Vagaro Pricing, Features, Reviews & Comparison of Alternatives

Vagaro Reviews

Vagaro

Salon, Spa, & Fitness Scheduling and Business Software

4.75/5 (1,484 reviews)
3,748

Vagaro overview

Vagaro is a web-based solution for salon and spa owners to promote their services and connect with customers through ‘Vagaro.Com’ website and Vagaro’s mobile app. It is a B2C platform wherein salons can register and create a profile, advertise their brand, promote new events and book appointments with customers.

With Vagaro, salon owners can create a customized website with complete information about their venue, staff bios, services they offer and their working hours. Salons can display which booking slots are available for the day, week or month and allow customers to book an appointment at a time that's convenient to them. Vagaro allows users to send text and email notifications to customers, confirming the appointment, then send alerts and reminders for appointments booked.

Users can build a customer database by importing contacts from an excel or .csv file or pulling contacts directly from their mobile. Customers can post feedback on a Salon's Vagaoro page, for them to view. Salon owners can also manage internal activities such as generating sales & service reports, monitoring business progress with real time analytics, clock-in & clock-out, staff attendance, and map with payroll service.

Vagaro solution offers an integrated point of sale (POS) feature to sell gift certificates, products or packages to customers online and via mobile. Currently, Vagaro offers its services across Australia, Canada, United Kingdom and USA.
sales.vagaro.com

Pricing

Starting from
$25/month
Pricing options
Free trial
 
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, United Kingdom

Supported languages

English
Vagaro screenshotMeet Dena the Dazzling Hair Artist. Vagaro Salon and Spa software.Vagaro screenshotVagaro screenshotVagaro screenshotVagaro screenshotVagaro Salon Software: Love What You DoFind Salon, Spa, and Fitness Professionals on VagaroVagaro Salon, Spa & Fitness Software: Getting Started

Vagaro reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.6
  4.7
  4.7
Maria Carter

I love this booking system!

Used daily for 2+ years
Reviewed 2018-02-08
Review Source: Capterra

This booking system makes my business so much easier to run as a soloprenuer . It is so much more than just a booking system , it is my website and POS as well. I love how it sends out multiple reminders to clients (3) I believe . My clients love it as well for the ease of use and the reminders. I get compliments on this and how the website looks as well. I love that Vagaro listens to its clients requests and adds new features from time to time . There is also a chat feature for help and on the phone assistance as well. I love the fact that I can sell gift certificates, and cc cards as well . Today I got an email that now if we wish we can have clients pre pay for services. The customer service is just wonderful. I revcently changed the template on my website to something that reflects my business image now . I love how it is easy peasy to do so , without assistance. Many of my clients like the option to book online themselves. I love how to make reports for my accountant is easy as well . Another benefit is email marketing. If you want to know more sign up for the free trial .

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Kyle Willis

TERRIBLE customer service and point of sale!

Used daily for less than 6 months
Reviewed 2018-01-12
Review Source: Capterra

Online booking was a nice perk, although if a client didn't know how to book the first time(new online website) they would add themselves again so deleting a profile found to be quite an ordeal. TERRIBLE TERRIBLE TERRIBLE customer service. I've been a user for the past 2 months and can't wait to find a new software company. It started great, so much easier that square appointments, online booking, the works! Wow... no. The booking service works okay, when it wants to open. I have better luck on my phone but being that I have an iPhone X I don't have a headphone jack so to swipe a card I use my iPad. It never works the first, or usually the second time so I have to pull out he reader and plug it back in. Any issues or questions I have leads to me having to wait on hold for customer service for 20+ minutes or waiting for an email response. There are a ton of hidden fees every month that we're never discussed(of course in the fine print but never but an agent) for card processing and I am beyond disgusted at how they are handeling a gift card order I purchased for my new, small business. I paid for perfect gift cards that were designed incorrectly because of me, but because I was told the wrong information by their team during the beginning stages of the ordering process. They are beyond condescending and unwilling to work with me in this issue and even went to the length the add up what both orders plus shipping would cost me if I decide to fix my issue

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Annie Bradley

So far the customer support has been great, and I love they have classes each Monday.

