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Gong.io Pricing, Features, Reviews and Alternatives

Gong.io product overview

What is Gong.io?

Gong's Revenue Intelligence platform captures your customer interactions across phone, web conferencing, and email, understands what was said in these interactions, and delivers insights to help your team win more deals.

Key benefits of using Gong.io

• Clone your most effective sellers. Learn what separates your best reps from the rest, according to data.
Turn your average sellers into stars.

• Deal visibility, from contact to close. See every conversation in one place for every deal.
Make sure every deal is trending toward a close.

• Transform how you go to market. Every phone call, meeting, or email is at your ngertips. Hear the voice
of your market, and make sure the right things are happening.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base

Training options

Documentation
Live Online
Webinars

Gong.io features

Functionality

4.7

/5

500

Total features

39

10 categories

Most valued features by users

Third Party Integrations
Reporting & Statistics
Reporting/Analytics
Collaboration Tools
Performance Metrics
Alerts / Escalation
Assessment Management
Speech Recognition

Functionality contenders

Gong.io users reviews

Overall Rating

4.8

/5

500

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.23/10
Rating distribution

5

4

3

2

1

418

76

5

1

0

Pros
Great and easy to use, great feedback and LOVE being able to read a transcript of the call.

EW

Emily W.

Outstanding way to retain information discussed, study my own and other behaviors to improve. It's quickened our new hire on-boarding and improves direct coaching.

CA

Carole-Ann H.

It integrates pretty seamlessly with different CRM providers - including Salesforce and HubSpot. Using it to trigger workflows in tools like Zapier is a great feature.

SR

Sam R.

Cons
It's glitched and messed up a few calls that I have been on. I had to boot it out of the conversation.

TD

Tim D.

It's been tough onboarding some of my teammates to the software. That's been the biggest, and only, struggle.

MG

Max G.

If anything the search functionality is a little bit confusing. If you do not have the exact name of the call you are trying to view it will take a while to track down.

AR

Anonymous Reviewer

Overall rating contenders

Overall Rating

Key Platform for Measuring Enablement Success

Reviewed a year ago

Transcript

Jackie R.: Hi, I'm Jackie. I'm a senior enablement manager, and I give Gong.io five stars, and you can...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great tool, even for SMBs

Reviewed 2 years ago

I feel like I'm part of the Gong community already 2 months into our journey. I'm learning a lot from their team and excited to be a customer.

Pros

The Gong.io team creates a great experience, from learning and buying, all the way to onboarding and and helping you be successful in using their product to hit your goals. Even as a small customer, I feel like I got white-glove service from [SENSITIVE CONTENT HIDDEN] (sales) and [SENSITIVE CONTENT HIDDEN] (CS). Already in week 1, we're getting so many insights from our call recordings. As we figure out how to sell better to our six new buyer personas, Gong will be invaluable in figuring out our sales playbook.

Cons

The only con in buying is that we didn't have enough people to meet the minimum seats. [SENSITIVE CONTENT HIDDEN] helped us work through this and still get enough value to justify the cost.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Lots of greatness in this product

Reviewed 9 months ago

Gong has really helped our sales team grow by getting our AEs on the same page and continuing to build them into stronger Sales People.

Pros

Gong offers a great recording system that you can do a whole lot more from. We have weekly reviews and the functionality makes it easy to get through in a quick time. The assessments also let us know how we're doing and from a manager to peer aspect review the calls.

Cons

Some time search functionality seems off and logging in has a slow lag to start. Other than that I can't really complain. Those 2 things are really nit-picking too.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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AE Manager uses and depends on Gong more than Salesforce

Reviewed a month ago

I brought Gong to my company when we were only 10 employees and 2 AEs. Gong has been perhaps the most critical tool in our sales tech as we have scaled from 2 AEs to 30+ AEs, a sales team of 6 to 100+, and as a company, from 10 employees to nearly 400 in 3 years.

Pros

Hard to choose one thing I like the most about Gong, but as an AE Manager, it would be Deals. The ability to filter to my team, to any individual AE, to month, quarter, and year, and instantly seeing every deal in pipeline is game changing. The ability to see what deals have the most two way activity, see deal warnings that you can customize, and even pull other fields on the Salesforce object all while being able to deep dive into a deal and listen to the demo or recent calls allows me to run 1:1s effectively, forecast accurately, and get the context I lack in CRM.

Cons

We use Clari for forecasting internally. If there was to marry Clari and Gong together, and I can forecast to my VP within Gong, that would be great.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Gong is great for sales, but not the best for startups

Reviewed 10 months ago

Gong leaves you alone to do your work after you sign up and they don't market too heavily post signup which is fantastic! We currently use Gong to do three things: - Record user interviews from our product team - Record introductory calls with prospective clients (we don't have any follow-up calls since our service is transactional) - Facilitate coaching of our team since our service is coaching based on zoom

Pros

The major thing for our team is unlimited transcription and having a transcription quality that is good enough. Our team benchmarked the software against Google and AWS, and we found out that Gong uses their proprietary transcription software. And it looks like Gong's transcription software has been trained mainly on meeting recordings (zoom) and on telephone calls. We also love the video playback feature in Gong is enjoyable to use. They have features like highlighting works as the speaker talks, seeing each speaker's talk tracks below the player, speed control up to 2.5x for the playback, and a way to minimize the video view to the bottom right of the screen.

Cons

I hate the way gong displays upcoming calls. It's a pain to navigate, and there are no additional details on the upcoming calls. You would think Gong would show the meeting details, especially when you're working with your team and organization, but they don't! Another frustrating thing we found out after signing up was that all our historical recorded calls were not assigned a speaker. Gong does not allow you to assign speakers to calls that you upload to their system. It will automatically assign the speakers as "Phone caller #1" / #2 / #3, etc. All recorded calls before you start using Gong, and any call the Gong recorder does not join (happens a lot) will not be assigned to a team member.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best option for documenting customer calls with all their details

Reviewed 2 months ago

Gong.io Help document all communication processes, and this documentation has become an inspiring reference for us, as it works to better follow up on customers and understand their problems and requests in depth.

Pros

You need Gong.io if your job involves listening to clients' issues and requests over the telephone, especially if you spend so much time doing this you don't have the capacity for precise note-taking. Listen to the chat again and read the transcript. Gong.io allows you to do all of this in one place. Gong.io's search capabilities make it easy to locate certain areas of discussion. it's wonderful that calls are categorized so that they include information like the customer's name, who spoke to him and what the subject was, and the time and date of their call, as well as the full conversation.

Cons

Recording features are great, but transcription processes can be inaccurate because conversations often contain slang words or from other languages and always need human review, which is sometimes distracting.

Gong.io FAQs and common questions

Q. Who are the typical users of Gong.io?

Gong.io has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Gong.io support?

Gong.io supports the following languages:
English


Q. Does Gong.io support mobile devices?

Gong.io supports the following devices:
Android, iPhone


Q. Does Gong.io offer an API?

No, Gong.io does not have an API available.


Q. What other apps does Gong.io integrate with?

Gong.io integrates with the following applications:
Dialpad, Talkdesk, Microsoft Outlook, Aircall, Webex, NICE CXone, Genesys Cloud CX, Five9, Vonage Contact Center, ConnectAndSell, Outreach, Zoom Meetings, MiCloud Connect, BlueJeans, Natterbox, Salesforce Sales Cloud, GoTo Meeting, ReadyMode, Velocify, Groove, FrontSpin, HubSpot CRM, Join.Me, Truly


Q. What level of support does Gong.io offer?

Gong.io offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base

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