Vagaro vs Versum

Goldie

Acuity Scheduling

GlossGenius

Goldie is a comprehensive software designed for salon and beauty professionals. The platform offers appointment scheduling, automated client reminders, and integrated payment processing capabilities to help reduce no-shows and streamline business operations. Beauty professionals can manage their calendars, create branded online booking websites, and track business performance through detailed reports.

Acuity Scheduling is an online appointment scheduling solution that allows clients to self-schedule appointments or classes online, complete custom forms, receive confirmation notifications and reminders, and pay or donate with a credit card.

GlossGenius is a booking and payment app for beauty and wellness professionals. With a custom website, card readers, smooth booking experience, text and email marketing, client reminders, and more, GlossGenius helps businesses make more and stress less.

Vagaro is the #1 all-in-one software for yoga studios and instructors. Trusted by 90,000+ businesses, it simplifies operations and helps grow your community. Let clients book classes, track attendance, manage memberships, sell packages, collect forms, and automate admin tasks.

Online Booking

Calendar Management

Online Payments

Client Management

Event Management

Billing & Invoicing

Attendance Tracking

Staff Management

By industry, Vagaro reviewers are most commonly professionals in health, wellness and fitness (28%). The most frequent use case for Vagaro cited by reviewers is appointment scheduling (66%).

Users and use cases

Most users consider Vagaro to offer strong value for money, as they find the base price affordable and appreciate the flexible a la carte pricing. However, some reviewers feel costs rise quickly with add-ons and dislike hidden charges.

Value for money

The Vagaro integrations most frequently cited by reviewers are: Instagram (a social networking product rated 4.6 out of 5 for its integration with Vagaro), Meta for Business (a social media marketing product, 4.3), and Google Calendar (a scheduling product, 4.7).

Integrations

Vagaro is an appointment scheduling solution with key features that include appointment management, confirmations and reminders, mobile access, calendar management, online booking, and more.

Vagaro

iPhone

iPad

Android

Windows

Linux

Chromebook

Web-based

One Location

Multiple Locations

Chief Product Officer and Co-Founder

Vagaro now allows my schedule to run pretty much itself, reminds clients about upcoming appointments, and reduces cancellations to simple conversations, rather than long drawn-out ones.

HR Director

The fees for cancelation wotj the vendors and last minute changes are challenging sometimes because it is automatic the fees if you cancel even if your vendor says they won’t charge you

Owner

Even after I had already performed the service, they insisted on holding the funds. When I contacted customer service, they blamed an onboarding issue with my medical director and even asked for his personal password from another account something completely unprofessional. After I expressed my frustration (politely, without any rude behavior), I received an email stating they were dropping my account entirely and refunding all charges to the clients I had already serviced. If these had been new clients with no prior relationship, I could have easily lost thousands of dollars.

Clients also had issues logging into their account, or their appointments not showing up on their account, and yes, we would verify that they were using the correct login.

I love that you can book online at anytime during the day and see the schedule and appointment calendars at a glance.

There are times when I will attempt to export a large group of appointment data and it takes longer than I would like.

Associate Director

I am able to sync it with my calendar for an extra reminder, get schedule updates, and easily edit or cancel appointments I've made.

Affiliate Marketer

agaro’s user-friendly interface and robust scheduling tools make managing appointments effortless, and the automated reminders help reduce no-shows significantly.

I most liked the way the customer was able to login into the system and book appointments without my help

We liked that it was very customizable and also liked that the business gets like a "profile" and the visible reviews were a plus.

My clients were not big fans of having to have a separate app to make appointments and get notifications

OWNER

They have helped me to create a trusted and branded look and feel for my services and products!

Before I began using Vagaro, I was exchanging texts, DMS and phone calls just to book one appointment.

Their customer support is amazing! While most other EMR customer support teams struggled to understand the obligations I have regarding patient care, they were more than willing to reschedule appointments.

My commissioned employees clock in and out and their hours are not reflected on the payroll report, causing state taxes to be underpaid and putting my business at risk.

Director of Clinical Services

I would have loved to be able save my appointment, if I went off the screen I have to restart the entire process.

Owner and CFO

Beware... we had to get their free card reader for salon staff to clock in and out.

Self-employed

I love the Vagaro app because you are able to post deals on all kinds of services like facials and beauty specials.

It also allows you to see what appointments you have.

Appeals Specialist

The gift card ordering and having to spend at least 500 to use the buy now pay later function is not that great.

They also have great customer service with text reminders and will answer any questions live.

Operations Manager

Vagaro will randomly delete client profiles, but keep their appointments, so when you go to check them out you actually have to delete the appointment altogether and re-add them to the database.

