ZENOTI Pricing, Features, Reviews & Comparison of Alternatives

ZENOTI

All-in-1 spa, salon and fitness management software

4.55/5 (67 reviews)

ZENOTI overview

Zenoti is an all-in-one, cloud software used by spas, salons, med spas, yoga and fitness studios to grow and manage their business. Zennoti is unique in that we are a true enterprise system, going beyond the basics of a scheduling and POS system. Our centralized platform integrates appointment scheduling, billing, marketing, inventory, custom reporting and mobile apps.

Zenoti Mobile brings simplicity to the complexity of running your business. Staff have an easy to use system and are able to elevate the customer experience. Built-in marketing features help keep your appointment book full, and other capabilities automate many aspects of operations.

Zenoti's enterprise platform is designed for the multi-location business with rich reporting, corporate level controls and more. Other Zenoti features include digital consultation forms, inventory management and enterprise custom reporting.
www.zenoti.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, Europe, Middle-East and Africa

Supported languages

English
ZENOTI screenshot: Generate reports to analyze sales and service hour figures An Overview Of Zenoti SoftwareZENOTI screenshot: Create different access portals for customers, employees and managersZENOTI screenshot: Generate online intake forms for med spasZENOTI screenshot: Book online appointments via desktop or mobile applicationZENOTI screenshot: Access tasks from the main Zenoti dashboard

ZENOTI reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.5
  4.5
  4.5
Margaret Jacobson

Incredible Ability to Tailor this System to the Practice/Business Model - Great Support Provided

Used daily for 2+ years
Reviewed 2017-07-27
Review Source: Software Advice

We have waited a long time to do this review as we have really taken time to grow into this very robust system. I have done other reviews on this website and when something doesn't work...I am not shy to report it. However, I have really enjoyed the solid staff at Zenoti. I like that we can communicate easily via text and also by phone when in a pinch. We have added various aspects of their system as we have grown. For example, we weren't using the email capabilities to their full capacity nor the text campaigns until this last 9 months. We also began creating memberships over the last year that are an increasing hit here with our patients. I think that if you have a limited number of items in your inventory, then you should definitely use Zenoti. We just had way too many items and we needed one that could hook up to a scale to measure grams, etc. There are a lot of cool features in Zenoti as you dig around. I think just knowing that it will handle all of your basic aspects for services and scheduling quite well is great and then knowing that as you get more familiar...after the onboarding is over, start to explore the other aspects it has to offer. All in all great product and really good people on staff. Makes me want to go to India to meet everyone!We started using Zenoti before it was even Zenoti...it was called Manage My Spa! -love the ease of creating services -robust patient info database with ease for creating reminders for a variety of things related to payment and customer service - ability to store CC info safely and securely - reasonably priced text messaging system - ability to create packages and memberships - ability to create online purchasing of services and products - can set up merchant account to accomodate facility as a health/medical facility so patients can use FSA/HSA cards -ability to create html coded robust email reminders and follow up -fabulous timely and friendly customer support. Do not let the fact that the customer support is in India steer you away. My experience is that the people of India and those working specifically for Zenoti REALLY understand business and the bottom line. They work hard to get things done in a timely manner. - On boarding staff was really helpful -Great marketing options from Text messaging to email campaigns. -increasing number of good reports for business analysis

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Phil Zepeda

Has literally everything! Powerful automated marketing amd client relations, easy interface, apps.

Used daily for 1-2 years
Reviewed 2017-07-18
Review Source: Capterra

You have a beautiful dashboard to see appointments for the day/week/month, promo performance, inventory status, revenue and real-time online mentions. Dashboard fully customizable to your preferences. Automation is fabulous. It tracks retail products sold and will send how to use email to cliemt as well as reminder that your product is getting low and sends a promo to come back for another service offering discount. 3 apps one for management, employees and clients/public. Send push notifications, get instant feedback, eliminating a bad review reaching the web. Tracking employee performance for upsell, product usage and any internal metrics you want. Employees can see real-time tips, client reviews, performance between colleagues, status if goals or contests are set by managers but best is they can input client data building profiles to personalize their experience or direct market them. Club members? No problem. Automatically discount or whatever membership provides. Client loyalty options are endless. Thats only half.... Zenoti will be the number one software in a year. They have a huge infusion of investor cash for 2017 and will be the biggest display front and center at ISPA 2017. I used booker, spa soft and others. Not even close. Zenoti comes to your spa or salon and sets it all up. But what you put into it that determines what you're success becomes.

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Anonymous

Product ranks 5-stars (great out of the box). Support ranks 10-stars (amazing).

Used daily for 2+ years
Reviewed 2018-04-19
Review Source: Capterra

Faster more efficient scheduling and rebooking of clients. Easy POS.Honestly, coming from 2 other software solutions in other salons, Zenoti has all the things you would expect and some great features you maybe didn't know you needed. But better than anything else, from the salon management side of things, is their insane level of support! Regardless of which SaaS one chooses, there will always be hiccups or struggles or confusion, but the folks at ZENOTI have been so great at walking us thru and solving any issue we have had - in minutes or hours, not days or weeks like the other guys.

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Rachna Shah

Best software to manage Franchise Model Business

Used daily for 2+ years
Reviewed 2018-04-12
Review Source: Capterra

We are a 45+ outlets chain using Zenoti since March 2014. We have seen significant improvement across multiple areas after we started using Zenoti platform. I love the following features in particular. - Feedback: Negative feedback on social media platforms has been reduced by almost 40%. - Memberships: 20% of our clients are enrolled in membership programs. - Marketing: Campaign led sales have increased by 2%. - Mobile App: Franchisee owners can see their business real time at any time of the day without having to login using a laptop. This is a huge win for franchise owners. - Appointment Book: we track all future appointments in Zenoti. This has completely taken away manual booking process. - Role permissions: After implementing this feature, Centre managers are now only allowed to look at financial data that they are supposed to look at. This helps us control cash pilferage.

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Purneet Manva

Good Experience !

Used daily for 2+ years
Reviewed 2018-11-22
Review Source: Capterra

Zenoti has been a good a support partner to our salon business, the POS solution has helped us streamline the appointment schedule and use their marketing tools to promote the offers/promos. Always On: is a good automated tool to remind clients who are due for their services/memberships without manually calling or communicating to them with the help of Campaigns which easy and simple format and effective tool to retain lapsed clients – we have recently started using this and we will hope to reap benefits. Marketing Campaign have been simple but effective tools to track effectiveness offers and promotions hassle free and report easily to know efficacy for promotional ideas. Reporting: Reports are quite well knit and gives required information in a nutshell which initially does take some time to understand.

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ZENOTI pricing

Pricing options
Subscription
View Pricing Plans

For accurate pricing, contact Zenoti directly.

ZENOTI features

API
Activity Dashboard
Automatic Notifications
Automatic Reminders
Customer Database
Customer Loyalty Program
Data Import/Export
Gift Card System
Inventory Management
Inventory Tracking
Multi-Location
POS
Reporting & Statistics
Sales Reporting
Third Party Integration

Credit Card Processing (43 other apps)
Customer History (46 other apps)
Discount Management (44 other apps)
Real Time Data (44 other apps)
Search Functionality (47 other apps)

Additional information for ZENOTI

Key features of ZENOTI

  • Point of Sale (POS)
  • Check-in manager
  • Locker management
  • Email marketing
  • Wait list
  • Inventory control
  • Activity management
  • Activity tracking
  • Ad hoc reporting
  • Attendance management
  • Automatic reminders
  • Calendar management
  • Client portal
  • Commissions management
  • CRM
  • Client database
  • Customizable reporting
  • Electronic payments
  • Employee management
  • Employee portal
  • Employee self service
  • HIPAA compliance
  • Image library
  • Payroll management
  • Recurring appointments
  • Referral program
  • Registration management
  • Sales analytics
  • Sales reporting
  • Task scheduling
  • Activity dashboard
  • Appointment management
  • Automated scheduling
  • Drag & drop interface
  • Loyalty program
  • Social network marketing
  • Automated billing
  • Inventory management
  • Gift card system
  • Instructor scheduling
  • Email invitations & reminders
  • Contract management
  • Reporting & statistics
  • Payment processing
View All Features

Benefits

Zenoti is available as a native mobile application on iOS and Android, providing users with the flexibility to manage online bookings on the go.
Zenoti offers multi-location support, delivering business users with a system that is capable of sharing information across locations as well as on a single site.
Users can automate and personalize marketing tasks, sending service reminders, product refill reminders and birthday greetings quickly and efficiently.
Zenoti includes a calendar complete with drag-and-drop interface, enabling users to manage employee schedules easily.
Zenoti incorporates custom reporting tools, allowing users to create ad hoc reports accurately and conveniently.