchBistro combines industry knowledge with support tools to offer support 24/7, 365 days a year.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Knowledge Base
Chat
FAQs/Forum
Email/Help Desk
Phone Support

Training options

Documentation
Live Online
Videos
In Person

TouchBistro pricing information

Value for money

3.7

/5

347

Starting from

69

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

TouchBistro features

Functionality

3.9

/5

347

Total features

63

7 categories

Most valued features by users

Inventory Management
Reporting & Statistics
Point of Sale (POS)
Activity Dashboard
Order Management
Reporting/Analytics
Alerts/Notifications
Third Party Integrations

TouchBistro users reviews

Overall Rating

4.0

/5

347

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.56/10
Rating distribution

5

4

3

2

1

180

96

25

13

33

Pros
I like using TouchBistro because is easy to use and has a lot of helpful tools. The customer service is great and every time I have a technical issue is resolved quickly.
The POS itself is super super easy to figure out , it was getting all the equipment and setting up the wireless that I struggled with. Get help where you need it most.
The most useful tool for me is reporting. The ease of adding removing and repricing is also a favourite.
Cons
The biggest problem is that they oversold and under delivered. They told me that all my current printers would work with their requirements.
We never used hey second of their service and still they stole our money. High pressure criminals who will do ANYTHING to get your money.
I purchased an extra piece of equipment and returned it for my money back but it got lost on their end and I ended up being out several hundred dollars and no follow up after many attempts.

Overall rating contenders

Overall Rating

TouchBistro POS Review

Reviewed 2 years ago

Transcript

Kyle W.: Hello there. My name is Kyle. I'm a videographer in the manufacturing industry and I give TouchBistro...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

For iPad soulution for busy restaurants, this is your answer!

Reviewed 6 years ago

I have a higher volume seafood restaurant in Key West Fl called The Stoned Crab. We wanted a system where wait staff could service multiple tables while taking orders with out having to go to a main terminal. After trying another system and seeing others that relied upon cloud support and internet we were left with a crashed system and back to basics. A good resturantuer recommended Touch Bistro, I...

Pros

Customer support, fast system, no internet needed to run, menu photos and special items to show to customers at table, data to watch your bottom line and a ton more.

Cons

No chip card swipe yet, I would say more program features, but when I asked for more they made more. I am having trouble with this part as the programming can be a bit tech, but they help you and then your good.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Fair value for the price

Reviewed 2 years ago

It has been fair. Sometimes their customer service department is hard to get a hold of. We have found that calling in the morning hours (MST) have proven to be best odds so far.

Pros

The ease of my staff being able to use it on a daily basis to change or revise orders is much simplier than what we had prior.

Cons

The set-up was a little bit of a struggle with nested modifiers. And, we are getting ready to utilize the online ordering feature and found out that nested modifiers do not pull into the online ordering platform, which is difficult and we are going to have to find a work around.

Vendor response

Hi Ashley, thank you very much for your feedback! It's wonderful to hear that you and your staff have found TouchBistro to be easy to use. I will pass your note regarding your Online Ordering trouble on to our product team. - The TouchBistro Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Would Recommend

Reviewed 17 days ago

This POS has made my life so much easier. The reporting is amazing and everything is so easy. I haven't had any major issues as I've only used it for 6 months but so far I would 100% recommend.

Pros

SO easy to use - programming buttons, menus, integrating payment, splitting bills - everything about it is so easy

Cons

In person set up would have been alot easier but that's the only con I can think of

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Nightmare experience

Reviewed a month ago

I run a nola theme bar in wrigley Chicago. Speed is the key to the business. The main reasons i switched to touchbistro are: unlimited free hardware and unlimited licenses/user, my [SENSITIVE CONTENT] promised to install the hardware onsite and ensure the product works smoothly in the bar. Before i signed up with the touchbistro, i explained to my [SENSITIVE CONTENT] the features we need. My[SENSITIVE...

Pros

colors on the menu buttons unlimited software and hardware for a set price

Cons

-horrible customer service -long processing time -confusing reports -false advertisement

Vendor response

Hi Sunny. I am sorry to hear about the issues you have been facing.I see you're already in contact with our CARE team but let us know if there's anything more we can do to help!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Average overall

Reviewed 2 months ago

Average

Pros

Ease of use, wireless capabilities, most of the customer service reps are knowledgeable and friendly.

Cons

Does not allow you to put a hold on credit cards for any amount. Does not work when internet is down which it is supposed to store and forward, and it does not. Was supposed to be completely wireless and is now not. Hate to have to pay for more equipment when I pay a monthly fee.

Vendor response

Hi Magan, thank you for your review. We are sorry to hear about the issues you were facing. Please call 1-888-342-0131 and our Customer Support team who would be happy to look into this for you.

TouchBistro FAQs and common questions

Q. What type of pricing plans does TouchBistro offer?

TouchBistro has the following pricing plans:
Starting from: $69.00/month
Pricing model: Subscription


Q. Who are the typical users of TouchBistro?

TouchBistro has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does TouchBistro support?

TouchBistro supports the following languages:
English


Q. Does TouchBistro support mobile devices?

TouchBistro supports the following devices:
iPad


Q. Does TouchBistro offer an API?

Yes, TouchBistro has an API available for use.


Q. What other apps does TouchBistro integrate with?

TouchBistro integrates with the following applications:
7shifts, Deliverect, PayPal, Worldpay, Sage Intacct, QuickBooks Online Advanced, Craftable, Square Point of Sale, Square for Retail, Optimum Control, Marketman, Push Operations, MarginEdge, Xero


Q. What level of support does TouchBistro offer?

TouchBistro offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Email/Help Desk, Phone Support

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