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A lot goes into managing the everyday operations of a salon. There are client appointments to take care of, invoices to process, and staff schedules to manage. These functions can get even more difficult during peak hours and ultimately impact your actual operations.
However, with the help of salon management software, you can streamline and automate these tasks. To help you evaluate salon management software, we have prepared this guide.
Here is what we will cover:
Salon management software is a tool that helps salon owners and managers integrate everyday business operations such as appointment booking, employee scheduling, customer communications, and point-of-sale transactions. Some advanced solutions also integrate marketing, employee commissions, inventory management, and employee payroll into the same centralized system.
The tool can be used by hair salons, tanning salons, beauty parlors, massage therapists, day spas, and other similar businesses.
Typically, salon management software is available in one of the following two deployment models:
Cloud-based deployment: Under this deployment option, the responsibility of hosting and maintaining the solution falls on the vendor. As a user, you can access the tool via a browser or a mobile app, and pay a per-user-per-month fee. Most salon management tools are available under this deployment option.
On-premise deployment: Under this deployment option, the responsibility of hosting and maintaining the solution falls on the user. You pay a one-time, upfront licensing fee to purchase the tool. You may also need to pay extra for customer support or software updates.
Key question to ask a vendor: What is the solution’s total cost of ownership, including implementation costs and any additional equipment requirements?
We have prepared a list of typical features to help you learn more about the software’s capabilities:
Appointment booking and management: Schedule, reschedule, or cancel client appointments. The tool maintains a cumulative calendar with all appointments in one place, providing visibility to users and helping ensure that there are no double-bookings.
Appointment changes in SimplyBook.Me
Employee hours management: Track and manage employee availability according to client appointments.
Staff scheduling in Shedul
Client database: Maintain a database of client information such as contact details, service history, membership information, and loyalty points.
Searching client information in Phorest
Invoicing: Create invoices for the services provided to a customer. Share these invoices either via email or print copies for them.
Invoicing in baxus
Point-of-service: Receive payments via multiple channels, including cash, credit and debit cards, and checks. Log payments automatically into the system and keep a detailed history for accounting.
Point-of-service dashboard in SuperSalon
Client communication: Share appointment bookings or reminders with clients via email, SMS, or call. Some tools also allow you to set marketing campaigns within the system.
Sending appointment reminders in Acuity Scheduling
Key question to ask a vendor: Can we customize the features in your tool to suit our specific requirements? For instance, can we add our logo on the invoices?
Note: The applications selected in this article are examples to show a feature in context, and are not intended as endorsements or recommendations, obtained from sources believed to be reliable at the time of publication.