Practice Manager

I like that I am able to keep track of all my service providers and that I am able to schedule and or change appointments when needed and its so easy.

It shows when scheduling is available for the provider.

All they do is give you links to articles on their customer support page and take days, sometimes even weeks to respond to you regarding ongoing issues.

Spray tan artist

Nothing that i dislike, it is a bit pricey for the app but you do get a lot of options as a business owner.

I feel confident knowing how to book my appointments and appreciate their reminders to get me there on time.

What I like most as a business owner is the value for money. While most other platforms charge large fees, Vagaro does not.

Owner and Designer

Simply to navigate and learn, easy training process for employees, ability to view history and create reports.

HR ADMIN

I like to use this for scheduling or service management.

They would not accept the reader and refund the fee if we returned it.

Driver

It keeps up with client information and last service

Property Owner

It makes it easy for me to book yoga classes with my favorite teacher that runs her own small business.

Overall Vagaro has helped my team overcome a lot of problems and has made managing our customers an easy task.

Analyst

The card reader is only listed as $69 new on shopify.

Pilates Instructor

One of my favorite things is the forms the clients filled out prior to showing up to their first service.

accounting

only thing would be that the one time i needed to use customer support it was hard to get someone on the line

It's a bit costly but cinsidering the value Vagaro offers, we do not mind using the application.

Director of Admissions

I love having vagaro and once I figured out how to find my hairdresser, it is easy to use and look at my options before securin an appointment.

The ease of setting up appointments as well as the ease of accepting appointments being made by customers for business owners.

Lash Tech

It was very difficult to switch from Square to Vagaro because of this. When clients would book appointments, it would go to my Square Appointment Setter because Vagaro would not integrate with Goodgle, which was so odd to me.

The site didn't work for me and they weren't going to refund me even though I didn't finish setting up my account and never even used it.

Hairdresser

While working as a hairdresser/in the beauty industry part-time, I found this software to be extremely useful!

User friendly and clients can book and cancel appointments with no issues

Also sometimes appointments would show that weren’t available so two people would book the same spot, or no one would be able to book at all and the spot would go unfilled.

Sales manager

Many options for scheduling appointments.

Apparently we found out we had to be with them for 1 year before you keep the card reader.

Clunky to set up and some clients complained about having a website program they had to find if not in the website directly

User

I find sometimes when using the booking tool, it times out fairly quickly.

Appointment Scheduling

Reviewers indicate that Vagaro’s appointment scheduling is straightforward and accessible, allowing both staff and clients to book appointments 24/7. Users report that they value the flexibility to adjust appointment times and the convenience of scheduling from any device. They find the process efficient for solo practitioners and teams, though some mention occasional glitches and a desire for a more modern interface. They say Vagaro’s scheduling helps reduce phone time and improves overall organization for their businesses. Of the 61 Vagaro users who gave detailed accounts of their use of Appointment Scheduling, 100% rated this feature as important or highly important.

Customer Support

Appointment Reminders

Credit Card Processing

Pricing

Payment Processing

Salon Management

Customization

Scheduling

Small Business Management

Complicated and costly transactions

I also don't like the way the company handles its credit card processing especially during covid, it would be nice not to have to pay an extra free when it comes to storing cards in the system.

61% of reviewers feel negative about Credit Card Processing. Reviewers indicate that transaction fees are high and not always transparent, with additional charges for manual entries or certain features. They say the process for handling refunds, tips, and multiple payment methods is confusing and sometimes restrictive. Users report technical issues with card readers and delays in receiving funds. Some reviewers mention difficulties with gift card handling and a lack of flexibility in choosing third-party processors.

Inflexible and error-prone payments

System Admin

It lumps all sales into one deposit line and integrates as Uncategorized Asset instead of Service Sales and Product Sales.

49% of reviewers feel negative about Payment Processing. Reviewers say the system lacks flexibility for tracking payments made outside the platform and does not support various payment methods. They report frequent errors in payroll, deposits, and checkout processes, making accurate record-keeping challenging. Users indicate that resolving payment issues is time-consuming, and some feel forced to use multiple systems to manage finances. They also mention difficulties with refunds, reporting, and integrating with other business tools.

Limited and frustrating campaign tools

40% of reviewers feel negative about Email Marketing. Reviewers say the marketing features are limited, with high costs for sending emails and texts and no rollover for unused credits. They report issues with duplicate emails, missing recipients, and difficulties managing client lists. Users mention that creating and sending campaigns can be cumbersome, with lost work if interrupted. Some reviewers express frustration with the lack of automation, segmentation, and integration, as well as challenges in reaching customer support for campaign-related problems.

Frequent technical disruptions

Salon Owner, Hairstylist, Life Coach

The software has crashed on numerous occasions since I started using it, which has prevented me from checking out and/or rescheduling guests.

68% of reviewers feel negative about Bugs and Issues. Reviewers report recurring crashes, freezing, and slowdowns, especially during busy periods, which disrupt business operations and can result in lost revenue. They say glitches in features like scheduling, checkouts, and account management create frustration and inefficiency. Users mention that resolving technical problems often requires contacting support, which can be slow or unhelpful. Some reviewers feel that unresolved bugs and system instability put their business reputation at risk.

Intuitive and consistent design

95% of reviewers feel positive about the User Interface. Reviewers indicate the interface is consistently user-friendly across devices, making daily operations smoother for both staff and clients. They appreciate that navigation is straightforward, with all essential tools easily accessible in one place. Some users report that switching from other platforms was made easier due to the intuitive design. They say the interface helps streamline business processes and enhances the overall experience for both businesses and their customers.

Supportive onboarding experience

She guided me through the setup process with clarity and precision, addressing all my questions and concerns along the way.

91% of reviewers feel positive about Setup. Reviewers appreciate that the initial setup process is straightforward, with helpful support available throughout. They say the support team is responsive, guiding them through configuration and addressing questions promptly. Users find that, although setup requires some initial effort, the process is well-structured and leads to a smooth transition. They value the ability to customize the system to fit their business needs and note that ongoing support remains accessible after setup.

Reduces no-shows effectively

94% of reviewers feel positive about Appointment Reminders. Reviewers appreciate that automated reminders via text and email significantly reduce missed appointments and no-shows. They say these reminders save them time by eliminating the need for manual follow-ups, and clients value the convenience of receiving confirmations and the ability to reschedule easily. Users report that reminders help maintain a full schedule and improve communication, making the booking process more efficient for both staff and clients.

Boosts client engagement

Licensed Massage Therapist

It's great to have ease of sending my clients a link to book at their leisure and decrease the back and forth texting, I love the automated reminder and confirmation from the software, and the customer service really helps when needed.

93% of reviewers feel positive about Client Reminders. Reviewers indicate that automated reminders and notifications enhance client communication and reduce no-shows. They say the ability to customize reminders and send them via text or email saves time and improves organization. Users report that clients appreciate receiving timely reminders, which leads to higher attendance rates and better time management. They also value features that allow them to manage schedules and maintain consistent contact with clients.

Small Business

Large Enterprises

Freelancers

Mid-size Business

DaySmart Salon

DaySmart Salon helps salons, spas, and barbershops manage scheduling, payments, staff, and client communication, all in one place. Built for solo pros and full teams, it keeps you organized and focused on clients. Start your 14-day free trial (no credit card required) or book a demo today.

Aura Salonware

Aura Salonware is a salon management software that helps businesses track inventory, create loyalty programs, manage clients, monitor activity bookings, and more on a centralized platform. With the point of sale module, team members can generate custom branded receipts, distribute gift cards, manage referral credits, and process payments via cash and online wallets.

Versum is a web-based salon & spa management software designed to help small and mid-size salon owners to manage online appointments, business accounts and more

Client Database

Mobile Access

Reporting & Statistics

Versum

Booksy Subscription

Owner, web developer, designer

There is a lot of options available without extra cost - emails, text messages, newsletters etc.

It was easy to use and customise and had a lot of options for a complicated structure of appointments (when you have categories and sub-categories of treatments).

Beauty salon owner 

It is cheap, have lots of ads  to help maintain bookings, retail, product usage,  treatments, and employees rota.

Salon owner 

Online consultations for our services . If we could send them out via link and save on the there profile to save time in the salon

Love the booking system for me the SMS reminders is such an asset to the business .

Nail technician

Services look clean and photos add professional look.

Its easy to folow the schedule, and folow all information what's important for service improve.

Beauty Therapist and Aesthetician 

Many handy functions that will make any salon owners life easier ie rotas

Hair Stylist, Owner

I love how easy and simple it is to contact our clients via newsletters and sms directly from the software!

We have never had an issue they could resolve therefore we don't waste anytime or energy on this part of our business and that is reassuring!

Salon Owner

Overall I am extremely pleased with Versum, the system is easy to use and has made our business look and feel much more professional.

Beauty Therapist

The software is easy to use, very helpful with organising the small business.

Director

My clients and Iove being to book online and find it easy.

Nail technician 

I love the fact once set up, and clients have booked it does everything else for you !

I feel like I have a personal account manager and friend in this business.

They always prompthy support me when I require it.

Excellent overall experience and the customer support re the setup is outstanding

Vagaro vs Versum Comparison (2026)

Vagaro

Versum

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives