ZENOTI vs Geelus

AestheticsPro

Pabau

Boulevard

AestheticsPro is an all-in-one, HIPAA-compliant software for medspas and aesthetic practices, combining EMR, scheduling, CRM, marketing, POS, and more into one secure cloud-based platform designed to streamline operations, enhance compliance, and drive business growth.

Pabau is an all-in-one practice management software designed for healthcare businesses. The system offers digital patient records, online booking capabilities, calendar management, and integrated payment processing to streamline administrative workflows. Pabau also includes marketing tools, inventory management, and reporting features that help medical practices operate efficiently while maintaining secure patient data.

Boulevard offers the only modern, intuitive client experience platform that streamlines bookings, payments, marketing, and business management. Make every moment matter with an easy-to-use platform that works as beautifully as you do. 

Company Director

Zenoti's customer support can also be slow to respond at times, which can be frustrating if you need help quickly.

Vice President of Store and Franchise Operations

The beginning of the migration process was a bit difficult because they paired us with a team in a different time zone so communication was hard but this was quickly rectified and we were then paired with [sensitive content hidden]

Campus Director

The support team was particularly impressive, as they were not only highly knowledgeable but also responsive and consistently available throughout the implementation process, ensuring a smooth and efficient launch of the new software.

Marketing Manager

The planning and training helped us migrate all our processes in a highly systematic and efficient manner with consistent support, effort and consideration from the Zenoti team from start to finish. Whilst we are yet to begin using the software day to day, i would say that the ease of use, management of KPI data, API integration, dashboard, analytical reporting and the integrated marketing functionality are the true stars of this software which all help to automate administration and reduce manual effort.

The #1 cloud software for medspas. Over 35,000+ businesses in 50 countries trust Zenoti to power their business. Zenoti empowers you to elevate guest experience, streamline operations across multiple locations and drive real results like increased customer loyalty and increased revenue.

Activity Dashboard

Activity Tracking

Alerts/Notifications

Appointment Management

Appointment Scheduling

Attendance Management

Attendance Tracking

Automated Scheduling

Availability Management

Barcode/Ticket Scanning

Before & After Pictures

Billing & Invoicing

Booking Management

Calendar Management

Calendar Sync

Class Management

Class Scheduling

Client Database

Client Management

Client Portal

Client Profiles

Commission Management

Confirmations/Reminders

Costume Management

Credit Card Management

Credit Card Processing

Customer Accounts

Customer Database

Customer Engagement

Customer History

Customer Mobile App

Customer Surveys

Customizable Branding

Customizable Forms

Customizable Reports

Customizable Templates

Data Import/Export

Discount Management

Drag & Drop

Electronic Forms

Electronic Payments

Email Management

Email Marketing

Email Reminders

Employee Management

Event Management

Event Scheduling

Facility Scheduling

Faculty/Staff Management

For Barbershops

For Gyms

For Medical Spas

For Salons and Spas

For Yoga/Pilates Studios

Gift Card Management

HIPAA Compliant

Instructor Management

Inventory Management

Inventory Tracking

Item Management

Loyalty Program

Marketing Automation

Member Communication

Member Database

Member Portal

Membership Management

Membership Signup

Mobile Access

Mobile Alerts

Mobile App

Multi-Location

Multiple User Accounts

Online Booking

Online Payments

Online Registration

Online Store

Payment Processing

Payroll & Commissions

Payroll Management

Performance Metrics

Point of Sale (POS)

Purchase Order Management

Real-Time Reporting

Recurring Appointments

Recurring/Subscription Billing

Referral Tracking

Registration Management

Reminders

Reporting/Analytics

Reporting & Statistics

Reputation Management

Rescheduling

Retail Inventory Management

Sales Reports

Scheduling

SMS Marketing

SMS Messaging

Social Media Integration

By industry, ZENOTI reviewers are most commonly professionals in health, wellness and fitness (30%). The most frequent use case for ZENOTI cited by reviewers is medical spa (54% of reviewers).

Users and use cases

Some reviewers appreciate Zenoti’s cost savings from digital forms and bundled deals, and they find it worth the investment for their needs. However, reviewers indicate high ongoing costs, expensive add-ons, and additional fees reduce overall value.

Value for money

ZENOTI is a salon solution with key features that include point of sale (POS), appointment scheduling, client management, online booking, and confirmations/reminders, and more.

