Gong.io Pricing, Features, Reviews & Comparison of Alternatives

Gong.io

Conversation intelligence technology for sales teams

4.83/5 (376 reviews)

Gong.io overview

What is Gong.io?

Gong is a conversation intelligence platform for business-to-business sales teams that records, transcribes and analyzes all sales calls and interactions to increase the effectiveness of sales conversions. With the cloud-based Gong application, sales representatives can collaborate and use call intelligence to create more powerful sales pitches and methods.

Gong allows users to better understand what questions their most effective sales reps are asking, how they are discussing prices, and what their talk-to-listen ratio is. The information can then be leveraged to increase the efficiency of all business sales calls. Moreover, the Gong app transcribes and indexes all calls so that users can easily find and reference any needed call at any time.

Sales reps also have the option of sharing sales calls with the customers or internally depending on their needs, and reps can ask for customer’s feedback, tag other team members in call transcripts and mark areas for improvement. Gong also works offline, so the user gets alert on deals that require immediate assistance no matter where they are. Using the Gong mobile apps for Android and iOS, users can tune into sales calls, track the progress of deals and give coaching feedback to improve team efficiency on-the-go.
www.gong.io

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Gong.io screenshot: Access best practices data in order to improve call efficiency How One VP of Sales Uses Gong.ioGong.io screenshot: Calls are recorded and stored within the Gong systemGong.io screenshot: The AI functionality identifies topics, keywords, and more, and facilitates natural language searchGong.io screenshot: Recommendations are given to help sales reps improve their tactics

Gong.io reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.7
  4.7
  4.7
Kunal Bhatia

Great tool, even for SMBs

Used daily for less than 6 months
Reviewed 2020-02-11
Review Source: Capterra

I feel like I'm part of the Gong community already 2 months into our journey. I'm learning a lot from their team and excited to be a customer.

Pros
The Gong.io team creates a great experience, from learning and buying, all the way to onboarding and and helping you be successful in using their product to hit your goals. Even as a small customer, I feel like I got white-glove service from [SENSITIVE CONTENT HIDDEN] (sales) and [SENSITIVE CONTENT HIDDEN] (CS). Already in week 1, we're getting so many insights from our call recordings. As we figure out how to sell better to our six new buyer personas, Gong will be invaluable in figuring out our sales playbook.

Cons
The only con in buying is that we didn't have enough people to meet the minimum seats. [SENSITIVE CONTENT HIDDEN] helped us work through this and still get enough value to justify the cost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Steven Munoz

Great tool to discover valuable insights!

Used weekly for 6-12 months
Reviewed 2019-11-25
Review Source: Capterra

It has been an excellent addition to our product management stack. Having the ability to connect with different systems for virtual calls it's really helpful. The UX of the product is great.

Pros
In our customer-centric approach listen to our customers it's religious. I really like the ability to quickly identify who is talking in the conversation, general areas and interact with my coworkers based on the findings for every call.

Cons
This is a great tool but kinda expensive compared with other similar tools. You should consider your budget first before making the decision. If you can afford it, it will pay the price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rebekah Reddis

Gong: developing sales orgs into world class teams

Used daily for 1-2 years
Reviewed 2020-04-03
Review Source: Capterra

10/10 Easy, useful and overall necessary in an inside sales role in which young professionals are hoping to learn.

Pros
Gong is a phenomenal product. As an SDR and someone who is semi-new to the workforce, I am constantly looking for ways to improve and grow within my career. Having the ability to record each conversation, get a transcript version and be able to share this with my team has made it easy for training, feedback and constant growth.

Cons
Gong really doesn't have any issues in my opinion. There may be room for improvement in the search bar - as you type it makes recommendations and then maps you to the one it thinks you're referring to, but sometimes I am just trying to search a generic word and it makes it difficult.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Madeline Pleas

Maddie's Review

Used weekly for 2+ years
Reviewed 2020-02-11
Review Source: Capterra

It has been pleasant overall!

Pros
Being able to listen to reps that are performing well's calls

Cons
I cannot figure out how to find Closed Won calls anymore like I used to. Those are the calls I am most interested in to learn more

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Mili Trapara

Product-first, intuitive revenue intelligence software

Used daily for 6-12 months
Reviewed 2020-02-11
Review Source: Capterra

Excellent and customer first.

Pros
Ease of use, salesforce integration, great brand and strong product innovation.

Cons
Sometimes our dialing software doesn't get tracked in Gong from other applications. This is an integration piece.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Gong.io pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Contact Gong.io for a customized price quote.

Gong.io features

Collaboration Tools
Reporting & Statistics
Search Functionality
Third Party Integration

API (162 other apps)
Activity Dashboard (108 other apps)
Activity Tracking (71 other apps)
Automatic Notifications (59 other apps)
CRM Integration (135 other apps)
Contact Database (71 other apps)
Contact Management (72 other apps)
Customizable Templates (61 other apps)
Data Import/Export (69 other apps)
Email Integration (56 other apps)
Lead Capture (55 other apps)
Lead Management (72 other apps)
Real Time Data (67 other apps)
Sales Analytics (67 other apps)
Sales Reporting (66 other apps)
Workflow Management (55 other apps)

Videos and tutorials

Additional information for Gong.io

Key features of Gong.io

  • Archiving
  • Artificial intelligence (AI)
  • Assessments
  • Audio / video conferencing
  • Call recording
  • Call stats
  • Code-free development
  • Collaboration
  • Competitor Analysis
  • Contextual guidance
  • Conversation analytics
  • Correlation analysis
  • Data management
  • Data-driven recommendations
  • Distributed call recording
  • Event triggered recording
  • Machine learning
  • Natural language processing
  • Omni-channel
  • Recording bookmarking
  • Reporting/analytics
  • Sales conversation tracking
  • Scheduled recording
  • Screen activity recording
  • Speech recognition
  • Statistical analysis
  • Usage tracking / analytics
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Benefits

• The Gong platform efficiently records, transcribes and analyzes sales calls that increase sales conversions in order to use them as training material.

• WhisperTM acts as a personal trainer and provides the user with customized coaching tips to make each call better than the previous one.

• An efficient solution to gather feedback, provides notes, work together and coach any team in real-time.

• Gong transcribes and indexes all calls so the user can easily find the needed call using natural language search.

• The app also works offline, so users receive alerts on deals that require immediate assistance no matter where they are.