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ZENOTI Pricing, Features, Reviews and Alternatives

ZENOTI product overview

What is ZENOTI?

Zenoti is an all-in-one enterprise software used by spas, salons, med spas. Our award winning platform is used by more than 12000 businesses across 50 countries. Zenoti is engineered for reliability and scale, harnessing the power of enterprise-level cloud technology for businesses that want to scale. Our customers have grown their revenue, on average, by 60% in the last 2 years. It sounds astonishing, but it’s true!

Key benefits of using ZENOTI

1. Take your guest experience to modern heights. Now your guests can seamlessly check-in and check-out with automated payments, saving your customer and your business precious time.
2. Integrate multiple locations to ensure that your customers enjoy a seamless experience across the nation. Zenoti puts your records in one place and ensures a consistent experience wherever your customers go.
3. With Smart Marketing you can predict client needs and trends to deploy personalized and automated marketing that keeps your schedule full and optimized. Users can automate and personalize marketing tasks, sending service reminders, product refill reminders and birthday greetings quickly and efficiently.
4. Manage your employee payroll, commissions, bonus, performance and attendance with our all-in-one spa and salon staff management software.
5. Our platform delivers complex scheduling requirements while providing an intuitive experience that your customers will love. Fill more slots, grow revenue, and free up your front desk staff.
6. With digital forms eliminate the manual processes and create a better experience for your patients, improve the speed and accuracy of daily operations, while also garnering valuable data to inform your marketing.
7. Our analytics platform enables you to can create your own dashboards, custom reports, access analytics data sets and create your own calculations - all on real time basis.
8. We have partnered with leading payment solutions provider. Our partnerships offer our clients the ability to integrate 3rd party solutions in a way that is convenient and secure.
9. Zenoti is available as a native mobile application on iOS and Android, providing users with the flexibility to manage online bookings on the go.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Knowledge Base
Chat
FAQs/Forum
Email/Help Desk
Phone Support

Training options

Live Online
Videos
Documentation
Webinars
In Person

ZENOTI pricing information

Value for money

4.2

/5

912

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ZENOTI features

Functionality

4.3

/5

912

Total features

75

6 categories

Most valued features by users

Inventory Management
Reporting & Statistics
Point of Sale (POS)
Multi-Location
Activity Dashboard
Alerts/Notifications
Third Party Integrations
Customer Database

Functionality contenders

ZENOTI users reviews

Overall Rating

4.4

/5

912

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.4/10
Rating distribution

5

4

3

2

1

565

218

91

23

15

Pros
My experience has been very positive for the overall business and I pertain the salons growth and success largely to Zenoti tools, which are continuously being improved and upgraded.
AvatarImg

Savvia P.

I think the inventory section of the software will work very well for us, help us save time ordering and help records be more accurate. The booking is very good also.

CC

Charlie C.

M happy with the software features and so fair the support has been very helpful and quick.

Ac

Ana claudia N.

Cons
Their inventory module is by far the worst in the industry. Multi store transactions of transfers still is not working.

PG

Paola G.

We used this software for a handful of months when our previous software for scheduling clients was continually failing us. Zenoti did not fix this problem in the slightest.

CS

Cody S.

The lack of flexibility on these ends make the work difficult and a lot of time wastage applies.

NK

Nagham K.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Wellness software that does really well!

Reviewed 3 years ago

Been using this software for over 4 years, it is consistent and supports most operations of the salon. Interacted with many members of the Zenoti and they are always forthcoming with solutions and ideas. We now use Zenoti as the core software and integrating with other software to compliment and support the day to day functions of different departments.

Pros

- Real Time - Easy access & navigation - Setup and implementation is quick - Support and troubleshooting is quick - Mailer on regular updates, testimonials and industry best practices

Cons

Chat support on complex scenarios/ requirements. Sometimes it takes the whole day. Its easier to discuss complex requirements over the phone.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Switching from Mindbody to Zenoti

Reviewed 8 months ago

The experience with the Zenoti team, specifically our Onboarding Specialist, was exceptional. My team felt very supported and while there were some hiccups during the implementation process, there was never panic or stress that an issue would not be resolved. We felt really comfortable and happy with the overall experience. We're looking forward to utilizing Zenoti to its fullest.