ZENOTI

Web-based

Android

iPhone

iPad

Windows

Linux

Chromebook

Mindbody

Vagaro

Phorest

PatientNow

Meevo

Mangomint

Booker

Rosy

DaySmart Salon

Basic

High and complex pricing

Owner and Nurse

The price is astronomical for a system that hardly works.

58% of reviewers feel negative about Zenoti’s pricing. Users say the software is expensive compared to alternatives, with high monthly fees, costly add-ons, and extra charges for features like SMS or photo management. Some reviewers find the initial investment and ongoing costs difficult to justify, especially when they encounter malfunctions or incomplete installations. They mention that frequent price increases and unclear value for money contribute to dissatisfaction. Others indicate that the cost of ownership is a barrier for smaller businesses or those not using all available features.

Problematic software updates

41% of reviewers feel negative about Zenoti’s software updates. Users indicate that updates often introduce new bugs, change familiar workflows, or cause compatibility issues with hardware and operating systems. Some reviewers say each update requires additional troubleshooting and support, sometimes leading to confusion among staff. They mention that inconsistent update quality and lack of clear communication about changes make it difficult to maintain smooth operations. Others find that updates can feel like patchwork solutions, adding to the perception of an unstable platform.

Payment integration challenges

61% of reviewers feel negative about Zenoti’s payment processing. Users report frequent issues with credit card reader compatibility, unreliable online payments, and limited choice of processors. Some reviewers find reconciliation and transaction tracking cumbersome, especially with multiple terminals. They say technical glitches, such as duplicate charges or failed transactions, disrupt business and create frustration for staff and clients. Others mention that being forced to use Zenoti’s branded payment solutions with higher fees and unstable integrations adds to operational headaches, making payment management a persistent pain point.

Slow and inconsistent phone support

54% of reviewers feel negative about Zenoti’s phone support. Users frequently mention long hold times, delayed callbacks, and difficulty reaching knowledgeable representatives. Some reviewers say urgent issues are not prioritized, forcing them to wait hours for assistance even with customers present. They report that repeated follow-ups are often necessary to resolve problems, and communication can be frustrating due to poor call quality or inconsistent responses. Others indicate that time zone differences and lack of local support make it challenging to get timely help when needed.

Recurring glitches and instability

General Manager

The most frustrating part is that their tech support is overseas, so it can take days or weeks to get an answer to what should be a simple problem.

Advisor

So we were just having a lot of issues with our old software provider (Booker) - feature roll-outs were taking forever or not meeting timelines, had to resort to using 3rd party software for certain features (and then occasionally having sync issues), the API to our payment processing not working and either not charging customers (or worse, double charging them), the software site being down for whatever reason, slow, bugginess, etc impeding upon our receptionists ability to do their job, the list goes on.   But there is a lot of inertia once you are in a software, especially for several years like we were, but once we decided to add locations we knew we had to take a hard look at the market.  

49% of reviewers feel negative about Zenoti’s bugs and technical issues. Users report frequent glitches, system freezes, and unpredictable errors that disrupt daily operations. Some reviewers say these problems affect critical functions like POS, reporting, and client check-in, requiring constant troubleshooting and support intervention. They find that resolving issues can be time-consuming, and technical support is not always able to provide quick fixes. Others mention that software instability leads to lost productivity and frustration, especially when handling multiple locations or complex workflows.

Highly customizable platform

Manager

Zenoti is extremely customisable which is very useful for a business like ours that is quite unique which made zenoti the best choice for us in the industry.

I also appreciate how customizable Zenoti is, allowing me to tailor the software to fit my business's specific needs.

88% of reviewers feel positive about Zenoti’s customization options. Users appreciate the ability to tailor the software to their specific business needs, from customizing forms and templates to adjusting settings for different locations. They say the platform’s flexibility allows them to create unique workflows, branding, and service offerings. Some reviewers find the extensive customization options particularly valuable for complex or multi-location businesses, while others highlight the ease of adapting the system as their requirements evolve. They indicate that the high level of customization helps them streamline operations and better serve their clients.

Comprehensive med spa operations

Co-Founder - Managing Director

Very comprehensive and designed well for medical aesthetics.

88% of reviewers feel positive about Zenoti’s medical and spa management capabilities. Users indicate the platform supports the unique needs of med spas, offering customizable online forms, robust patient management tools, and seamless experiences for clinicians. Some reviewers find the system’s flexibility valuable for handling multiple locations and specialties, while others appreciate its ability to centralize daily operations and patient care. They say the software’s tailored features, such as digital charting and integrated workflows, help clinics operate efficiently and elevate the client experience, making it a preferred choice for medical spa practices.

