ZENOTI Pricing, Features, Reviews & Comparison of Alternatives

ZENOTI

The #1 cloud software for salons, spas and medspas.

4.55/5 (109 reviews)

ZENOTI overview

What is ZENOTI?

Zenoti is an all-in-one enterprise software used by spas, salons, med spas. Our award winning platform is used by more than 5000 businesses across 32 countries. Zenoti is engineered for reliability and scale, harnessing the power of enterprise-level cloud technology for businesses that want to scale. Our customers have grown their revenue, on average, by 60% in the last 2 years. It sounds astonishing, but it’s true!

Zennoti is unique in that we are a true enterprise system, going beyond the basics of a scheduling and POS system. Our centralized platform integrates appointment scheduling, billing, marketing, inventory, custom reporting and mobile apps. Our platform also supports multi-location business with rich reporting, corporate level controls and more. We have partnered with several leading brands in wellness and beauty industry like Mario Tricoci, Sonobello, Profile by Sandford, Hands and Stone, Waxing the City, MGM Resort Spa, Zifit Infrared Fitness to name a few.

Our mobile platform brings simplicity to the complexity of running your business. Staff have an easy to use system and are able to elevate the customer experience. Built-in marketing features help keep your appointment book full, and other capabilities automate many aspects of operations.
www.zenoti.com

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, Europe and 3 other markets, India, Middle-East and Africa, United Kingdom

Supported languages

English
ZENOTI screenshot: Book online appointments via desktop or mobile applicationZEN001_BrandVision_FinalZENOTI screenshot: Generate reports to analyze sales and service hour figures ZENOTI screenshot: Create different access portals for customers, employees and managersZENOTI screenshot: Zenoti automated booking softwareZENOTI screenshot: Grow your business with Smart MarketingZENOTI screenshot: Dive deep into core analytics and take better business decisionsZENOTI screenshot: Digitize your manual process to create a smoother experience with Digital forms

ZENOTI reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.5
  4.4
  4.5
Manoj Samuel

Wellness software that does really well!

Used daily for 2+ years
Reviewed 2019-07-22
Review Source: Capterra

Been using this software for over 4 years, it is consistent and supports most operations of the salon. Interacted with many members of the Zenoti and they are always forthcoming with solutions and ideas. We now use Zenoti as the core software and integrating with other software to compliment and support the day to day functions of different departments.

Pros
- Real Time - Easy access & navigation - Setup and implementation is quick - Support and troubleshooting is quick - Mailer on regular updates, testimonials and industry best practices

Cons
Chat support on complex scenarios/ requirements. Sometimes it takes the whole day. Its easier to discuss complex requirements over the phone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Melissa Booth

Zenoti has ALL the features !!!

Used daily for less than 6 months
Reviewed 2020-04-17
Review Source: Capterra

The teams assigned to me were very polite, patient and of great assistance.

Pros
We had been researching software to manage our spa memberships and Zenoti has all the features we were looking for, plus more. Our team loves the ease and flexibility of the appointment set up and customer checkout. The system tracks all types of client series, loyalty points, and a variety of memberships. Plus the client can access their own account and see their past history and points. Zenoti has brought more ease and functionality into our business, for the management and the staff alike.

Cons
Since our company wasn't set up in spreadsheets prior, to Zenoti, and not being a tech savvy person by nature, I did find the transferring of info a bit time consuming. However, if I can do it then anyone can :) and it's worth it!

Response from Zenoti Software


Thanks for reviewing us on Capterra Melissa! We are delighted to see that your experience with Zenoti has been positive. We are glad to know that we are able to help you "Elevate your guest experience" through Zenoti. We value your partnership with Zenoti and look forward to always serving you better. Please do not hesitate to share any other feedback you have in future.

Thanks for being an advocate for Zenoti!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Michael Pritsker

Horrible for sending emails

Used daily for 6-12 months
Reviewed 2020-04-20
Review Source: Software Advice

Pros
It has some good features, however, my one major con has completely eliminated the pros.

Cons
I've repeatedly contacted the company about not being able to send mass emails to my database. Because I own multiple companies, when I try to send a mass email instead of combining the credits from all my locations into an org level, it only shows the credits from one location and therefore I cannot send a mass email. I've contacted the company repeatedly and they have not resolved the problem. I've completely lost patience with them and will be looking for another company. I do not recommend Zenoti.

Response from Zenoti Software


Thanks for the feedback Michael. We are very sorry your experience did not match your expectations. We are committed to providing our customers the best support services and this should not have happened. We did communicate this issue to our respective teams, and I hope they were able to help you with the Email credits at the Org level. If you have any other concerns that needs our attention please do reach our support team at support@z.com or if you have any feedback regarding our services please reach out to customersuccess@zenoti.com. Your feedback helps us get better and we assure you to improve on our response time going forward.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

Minimize review

Anonymous

Great CRM for wellness studios

Used daily for less than 6 months
Reviewed 2019-08-08
Review Source: Capterra

Pros
This tool is tailored made for the wellness studio space, making it a stand out against every other CRM out there. We've tried to fit Dynamics into our weight-loss stores and it just didn't do the trick. Zenoti is easy for a "non-techy" to use right out of the box. POS or appointment scheduling is a breeze.

Cons
The marketing automation is not quite up to "modern" standards. Although this is getting better, it is just not a great email/text tool for lead pursuit funnels. The email templates are pretty basic.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review

Barbara Frangos

Hands down THE best!

Used daily for 1-2 years
Reviewed 2019-12-06
Review Source: Capterra

Customer service and support is A++. I love the program. We’ve been using it almost 2 years and still unfolding it’s features. Hands down the best medi-spa software around.

Pros
It literally has everything you could ever need or want.

Cons
It’s so involved sometimes it can get overwhelming for a new user.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

ZENOTI pricing

Pricing options
Subscription
View Pricing Plans

For accurate pricing, contact Zenoti directly.

ZENOTI features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Customer Database
Employee Management
Gift Card System
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
POS
Reporting & Statistics
Sales Reporting
Third Party Integration

Credit Card Processing (78 other apps)
Customer History (87 other apps)
Discount Management (97 other apps)
Order Management (109 other apps)
Promotions Management (84 other apps)

Videos and tutorials

Additional information for ZENOTI

Key features of ZENOTI

  • Point of Sale (POS)
  • Check-in manager
  • Locker management
  • Email marketing
  • Wait list
  • Inventory control
  • Activity management
  • Activity tracking
  • Ad hoc reporting
  • Attendance management
  • Automatic reminders
  • Calendar management
  • Client portal
  • Commissions management
  • CRM
  • Client database
  • Customizable reporting
  • Electronic payments
  • Employee management
  • Employee portal
  • Employee self service
  • HIPAA compliance
  • Image library
  • Payroll management
  • Recurring appointments
  • Referral program
  • Registration management
  • Sales analytics
  • Sales reporting
  • Task scheduling
  • Activity dashboard
  • Appointment management
  • Automated scheduling
  • Drag & drop interface
  • Loyalty program
  • Social network marketing
  • Automated billing
  • Inventory management
  • Gift card system
  • Instructor scheduling
  • Email invitations & reminders
  • Contract management
  • Reporting & statistics
  • Payment processing
View All Features

Benefits

1. Take your guest experience to modern heights. Now your guests can seamlessly check-in and check-out with automated payments, saving your customer and your business precious time.
2. Integrate multiple locations to ensure that your customers enjoy a seamless experience across the nation. Zenoti puts your records in one place and ensures a consistent experience wherever your customers go.
3. With Smart Marketing you can predict client needs and trends to deploy personalized and automated marketing that keeps your schedule full and optimized. Users can automate and personalize marketing tasks, sending service reminders, product refill reminders and birthday greetings quickly and efficiently.
4. Manage your employee payroll, commissions, bonus, performance and attendance with our all-in-one spa and salon staff management software.
5. Our platform delivers complex scheduling requirements while providing an intuitive experience that your customers will love. Fill more slots, grow revenue, and free up your front desk staff.
6. With digital forms eliminate the manual processes and create a better experience for your patients, improve the speed and accuracy of daily operations, while also garnering valuable data to inform your marketing.
7. Our analytics platform enables you to can create your own dashboards, custom reports, access analytics data sets and create your own calculations - all on real time basis.
8. We have partnered with leading payment solutions provider. Our partnerships offer our clients the ability to integrate 3rd party solutions in a way that is convenient and secure.
9. Zenoti is available as a native mobile application on iOS and Android, providing users with the flexibility to manage online bookings on the go.