Pros

The client interface for booking class and purchasing a membership is a wonderful experience, I find it to be much more straightforward and there are a lot of customizable options. I also find Zenoti's integration with Zoom and Shopify create a better client experience and we're just starting to see the benefits.

Cons

With any software, when you switch from using one to the other, there will always be some things that are missed. But the team at Zenoti has been very accommodating and helpful with finding alternative solutions or even raising opportunities for some of those features that we would want to see. It is a bit of a learning curve and the number of reports available are a lot and overwhelming. So it will take time to understand and learn the ropes.

Vendor response

Thanks for reviewing us on Capterra Caren! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent multi location software

Reviewed 2 months ago

I overall loved the onboarding teams process when making sure that everything is working smoothly. [SENSITIVE CONTENT] is a fantastic Zenoti team support. She’s an expert in helping you understand all the aspects of the software.

Pros

I enjoy the ability to manage multiple locations effortlessly and provides for a seamless customer booking process.

Cons

While I can work around it for now I do think that the customization features in email/text notifications could be a bit more customized.

Vendor response

Hi Viktoriya! Thank you so much for your review. We are so happy to hear that Zenoti has helped you efficiently manage multiple locations, and has provided a seamless customer booking process. It's always our goal to provide you with the tools and resources to help you and your business continue to thrive. We look forward to our continued partnership!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Could work for most, be aware of the issues you'll run into

Reviewed 2 months ago

We thought is was a newer software and cloud based, but it has been a sideways movement for us and the premium we are paying compared our old one is not worth it. Cloud based is good, but keep in mind, not only does their stuff need to work, they can only work as well as the browsers on your PC/Mac. And the customer support are unable to understand the issue and keep sending links for usage tutorials.

Pros

Cloud based, and security that comes with it

Cons

There are a few issues, but it's getting harder to wrap our heads around these: 1. Unable to add a product to a service without interrupting the POS - is an issue in larger salons where people are checking out while another ticket is being edited. 2. Waitlist does not work, even though one chooses a specific stylist, a range of dates and time, software triggers notifications when none of the specified...

Vendor response

Thank you for sharing this feedback Mahesh. We are committed to providing our customers the best support possible, and we are very sorry that your experience did not match your expectations. The issue has been communicated to the respective teams, they will look into it immediately and reach out to you regarding this matter. Please provide all details related to this issue for us to find the best possible solution. Your feedback helps us get better and we will improve on our support and services moving forward.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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great service for a small company

Reviewed 4 months ago

im having a great experience with the system that helps me to easily manage a small business

Pros

the system is easy to use, accessible everywhere, intuitive

Cons

so far i did not find a feature that i like least

Vendor response

Bogdan, thank you for taking the time to review your experience with Zenoti! We're glad that our software helps you easily manage your small business. It's our top priority to be there for you every step of the way to help you achieve your business goals. We look forward to our continued partnership and please don't hesitate to provide more feedback moving forward!

ZENOTI FAQs and common questions

Q. What type of pricing plans does ZENOTI offer?

ZENOTI has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of ZENOTI?

ZENOTI has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does ZENOTI support?

ZENOTI supports the following languages:
English


Q. Does ZENOTI support mobile devices?

ZENOTI supports the following devices:
Android, iPad, iPhone


Q. Does ZENOTI offer an API?

Yes, ZENOTI has an API available for use.


Q. What other apps does ZENOTI integrate with?

ZENOTI integrates with the following applications:
Google Analytics 360, QuickBooks Online Advanced, Twitter, Stripe, Meta for Business, Xero


Q. What level of support does ZENOTI offer?

ZENOTI offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Email/Help Desk, Phone Support

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