Intuitive and simple interface

89% of reviewers feel positive about Zenoti’s ease of use. Reviewers say the platform is straightforward to learn and navigate, even for those without technical backgrounds. They find that daily tasks—such as scheduling, payroll, and inventory—are simplified, and training new staff is quick and efficient. Users think the clear layout and accessible functions reduce the time spent on administrative work. Some reviewers appreciate the detailed help resources and mobile app convenience, while others note that the system’s intuitive design makes managing operations less overwhelming and more productive.

Integrated marketing and growth

Being able to manage operations, client communication, documentation, and marketing in one system saves me significant time and reduces operational costs, making the business more efficient overall.

Manager 

We love that Zenoti focuses on the client experience and has helped us enhance it by having a loyalty program, texting capabilities, email capabilities, marketing capabilities, an app and more all in one place!

89% of reviewers feel positive about Zenoti’s business growth and marketing features. Reviewers appreciate having all marketing tools—like email, SMS campaigns, loyalty programs, and analytics—in one platform, which saves time and reduces operational costs. They say the system helps them target promotions, improve client retention, and streamline communications. Users think consolidating marketing and operations increases efficiency and supports scaling, while built-in reporting and segmentation tools enable them to track campaign effectiveness and drive revenue. Some reviewers find the software instrumental in expanding their business and enhancing the overall client experience.

It provides everything required to efficiently manage daily business activities while delivering a seamless and elevated experience for clients, staff, and administrators.

For management, it offers advanced reporting, performance insights, and centralized control, enabling better decision-making and business growth.

Co-Owner

Many reports and formats, I also love the calendar feature which allows custom reports based on specific time frames.

Owner, Nurse Practitioner

Now enjoying how well we can manage packages and membership sales, we have our chart forms  nailed down and can make changes with ease as needed.

As someone who's worked in Marketing for sometime, across many different booking platforms, I can attest to Zenoti's outstanding capabilities as a business and booking management software that streamlines everything... and also includes advanced marketing capabilities.

Massage Therapist

There seems to be some issues with integration between the desktop version and the mobile version. When at the spa on the desktop which is hard wired to internal servers within the location, on sporadically for random clients I'm not able to load the profile information, yet for the same client/appointent I am able to open it from a mobile device that is on the same server wifi.

Its paperless environment eliminates the need for physical files, reducing clutter and improving organization across the entire practice.

Zenoti helps me solve many key aspects of running my business, especially when it comes to legal protection and operational control.

The zenoti team also provided a great training for us how to utilize the system and it is extremely easy to learn and navigate bookings, reporting, inventory, scheduling and payroll.

The screen windows sometimes come up out of view, for example when opening my client schedule for the day only 1/4 of the schedule "window" is viewable to the far right of my screen and the rest is cut off with no ability to scroll or swipe over.

Owner

It made it incredibly difficult to do the simplest of tasks and the system overall is incredibly dated in its backend, customer bookings and UX.

Simple tasks require navigating what feels like 40 different screens and toggling obscure settings just to get one thing done.

Business Operations

Our Implementation manager was great and helped us work through the data with a fine tooth comb as we transitioned from our old system.

limited forms, lack of monthly view options for appointments, reports not so good,when writing notes the pencil is not that sharp

Office Manager

All in one features, phone, scheduling, texting, sending the patient reminders of their appointment.   And our patients are liking the customized loyalty points.  

Practice Manager

The level of customization, AI developments have really helped with navigating the system, all in one program - from client communication, payment processing, reporting, employee scheduling and management, to goal setting and tracking

Salon and spa owner

Right now I find it harder to schedule and rebook guests. When I add services to a ticket, it seemed harder.

Nurse

Zenoti helps our business stay functioning with the appropriate forms, patient profile, online booking options for the clients, as well as an awesome support team to help navigate through the software with additional changes and needs.

Chief Operations Officer

Limitations on transactional text communications with guests, as we cannot send the same text to multiple guests as part of our follow-up efforts.

I’ve requested my data to transition to another platform and cannot get it sent over.

Every follow-up is ignored, including one sent to the legal team, as it is clear they are not holding up their end of the contract.

Brand Designer, Social Media and Marketing Manager

It is nice to have client communications, online booking, appointments, payments, marketing, and feedback all streamlined in one place.

ZENOTI vs Geelus Comparison (2026)

ZENOTI

Geelus

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives