ZENOTI Pricing, Features, Reviews and Alternatives

Thorough features, like multiple pricing on single service.. , they have localised customer services in my country that able to help with queries. They have evolved much since the day i first use this software (2015), so new features being introduced often, and i believe in the team to keep improving.

The lack of feature to self download & upload data entries to the system. Reconciliation of daily transaction is a pain if there are more than one EDC terminals, because Zenoti pulled report cannot differentiate card payment to which terminals (it only separates by card type.. i.e. mastercard, visa, debit, others).

Thanks for reviewing us on Capterra Ardyan! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future. Thanks for being an advocate for Zenoti!

The software is essentially enterprise-grade, so when we made the switch as a SMB local spa there were a TON of settings/questions we had to go through at setup, but the team does a really good job of understanding your processes and requirements and getting the software dialed in appropriately. It is a product that fits us for today and well into the future, and the additional features they keep...

Read more

Biggest thing we are missing (and we have put in an enhancement request) is the ability to prioritize certain staff over others, as we try to book certain people first before we book others. Also wish we could allow staff to get text messages when appointments are booked for them, as most people function by text, but with the new Google/iOS calendar syncing this may be a decent alternative. Also the length of appointments is odd when you have appointment time plus buffer time that all looks the same, so wish there was a way to grey out buffer time or make it different so our receceptionists can discern easier if they need to reduce buffer time a bit to fit in an additional appointment.

It seemed extremely feature-rich for large businesses, and very flexible and customizable from the backend by Zenoti. However, it was overwhelming and cumbersome for a small business like ours. We were guinea pigs for a trial run for small business integration, so we got a lot of attention and help from the developers.

The interface looks dated and unattractive. Also would load with visual glitches on certain browsers. Tremendous amount of features was overwhelming and unnecessary for a small business. POS integration was awkward and unreliable. Despite the fact that we got a lot of attention and help from the developers to try to mold Zenoti to our needs, we ended up spending too much time fighting with the system to the point that it was harming our productivity and we had to switch to something that was more stable and plug-and-play ready.

Thanks for sharing this feedback Lukas. We are very sorry that your experience did not match your expectations. We are committed to providing our customers the best support services and this should not have happened. The issue has been communicated to the respective teams and they will look into it on priority. Please connect with our Customer success team in this regard and we request you to please provide all details related to this issue for us to find the best possible solution. Your feedback helps us get better and we assure you to improve on our support and services going forward.

What I like the most about Zenoti, is the one to one care package that you get ongoing, they don't just stop once your in, you have someone to keep you going, to talk to about problems, to encourage you to try new things to advance your business and to keep encouraging you into it if you don't make the time.

There is nothing that I have found that I dislike, if I have a problem I tell [sensitive content hidden] and she helps get that problem fixed.

[SENSITIVE CONTENT]. He’s been Amazing at helping us adjust to the change. I Ike the way it looks and there’s some really easy functions to it. I like the class sign up.

There’s some things that are fluid with a yoga studio. The inability to change a clients membership between packages, for example is we do a challenge and they have an existing package, I would like to have the ability to set priority in pricing options. So the system will pull from the challenge or the most important one and leave the class passes I also do not like thaT you have to open an invoice to change the date of a memberships. We will our chase a membership say on Friday for a student who took class in a Monday and it’s a lot of steps to do that.