Used daily for less than 6 months
Reviewed 2017-12-08
Review Source: Capterra

One vary cool thing about Vagaro is when you sign up as a single business owner or someone with a whole team, the encouraging words "You got this!" Made me smile. I knew this system would be a good fit if it could encourage me along the way to growing my business! What other company does that? The price seems vary reasonable and I love how my clients will get text reminders automatically after booking an appointment with me. Its so important these days as we can get so busy and forget an important appointment. Vagaro Pro seems to be vary user friendly and will be painless to train others to use. I have only been using Vagaro for a few weeks now for the free trial and I love the ease of navigation this program offers. I have used other computer systems and for the price I feel I will be getting quality for the investment. I have called tech support twice now and each time I have called with a question it seems as though the tech support team member was truly happy to help me. I also love how they offer classes weekly. This will be a great way to help me to continue to learn and train my staff. I have been in transition moving my business and location. The option to transfer all my client data from a spread sheet or my cell pone has been so helpful and a time saver. I feared I was going to have to enter each client one by one, but the import option made it so easy and only took a few minutes to do. I will be telling other business owners about this booking system. Its great!

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Jennifer Hyde

Ok for single operator. Not effective for bigger salon.

Used daily for 2+ years
Reviewed 2017-08-03
Review Source: Software Advice

Their customer-service department seems to be filled with condescending 20 somethings who enjoy attempting to make users feel inadequate. The last 3 times I've had to call-in and ask a question or have voice a concern about the product, I've been spoken down to by someone half my age. The calendar is easy and self explanatory. It seems easy to use Even for people with no computer experience . If you're still using pencil and paper , this is way better than that . Probably a great product for both renters. Clients like notification system.

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Samantha Fortune

My salon has used this software since we opened almost 4 years ago, absolutely love it.

Used daily for 2+ years
Reviewed 2017-07-18
Review Source: Capterra

The salon benefits tremendously from using this software. First being, salon operations. The overall smooth running of the salon. With the booking block scheduling, color coordinated services, customized services, and application/processing time being adjustable, it just makes the salon run so much smoother. The service providers never struggle with their time management thanks to vagaro. Each service booked in their book is booked appropriately by time, which makes a smooth transition from one client to the next. Also, when checking customers out, it is super easy. Being a booth rental salon, who still functions as a team and uses one system, one receptionist, one merchant, one credit card machine, it makes it easy. It breaks down each providers day, total services, total money taken, etc. So, when it's time to closeout, there are no mishaps, you know exactly what happened with each client, by name, by service, by provider. You can truly check anything you need to. Also, when clients move their appointments around, as clients always do, vagaro has it set up very smoothly. It's very easy to move a clients appointment from one day to the other. Also, having the business website attached to the actual software is a major bonus! A lot of new clients find us using vagaro. The new customers can see customer reviews, they can see our service menu and prices, our hours, everything they need to know, and they can book online right then and there! Our clients truly love booking online, without that feature, a lot of our clients would have a hard time booking appointments because their schedule changes from day to day. With this option, the night before they know they are going to be free for a service, they can open up their phone and book for the appointment they need with the service provider of their choice! Vagaro, with the few faults it may have, is hands down the BEST salon software you can get today! It's a one size fits all type of system that has worked while we were an hourly salon, then to a commission salon, and now a booth rental salon. Vagaro is so great that we REQUIRE all of our service providers to use this system! The providers that have been with us since the beginning wanted to stay with vagaro. The new providers were amazed by the system and were happy they made the switch! Anyone who has ever used this system would be a customer, no matter the size or type of salon you have! It's the best! Almost 4 years with vagaro, and many more to come! The online booking feature is a MUST with our clients, they absolutely love it. Also, the fact that you can have your website attached, a beautiful website at that. The ease of entering in all of our services into the service menu, our prices, and individual time intervals per service and per provider. But, the BEST thing about vagaro, is the ease of paper work. We do our daily tally and weekly tally sheets, and vagaro makes that absolutely a breeze. I am part owner, salon manager, and reception and I do all of the employees paperwork and money handling, and vagaro is absolutely amazing and makes the process so much easier than other software I've used over the years. The transaction list, to be able to go through all checkouts for the day, to be able to refund, charges, cash, and checks all separated into categories. It's just amazing. The checkout through vagaro is nice as well, you can put in the tip amount, check, cash, or charge, without using their merchant services, which is a benefit because you have an actual layout of each customer, each transaction, whereas on the credit card machine, which is completely separate, you can only see customer, and how much paid, including tip. Since, we opened this salon, we have only had vagaro, and we will continue to only have vagaro. It's the best salon and spa software that is available. No matter the size of salon, or services offered. This system works for everyone. Also, the text message updates they send out when theyre down.

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Vagaro pricing

Starting from
$25/month
Pricing options
Free trial
 
Subscription
View Pricing Plans

1 user: $25 /month
2 users: $35 /month
3 users: $45 /month
4 users: $55 /month
5 users: $65 /month
6 users: $75 /month
7+ users: $85 /month

Vagaro features

Activity Dashboard
Automatic Notifications
Automatic Reminders
Credit Card Processing
Customer Database
Customer History
Discount Management
Employee Management
Inventory Management
Inventory Tracking
Mobile Integration
Multi-Location
POS
Sales Reporting

API (26 other apps)
Customer Loyalty Program (34 other apps)
Customizable Branding (23 other apps)
Gift Card System (29 other apps)
Real Time Data (24 other apps)
Reporting & Statistics (34 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Additional information for Vagaro

Key features of Vagaro

  • Complete appointment booking controls
  • Swipe credit cards and sell products
  • Credit card processing from computers or mobile devices
  • Comprehensive client database
  • Import contacts from Excel, Google, Yahoo...
  • Automatic syncing & security
  • Email receipts including client's signature
  • Email marketing for customers
  • Send automatic emails for birthdays or anniversaries
  • Appointment history & spending trends
  • Inventory management with reporting
  • Work on IOS, Android, and Windows phone
  • Business reports weekly, monthly & yearly
  • POS
  • Post promotions for Vagaro users
  • Customer reviews
  • Track referrals and birthdates
  • SMS text reminders
  • Set different levels of access control for employees
  • Clock in and Out
  • Automated appointment status responder
  • Automated billing for memberships and packages
  • Configurable automated reminders
  • Barcode scanning using a barcode reader or a phone camera
  • Multi Views and staff calendar management
  • Class scheduling in house and online
  • Very detailed client database
  • Client information accessible at all relevant screens
  • Clients create account and can check appointment status
  • Inventory tracking of sold, lost, expired products and more
  • Online and on mobile devices
  • Full inventory management
  • Required for all users
  • Integrates with Authorize.net, Yelp, and more
  • Integrates with Word Press, Google and Yelp
  • Provides customizable booking widgets for any website
  • Integrates with Facebook, Google, Pinterest and more
  • Online Shopping cart with shipment calculation
  • Yelp Integration
  • Smart Watch Support
  • Automated Email Marketing
  • Website Builder
  • Domain Manager
  • Automated Scheduling
  • Automatic Notifications
  • Yes
  • Yes
  • Yes
  • Email Templates and Easy Drag and Drop Creation
  • Yes
  • Yes
  • We have employee profiles.
  • Yes
  • Yes and from any device
  • We do have an easy-to-use incentive program.
  • We support multi-locations
  • Yes
  • Yes
  • Yes
  • Yes
  • All Sales
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • You can import and export everything
  • Yes
  • Yes
  • Yes
  • Run commission and hourly payroll
  • Sync all of your sales transactions
  • SMS and Push notifications
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
  • Comprehensive client database
  • Yes
  • Yes
  • Yes
  • Yes
  • Included
  • Yes
  • Yes
  • Create Purchase order for your inventory
  • Yes
  • Yes
  • Yes
  • Yes
  • Yes
View All Features

Benefits

• Vagaro's salon software allows users to create a personalized website fully managed and hosted by Vagaro, and customize it with their service menu, staff bios, venue pics & videos for brand promotion.

• Users can send appointment booking confirmation and reminders to customers via email or text message.

• Users can take advantage of Vagaro's email marketing feature to send bulk promotional or announcement emails to customers in a single click.

• The solution offers a history tracking feature which let users keep a track of their customer information, previous visits and preferred services.

• Users can leverage the benefit of multiple booking options through a Vagaro web page, Facebook, mobile app or a widget that users can add to their personal website.