Gong.io vs Substrata Q

Fathom

Clari Copilot

Outreach

Fathom is the free AI meeting assistant that records, transcribes, and summarizes your Zoom, Google Meet or Microsoft Team meetings so you can focus on the conversations instead of taking notes. 

Clari Copilot is a conversation intelligence tool that helps sales teams with pipeline visibility, actionable insights, and real-time coaching.

Outreach is a sales execution platform that helps businesses optimize productivity. It offers insightful engagement with customers and helps teams design, measure, and improve workflows.

Gong.io is a revenue intelligence platform that enables stakeholders to centralize all revenue workflows, providing actionable insights and streamlining processes with purpose-built AI. Gong's capabilities include Gong Forecast, which enhances revenue operating rhythm with increased customer data to drive forecast accuracy and actionable insights across the organization.

Activity Dashboard

Activity Monitoring

Activity Tracking

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Archiving & Retention

Assessment Management

Audio Capture

Automatic Call Distribution

Automatic Outbound Dialer

Automatic Transcription

Budgeting/Forecasting

Business Process Automation

Call Monitoring

Call Recording

Call Reporting

Call Scripting

Call Tagging

Call Tracking

Call Transcription

Chat Transcript

Code-free Development

Collaboration Tools

Commenting/Notes

Communication Management

Competitive Analysis

Conferencing

Contact Management

Content Management

Contextual Guidance

Conversation Intelligence

Correlation Analysis

CRM Integration

Customizable Fields

Customizable Reports

Customizable Templates

Dashboard

Dashboard Creation

Data Management

Data Visualization

Deal Management

Email Alerts

Email Management

Email Templates

Employee Coaching Tools

Employee Scheduling

Engagement Tracking

Event Triggered Actions

Feedback Management

File Transfer

For Call Centers

Forecasting

For Sales Teams/Organizations

Goal Management

Graphical Data Presentation

Integrations Management

Interaction Tracking

Keyword Filtering

Labor Forecasting

Meeting Management

Mobile Access

Mobile App

Multi-Channel Communication

Multi-Language

Natural Language Processing

Natural Language Search

Notes Management

Onboarding

On-Demand Recording

Opportunity Management

Performance Management

Performance Metrics

Personalization

Pipeline Management

Pipeline Reports

Playbooks

Predictive Analytics

Process/Workflow Automation

Productivity Analysis

Prospecting Tools

Real-Time Data

Recommendations

Recording

Reminders

Reporting/Analytics

Reporting & Statistics

Role-Based Permissions

Sales Activity Management

Sales Automation

Sales Onboarding & Training

Sales Pipeline Management

Sales Reports

Sales Trend Analysis

Scheduled Recording

Search/Filter

Self-Service Search

Sentiment Analysis

Speech Recognition

The Gong.io integrations most frequently cited by reviewers are: Salesforce Sales Cloud (a CRM product rated 4.9 out of 5 for its integration with Gong.io) and Zoom Workplace (a video conferencing product, 5.0).

Integrations

By industry, Gong.io reviewers are most commonly professionals in computer software (38%). The most frequent use case for Gong.io cited by reviewers is call recording (83% of reviewers).

Gong.io

Web-based

Android

iPhone

Chorus

SalesLoft

ExecVision

Fireflies

Basic

Account Executive

It has single handedly improved our performance as a sales organization this year, as it allows us to record all of our sales calls and get detailed summaries on where deals stand and allows us to focus on quality conversations, rather than having to take detailed notes during discovery calls, demos, and proposals.

VP, Revenue

Lack of AI features across all call transcripts, the wait on transcription times / upload times, and the frequent product outages.

Senior Account Executive

I can easily discover the "good" and the "bad" of calls, discover more about talk ratio, and the videos are easily sharable to help with collaboration.

Inbound Sales Development Representative

Being fairly new to my role, Gong has helped me immensely by allowing me to listen to and review multiple calls of my colleagues to gain an in-depth understanding of what works and what doesn't work in my role when speaking with clients.

Sales Operations Manager

This lack of flexibility has required us to engage our development team at additional cost, adding significant operational and opportunity costs just to extract data we already own. If your business needs easy, bulk access to call data or plans to integrate with other platforms, these limitations can create challenges.

The mobile app is also fantastic and allows you to review calls on the go or in the car (it even syncs with CarPlay).

Sr. Solutions Engineer

UI can be somewhat cluttered, getting to the exact place you want could be done a bit easier.

I wish this solution was available years ago - huge timesaver, keeps me productive without having to sort through notes.

As per CCPA, we ensure data is available in a ‘readily usable format’ in line with industry standards and consistent with Gong’s documentation and product specifications.”

Call recording functionality is a game-changer.

However, their current solution is far from convenient or accessible—it requires downloading calls individually, which is impractical and inefficient for a large volume of data.

The ability to request coaching and feedback on specific calls.

Gong is an amazing tool for sales process management.

Gong makes it very easy to do a lot, most importantly record and listen back to sales calls and monitor our sales forecast.

Marketing Manager

Added the add-on to my outlook to send a Gong invite with any zoom invites and it works sporadically.

This means no further customization or support is available if you need bulk access to your call data.

Gong is top quality when it comes to call analytics and support.

Manager

Great tool for reliably recording calls with an AI assistant overlay.

Nails its core offering, the ability to review and coach in a "film room" style.

Gong was one source of truth for maintaining and keep tracking of all sales call videos.

Back when I was in Sales I used it for call recording and then later to listen back for training purposes.

Product Manager

Lack of privacy within the organization with all calls related to the business in one place

Account Manager

Many calls wont need to be reviewed but its helpful to go back and review customer discussions to ensure you are 100% on the same page and addressing all of their needs without needing to send follow up emails or phone calls.

Being logged out every 5 mins is annoying and not enough training has been provided

My biggest complaint is when someone doesn't let you record the call.

the chrome extension doesn't work at all.

Sr SdR

Gong is amazing to go back and watch past customer calls for info and preparation

it has some nice AI features but I find it almost unusable.

Extremely positive, probably the favourite platform within my tech stack.

Much better/more accurate transcriptions than other softwares as well.

I can then get transcripts from the call that are easy to write up.

This is invaluable if you work in CS or Sales and need to reference past call recordings, or listen in on your colleagues calls.

The experience is very smooth, I like a lot how it summarizes your call for you, it is easy to take away the most important points

It is super clunky, hard to find information you need.

The transcript it generally good enough to read and recall the discussion.

we remain committed to assisting your team within these existing product parameters.”

Associate Sales Engineer

All of our sales calls are recorded through Gong, and the analytics provided for each call are great for training and benchmarking our team.  Being able to search for specific calls by keyword or participant has also been useful

Associate Director

The best feature is call recording and transcripts and the ability to highlight and track few important points/topics from the call recording without necessarily going through the entire log.

HR Officer

Gong's many features such as transcription of calls to texts and continuous updates of the call log allow us to accurately document all requests and also know the capabilities of the team to respond.

Gong.io provides a lot of services that help us perform functions with great flexibility, especially its distinctive capabilities of recording and transcribing calls, and providing the ability to review and follow them immediately, which makes you really enjoy listening to almost every call.

Sales Team Leader

Gong allows me to hear calls from my team, forecast my sales and coach the team based on the platform's great insights.

Overall the thing I like most about Gong is how easy it is to review my recorded meetings and know exactly when I speak or the client speaks.

Business Development Representative

I do not like that I don't have the ability to delete a call or recording. If the prospect doesn't show, and my SE and I are just chatting away, that whole conversation is posted to Gong and Salesforce, and there isn't a way for me to remove it.

It ensures that we cover every aspect of the calls, making the process of following up on feedback and requests accurate and comprehensive.

Director, Product Marketing

Nothing critical, but that forces some manual cleaning up and causes false alarms.

Helps me keep my quality up, understand where I talked too much (or too little), and areas of opportunity to improve for future calls.

Account executives and Account managers use it to review calls so that they can get a better understanding of what our prospects need.

Call Review

Data Analysis

Sales Performance

Conversation Analysis

Navigation

Call Coaching

Skill Improvement

Recording Management

Small Business

Mid-size Business

Large Enterprises

Zoho CRM

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

Vena

Vena is the FP&A platform built for Excel that uses cloud technology and AI. It enables modeling, analysis, centralized collaboration, and streamlined processes to help organizations plan. Users can model what-if scenarios and make bottom-up or top-down adjustments.

Advantage Incentive Compensation Management

Advantage Incentive Automation is an incentive compensation management solution that helps businesses automate sales incentives and recognition processes for sales teams, agents, distributors, and channel partners. The platform features no-code customization capabilities that allow organizations to create sales plan logic while automating complex KPI calculations and reward disbursals.

Q is a powerful email intelligence solution for B2B dealmakers. It relies on a cutting-edge social signal processing AI to analyze implicit meaning (subtext), true sentiment and power dynamics.

Gong.io vs Substrata Q Comparison (2026)

Gong.io

Substrata Q

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives