Versum is a web-based hair salon and spa management software that helps to streamline in-house operations and improve customer service. The software is designed for spa centers & beauty salons and supports features such as appointment scheduling, customer records management, staff management, and real-time reports.
The solution offers tools to build a central information system which can be accessed online, 24/7. With Versum, salon managers can track customer visits and record information such as their booking history, preferred choice of service, the stylists and hair color they opt for, their last bill amount, number of visits, etc. The solution helps salon owners to connect with their customers by sending booking confirmation messages and appointment reminders via SMS text messages and emails. The solution is also capable of running various marketing campaigns through which salon owners can send bulk messages to their targeted clients. Robust marketing automation tools allow salon owners to not only stay in touch with their customers but also to improve customer retention through loyalty programs, special offers, and gift cards.
Versum provides an online service portal that helps salon customers to sign in, book appointments, choose service type, pay bills, and provide feedback.
Versum is equipped with high standards of data protection that ensure the safety of sensitive data and customer information stored in the cloud. The solution is available on subscription basis and can be accessed on multiple devices at the same time using an internet connection. The solution is suitable for small and mid-size hair salons, beauty salons and spa centers.
I am extremly happy with my experience using Versum and I am a very satisfied customer. I would highly recommend it to any beauty therapist. Fantastic system and brilliant customer service. If you haven't tried it I recommend doing the free trial to see for yourself...
https://www.versum.com/p/GdA_kQIt is so easy to use and the customer service is excellent! They are always so quick and happy to help with any thing that I need. I have recently started using the online booking feature which is included in the price and I think its brilliant! Text messages get sent the day before automatically. The gift voucher and packages options are easy to use and understand. It keeps track of all my inventory and the statistics for what I've taken are so easy and clear to understand. The client records are fantastic, it is brilliant being able to see trends and which clients are spending the most money. So many pros to, I could go on...
I am extremly happy with my experience using Versum and I am a very satisfied customer. I would highly recommend it to any beauty therapist. Fantastic system and brilliant customer service. If you haven't tried it I recommend doing the free trial to see for yourself...
https://www.versum.com/p/GdA_kQIt is so easy to use and the customer service is excellent! They are always so quick and happy to help with any thing that I need. I have recently started using the online booking feature which is included in the price and I think its brilliant! Text messages get sent the day before automatically. The gift voucher and packages options are easy to use and understand. It keeps track of all my inventory and the statistics for what I've taken are so easy and clear to understand. The client records are fantastic, it is brilliant being able to see trends and which clients are spending the most money. So many pros to, I could go on...
Pros It is so easy to use and the customer service is excellent! They are always so quick and happy to help with any thing that I need. I have recently started using the online booking feature which is included in the price and I think its brilliant! Text messages get sent the day before automatically. The gift voucher and packages options are easy to use and understand. It keeps track of all my inventory and the statistics for what I've taken are so easy and clear to understand. The client records are fantastic, it is brilliant being able to see trends and which clients are spending the most money. So many pros to, I could go on...
Cons Honestly it is such a great app, I am so pleased I found it. The only things I would change are minor. I would like to colour code my diary with the different treatments and I would like to add breaks etc in the columns the same way I add treatments as I need the flexibility to move them, around freely but currently there isn't an option for this. I would like to add turnaround time to the online booking but I know they are planning to do this soon. Lastly I would like the option to sell my gift vouchers online.
Absolutely excellent. five star. ive listed some items above but honestly it works well without. the additional items would make it a premium product. Versum is easy to use and navigate
Customer service is great. The support team provided fantastic training, Did some data migration for me and really helped to get me set up especially as I was starting a new business.
Ive faced no issues with downtime. Honestly the application is great with a few nice to have which i have listed below. But honestly i have no regrets with getting this!
Online booking is great
Notifications, emails, reminders is excellent
Absolutely excellent. five star. ive listed some items above but honestly it works well without. the additional items would make it a premium product. Versum is easy to use and navigate
Customer service is great. The support team provided fantastic training, Did some data migration for me and really helped to get me set up especially as I was starting a new business.
Ive faced no issues with downtime. Honestly the application is great with a few nice to have which i have listed below. But honestly i have no regrets with getting this!
Online booking is great
Notifications, emails, reminders is excellent
Pros Versum is easy to use and navigate
Customer service is great. The support team provided fantastic training, Did some data migration for me and really helped to get me set up especially as I was starting a new business.
Ive faced no issues with downtime. Honestly the application is great with a few nice to have which i have listed below. But honestly i have no regrets with getting this!
Online booking is great
Notifications, emails, reminders is excellent
Cons Wish more restrictions for staff that are not admins.e.g. prevent them deleting appointments, only put cancel or prevent their access to certain info.
More visibility of what each staff member does in the system - so a detailed log
Wish it had a petty cash tracker
the open and close of cash register took me a little while to get my head around
Wish their was an upload function to upload excel spreadsheets of inventory or services
International 2 way sms functionality did not work for me
wish receipt printing was more editable
Wish i had more text message basic allowance
Wish we could mask the number that the text messages come from
Checking out could be simpler. When checking out - wish the default was checkout and print immediately. The printing process for receipts is in 3 steps which is too much.
Wish you can also select how many copies of receipts are to be printed.
Wish on the checkout screen we could have a section for tips so we put in immediately how much the tip was
would be good to see which user is online
Wish facebook was integrated with facebook reviews
No weekend support
Beautiful And Powerful Booking Software "All In One"
Used daily for 6-12 months
Reviewed 2017-04-10
Review Source: Capterra
I have been with Versum for about a year now and I have been very happy after trying and overpaying to some other systems! Versum has everything you need, online scheduling, accounts, loyalty programme, reminders, marketing newsletters that you can schedule to be sent later, etc. It's also connected with google calendar and Facebook. It's quick and straight forward for a reasonable money. My clients love it, once they sign up (through Facebook for example), they can see their appointments history, loyalty points, they can choose their favourite therapist, time and leave us a message with their bookings, etc. They can schedule their next appointment within a seconds! Fantastic reports that keeps your hands on the numbers! Really great ad-ons if you fancy some extras but the system on its own is fully equipped. Customer service and support team is fantastic - quick responses and they are super friendly and chatty as well. They always go an extra mile to make sure you happy with their product and support and that you understand how to use the system, fully. I would 100% recommend it to any smaller or larger business who needs a reliable system. Thank you Versum!It's quick, doesn't freeze, doesn't go down, has all I need to run my business. Easy to use, can set a different access to a different staff members. The support team resolve quickly any concerns and adjust the system to your individual needs.
I have been with Versum for about a year now and I have been very happy after trying and overpaying to some other systems! Versum has everything you need, online scheduling, accounts, loyalty programme, reminders, marketing newsletters that you can schedule to be sent later, etc. It's also connected with google calendar and Facebook. It's quick and straight forward for a reasonable money. My clients love it, once they sign up (through Facebook for example), they can see their appointments history, loyalty points, they can choose their favourite therapist, time and leave us a message with their bookings, etc. They can schedule their next appointment within a seconds! Fantastic reports that keeps your hands on the numbers! Really great ad-ons if you fancy some extras but the system on its own is fully equipped. Customer service and support team is fantastic - quick responses and they are super friendly and chatty as well. They always go an extra mile to make sure you happy with their product and support and that you understand how to use the system, fully. I would 100% recommend it to any smaller or larger business who needs a reliable system. Thank you Versum!It's quick, doesn't freeze, doesn't go down, has all I need to run my business. Easy to use, can set a different access to a different staff members. The support team resolve quickly any concerns and adjust the system to your individual needs.
Pros It's quick, doesn't freeze, doesn't go down, has all I need to run my business. Easy to use, can set a different access to a different staff members. The support team resolve quickly any concerns and adjust the system to your individual needs.
So incredibly impressed with the software. Easy to use with lots of features!Would highly recommend!
Used daily for less than 6 months
Reviewed 2017-10-03
Review Source: Capterra
After a failed attempt with a different version of salon software I couldn't have been happier to discover versum.
The software is easy to use and incredibly effective within my salon. The online booking is great, all appointments are listed and easy to access, and this has been a preferred option for my clients as they can struggle to get me on the phone.
I have also added gift vouchers onto my sales, the software generates an individual code for each voucher guaranteeing no forgery of voucher codes etc.
Prior to each appoitment my clients are sent an SMS reminder, as well as a review email after their treatments which allows me to monitor all feedback effectively. The layout and design is easy to navigate and the price is more than fair for what you get.
I would also like to mention the support from their teams has been incredible, always on hand to answer questions promptly to keep your day stress free!
This software is one of the best I have worked with, everything flows well and the help forums guide you through any issues.
After a failed attempt with a different version of salon software I couldn't have been happier to discover versum.
The software is easy to use and incredibly effective within my salon. The online booking is great, all appointments are listed and easy to access, and this has been a preferred option for my clients as they can struggle to get me on the phone.
I have also added gift vouchers onto my sales, the software generates an individual code for each voucher guaranteeing no forgery of voucher codes etc.
Prior to each appoitment my clients are sent an SMS reminder, as well as a review email after their treatments which allows me to monitor all feedback effectively. The layout and design is easy to navigate and the price is more than fair for what you get.
I would also like to mention the support from their teams has been incredible, always on hand to answer questions promptly to keep your day stress free!
This software is one of the best I have worked with, everything flows well and the help forums guide you through any issues.
Pros After a failed attempt with a different version of salon software I couldn't have been happier to discover versum.
The software is easy to use and incredibly effective within my salon. The online booking is great, all appointments are listed and easy to access, and this has been a preferred option for my clients as they can struggle to get me on the phone.
I have also added gift vouchers onto my sales, the software generates an individual code for each voucher guaranteeing no forgery of voucher codes etc.
Prior to each appoitment my clients are sent an SMS reminder, as well as a review email after their treatments which allows me to monitor all feedback effectively. The layout and design is easy to navigate and the price is more than fair for what you get.
I would also like to mention the support from their teams has been incredible, always on hand to answer questions promptly to keep your day stress free!
This software is one of the best I have worked with, everything flows well and the help forums guide you through any issues.
Cons I can't say I dislike anything, however as I'm the only one in my team, I would find it beneficial to have my appointments colour coordinated rather than one colour for everything for ease of use.
I am, in no way a computer expert and was putting off even looking at a software program out of fear of using it. I tentatively contacted versum and was soon chatting to Representative. He has literally changed the way our business works and since we've been using Versum's online booking system our bookings have increased unbelievably and our lives are so much easier. I cannot tell you how impressed I am with it.
Firstly Representative painstakingly gave me online tuition, he walked me through every single step. He has the patience of a saint. I was surprised to find out how easy the system was to use. But, if I did need anything at all rep or someone from versum would contact me immediately. Their customer service is fantastic, software, excellent, ease of use 5 star. Versum is one of the best companies I have ever dealt
I am, in no way a computer expert and was putting off even looking at a software program out of fear of using it. I tentatively contacted versum and was soon chatting to Representative. He has literally changed the way our business works and since we've been using Versum's online booking system our bookings have increased unbelievably and our lives are so much easier. I cannot tell you how impressed I am with it.
Firstly Representative painstakingly gave me online tuition, he walked me through every single step. He has the patience of a saint. I was surprised to find out how easy the system was to use. But, if I did need anything at all rep or someone from versum would contact me immediately. Their customer service is fantastic, software, excellent, ease of use 5 star. Versum is one of the best companies I have ever dealt
Pros I am, in no way a computer expert and was putting off even looking at a software program out of fear of using it. I tentatively contacted versum and was soon chatting to Representative. He has literally changed the way our business works and since we've been using Versum's online booking system our bookings have increased unbelievably and our lives are so much easier. I cannot tell you how impressed I am with it.
Firstly Representative painstakingly gave me online tuition, he walked me through every single step. He has the patience of a saint. I was surprised to find out how easy the system was to use. But, if I did need anything at all rep or someone from versum would contact me immediately. Their customer service is fantastic, software, excellent, ease of use 5 star. Versum is one of the best companies I have ever dealt
Cons I personally would like the software to allow my clients to buy gift vouchers online.
Even when I do call versum with a small issue it's dealt with or looked into. I'm struggling to vault it
• Versum is a web-based solution that helps to streamline daily salon operations, acquire new customers and improve loyalty.
• Versum has a single repository for all client bookings and information and provides instant access to customers’ appointment histories, service preference, bill payments, and more.
• The solution allows customers to view available booking slots via an online portal and book appointments instantly.
• Salon owners can configure various loyalty programs and share offers & gift cards with their customers via email and SMS to increase customer engagement and retention.
• With inbuilt inventory management features, Versum lets salon managers track and monitor their stock levels and product sales.
FAQs for Versum
Below are some frequently asked questions for Versum.
Q. What type of pricing plans does Versum offer?
Versum has the following pricing plans:
Starting from: $25.00/month Pricing model: Subscription Free Trial: Available (No Credit Card required)
Q. Who are the typical users of Versum?
Versum has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does Versum support?
Versum supports the following languages:
English, Spanish
Q. Does Versum support mobile devices?
Versum supports the following devices:
We do not have any information about what devices Versum supports
Q. Does Versum offer an API?
No, Versum does not have an API available.
Q. What other apps does Versum integrate with?
Versum integrates with the following applications:
Twitter, Google Analytics, Facebook, Microsoft Excel, Google Calendar
Q. What level of support does Versum offer?
Versum offers the following support options:
Knowledge Base, Online Support, Phone Support, Video Tutorials
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