Gong.io Pricing, Features, Reviews & Comparison of Alternatives

Gong.io

Conversation intelligence technology for sales teams

4.88/5 (146 reviews)

Gong.io overview

Gong is a conversation intelligence platform for business-to-business sales teams that records, transcribes and analyzes all sales calls and interactions to increase the effectiveness of sales conversions. With the cloud-based Gong application, sales representatives can collaborate and use call intelligence to create more powerful sales pitches and methods.

Gong allows users to better understand what questions their most effective sales reps are asking, how they are discussing prices, and what their talk-to-listen ratio is. The information can then be leveraged to increase the efficiency of all business sales calls. Moreover, the Gong app transcribes and indexes all calls so that users can easily find and reference any needed call at any time.

Sales reps also have the option of sharing sales calls with the customers or internally depending on their needs, and reps can ask for customer’s feedback, tag other team members in call transcripts and mark areas for improvement. Gong also works offline, so the user gets alert on deals that require immediate assistance no matter where they are. Using the Gong mobile apps for Android and iOS, users can tune into sales calls, track the progress of deals and give coaching feedback to improve team efficiency on-the-go.
www.gong.io

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Gong.io screenshot: Access best practices data in order to improve call efficiency How One VP of Sales Uses Gong.ioGong.io screenshot: Calls are recorded and stored within the Gong systemGong.io screenshot: The AI functionality identifies topics, keywords, and more, and facilitates natural language searchGong.io screenshot: Recommendations are given to help sales reps improve their tactics

Gong.io reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.7
  4.8
  4.8
Joey Backs

One of the most valuable investments our team has made

Used daily for 6-12 months
Reviewed 2019-03-05
Review Source: Capterra

Excellent. I would give up just about any other tool in our GTM-specific stack before I gave up Gong.

Pros
As an individual contributor, I can't think of another piece of software our team has brought on that is more valuable to me than Gong (excluding the table-stakes Salesforce or Slack type stuff). Gong is my insurance policy when my notes don't capture everything and I need to relisten to a call before the next stage meeting. Gong gives me insight into the quality of a conversation based on the metrics it provides (how long did I spend talking in comparison to the prospect? What does that say about the pitch, or this customer fit?) Gong is also invaluable to our new team members (across many teams, not just sales) who want to get exposed to customer and prospect conversations fast, and on-demand. The interface isn't the prettiest but is easy enough to navigate, and I love being able to speed up calls 1-2X speed in .25 increments. The call transcript search is handy when I want to find a specific thing I remember discussing on a call. I like that Gong provides industry benchmarks for the metrics it measures.

Cons
Having Gong has made me a little bit more of a careless notetaker, because I know Gong is my insurance policy. At times this has burned me if some Zoom difficulty means the call doesn't get properly recorded because the Gong bot didn't get invited. If there are better categorization methods for calls, our team isn't using them. But it may be helpful to be able to quickly designate calls by type (prospect vs current customer) and use case / vertical (eCommerce vs SaaS for example). Salesforce data is pulled into Gong so maybe there's a way we just aren't utilizing.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

Minimize review

Natalie yacob

The Most Valuable Innovative Tool of the Decade

Used daily for 1-2 years
Reviewed 2019-03-27
Review Source: Capterra

I am a raving fan. I don't know if I've ever really been a raving fan of a tool, besides the company I work at (Copper CRM!). I love their UI, their marketing emails which are NOT annoying (how?!?!), and their friendly support team. But mostly- this incredible tool allows me to become a better salesperson. Faster.

Pros
So novel. Yes, other demo softwares allow you to get insights. But Gong takes it to a whole different level. The tips are a prime example of artificial intelligence of the future. I can see exactly what I need to improve immediately after a call- and I check after each one. I set realistic goals that I can actually measure based on recommended best practices that are outlined to me from research that Gong makes available to me- average amount of patience, interactivity, and more that's necessary for a successful sales call.

Cons
The only thing I would change is that I'd like to be able to search more words within demos I've completed. The search functionality is already incredible, as it can pinpoint certain filler words and I can search a variety of terms. If it could capture more, which it likely will as they progress, I'd be thrilled.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Myles Johnson

Gong's Awesome

Used daily for 2+ years
Reviewed 2019-04-01
Review Source: Capterra

My experience has been great. I watch a recorded gong video everyday. It's great for educational training and being able to observe other peoples conversations, understanding where they're having an impact conversations.

Pros
Gong gives me easy insight into conversations that I'm having and where the conversation is having a big impact based on the topics being discussed. It show's me how much I'm speaking, how much the client is speaking and whether or not the time is allocated appropriately to have a selling opportunity move forward. It's a great platform to learn and educate yourself based on recorded meetings of my co-workers

Cons
There haven't been many cons, if any at all. It's been a great tool to be using and has provided great insight into our conversations with customers/prospects at our organization.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Lily Duevel

Great for client facing teams!

Used daily for 6-12 months
Reviewed 2019-07-29
Review Source: Capterra

I would rate my overall experience with Gong.io a 10. It is solving the problem of reps being distracted on calls trying to talk to clients, fully listen, and also take detailed notes!

Pros
What I love most about Gong.io is that it transcribes your calls for you! I no longer have to worry about taking notes during my calls and being distracted as I know I can rely on Gong to record every single piece of information and transcribe it back to me via a script I can read through and pull from as if I took free handed notes. I also love that it captures how often you say a specific word (for example: my filler word is "so") to ensure that you can work on your presentation skills and realize how often you may say particular words that you should tweak in your talk track and/or overall call skills.

Cons
This isn't really a "con", but there are so many features that when I first started using it I felt overwhelmed. However, now that I use it every day, I feel really comfortable with the solution and it no longer feels like there is too much I should look at/do in terms of recapping my calls.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

Minimize review

Lisa Wyse

Closing more deals with Gong

Used daily for 6-12 months
Reviewed 2019-03-05
Review Source: Capterra

My overall experience has been great. I have used other call recordings, but never found them intuitive or easy to use. Gong's platform makes me want to use it and learn more. There isn't a day that goes by that I am not using Gong. I can't say the same for other call recordings I used in the past.

Pros
I am new to my company and Gong has been a real game changer. I love listening to demos/calls on my commute to work from top performers. I also love that I can tag my manager in parts of my calls and have her give me feedback. Gong has helped me ramp up a lot quicker with the ability to search for all of our product offerings and listen specific parts of those calls where reps are pitching that product line. This has allowed me to resort to Gong for a lot of my sales related questions versus asking people on my team what they would say in certain situations.

Cons
There is nothing I don't love about the software, only a little minor technical issue. I wish I could easily move the date on calls I schedule in Gong without having to delete them and reschedule them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Gong.io pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Contact Gong.io for a customized price quote.

Gong.io features

Collaboration Tools
Reporting & Statistics
Search Functionality
Third Party Integration

API (153 other apps)
Activity Dashboard (102 other apps)
Activity Tracking (64 other apps)
Automatic Notifications (56 other apps)
CRM Integration (128 other apps)
Contact Database (64 other apps)
Contact Management (59 other apps)
Customizable Templates (57 other apps)
Data Import/Export (57 other apps)
Email Integration (53 other apps)
Lead Capture (49 other apps)
Lead Management (61 other apps)
Real Time Data (60 other apps)
Sales Analytics (61 other apps)
Sales Reporting (60 other apps)
Sales Tracking (51 other apps)

Additional information for Gong.io

Key features of Gong.io

  • Archiving
  • Artificial intelligence (AI)
  • Assessments
  • Audio / video conferencing
  • Call recording
  • Call stats
  • Code-free development
  • Collaboration
  • Competitor Analysis
  • Contextual guidance
  • Conversation analytics
  • Correlation analysis
  • Data management
  • Data-driven recommendations
  • Distributed call recording
  • Event triggered recording
  • Machine learning
  • Natural language processing
  • Omni-channel
  • Recording bookmarking
  • Reporting/analytics
  • Sales conversation tracking
  • Scheduled recording
  • Screen activity recording
  • Speech recognition
  • Statistical analysis
  • Usage tracking / analytics
View All Features

Benefits

• The Gong platform efficiently records, transcribes and analyzes sales calls that increase sales conversions in order to use them as training material.

• WhisperTM acts as a personal trainer and provides the user with customized coaching tips to make each call better than the previous one.

• An efficient solution to gather feedback, provides notes, work together and coach any team in real-time.

• Gong transcribes and indexes all calls so the user can easily find the needed call using natural language search.

• The app also works offline, so users receive alerts on deals that require immediate assistance no matter where they are.