Convin vs Fathom

Gong.io

Fireflies

800.com

Genesys Cloud CX

Otter

charles

Compare Convin and Fathom based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Convin is a contact center-focused Full-Stack Conversations QA platform powered by AI. Conversation analysis provides last-mile agent coaching, winning behavior analysis, and 100% omnichannel conversation audit. 


Activity Dashboard

AI/Machine Learning

Alerts/Notifications

Call Monitoring

Call Recording

Conversation Intelligence

Customer Experience Management

Dashboard

Employee Coaching Tools

Feedback Management

Lead Qualification

Learning Management

Monitoring

Multi-Channel Communication

Multiple Scoring Models

Onboarding

Performance Management

Playbooks

Quality Assurance

Quality Management

Real-Time Data

Recording

Reporting/Analytics

Training Management

Convin

Android

Linux

Web-based

Windows

iPhone

Consultant

It provides ease of implementation as well as ease of integration. I love how it transforms our conversations with number of features it provides.

Admission Counselor

It is quiet simple to use with such an amazing an team of customer support. I couldn't thank much to Convin to easing my life with such ease of implementation.

Admission support officer 

As far as it goes it is well and good the team has been supportive and co-operative and they have resolved all the technical and business requirements requested by us.

Team lead ,sales 

Great interface to do audits, and also good features to get the transcripts a swell of a call recording - helps to bridge the gap betwen AI and manual audits as well.

Quality Manager

Overall experience has been extremely great. The way the onboarding was done by the Convin team along with handling and understanding of our business needs is very good.

Principal Trainer

Convin has helped reducing a lot of manual data management, it's a user friendly easy to understand platform. Helps analysing a lot of different conversation data points with ease.

Business Development Executive

The productivity of our evaluation has significantly risen thanks to the benefit of having AI integrated into your program.

Head of team

Overall it's been  good so far have adapted to it and been using it from past 6 months have made it easy to track the data and share feedback with respective members.

Comprehensive auditing capabilities2. User friendly interface3.

Quality Analyst

The best part of using Convin is you can use it for your day to day activity for audit and feedback and it also gives you the benefit of getting keywords type analysis.

Process Manager

As of now I had faced small challenges which can be ignored.

Team Lead

Audits are perfectly done , Coaching sessions are vey helpful.

Convin.ai's weakness for me is that there could occasionally be confusion over who was speaking. Although it says that the caller stated it, I may have added something.

Quality & Training

Having clustered call tags makes it difficult to select the right ones since we have multiple lines of businesses and we have the call tags collectively.

Associate Manager - Learning & Development

Additionally, if we are in need of assistance, the convin's support team is always there for you and they always ensure that the issues raised are addressed and resolved at the earliest.

Nutritionist

Recognizing important words/phrases that will allow us to determine which calls require further investigation.

Team Leader

To improve the conversation. To avoid negative talk from dash board.

For my company, I'm dealing with a lot of consumer questions and pricing concerns. I've seen the value in sending feedback to my manager and having it updated in convin in real time for instant usage.

Convin screenshot: Convin dashboard

Convin screenshot: AI Phone Calls 

Large Enterprises

Mid Size Business

Small Business

Fireflies.ai is a cloud-based platform that helps businesses capture video, slides, and screen shares during calls while also generating a transcript of the conversation.

Otter is a transcription software designed to help businesses generate notes for meetings, interviews, and lectures through voice dictation or file transcription. The AI-enabled solution allows organizations to record, organize, and save voice notes and interactions in a centralized repository.

Gong.io is a revenue intelligence platform that enables stakeholders to centralize all revenue workflows, providing actionable insights and streamlining processes with purpose-built AI. Gong's capabilities include Gong Forecast, which enhances revenue operating rhythm with increased customer data to drive forecast accuracy and actionable insights across the organization.

Fathom is the free AI meeting assistant that records, transcribes, and summarizes your Zoom, Google Meet or Microsoft Team meetings so you can focus on the conversations instead of taking notes. 

Access Controls/Permissions

Action Item Tracking

Alerts/Escalation

Annotations

Automatic Transcription

Call Management

Call Tracking

Call Transcription

Chat Transcript

Chatbot

Code-free Development

Collaboration Tools

Conferencing

Configurable Workflow

Customizable Branding

Data Entry

File Sharing

For Sales Teams/Organizations

Live Chat

Meeting Management

Meeting Notes

Multi-Language

Natural Language Processing

Notes Management

Playback Controls

Predictive Analytics

Real-Time Analytics

Reminders

Reporting & Statistics

Search/Filter

Sentiment Analysis

Single Sign On

Speech Recognition

Speech-to-Text Analysis

Task Management

Templates

Third-Party Integrations

Timecoding

User Management

Video Conferencing

Fathom

It is simple to use and the notes I get back are wonderful, useful and actionable. Customer support has been amazing, very responsive.

Founder

The new notes feature where you can change the format of the notes entirely with a click of the button (change templates) is outstanding. And the Zapier integration is great.

Easy to turn off if not appropriate to record that particular Zoom call. The transcription process is amazing and even picks up soft-spoken individuals and those who may have a strong accent.

Executive Director

Excellent AI TOOL and the customer service has been excellent as well. Super fast answers from the team and very easy to use.

Owner

I'm afraid the rug will get ripped out from under me and I'll have to pay to access my files some day.

User Experience

Effortuiously recorded meetings created quick and easy-to-digest summaries and allowed me to share recordings with clients in one click. It seems so obvious, and yet it's so brilliant.

Every time I've contacted support they've been real humans and very helpful. I love that it integrates with Zoom and starts when I start my call.

I love the meeting summaries. They are exquisitely helpful for my clients because so much comes up in our calls that it's hard to be present and take notes that make sense.

Content Marketing Manager

The tool itself is pretty easy to use and the team is responsive to feedback and questions.

owner

Fathom is easy to use and eliminates the need for me to frantically take notes during Zoom calls. The transcription function is nearly perfect.

CFO Analyst

It has been great, I had issues at first but customer service really helped, and came out pretty quickly.

Founder and Principal Consultant

Fathom integrates seamlessly with my Zoom and is there when I want it. The post-meeting processing is quick and accurate.

Managing Director

Inability to upload external recordings for processing, but aware this is on the roadmap for the future.

We use this for all our meetings on a daily basis. Had a couple of questions to their support team and got a great and fast response.

Early Literacy Interventionist

Overall, it is a great investment especially with today’s work environment.

Lead Strategist

My only downside is when someone uses screenshare the fathom app can't also appear.

Integration Consultant

Fathom is cost effective and efficient for any company.

I guess the only drawback is that you need to pay (more) attention to the meeting and decide why category to place the comments. This mind juggling can be disconcerting.

Convin vs Fathom Comparison (2026)

Convin

Fathom

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives