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Gong.io

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Revenue Intelligence technology for sales teams

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(11)

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Gong.io Pricing, Features, Reviews and Alternatives

Gong.io product overview

What is Gong.io?

Gong's Revenue Intelligence platform captures your customer interactions across phone, web conferencing, and email, understands what was said in these interactions, and delivers insights to help your team win more deals.

Key benefits of using Gong.io

• Clone your most effective sellers. Learn what separates your best reps from the rest, according to data.
Turn your average sellers into stars.

• Deal visibility, from contact to close. See every conversation in one place for every deal.
Make sure every deal is trending toward a close.

• Transform how you go to market. Every phone call, meeting, or email is at your ngertips. Hear the voice
of your market, and make sure the right things are happening.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base

Training options

Documentation
Live Online
Webinars

Gong.io features

Functionality

4.7

/5

536

Total features

53

13 categories

Most valued features by users

Third-Party Integrations
Reporting & Statistics
Contact Management
Reporting/Analytics
Collaboration Tools
Performance Metrics
Search/Filter
AI/Machine Learning

Functionality contenders

Gong.io users reviews

Overall Rating

4.8

/5

536

Positive reviews

99

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.21/10
Rating distribution

5

4

3

2

1

450

80

5

1

0

Pros
Great and easy to use, great feedback and LOVE being able to read a transcript of the call.
Outstanding way to retain information discussed, study my own and other behaviors to improve. It's quickened our new hire on-boarding and improves direct coaching.
What I love most about it is that it analytically breaks down every call I have with a customer or prospect (talk time, sentiment analysis, conversation keywords most focused on).
Cons
It's glitched and messed up a few calls that I have been on. I had to boot it out of the conversation.
It's been tough onboarding some of my teammates to the software. That's been the biggest, and only, struggle.
If anything the search functionality is a little bit confusing. If you do not have the exact name of the call you are trying to view it will take a while to track down.

Overall rating contenders

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Jackie R.

Senior Enablement Manager

Information Technology and Services, 501-1,000 employees

Review source

Overall Rating

Key Platform for Measuring Enablement Success

Reviewed 3 years ago

Transcript

Jackie R.: Hi, I'm Jackie. I'm a senior enablement manager, and I give Gong.io five stars, and you can...

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Brandon R.

Information Technology and Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simple Tool to capture details of complex deals

Reviewed 3 years ago

It was easy for our team to onboard and deploy. We use it daily and commonly share outcalls with internal members or external directly to customers. It has changed my workflow from taking notes to directly engaging and moving through my agenda.

Pros

We work with clients that have complex systems, requirements and require attention to the smallest of detail. The sales cycle is long and can involve many team members from both the client's company and our agency. I like how Gong helps keep the records organized, allows my extended team to add notes and comments to calls, and keeps transcriptions that we can refrence back to (searchable) to ensure we did not miss any details.

Cons

I wish it had more integrations with different CRM's, but Gong is not at fault, just a desire for utopia.

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Jessica D.

Human Resources, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gong is a salesperson's dream

Reviewed 5 years ago
Pros

It's so important to identify your prospects needs, but it can be difficult to absorb everything they are relaying. Having access to a tool like gong, gives me the ability to revisit my calls, dissect my prospect's responses and identify their needs. Gong makes this easier by filtering by keyword, offering graphs so you can click into specific parts of each call, compiles key words used throughout and gives my co-workers a place to listen and make suggestions.

Cons

I haven't found anything negative when using gong.

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Madeline P.

Marketing and Advertising, 201-500 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Maddie's Review

Reviewed 4 years ago

It has been pleasant overall!

Pros

Being able to listen to reps that are performing well's calls

Cons

I cannot figure out how to find Closed Won calls anymore like I used to. Those are the calls I am most interested in to learn more

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James P.

Internet, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A must have tool for sales and customer success

Reviewed 4 years ago
Pros

Gong gives our team the ability to gain actionable insights into how well we are handling calls with clients. Do we repeat words too often? Do we allow enough time between our sentences? This is also an amazing system of record for calls so I can go back and review what was discussed previously. Clients love to receive the recordings as well, especially when they are instructional training calls.

Cons

I wish there would be the ability to cater the insights much more to Customer Success. It's very sales focused.

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Adam G.

Computer Software, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great tool for small & medium sized sales teams

Reviewed 4 years ago

Gong.io is always used by our new employees to listen to sales and customer success calls to learn the lay of the land. Super useful.

Pros

My favorite part of Gong is it's unique, advanced technology that listens to the call and automatically inputs timestamps with talking points and who is speaking for your recorded conversations. GREAT for sales teams and customer success teams to go back and listen and easily find any vital information that was discussed on the call.

Cons

At the current time I can truly say I have no problems or complaints with the Gong.io platform. I'm just surprised it isn't used by more sales teams.

Gong.io FAQs

Q. Who are the typical users of Gong.io?

Gong.io has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Gong.io support?

Gong.io supports the following languages:
English


Q. Does Gong.io support mobile devices?

Gong.io supports the following devices:
Android, iPhone


Q. Does Gong.io offer an API?

No, Gong.io does not have an API available.


Q. What other apps does Gong.io integrate with?

Gong.io integrates with the following applications:
Dialpad, Talkdesk, Microsoft Outlook, Aircall, Webex, NICE CXone, Genesys Cloud CX, Five9, Vonage Contact Center, ConnectAndSell, Outreach, Zoom Workplace, MiVoice Business Solution, BlueJeans Meetings, Natterbox, Salesforce Sales Cloud, GoTo Meeting, Readymode, Velocify, Groove, FrontSpin, HubSpot CRM, Join.Me, Truly


Q. What level of support does Gong.io offer?

Gong.io offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base

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