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Call Recording Software

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Aircall logo
4.3
412

Phone system for support and sales teams

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    4.5
    Features
    4.1
    Customer support
    4.2
Pros and Cons from Aircall users   
avatar
avatar
+15
The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.
This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.
It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.
Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse.
Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.
Sometimes , I loose the connection my user appears in grey colour and I don't receive incoming calls.
The fact you're able to use it across all platforms - mac, windows, android, iOS is really great. I also like the user interface its very clean simple and easy to use.
Worst customer support ever and dumb 3 user rule.
Onboarding was smooth and every question was answered effectively. In addition, it's very comfortable to manage process flow of phone and assign responsible teams or team members.
Easy to use, great pricing as well get a real value for money. The customer support is also very responsive and quick to solve any issues.
The ease of use, ability to take notes during a call and docuement who calls in. Also the ability to tag phone numbers.
The call quality is also pretty good for what you're paying.
The ease of use to not manually dial increases productivity and the integration to save on Salesforce.
I love that Aircall was incredibly fast and easy to implement. I am able to change all the settings myself without spending HOURS on the phone with a support team.
It's easy to use and great for an office-less business. I work from home on my laptop and headphones.
I am able to monitor employees and help them by using the coaching feature which is really cool. I can add new hires and remove people who are no longer with our organization with ease.
My experience in general has been very good since its simplicity and speed compared to other apps have made my work much easier.
Aircall's design is incredibly simple and easy for everyone in our business. The integration with HubSpot and Shopify works flawlessly and makes life very simple.
The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.
This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.
It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.
Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse.
Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.
Sometimes , I loose the connection my user appears in grey colour and I don't receive incoming calls.
The fact you're able to use it across all platforms - mac, windows, android, iOS is really great. I also like the user interface its very clean simple and easy to use.
Worst customer support ever and dumb 3 user rule.
Onboarding was smooth and every question was answered effectively. In addition, it's very comfortable to manage process flow of phone and assign responsible teams or team members.
Easy to use, great pricing as well get a real value for money. The customer support is also very responsive and quick to solve any issues.
The ease of use, ability to take notes during a call and docuement who calls in. Also the ability to tag phone numbers.
The call quality is also pretty good for what you're paying.
The ease of use to not manually dial increases productivity and the integration to save on Salesforce.
I love that Aircall was incredibly fast and easy to implement. I am able to change all the settings myself without spending HOURS on the phone with a support team.
It's easy to use and great for an office-less business. I work from home on my laptop and headphones.
I am able to monitor employees and help them by using the coaching feature which is really cool. I can add new hires and remove people who are no longer with our organization with ease.
My experience in general has been very good since its simplicity and speed compared to other apps have made my work much easier.
Aircall's design is incredibly simple and easy for everyone in our business. The integration with HubSpot and Shopify works flawlessly and makes life very simple.
The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.
This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.
It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.
Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse.
Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.
Sometimes , I loose the connection my user appears in grey colour and I don't receive incoming calls.
The fact you're able to use it across all platforms - mac, windows, android, iOS is really great. I also like the user interface its very clean simple and easy to use.
Worst customer support ever and dumb 3 user rule.
Onboarding was smooth and every question was answered effectively. In addition, it's very comfortable to manage process flow of phone and assign responsible teams or team members.
Easy to use, great pricing as well get a real value for money. The customer support is also very responsive and quick to solve any issues.
The ease of use, ability to take notes during a call and docuement who calls in. Also the ability to tag phone numbers.
The call quality is also pretty good for what you're paying.
The ease of use to not manually dial increases productivity and the integration to save on Salesforce.
I love that Aircall was incredibly fast and easy to implement. I am able to change all the settings myself without spending HOURS on the phone with a support team.
It's easy to use and great for an office-less business. I work from home on my laptop and headphones.
I am able to monitor employees and help them by using the coaching feature which is really cool. I can add new hires and remove people who are no longer with our organization with ease.
My experience in general has been very good since its simplicity and speed compared to other apps have made my work much easier.
Aircall's design is incredibly simple and easy for everyone in our business. The integration with HubSpot and Shopify works flawlessly and makes life very simple.
Five9 logo
4.2
460

Cloud contact and call center software

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.2
    Features
    4.1
    Customer support
    4.3
Pros and Cons from Five9 users   
avatar
avatar
+15
Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
Taking the calls and routing them are very reliable. The software flows really nice and the customer service is awesome if you come across any issues.
But, if I did have to say one negative thing it would be that sometimes my headset disconnects. Maybe its a computer problem vs the software.
Five9's robust integration with ZenDesk is one of the primary reasons we've brought them on as a voice solution. It's been reliable as far as the integrity of our calls.
Our company is losing their mind with this software and already on the hunt for new call center software to replace.
It has been over the top positive and consistent with feedback from my peers.
It takes too long to start and some features are confusing.
We've been using Five9 as a potential replacement for NICE for over a year now, and I'm sold. The look and feel are intuitive and elegant.
Overall Recommendation- Very useful application, good value for money.
Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency.
Cost effective - easy to use - helps with contact rate.
I think it’s a solid program that can be configured exactly as you might want or need it which makes it very valuable.
Full of very useful features that are required to run a call center. Very intuitive and easy to set up and get the center up and running.
This product is user friendly and very easy to setup and use.
Very dependable service, great customer support.
Great experience with Five9. I use it every day to take incoming calls from our clients.
I've been part of a lot of call-centers. I've used i360 and a few other dialing systems, but Five9 definitely integrates with your computer needs at the same time better than others.
Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
Taking the calls and routing them are very reliable. The software flows really nice and the customer service is awesome if you come across any issues.
But, if I did have to say one negative thing it would be that sometimes my headset disconnects. Maybe its a computer problem vs the software.
Five9's robust integration with ZenDesk is one of the primary reasons we've brought them on as a voice solution. It's been reliable as far as the integrity of our calls.
Our company is losing their mind with this software and already on the hunt for new call center software to replace.
It has been over the top positive and consistent with feedback from my peers.
It takes too long to start and some features are confusing.
We've been using Five9 as a potential replacement for NICE for over a year now, and I'm sold. The look and feel are intuitive and elegant.
Overall Recommendation- Very useful application, good value for money.
Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency.
Cost effective - easy to use - helps with contact rate.
I think it’s a solid program that can be configured exactly as you might want or need it which makes it very valuable.
Full of very useful features that are required to run a call center. Very intuitive and easy to set up and get the center up and running.
This product is user friendly and very easy to setup and use.
Very dependable service, great customer support.
Great experience with Five9. I use it every day to take incoming calls from our clients.
I've been part of a lot of call-centers. I've used i360 and a few other dialing systems, but Five9 definitely integrates with your computer needs at the same time better than others.
Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
Taking the calls and routing them are very reliable. The software flows really nice and the customer service is awesome if you come across any issues.
But, if I did have to say one negative thing it would be that sometimes my headset disconnects. Maybe its a computer problem vs the software.
Five9's robust integration with ZenDesk is one of the primary reasons we've brought them on as a voice solution. It's been reliable as far as the integrity of our calls.
Our company is losing their mind with this software and already on the hunt for new call center software to replace.
It has been over the top positive and consistent with feedback from my peers.
It takes too long to start and some features are confusing.
We've been using Five9 as a potential replacement for NICE for over a year now, and I'm sold. The look and feel are intuitive and elegant.
Overall Recommendation- Very useful application, good value for money.
Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency.
Cost effective - easy to use - helps with contact rate.
I think it’s a solid program that can be configured exactly as you might want or need it which makes it very valuable.
Full of very useful features that are required to run a call center. Very intuitive and easy to set up and get the center up and running.
This product is user friendly and very easy to setup and use.
Very dependable service, great customer support.
Great experience with Five9. I use it every day to take incoming calls from our clients.
I've been part of a lot of call-centers. I've used i360 and a few other dialing systems, but Five9 definitely integrates with your computer needs at the same time better than others.
CallRail logo
4.5
166

Call Tracking & Analytics

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.4
    Features
    4.3
    Customer support
    4.4
Pros and Cons from CallRail users   
avatar
avatar
avatar
+15
It is excellent for capturing calls related to the specific campaign so we can evaluate its effectiveness and quality of leads it sent our way.
They are unethical, they added a charge to my account without me opining in for that additional service. They refuse to issue a refund for that.
I hope they upgrade and it turns out to be amazing. I'm willing to give them a chance to prove themselves.
I really can not say we have ever had any problems with this software. The biggest con is we do not use it enough for whatever reason.
The UI is very nice, the tracking seems to do a very good job and is accurate. I love the ability to record calls and add numbers at will.
The lack of assistance in completing tasks after the initial set up of the first project.
So easy to setup clear to understand the metrics and customer service is super always there to help.
Many clients do not want their phone number to be different on different communication channels. This can pose a problem when trying to implement.
Their service is great too, had a set up call / demo when on the free version before we even converted to a paid subscription. Easy to create call flows, get numbers all around 10 for ease of use.
The service has been very easy to use and extremely reliable. The keyword call tracking gives us great feed back to share with our clients and allows us to optimize our campaigns.
Not having a contract was also a plus and the pricing was very reasonable. It has integration with both Google Analytics and Google Adwords which makes attribution super easy too.
The simplicity of use with the more than adequate capabilities.
Most of our clients who use CallRail are very happy with the results. Not only can they see how many calls are coming in and where they're coming from, but they can also record the calls.
I like the ease of use of the program. It allows me to track calls for multiple clients and easily create reports to send to my clients.
With this software, you can finally find out what ads are driving the most calls. The integration is relatively simple and it is a great way to optimize your ads for calls, instead of for form-fills.
We've been able to track our leads perfectly with this software.
If you have any experience using digital software this tool is very easy to setup. It integrates with pretty much everything so you can track all your online marketing channels.
CallRail saves us a lot of time by presenting the data in Google Analytics where all of our other KPIs are housed. My team has also had very positive experiences with the customer service team.
It is excellent for capturing calls related to the specific campaign so we can evaluate its effectiveness and quality of leads it sent our way.
They are unethical, they added a charge to my account without me opining in for that additional service. They refuse to issue a refund for that.
I hope they upgrade and it turns out to be amazing. I'm willing to give them a chance to prove themselves.
I really can not say we have ever had any problems with this software. The biggest con is we do not use it enough for whatever reason.
The UI is very nice, the tracking seems to do a very good job and is accurate. I love the ability to record calls and add numbers at will.
The lack of assistance in completing tasks after the initial set up of the first project.
So easy to setup clear to understand the metrics and customer service is super always there to help.
Many clients do not want their phone number to be different on different communication channels. This can pose a problem when trying to implement.
Their service is great too, had a set up call / demo when on the free version before we even converted to a paid subscription. Easy to create call flows, get numbers all around 10 for ease of use.
The service has been very easy to use and extremely reliable. The keyword call tracking gives us great feed back to share with our clients and allows us to optimize our campaigns.
Not having a contract was also a plus and the pricing was very reasonable. It has integration with both Google Analytics and Google Adwords which makes attribution super easy too.
The simplicity of use with the more than adequate capabilities.
Most of our clients who use CallRail are very happy with the results. Not only can they see how many calls are coming in and where they're coming from, but they can also record the calls.
I like the ease of use of the program. It allows me to track calls for multiple clients and easily create reports to send to my clients.
With this software, you can finally find out what ads are driving the most calls. The integration is relatively simple and it is a great way to optimize your ads for calls, instead of for form-fills.
We've been able to track our leads perfectly with this software.
If you have any experience using digital software this tool is very easy to setup. It integrates with pretty much everything so you can track all your online marketing channels.
CallRail saves us a lot of time by presenting the data in Google Analytics where all of our other KPIs are housed. My team has also had very positive experiences with the customer service team.
It is excellent for capturing calls related to the specific campaign so we can evaluate its effectiveness and quality of leads it sent our way.
They are unethical, they added a charge to my account without me opining in for that additional service. They refuse to issue a refund for that.
I hope they upgrade and it turns out to be amazing. I'm willing to give them a chance to prove themselves.
I really can not say we have ever had any problems with this software. The biggest con is we do not use it enough for whatever reason.
The UI is very nice, the tracking seems to do a very good job and is accurate. I love the ability to record calls and add numbers at will.
The lack of assistance in completing tasks after the initial set up of the first project.
So easy to setup clear to understand the metrics and customer service is super always there to help.
Many clients do not want their phone number to be different on different communication channels. This can pose a problem when trying to implement.
Their service is great too, had a set up call / demo when on the free version before we even converted to a paid subscription. Easy to create call flows, get numbers all around 10 for ease of use.
The service has been very easy to use and extremely reliable. The keyword call tracking gives us great feed back to share with our clients and allows us to optimize our campaigns.
Not having a contract was also a plus and the pricing was very reasonable. It has integration with both Google Analytics and Google Adwords which makes attribution super easy too.
The simplicity of use with the more than adequate capabilities.
Most of our clients who use CallRail are very happy with the results. Not only can they see how many calls are coming in and where they're coming from, but they can also record the calls.
I like the ease of use of the program. It allows me to track calls for multiple clients and easily create reports to send to my clients.
With this software, you can finally find out what ads are driving the most calls. The integration is relatively simple and it is a great way to optimize your ads for calls, instead of for form-fills.
We've been able to track our leads perfectly with this software.
If you have any experience using digital software this tool is very easy to setup. It integrates with pretty much everything so you can track all your online marketing channels.
CallRail saves us a lot of time by presenting the data in Google Analytics where all of our other KPIs are housed. My team has also had very positive experiences with the customer service team.
DialedIn CCaaS logo
4.8
155

DIaledIn was built to be the solution.

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.8
    Features
    4.7
    Customer support
    4.8
Pros and Cons from DialedIn CCaaS users   
+15
It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed.
Whenever there were issues, there was a lot of problems that surfaced. Working with Chase for over two years, there was a problem every time, so maybe have more end-user testing before releasing.
The ability to integrate this software with existing systems and processes is outstanding. Easy to connect to any type of Database.
Try any other product and you will be wasting your time.
To top it off, working with the people at Chase has been an even greater part of this amazing experience.
Can't think of any one thing that left us dissatisfied.
User friendly and very easy to get tech support online to help out with any questions or concerns. The product is fast and very responsive to your needs for your business.
No one seems to be in charge and no one has an answer. Their pricing is reasonable and the software, while under-featured vs. the competition is adequate.
Then ChaseData is the only way to go. It is so user friendly and the monitoring tools are amazing to help your reps be more successful.
Simplicity, ease of use and low cost is what I like best about Chase Data. I have a lot on my plate as a an owner of a construction company.
I would highly recommend this product. Not only is the product terrific as it has helped our team connect with more prospects than ever before, but also the customer support is second to none.
Any time I need help they are there. The functionality and simplicity is fantastic.
Think about what is the most important thing for your business. Is it reliability, simplicity, customer service or cost of service.
Very good customization. Does many things that help our business.
As an administrator, i liked the intuitive interface and the ease of use in configuring the set up.
The support staff is very experienced and help us iron out the deployment challenges. Documentation is strong.
We are getting most everything that we have to have and a number of nice to haves. The tool adapted to our business processes and minimized the need to retrain the staff.
Look at ease of use and also look for a system that can integrate other things like IVR and CRM systems.
It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed.
Whenever there were issues, there was a lot of problems that surfaced. Working with Chase for over two years, there was a problem every time, so maybe have more end-user testing before releasing.
The ability to integrate this software with existing systems and processes is outstanding. Easy to connect to any type of Database.
Try any other product and you will be wasting your time.
To top it off, working with the people at Chase has been an even greater part of this amazing experience.
Can't think of any one thing that left us dissatisfied.
User friendly and very easy to get tech support online to help out with any questions or concerns. The product is fast and very responsive to your needs for your business.
No one seems to be in charge and no one has an answer. Their pricing is reasonable and the software, while under-featured vs. the competition is adequate.
Then ChaseData is the only way to go. It is so user friendly and the monitoring tools are amazing to help your reps be more successful.
Simplicity, ease of use and low cost is what I like best about Chase Data. I have a lot on my plate as a an owner of a construction company.
I would highly recommend this product. Not only is the product terrific as it has helped our team connect with more prospects than ever before, but also the customer support is second to none.
Any time I need help they are there. The functionality and simplicity is fantastic.
Think about what is the most important thing for your business. Is it reliability, simplicity, customer service or cost of service.
Very good customization. Does many things that help our business.
As an administrator, i liked the intuitive interface and the ease of use in configuring the set up.
The support staff is very experienced and help us iron out the deployment challenges. Documentation is strong.
We are getting most everything that we have to have and a number of nice to haves. The tool adapted to our business processes and minimized the need to retrain the staff.
Look at ease of use and also look for a system that can integrate other things like IVR and CRM systems.
It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed.
Whenever there were issues, there was a lot of problems that surfaced. Working with Chase for over two years, there was a problem every time, so maybe have more end-user testing before releasing.
The ability to integrate this software with existing systems and processes is outstanding. Easy to connect to any type of Database.
Try any other product and you will be wasting your time.
To top it off, working with the people at Chase has been an even greater part of this amazing experience.
Can't think of any one thing that left us dissatisfied.
User friendly and very easy to get tech support online to help out with any questions or concerns. The product is fast and very responsive to your needs for your business.
No one seems to be in charge and no one has an answer. Their pricing is reasonable and the software, while under-featured vs. the competition is adequate.
Then ChaseData is the only way to go. It is so user friendly and the monitoring tools are amazing to help your reps be more successful.
Simplicity, ease of use and low cost is what I like best about Chase Data. I have a lot on my plate as a an owner of a construction company.
I would highly recommend this product. Not only is the product terrific as it has helped our team connect with more prospects than ever before, but also the customer support is second to none.
Any time I need help they are there. The functionality and simplicity is fantastic.
Think about what is the most important thing for your business. Is it reliability, simplicity, customer service or cost of service.
Very good customization. Does many things that help our business.
As an administrator, i liked the intuitive interface and the ease of use in configuring the set up.
The support staff is very experienced and help us iron out the deployment challenges. Documentation is strong.
We are getting most everything that we have to have and a number of nice to haves. The tool adapted to our business processes and minimized the need to retrain the staff.
Look at ease of use and also look for a system that can integrate other things like IVR and CRM systems.
Outreach logo
4.4
291

Sales Execution Platform

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.2
    Features
    4.4
    Customer support
    4.1
Pros and Cons from Outreach users   
avatar
avatar
avatar
+15
What I love most is the ability to make quality drip campaigns, email sequencing that can be combined with phone and LinkedIn messaging, along with integrating with SFDC.
Horrible Customer Service, if you value customer service, this is not the company for you.
We moved across from Groove to Outreach and this was one of the best decisions we made. Outreach connects much better to other tools in our stack and the functionality is on another level.
NO integration with zapier - makes it difficult to integrate with my non-standard CRM package.
In addition, ease of use is one of the most important things to understand the language of a program and I love the ease of use in Outreach.
The interface is not user-friendly whatsoever. I have a hard time navigating aroud and i have been using the software for over a year.
Great interface, easy to use, and functional - many integrations to allow for data sharing which is great for a sales professional.
Bugs (SO MANY) and the location is no longer available.
Currently, we do everything from Outreach it is much more time efficient, we save a lot of time and we can contact more people per day. Outreach is designed to save time of sales people.
So far the implementation and training team have been great. The product is reliable and really helping our team work faster.
Time is the most valuable asset and that is what it had cost me. A week of time to try to recover my progress with 0 help from support.
It integrates seamlessly with other CRM's. It's easy to track your cadences and follow its effectiveness.
I've used 4 different crm's and this is probably the best. I'm still relatively new but this one has the most options without being a coder to build a good sequence.
I love the customer support chat feature we have turned on. It makes everything so seamless if there is ever an issue or just a simple question.
This has been a steady, solid tool for integration to salesforce - our SDRs do a good job using it well.
Outreach is an easy to use platform built to meet the needs of all sales teams.
Outreach is a great platform for people in sales and marketing but the cost needs to reduce and their customer support needs to improve.
From Sales to Customer Service to Marketing, Outreach can help every member on your team. For years I A/B tested e-mail subject lines and calculated this on an excel spreadsheet.
What I love most is the ability to make quality drip campaigns, email sequencing that can be combined with phone and LinkedIn messaging, along with integrating with SFDC.
Horrible Customer Service, if you value customer service, this is not the company for you.
We moved across from Groove to Outreach and this was one of the best decisions we made. Outreach connects much better to other tools in our stack and the functionality is on another level.
NO integration with zapier - makes it difficult to integrate with my non-standard CRM package.
In addition, ease of use is one of the most important things to understand the language of a program and I love the ease of use in Outreach.
The interface is not user-friendly whatsoever. I have a hard time navigating aroud and i have been using the software for over a year.
Great interface, easy to use, and functional - many integrations to allow for data sharing which is great for a sales professional.
Bugs (SO MANY) and the location is no longer available.
Currently, we do everything from Outreach it is much more time efficient, we save a lot of time and we can contact more people per day. Outreach is designed to save time of sales people.
So far the implementation and training team have been great. The product is reliable and really helping our team work faster.
Time is the most valuable asset and that is what it had cost me. A week of time to try to recover my progress with 0 help from support.
It integrates seamlessly with other CRM's. It's easy to track your cadences and follow its effectiveness.
I've used 4 different crm's and this is probably the best. I'm still relatively new but this one has the most options without being a coder to build a good sequence.
I love the customer support chat feature we have turned on. It makes everything so seamless if there is ever an issue or just a simple question.
This has been a steady, solid tool for integration to salesforce - our SDRs do a good job using it well.
Outreach is an easy to use platform built to meet the needs of all sales teams.
Outreach is a great platform for people in sales and marketing but the cost needs to reduce and their customer support needs to improve.
From Sales to Customer Service to Marketing, Outreach can help every member on your team. For years I A/B tested e-mail subject lines and calculated this on an excel spreadsheet.
What I love most is the ability to make quality drip campaigns, email sequencing that can be combined with phone and LinkedIn messaging, along with integrating with SFDC.
Horrible Customer Service, if you value customer service, this is not the company for you.
We moved across from Groove to Outreach and this was one of the best decisions we made. Outreach connects much better to other tools in our stack and the functionality is on another level.
NO integration with zapier - makes it difficult to integrate with my non-standard CRM package.
In addition, ease of use is one of the most important things to understand the language of a program and I love the ease of use in Outreach.
The interface is not user-friendly whatsoever. I have a hard time navigating aroud and i have been using the software for over a year.
Great interface, easy to use, and functional - many integrations to allow for data sharing which is great for a sales professional.
Bugs (SO MANY) and the location is no longer available.
Currently, we do everything from Outreach it is much more time efficient, we save a lot of time and we can contact more people per day. Outreach is designed to save time of sales people.
So far the implementation and training team have been great. The product is reliable and really helping our team work faster.
Time is the most valuable asset and that is what it had cost me. A week of time to try to recover my progress with 0 help from support.
It integrates seamlessly with other CRM's. It's easy to track your cadences and follow its effectiveness.
I've used 4 different crm's and this is probably the best. I'm still relatively new but this one has the most options without being a coder to build a good sequence.
I love the customer support chat feature we have turned on. It makes everything so seamless if there is ever an issue or just a simple question.
This has been a steady, solid tool for integration to salesforce - our SDRs do a good job using it well.
Outreach is an easy to use platform built to meet the needs of all sales teams.
Outreach is a great platform for people in sales and marketing but the cost needs to reduce and their customer support needs to improve.
From Sales to Customer Service to Marketing, Outreach can help every member on your team. For years I A/B tested e-mail subject lines and calculated this on an excel spreadsheet.
CallTrackingMetrics logo
4.6
126

The Only All-in-One Call Tracking & Contact Center Solution

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.4
    Features
    4.6
    Customer support
    4.5
Pros and Cons from CallTrackingMetrics users   
+15
They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.
With the exception of one high-volume number, the large majority of calls to dozens of other numbers are hang-ups or robocalls. We are paying for dead air.
Call Tracking Metrics has amazing reporting dashboards and is extremely customizable, yet super user-friendly.
Sometimes listening to calls is quite bad quality and hard to hear what people are saying.
I really like the fact integration with any source is seamless. Super easy to connect with Google Ads, Analytics, Bing Ads, LinkedIn, etc.
The no. 1 calltracking tool for international businesses.
The best feature is the Staff - Acct Managers, Tech Support and Pro Services are fantastic.
Can be difficult to learn the tool. Isn't the most intuitive, but once you learn it, it's fairly simple.
It helps us keep track of all of our sales people and what metrics they are hitting. It also allows us to be able to coach them and help them improve.
Also, I love the easiness of the setup, how to buy numbers, associate to sources, and whatnot. And ultimately, I find its integrations with various marketing platforms very helpful.
Our overall experience is very good with call tracking metrics. We use it daily and it makes our company better.
It is user friendly, easy to train our new team members in and has made a positive difference for our team.
Easy to use platform with super helpful reporting.
I really like the user interface where you can easily filter your clients, listen to calls, download reports, select your call and most importantly audit the quality of the calls generated.
It's an amazing suite for small and large companies, it has everything you need, IVR, call recording, Call tracking, Queues, SMS tracking, and campaigns. You name it and they have it.
CTM is a great resource to track lead sources as well as review calls and to reach your customers via text if that is an option for you.
We like that we can regionally track where the calls are coming from so that we can optimize our budget.
It has be a cost effective necessity for our advertising budget.
They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.
With the exception of one high-volume number, the large majority of calls to dozens of other numbers are hang-ups or robocalls. We are paying for dead air.
Call Tracking Metrics has amazing reporting dashboards and is extremely customizable, yet super user-friendly.
Sometimes listening to calls is quite bad quality and hard to hear what people are saying.
I really like the fact integration with any source is seamless. Super easy to connect with Google Ads, Analytics, Bing Ads, LinkedIn, etc.
The no. 1 calltracking tool for international businesses.
The best feature is the Staff - Acct Managers, Tech Support and Pro Services are fantastic.
Can be difficult to learn the tool. Isn't the most intuitive, but once you learn it, it's fairly simple.
It helps us keep track of all of our sales people and what metrics they are hitting. It also allows us to be able to coach them and help them improve.
Also, I love the easiness of the setup, how to buy numbers, associate to sources, and whatnot. And ultimately, I find its integrations with various marketing platforms very helpful.
Our overall experience is very good with call tracking metrics. We use it daily and it makes our company better.
It is user friendly, easy to train our new team members in and has made a positive difference for our team.
Easy to use platform with super helpful reporting.
I really like the user interface where you can easily filter your clients, listen to calls, download reports, select your call and most importantly audit the quality of the calls generated.
It's an amazing suite for small and large companies, it has everything you need, IVR, call recording, Call tracking, Queues, SMS tracking, and campaigns. You name it and they have it.
CTM is a great resource to track lead sources as well as review calls and to reach your customers via text if that is an option for you.
We like that we can regionally track where the calls are coming from so that we can optimize our budget.
It has be a cost effective necessity for our advertising budget.
They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.
With the exception of one high-volume number, the large majority of calls to dozens of other numbers are hang-ups or robocalls. We are paying for dead air.
Call Tracking Metrics has amazing reporting dashboards and is extremely customizable, yet super user-friendly.
Sometimes listening to calls is quite bad quality and hard to hear what people are saying.
I really like the fact integration with any source is seamless. Super easy to connect with Google Ads, Analytics, Bing Ads, LinkedIn, etc.
The no. 1 calltracking tool for international businesses.
The best feature is the Staff - Acct Managers, Tech Support and Pro Services are fantastic.
Can be difficult to learn the tool. Isn't the most intuitive, but once you learn it, it's fairly simple.
It helps us keep track of all of our sales people and what metrics they are hitting. It also allows us to be able to coach them and help them improve.
Also, I love the easiness of the setup, how to buy numbers, associate to sources, and whatnot. And ultimately, I find its integrations with various marketing platforms very helpful.
Our overall experience is very good with call tracking metrics. We use it daily and it makes our company better.
It is user friendly, easy to train our new team members in and has made a positive difference for our team.
Easy to use platform with super helpful reporting.
I really like the user interface where you can easily filter your clients, listen to calls, download reports, select your call and most importantly audit the quality of the calls generated.
It's an amazing suite for small and large companies, it has everything you need, IVR, call recording, Call tracking, Queues, SMS tracking, and campaigns. You name it and they have it.
CTM is a great resource to track lead sources as well as review calls and to reach your customers via text if that is an option for you.
We like that we can regionally track where the calls are coming from so that we can optimize our budget.
It has be a cost effective necessity for our advertising budget.
NICE CXone logo
4.2
565

Cloud Contact Center Software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.2
    Features
    4.1
    Customer support
    4.0
Pros and Cons from NICE CXone users   
avatar
+15
This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.
Is a easy tool super useful to contact internal and external persons, have different options for reporting, charts that help you to evaluate you and your team.
I don't know if this is a possibility because none of the administrators have found a fix for this but I absolutely hate how there seems to be no way to choose to receive a call.
I love how easy it is to use, there was little to no training required to understand how to use it. It's really good at tracking hours/minutes rendered which is quite helpful in my line of work.
Bad UI, slow customer service, difficult reporting, limited integrations.
Everything, real-time management, reporting, learning is very nice to use. Best part of this is on the go feature, you can login from anywhere to manage your workforce swiftly.
There is a lag and sometimes calls will randomly drop. Sometimes the calls get sent to the wrong dept.
NICE allows us to support our customers on multiple channels with great ease and efficiency.
The responsiveness and lack of mass editing features make it difficult to manage or make large scale changes at once.
What I liked most about this program is the ease of access. When I started this job I was not very familiar with computers , but this software was extremely easy to use.
The main benefit of having NICE is that we can make sure that all of our agents are able to or try to adhere to their daily schedules. They have reminders when its time for a break or lunch.
What I like most about this software is that, it is very understandable and easy to use.
I have extensively researched call center platforms for feature functionality and ease of use. InContact always comes out as the best investment for the cost.
What I like the most about InContact is how easy its for me to use, we were able to integrate this to sales force and it is easy to keep track on your daily activities.
Overall it's a very good product. The support staff is very helpful and the recent updates have made it even easier to use and design.
When it comes to reporting & studio, I love that I have the flexibility/control to build almost anything i could want.
This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.
This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.
Is a easy tool super useful to contact internal and external persons, have different options for reporting, charts that help you to evaluate you and your team.
I don't know if this is a possibility because none of the administrators have found a fix for this but I absolutely hate how there seems to be no way to choose to receive a call.
I love how easy it is to use, there was little to no training required to understand how to use it. It's really good at tracking hours/minutes rendered which is quite helpful in my line of work.
Bad UI, slow customer service, difficult reporting, limited integrations.
Everything, real-time management, reporting, learning is very nice to use. Best part of this is on the go feature, you can login from anywhere to manage your workforce swiftly.
There is a lag and sometimes calls will randomly drop. Sometimes the calls get sent to the wrong dept.
NICE allows us to support our customers on multiple channels with great ease and efficiency.
The responsiveness and lack of mass editing features make it difficult to manage or make large scale changes at once.
What I liked most about this program is the ease of access. When I started this job I was not very familiar with computers , but this software was extremely easy to use.
The main benefit of having NICE is that we can make sure that all of our agents are able to or try to adhere to their daily schedules. They have reminders when its time for a break or lunch.
What I like most about this software is that, it is very understandable and easy to use.
I have extensively researched call center platforms for feature functionality and ease of use. InContact always comes out as the best investment for the cost.
What I like the most about InContact is how easy its for me to use, we were able to integrate this to sales force and it is easy to keep track on your daily activities.
Overall it's a very good product. The support staff is very helpful and the recent updates have made it even easier to use and design.
When it comes to reporting & studio, I love that I have the flexibility/control to build almost anything i could want.
This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.
This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.
Is a easy tool super useful to contact internal and external persons, have different options for reporting, charts that help you to evaluate you and your team.
I don't know if this is a possibility because none of the administrators have found a fix for this but I absolutely hate how there seems to be no way to choose to receive a call.
I love how easy it is to use, there was little to no training required to understand how to use it. It's really good at tracking hours/minutes rendered which is quite helpful in my line of work.
Bad UI, slow customer service, difficult reporting, limited integrations.
Everything, real-time management, reporting, learning is very nice to use. Best part of this is on the go feature, you can login from anywhere to manage your workforce swiftly.
There is a lag and sometimes calls will randomly drop. Sometimes the calls get sent to the wrong dept.
NICE allows us to support our customers on multiple channels with great ease and efficiency.
The responsiveness and lack of mass editing features make it difficult to manage or make large scale changes at once.
What I liked most about this program is the ease of access. When I started this job I was not very familiar with computers , but this software was extremely easy to use.
The main benefit of having NICE is that we can make sure that all of our agents are able to or try to adhere to their daily schedules. They have reminders when its time for a break or lunch.
What I like most about this software is that, it is very understandable and easy to use.
I have extensively researched call center platforms for feature functionality and ease of use. InContact always comes out as the best investment for the cost.
What I like the most about InContact is how easy its for me to use, we were able to integrate this to sales force and it is easy to keep track on your daily activities.
Overall it's a very good product. The support staff is very helpful and the recent updates have made it even easier to use and design.
When it comes to reporting & studio, I love that I have the flexibility/control to build almost anything i could want.
This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.
ULTATEL Cloud Business Phone System logo
4.7
32

ULTATEL | Phone and Teleommunication Solutions For Business

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.9
Pros and Cons from ULTATEL Cloud Business Phone System users   
avatar
+15
The customer service has been superior and the ease of use and convenience of this phone system has been great.
We loose service from time to time and have no way of communicating without the service.
Call quality and reliability are awesome. Since we moved away from a competitor, we never had an issue with call quality or call dropping anymore.
We had a problem before with customers communication being scattered around.
The system is easy to use and intuitive; very reliable; call recording feature and other admin tools are great. We mainly use the desk phones, but can easily use through our laptops if we'd like.
The soft phone drops calls alot which can be annoying.
Overall, our ULTATEL system has been very dependable and the team at ULTATEL has been responsive. They are continually improving their solution.
The windows client loses connection after a while and needs to be restarted to continue working.
The customer service is excellent and the products work good for our business.
Their customer service is always top tier and we feel confident and safe knowing we have them supporting our business.
The training and rollout were seamless. But the very best thing about Ultatel is the Customer Service.
ULTATEL was fantastic at communication and follow through during the setup and implementation.
The integration into our system was very easy to accomplish thanks to the expert team at Ultatel.
Easy install and amazing service. Any changes or needs done very quickly and efficiently.
Their customer service is always quick to answer and solve the problem. I also appreciate their willingness to customize to fit our needs.
I love all the features that are included for the price.
Great customer support and a good price point.
If I ever had an issue, their customer support would respond almost immediately, and I never had to wait. Integration into my CRM was also out of my hands as they did it for me.
The customer service has been superior and the ease of use and convenience of this phone system has been great.
We loose service from time to time and have no way of communicating without the service.
Call quality and reliability are awesome. Since we moved away from a competitor, we never had an issue with call quality or call dropping anymore.
We had a problem before with customers communication being scattered around.
The system is easy to use and intuitive; very reliable; call recording feature and other admin tools are great. We mainly use the desk phones, but can easily use through our laptops if we'd like.
The soft phone drops calls alot which can be annoying.
Overall, our ULTATEL system has been very dependable and the team at ULTATEL has been responsive. They are continually improving their solution.
The windows client loses connection after a while and needs to be restarted to continue working.
The customer service is excellent and the products work good for our business.
Their customer service is always top tier and we feel confident and safe knowing we have them supporting our business.
The training and rollout were seamless. But the very best thing about Ultatel is the Customer Service.
ULTATEL was fantastic at communication and follow through during the setup and implementation.
The integration into our system was very easy to accomplish thanks to the expert team at Ultatel.
Easy install and amazing service. Any changes or needs done very quickly and efficiently.
Their customer service is always quick to answer and solve the problem. I also appreciate their willingness to customize to fit our needs.
I love all the features that are included for the price.
Great customer support and a good price point.
If I ever had an issue, their customer support would respond almost immediately, and I never had to wait. Integration into my CRM was also out of my hands as they did it for me.
The customer service has been superior and the ease of use and convenience of this phone system has been great.
We loose service from time to time and have no way of communicating without the service.
Call quality and reliability are awesome. Since we moved away from a competitor, we never had an issue with call quality or call dropping anymore.
We had a problem before with customers communication being scattered around.
The system is easy to use and intuitive; very reliable; call recording feature and other admin tools are great. We mainly use the desk phones, but can easily use through our laptops if we'd like.
The soft phone drops calls alot which can be annoying.
Overall, our ULTATEL system has been very dependable and the team at ULTATEL has been responsive. They are continually improving their solution.
The windows client loses connection after a while and needs to be restarted to continue working.
The customer service is excellent and the products work good for our business.
Their customer service is always top tier and we feel confident and safe knowing we have them supporting our business.
The training and rollout were seamless. But the very best thing about Ultatel is the Customer Service.
ULTATEL was fantastic at communication and follow through during the setup and implementation.
The integration into our system was very easy to accomplish thanks to the expert team at Ultatel.
Easy install and amazing service. Any changes or needs done very quickly and efficiently.
Their customer service is always quick to answer and solve the problem. I also appreciate their willingness to customize to fit our needs.
I love all the features that are included for the price.
Great customer support and a good price point.
If I ever had an issue, their customer support would respond almost immediately, and I never had to wait. Integration into my CRM was also out of my hands as they did it for me.
Weave logo
4.2
473

The all-in-one customer communication software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    4.4
    Features
    4.2
    Customer support
    3.7
Pros and Cons from Weave users   
avatar
+15
Excellent, we were with and changed to someone else and went back to them because our office really likes the mobile app and there features are just better.
Once you have realized how bad and precarious this service is trying to cancel your contract is a nightmare.
I love the integration with our practice management software, and that patients like the features that allow text responses and ease of communication with our office.
I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave.
I love the ease behind weave, it's simple and not complicated plug the phone in sync it with my software and I was good to go.
Sadly, these fixed issues are seemingly only temporary, as some problem occurs at a random time in the future, despite not changing ANYTHING in settings or calling customer support.
So far it has been great. It's very user friendly & I am so happy we are using it at the office.
We were led to believe it was MUCH more customizable than it actually is. I am really furious that we were told we could have our forms customised and we cannot.
I haven’t had such a comprehensive customer support team. Their team is amazing top to bottom and you can tell it’s because they care about the customer and care about who works for them.
We called last fall to get a problem with the phones fixed and they created another problem in trying to fix it. One of the biggest dreads of my day is when someone says, "I need you to call Weave.
Awesome!!! Customer service is great and responds quickly. I love love love this app.
It's great that we can send wellness forms to any phone number, and using our office number for texting is awesome while utilizing a virtual waiting room.
I like the ease of use, as well as the functionality. I like how easy it is to contact patients, as well as keeping the whole team informed.
I have been very pleased with Weave from the beginning. It has saved us time and money.
The team chat features are great for interoffice communication, and the text options make customer communication easier. Faxing is very helpful too.
A quick and efficient way to contact patients. A great benefit to have access to our schedule after office hours.
Weave has been a great experience and definitely worth the cost. Customer support is always spot on.
Weave integrated so easily into our system and daily lives that the impact was immediate. Communications on all levels have improved, and all involved have been easy to train and work with.
Excellent, we were with and changed to someone else and went back to them because our office really likes the mobile app and there features are just better.
Once you have realized how bad and precarious this service is trying to cancel your contract is a nightmare.
I love the integration with our practice management software, and that patients like the features that allow text responses and ease of communication with our office.
I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave.
I love the ease behind weave, it's simple and not complicated plug the phone in sync it with my software and I was good to go.
Sadly, these fixed issues are seemingly only temporary, as some problem occurs at a random time in the future, despite not changing ANYTHING in settings or calling customer support.
So far it has been great. It's very user friendly & I am so happy we are using it at the office.
We were led to believe it was MUCH more customizable than it actually is. I am really furious that we were told we could have our forms customised and we cannot.
I haven’t had such a comprehensive customer support team. Their team is amazing top to bottom and you can tell it’s because they care about the customer and care about who works for them.
We called last fall to get a problem with the phones fixed and they created another problem in trying to fix it. One of the biggest dreads of my day is when someone says, "I need you to call Weave.
Awesome!!! Customer service is great and responds quickly. I love love love this app.
It's great that we can send wellness forms to any phone number, and using our office number for texting is awesome while utilizing a virtual waiting room.
I like the ease of use, as well as the functionality. I like how easy it is to contact patients, as well as keeping the whole team informed.
I have been very pleased with Weave from the beginning. It has saved us time and money.
The team chat features are great for interoffice communication, and the text options make customer communication easier. Faxing is very helpful too.
A quick and efficient way to contact patients. A great benefit to have access to our schedule after office hours.
Weave has been a great experience and definitely worth the cost. Customer support is always spot on.
Weave integrated so easily into our system and daily lives that the impact was immediate. Communications on all levels have improved, and all involved have been easy to train and work with.
Excellent, we were with and changed to someone else and went back to them because our office really likes the mobile app and there features are just better.
Once you have realized how bad and precarious this service is trying to cancel your contract is a nightmare.
I love the integration with our practice management software, and that patients like the features that allow text responses and ease of communication with our office.
I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave.
I love the ease behind weave, it's simple and not complicated plug the phone in sync it with my software and I was good to go.
Sadly, these fixed issues are seemingly only temporary, as some problem occurs at a random time in the future, despite not changing ANYTHING in settings or calling customer support.
So far it has been great. It's very user friendly & I am so happy we are using it at the office.
We were led to believe it was MUCH more customizable than it actually is. I am really furious that we were told we could have our forms customised and we cannot.
I haven’t had such a comprehensive customer support team. Their team is amazing top to bottom and you can tell it’s because they care about the customer and care about who works for them.
We called last fall to get a problem with the phones fixed and they created another problem in trying to fix it. One of the biggest dreads of my day is when someone says, "I need you to call Weave.
Awesome!!! Customer service is great and responds quickly. I love love love this app.
It's great that we can send wellness forms to any phone number, and using our office number for texting is awesome while utilizing a virtual waiting room.
I like the ease of use, as well as the functionality. I like how easy it is to contact patients, as well as keeping the whole team informed.
I have been very pleased with Weave from the beginning. It has saved us time and money.
The team chat features are great for interoffice communication, and the text options make customer communication easier. Faxing is very helpful too.
A quick and efficient way to contact patients. A great benefit to have access to our schedule after office hours.
Weave has been a great experience and definitely worth the cost. Customer support is always spot on.
Weave integrated so easily into our system and daily lives that the impact was immediate. Communications on all levels have improved, and all involved have been easy to train and work with.
JustCall logo
4.1
160

AI, but better

visit website
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.3
    Features
    4.0
    Customer support
    4.2
Pros and Cons from JustCall users   
avatar
+15
Is an alternative for others, nice and easy to use. The overall quality is good, of course depends on connection.
We also had issues with the way incoming calls were transferred if the main phone person was on a call. We lost many calls due to the transfer system.
Being able to dial numbers from any website is amazing. Best option for any size business looking for a great solution with lots of options.
We implemented JustCall early on and at the time it was a bit buggy which was frustrating.
Just call is a user friendly software. There are some good features like integrated with our crm and slack.
Sometimes I get major lag on my calls and am forced to use my own phone to make calls.
I like the fact that it is intuitive and easy to use. Also, the onboarding process is one of a kind as this was the main reason why I choose this tool from a considerable amount of options available.
Having to split the text messages so the client can receive the entire message (limited Characters).
Our CFO liked it for the price and the functions of it. It integrates with Hubspot, easy to use text message platform, and the ability to listen in on calls.
I like how many things you can do on justcall. The range of options is great within one software platform.
It manages the call routing for the team to handle the admission and counseling meetings. The appointment scheduler is just amazing.
Since using JustCall we have found the Support team to be very responsive, available and effective in their support.
Wonderful VOIP calling solution to pair with Pipedrive.
Just Call is easy to use, probably best for bigger companies. Easy to use, in desptop and mobile version.
Benefits have been ease and time saving which means i can focus less on admin tasks and more on money making tasks associated with a telemarketing campaign.
The ease of use, UI, speed of setup, and chat support were exceptional. There was always somebody to reach within 10 minutes via chat.
Huge pro for JustCall is its integration capability with PipeDrive.
The support team is flexible and allows us to troubleshoot problems quickly.
Is an alternative for others, nice and easy to use. The overall quality is good, of course depends on connection.
We also had issues with the way incoming calls were transferred if the main phone person was on a call. We lost many calls due to the transfer system.
Being able to dial numbers from any website is amazing. Best option for any size business looking for a great solution with lots of options.
We implemented JustCall early on and at the time it was a bit buggy which was frustrating.
Just call is a user friendly software. There are some good features like integrated with our crm and slack.
Sometimes I get major lag on my calls and am forced to use my own phone to make calls.
I like the fact that it is intuitive and easy to use. Also, the onboarding process is one of a kind as this was the main reason why I choose this tool from a considerable amount of options available.
Having to split the text messages so the client can receive the entire message (limited Characters).
Our CFO liked it for the price and the functions of it. It integrates with Hubspot, easy to use text message platform, and the ability to listen in on calls.
I like how many things you can do on justcall. The range of options is great within one software platform.
It manages the call routing for the team to handle the admission and counseling meetings. The appointment scheduler is just amazing.
Since using JustCall we have found the Support team to be very responsive, available and effective in their support.
Wonderful VOIP calling solution to pair with Pipedrive.
Just Call is easy to use, probably best for bigger companies. Easy to use, in desptop and mobile version.
Benefits have been ease and time saving which means i can focus less on admin tasks and more on money making tasks associated with a telemarketing campaign.
The ease of use, UI, speed of setup, and chat support were exceptional. There was always somebody to reach within 10 minutes via chat.
Huge pro for JustCall is its integration capability with PipeDrive.
The support team is flexible and allows us to troubleshoot problems quickly.
Is an alternative for others, nice and easy to use. The overall quality is good, of course depends on connection.
We also had issues with the way incoming calls were transferred if the main phone person was on a call. We lost many calls due to the transfer system.
Being able to dial numbers from any website is amazing. Best option for any size business looking for a great solution with lots of options.
We implemented JustCall early on and at the time it was a bit buggy which was frustrating.
Just call is a user friendly software. There are some good features like integrated with our crm and slack.
Sometimes I get major lag on my calls and am forced to use my own phone to make calls.
I like the fact that it is intuitive and easy to use. Also, the onboarding process is one of a kind as this was the main reason why I choose this tool from a considerable amount of options available.
Having to split the text messages so the client can receive the entire message (limited Characters).
Our CFO liked it for the price and the functions of it. It integrates with Hubspot, easy to use text message platform, and the ability to listen in on calls.
I like how many things you can do on justcall. The range of options is great within one software platform.
It manages the call routing for the team to handle the admission and counseling meetings. The appointment scheduler is just amazing.
Since using JustCall we have found the Support team to be very responsive, available and effective in their support.
Wonderful VOIP calling solution to pair with Pipedrive.
Just Call is easy to use, probably best for bigger companies. Easy to use, in desptop and mobile version.
Benefits have been ease and time saving which means i can focus less on admin tasks and more on money making tasks associated with a telemarketing campaign.
The ease of use, UI, speed of setup, and chat support were exceptional. There was always somebody to reach within 10 minutes via chat.
Huge pro for JustCall is its integration capability with PipeDrive.
The support team is flexible and allows us to troubleshoot problems quickly.
Dialpad logo
4.3
516

Cloud communications system for enterprise businesses.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.4
    Features
    4.2
    Customer support
    4.1
Pros and Cons from Dialpad users   
avatar
avatar
+15
We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.
It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.
Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.
Every once in a while, there will be some choppy calls, which can be frustrating.
Overall, I love the product. The ability to create dept's to assist in monitoring other employees has been exceptionally useful.
The software sometimes doesn't alert me when I have a call then automatically says I have missed the call.
Dialpad is amazing and the integrations with other software make it the best VOIP system for my firm.
Sometimes I will answer on my mobile, and the call will drop. Other times, I'll answer on my Desktop app, and my mobile device will keep ringing.
I'm enjoying it, I feel like the app is very strong and we're able to do this efficiently now with a better cell app.
The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.
This company is THE BEST w customer service!!! Nice friendly and fast. They always answer and help resolve any problems.
Great audio quality, with an ability to take your phone number with you wherever you go, on the laptop or on your phone.
This system has a fabulous integrations with google products. I also love that it is completely cloud based.
Dialpad is great and easly to use have awesome features! most have for company.
Overall, I am thrilled with the quality of the calls, and the ease of use.
Super easy to use and navigate. The layout is simple and clean, making everything about it's use easy.
The interface is very user friendly and easy to learn. Great feed of recorded calls and texts to see communication history with contacts.
Dialpad has been responsive to all my customer support requests. The software is a core component of my business and it's been very reliable.
We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.
It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.
Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.
Every once in a while, there will be some choppy calls, which can be frustrating.
Overall, I love the product. The ability to create dept's to assist in monitoring other employees has been exceptionally useful.
The software sometimes doesn't alert me when I have a call then automatically says I have missed the call.
Dialpad is amazing and the integrations with other software make it the best VOIP system for my firm.
Sometimes I will answer on my mobile, and the call will drop. Other times, I'll answer on my Desktop app, and my mobile device will keep ringing.
I'm enjoying it, I feel like the app is very strong and we're able to do this efficiently now with a better cell app.
The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.
This company is THE BEST w customer service!!! Nice friendly and fast. They always answer and help resolve any problems.
Great audio quality, with an ability to take your phone number with you wherever you go, on the laptop or on your phone.
This system has a fabulous integrations with google products. I also love that it is completely cloud based.
Dialpad is great and easly to use have awesome features! most have for company.
Overall, I am thrilled with the quality of the calls, and the ease of use.
Super easy to use and navigate. The layout is simple and clean, making everything about it's use easy.
The interface is very user friendly and easy to learn. Great feed of recorded calls and texts to see communication history with contacts.
Dialpad has been responsive to all my customer support requests. The software is a core component of my business and it's been very reliable.
We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.
It took me more than 6 months to be able to transfer my number out. They can be very misleading and reject your transfer out requests even after you follow their strict procedures.
Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.
Every once in a while, there will be some choppy calls, which can be frustrating.
Overall, I love the product. The ability to create dept's to assist in monitoring other employees has been exceptionally useful.
The software sometimes doesn't alert me when I have a call then automatically says I have missed the call.
Dialpad is amazing and the integrations with other software make it the best VOIP system for my firm.
Sometimes I will answer on my mobile, and the call will drop. Other times, I'll answer on my Desktop app, and my mobile device will keep ringing.
I'm enjoying it, I feel like the app is very strong and we're able to do this efficiently now with a better cell app.
The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.
This company is THE BEST w customer service!!! Nice friendly and fast. They always answer and help resolve any problems.
Great audio quality, with an ability to take your phone number with you wherever you go, on the laptop or on your phone.
This system has a fabulous integrations with google products. I also love that it is completely cloud based.
Dialpad is great and easly to use have awesome features! most have for company.
Overall, I am thrilled with the quality of the calls, and the ease of use.
Super easy to use and navigate. The layout is simple and clean, making everything about it's use easy.
The interface is very user friendly and easy to learn. Great feed of recorded calls and texts to see communication history with contacts.
Dialpad has been responsive to all my customer support requests. The software is a core component of my business and it's been very reliable.
Chorus logo
4.6
65

Capture, transcribe & analyze sales team calls & meetings

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.5
    Features
    4.4
    Customer support
    4.5
Pros and Cons from Chorus users   
avatar
avatar
avatar
+11
Chorus is great for new hire training. We put together a playlist of call snippets and are able to highlight best practices and learning experiences.
I dislike that there a two different buttons to share and add a clip to a playlist.
It is easy to use and they give very valuable insights and analytics into your calls to help you self evalutate and improve.
Sometimes prospects can get scared if they think the conversation is being recorded.
Chorus is very helpful from a Marketing perspective since we can gain a lot of valuable insights quickly to apply to messaging by listening to customer and prospect calls.
It is a little trickier than other platforms to find analytics on calls.
Chorus is a great platform for scaling your sales team and overall success in your sales org.
Interface is kind of cumbersome and confusing at times.
Chorus.ai has been a game-changer for our sales team. The analytics provide the ability to efficiently navigate to the important parts of any call and see trends and analysis at a higher level.
Chorus has been a staple for helping my team improve the customer experience since we've been using it.
I have had a really great experience using Chorus.ai vital tool for a sales rep.
The video and audio recording software are easy to use and makes breaking down my "game film" fast and easy.
Chorus.ai is easy to use and integrates with Salesforce and Zoom and has made all the difference in call coaching across the sales team.
We also heavily integrate chorus into our onboarding process which helps new reps ramp faster by listening to their peers move through the sales process.
Chorus is great for new hire training. We put together a playlist of call snippets and are able to highlight best practices and learning experiences.
I dislike that there a two different buttons to share and add a clip to a playlist.
It is easy to use and they give very valuable insights and analytics into your calls to help you self evalutate and improve.
Sometimes prospects can get scared if they think the conversation is being recorded.
Chorus is very helpful from a Marketing perspective since we can gain a lot of valuable insights quickly to apply to messaging by listening to customer and prospect calls.
It is a little trickier than other platforms to find analytics on calls.
Chorus is a great platform for scaling your sales team and overall success in your sales org.
Interface is kind of cumbersome and confusing at times.
Chorus.ai has been a game-changer for our sales team. The analytics provide the ability to efficiently navigate to the important parts of any call and see trends and analysis at a higher level.
Chorus has been a staple for helping my team improve the customer experience since we've been using it.
I have had a really great experience using Chorus.ai vital tool for a sales rep.
The video and audio recording software are easy to use and makes breaking down my "game film" fast and easy.
Chorus.ai is easy to use and integrates with Salesforce and Zoom and has made all the difference in call coaching across the sales team.
We also heavily integrate chorus into our onboarding process which helps new reps ramp faster by listening to their peers move through the sales process.
Chorus is great for new hire training. We put together a playlist of call snippets and are able to highlight best practices and learning experiences.
I dislike that there a two different buttons to share and add a clip to a playlist.
It is easy to use and they give very valuable insights and analytics into your calls to help you self evalutate and improve.
Sometimes prospects can get scared if they think the conversation is being recorded.
Chorus is very helpful from a Marketing perspective since we can gain a lot of valuable insights quickly to apply to messaging by listening to customer and prospect calls.
It is a little trickier than other platforms to find analytics on calls.
Chorus is a great platform for scaling your sales team and overall success in your sales org.
Interface is kind of cumbersome and confusing at times.
Chorus.ai has been a game-changer for our sales team. The analytics provide the ability to efficiently navigate to the important parts of any call and see trends and analysis at a higher level.
Chorus has been a staple for helping my team improve the customer experience since we've been using it.
I have had a really great experience using Chorus.ai vital tool for a sales rep.
The video and audio recording software are easy to use and makes breaking down my "game film" fast and easy.
Chorus.ai is easy to use and integrates with Salesforce and Zoom and has made all the difference in call coaching across the sales team.
We also heavily integrate chorus into our onboarding process which helps new reps ramp faster by listening to their peers move through the sales process.
Talkroute logo
4.4
17

Virtual phone system for communicating with customers

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.3
    Features
    4.1
    Customer support
    4.4
Pros and Cons from Talkroute users   
+11
Nothing but great things to say, easy setup, fair pricing and a better system them my phone/Internet company was able to provide.
Any interaction is rude and the "service" is lacking.
We have been using Talkroute for a few months and it has been awesome.
The set up for the phone lines is unnecessarily confusing.
Talkroute uses traditional PSTN (public switched telephone network) call forwarding and every call has been reliable with perfect quality. Never going back to VOIP.
I dislike that the voicemail box gets full very quickly.
I love having the ability to use our smartphones with this service without having to use data to receive calls.
When the calls ring in the ringtime gets a little long. That maybe user error on out part.
I was new to this type of service so I worked with the support staff to get it set up the way I needed it. They were very helpful and friendly.
Talkroute is well priced and has good customer service.
The ease of implementation and functionality make Talkroute easy to use for anyone, even if their experience with VOIP software is limited.
Overall this has made my job much easier, tenants no longer leave messages on my personal phone.
Inexpensive and easy to use. User interface is fast and lightweight.
If our phones go down we don’t make money, we don’t have time to call/email support 2-3 times per week. If you need reliable phone service then avoid talkroute at all costs.
Nothing but great things to say, easy setup, fair pricing and a better system them my phone/Internet company was able to provide.
Any interaction is rude and the "service" is lacking.
We have been using Talkroute for a few months and it has been awesome.
The set up for the phone lines is unnecessarily confusing.
Talkroute uses traditional PSTN (public switched telephone network) call forwarding and every call has been reliable with perfect quality. Never going back to VOIP.
I dislike that the voicemail box gets full very quickly.
I love having the ability to use our smartphones with this service without having to use data to receive calls.
When the calls ring in the ringtime gets a little long. That maybe user error on out part.
I was new to this type of service so I worked with the support staff to get it set up the way I needed it. They were very helpful and friendly.
Talkroute is well priced and has good customer service.
The ease of implementation and functionality make Talkroute easy to use for anyone, even if their experience with VOIP software is limited.
Overall this has made my job much easier, tenants no longer leave messages on my personal phone.
Inexpensive and easy to use. User interface is fast and lightweight.
If our phones go down we don’t make money, we don’t have time to call/email support 2-3 times per week. If you need reliable phone service then avoid talkroute at all costs.
Nothing but great things to say, easy setup, fair pricing and a better system them my phone/Internet company was able to provide.
Any interaction is rude and the "service" is lacking.
We have been using Talkroute for a few months and it has been awesome.
The set up for the phone lines is unnecessarily confusing.
Talkroute uses traditional PSTN (public switched telephone network) call forwarding and every call has been reliable with perfect quality. Never going back to VOIP.
I dislike that the voicemail box gets full very quickly.
I love having the ability to use our smartphones with this service without having to use data to receive calls.
When the calls ring in the ringtime gets a little long. That maybe user error on out part.
I was new to this type of service so I worked with the support staff to get it set up the way I needed it. They were very helpful and friendly.
Talkroute is well priced and has good customer service.
The ease of implementation and functionality make Talkroute easy to use for anyone, even if their experience with VOIP software is limited.
Overall this has made my job much easier, tenants no longer leave messages on my personal phone.
Inexpensive and easy to use. User interface is fast and lightweight.
If our phones go down we don’t make money, we don’t have time to call/email support 2-3 times per week. If you need reliable phone service then avoid talkroute at all costs.
Calabrio ONE logo
4.3
126

Comprehensive performance software for contact centers

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.3
    Features
    4.0
    Customer support
    4.4
Pros and Cons from Calabrio ONE users   
+15
Even for the least technologically savvy user, this would be easy to use. Quality of the recordings are superb as well.
The installation has taken a bit longer than expected. 28 enhancement requests submitted and ten defects found.
The user interface is easy and intuitive to navigate, the online help files are clear and robust, and Calabrio's customer support has been wonderful.
Some of the reporting features are confusing when it comes to Team and Agent level reports. The same report changes if you choose the agents names compared to just the team name.
WFM, QM, and Analytics are very intuitive and we have gained many efficiencies since we implemented it over 2 years ago. The Cloud has been amazing to have as well.
Calabrio is VERY difficult to set up and implement.
Very wonderful experience with the product they have world class customer service and will help you fix any issues that may arise.
It can hard to read and understand how to use and find everything if you do not train your representatives on it. If someone is not tech savvy it could be a little confusing for them.
I've had a great experience with Calabrio and would recommend any organization consider it if they are in the market.
The streamlining of the scheduling and quality management process, has been a great selling point for the different groups.
I appreciate them working with our company to mature their product and integrate with AVAYA platforms deeper than they have ever gone before.
I like that the adherence feature has the time for which you switched AUX codes. It is very helpful to have your schedule, the teams schedule, time off requests in one place.
Great Product and Great Support with a Great Price.
The ease of use really improves engagement throughout the organisation.
Good value for the money and it will get the job done for most small organization applications. Not built to produce large advanced reports or detailed data analysis.
Calabrio allows my company the ability to securely and safely document our claims files with recorded statement’s that are taken.
Although this isn't my area of expertise, I can easily see this from them and the integration between QM and WFM is solid.
It doesn't interface with our CRM system, but it is easy to operate both systems simultaneously.
Even for the least technologically savvy user, this would be easy to use. Quality of the recordings are superb as well.
The installation has taken a bit longer than expected. 28 enhancement requests submitted and ten defects found.
The user interface is easy and intuitive to navigate, the online help files are clear and robust, and Calabrio's customer support has been wonderful.
Some of the reporting features are confusing when it comes to Team and Agent level reports. The same report changes if you choose the agents names compared to just the team name.
WFM, QM, and Analytics are very intuitive and we have gained many efficiencies since we implemented it over 2 years ago. The Cloud has been amazing to have as well.
Calabrio is VERY difficult to set up and implement.
Very wonderful experience with the product they have world class customer service and will help you fix any issues that may arise.
It can hard to read and understand how to use and find everything if you do not train your representatives on it. If someone is not tech savvy it could be a little confusing for them.
I've had a great experience with Calabrio and would recommend any organization consider it if they are in the market.
The streamlining of the scheduling and quality management process, has been a great selling point for the different groups.
I appreciate them working with our company to mature their product and integrate with AVAYA platforms deeper than they have ever gone before.
I like that the adherence feature has the time for which you switched AUX codes. It is very helpful to have your schedule, the teams schedule, time off requests in one place.
Great Product and Great Support with a Great Price.
The ease of use really improves engagement throughout the organisation.
Good value for the money and it will get the job done for most small organization applications. Not built to produce large advanced reports or detailed data analysis.
Calabrio allows my company the ability to securely and safely document our claims files with recorded statement’s that are taken.
Although this isn't my area of expertise, I can easily see this from them and the integration between QM and WFM is solid.
It doesn't interface with our CRM system, but it is easy to operate both systems simultaneously.
Even for the least technologically savvy user, this would be easy to use. Quality of the recordings are superb as well.
The installation has taken a bit longer than expected. 28 enhancement requests submitted and ten defects found.
The user interface is easy and intuitive to navigate, the online help files are clear and robust, and Calabrio's customer support has been wonderful.
Some of the reporting features are confusing when it comes to Team and Agent level reports. The same report changes if you choose the agents names compared to just the team name.
WFM, QM, and Analytics are very intuitive and we have gained many efficiencies since we implemented it over 2 years ago. The Cloud has been amazing to have as well.
Calabrio is VERY difficult to set up and implement.
Very wonderful experience with the product they have world class customer service and will help you fix any issues that may arise.
It can hard to read and understand how to use and find everything if you do not train your representatives on it. If someone is not tech savvy it could be a little confusing for them.
I've had a great experience with Calabrio and would recommend any organization consider it if they are in the market.
The streamlining of the scheduling and quality management process, has been a great selling point for the different groups.
I appreciate them working with our company to mature their product and integrate with AVAYA platforms deeper than they have ever gone before.
I like that the adherence feature has the time for which you switched AUX codes. It is very helpful to have your schedule, the teams schedule, time off requests in one place.
Great Product and Great Support with a Great Price.
The ease of use really improves engagement throughout the organisation.
Good value for the money and it will get the job done for most small organization applications. Not built to produce large advanced reports or detailed data analysis.
Calabrio allows my company the ability to securely and safely document our claims files with recorded statement’s that are taken.
Although this isn't my area of expertise, I can easily see this from them and the integration between QM and WFM is solid.
It doesn't interface with our CRM system, but it is easy to operate both systems simultaneously.
VirtualPBX logo
4.6
26

Trusted VoIP for any office, anywhere.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.3
    Features
    4.5
    Customer support
    4.5
Pros and Cons from VirtualPBX users   
avatar
avatar
avatar
+11
Tech support has been very responsive. Received an email from customer service/support to arrange a tutorial if I needed help setting up the system - very helpful to make sure I set it up correctly.
She tagged the problem, hunted down the right solution and now i get no more calls from one of the biggest scammers in US and no more robo calls.i can actually sleep at night.
Probably my favorite thing about Virtual PBX is the ability to place and receive calls from "the office" from just about anywhere. Their "follow me" features are very convenient.
Only problem I had was the switch over from old software to new software, I had a problem with calls no longer being forwarded but it was quickly resolved.
Set up is quick and easy; Call quality is excellent.
I'm finding it difficult to identify something I don't like about the software.
I like that you can receive on-line help and more often then not they'll be able to guide you to fix the issue.
Using the app on my android phone was slightly confusing, but customer service walked me through setting it up on the system.
AMAZINGLY WONDERFUL- I believe, she has a sixth sense on support.
Overall I’ve been very happy with the service and it’s a inexpensive alternative to answering services.
Easy to work with, very flexible, really nice team to work with.
The customer service I recieved was excellent.
The price cannot be beat. I am happy with the service and customer service.
Started using a VoiP system a few years ago and we've been very happy with it.
Tech support has been very responsive. Received an email from customer service/support to arrange a tutorial if I needed help setting up the system - very helpful to make sure I set it up correctly.
She tagged the problem, hunted down the right solution and now i get no more calls from one of the biggest scammers in US and no more robo calls.i can actually sleep at night.
Probably my favorite thing about Virtual PBX is the ability to place and receive calls from "the office" from just about anywhere. Their "follow me" features are very convenient.
Only problem I had was the switch over from old software to new software, I had a problem with calls no longer being forwarded but it was quickly resolved.
Set up is quick and easy; Call quality is excellent.
I'm finding it difficult to identify something I don't like about the software.
I like that you can receive on-line help and more often then not they'll be able to guide you to fix the issue.
Using the app on my android phone was slightly confusing, but customer service walked me through setting it up on the system.
AMAZINGLY WONDERFUL- I believe, she has a sixth sense on support.
Overall I’ve been very happy with the service and it’s a inexpensive alternative to answering services.
Easy to work with, very flexible, really nice team to work with.
The customer service I recieved was excellent.
The price cannot be beat. I am happy with the service and customer service.
Started using a VoiP system a few years ago and we've been very happy with it.
Tech support has been very responsive. Received an email from customer service/support to arrange a tutorial if I needed help setting up the system - very helpful to make sure I set it up correctly.
She tagged the problem, hunted down the right solution and now i get no more calls from one of the biggest scammers in US and no more robo calls.i can actually sleep at night.
Probably my favorite thing about Virtual PBX is the ability to place and receive calls from "the office" from just about anywhere. Their "follow me" features are very convenient.
Only problem I had was the switch over from old software to new software, I had a problem with calls no longer being forwarded but it was quickly resolved.
Set up is quick and easy; Call quality is excellent.
I'm finding it difficult to identify something I don't like about the software.
I like that you can receive on-line help and more often then not they'll be able to guide you to fix the issue.
Using the app on my android phone was slightly confusing, but customer service walked me through setting it up on the system.
AMAZINGLY WONDERFUL- I believe, she has a sixth sense on support.
Overall I’ve been very happy with the service and it’s a inexpensive alternative to answering services.
Easy to work with, very flexible, really nice team to work with.
The customer service I recieved was excellent.
The price cannot be beat. I am happy with the service and customer service.
Started using a VoiP system a few years ago and we've been very happy with it.
Freshdesk logo

Freshdesk

4.5
3.2K

Online helpdesk system and customer service software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.5
Pros and Cons from Freshdesk users   
avatar
avatar
+15
Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Worse, there is no way to discover this until after you've paid and spent time getting everything set up.
Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.
I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.
We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.
Recieving bad customer service from the leader in services for customer service.
I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.
We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.
This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.
Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.
While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.
Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.
We used it for daily customer service contact and it was great. It was great for assigning.
I recommend it for its ease of use, its performance and its fair price.
It is user friendly, nice way of organizing emails and helps to automate support tasks by handling customer issues.
Easily integrate with our other team apps and to be able to better manage open issues outside of each users email is great.
Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Worse, there is no way to discover this until after you've paid and spent time getting everything set up.
Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.
I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.
We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.
Recieving bad customer service from the leader in services for customer service.
I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.
We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.
This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.
Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.
While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.
Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.
We used it for daily customer service contact and it was great. It was great for assigning.
I recommend it for its ease of use, its performance and its fair price.
It is user friendly, nice way of organizing emails and helps to automate support tasks by handling customer issues.
Easily integrate with our other team apps and to be able to better manage open issues outside of each users email is great.
Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Worse, there is no way to discover this until after you've paid and spent time getting everything set up.
Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.
I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.
We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.
Recieving bad customer service from the leader in services for customer service.
I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.
We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.
This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.
Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.
While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.
Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.
We used it for daily customer service contact and it was great. It was great for assigning.
I recommend it for its ease of use, its performance and its fair price.
It is user friendly, nice way of organizing emails and helps to automate support tasks by handling customer issues.
Easily integrate with our other team apps and to be able to better manage open issues outside of each users email is great.
Zendesk Suite logo
4.4
3.8K

Service-first CRM company that builds support & sales tools

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.3
    Features
    4.4
    Customer support
    4.3
Pros and Cons from Zendesk Suite users   
+15
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
If you ever need support from Zendesk then it is horrible.
Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.
The only minor dislike us that when the client your chatting with goes offline your messages or conversation gets erased.
I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.
We ended up switching to a free service which better fit our needs. All in all it was a pleasant experience and we used it for 3 years to manage the chat on our site.
It’s very useful for our customer support helpline which we launched during the pandemic and insures that we make the customer journey experience good for.
I liked the simple yet useful UI of zendesk. The ticketing system is very useful and efficient, reporting and user data is useful and quite accurate.
I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.
Overall, it's a fantastic platform for e-mail support while also offering the ability to have everything in one place.
We have been using Zendesk for a client project to help us receive and assign tickets from our client. The system is great and easy to use.
I like the premade templates that is currently used for our FAQ. It is great that our engineering team does not need to develop this separately.
Also it can easily be integrated to a lot of platform. What I like the most is the ability to integrate with Slack.
Zendesk is a powerful CRM tool that totally worth the price.
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
If you ever need support from Zendesk then it is horrible.
Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.
The only minor dislike us that when the client your chatting with goes offline your messages or conversation gets erased.
I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.
We ended up switching to a free service which better fit our needs. All in all it was a pleasant experience and we used it for 3 years to manage the chat on our site.
It’s very useful for our customer support helpline which we launched during the pandemic and insures that we make the customer journey experience good for.
I liked the simple yet useful UI of zendesk. The ticketing system is very useful and efficient, reporting and user data is useful and quite accurate.
I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.
Overall, it's a fantastic platform for e-mail support while also offering the ability to have everything in one place.
We have been using Zendesk for a client project to help us receive and assign tickets from our client. The system is great and easy to use.
I like the premade templates that is currently used for our FAQ. It is great that our engineering team does not need to develop this separately.
Also it can easily be integrated to a lot of platform. What I like the most is the ability to integrate with Slack.
Zendesk is a powerful CRM tool that totally worth the price.
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
If you ever need support from Zendesk then it is horrible.
Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.
The only minor dislike us that when the client your chatting with goes offline your messages or conversation gets erased.
I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.
We ended up switching to a free service which better fit our needs. All in all it was a pleasant experience and we used it for 3 years to manage the chat on our site.
It’s very useful for our customer support helpline which we launched during the pandemic and insures that we make the customer journey experience good for.
I liked the simple yet useful UI of zendesk. The ticketing system is very useful and efficient, reporting and user data is useful and quite accurate.
I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.
Overall, it's a fantastic platform for e-mail support while also offering the ability to have everything in one place.
We have been using Zendesk for a client project to help us receive and assign tickets from our client. The system is great and easy to use.
I like the premade templates that is currently used for our FAQ. It is great that our engineering team does not need to develop this separately.
Also it can easily be integrated to a lot of platform. What I like the most is the ability to integrate with Slack.
Zendesk is a powerful CRM tool that totally worth the price.
LiveAgent logo

LiveAgent

4.7
1.5K

Great customer service starts with better help desk software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.6
    Features
    4.6
    Customer support
    4.7
Pros and Cons from LiveAgent users   
avatar
avatar
avatar
+15
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.
I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.
They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.
I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.
The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.
This is an easy to use app which helps me in managing my clients perfectly.
We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.
Very happy with over all experience, much better than our old system.
We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.
The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.
Easy to integrate, premade features, great support.
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.
I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.
They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.
I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.
The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.
This is an easy to use app which helps me in managing my clients perfectly.
We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.
Very happy with over all experience, much better than our old system.
We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.
The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.
Easy to integrate, premade features, great support.
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.
I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.
They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.
I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.
The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.
This is an easy to use app which helps me in managing my clients perfectly.
We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.
Very happy with over all experience, much better than our old system.
We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.
The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.
Easy to integrate, premade features, great support.
Gong.io logo
4.8
533

Revenue Intelligence technology for sales teams

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.7
    Customer support
    4.7
Pros and Cons from Gong.io users   
avatar
+15
Great and easy to use, great feedback and LOVE being able to read a transcript of the call.
It's glitched and messed up a few calls that I have been on. I had to boot it out of the conversation.
Outstanding way to retain information discussed, study my own and other behaviors to improve. It's quickened our new hire on-boarding and improves direct coaching.
It's been tough onboarding some of my teammates to the software. That's been the biggest, and only, struggle.
What I love most about it is that it analytically breaks down every call I have with a customer or prospect (talk time, sentiment analysis, conversation keywords most focused on).
If anything the search functionality is a little bit confusing. If you do not have the exact name of the call you are trying to view it will take a while to track down.
I love that we're able to quickly find calls, be strategic with our quality assurance process, provide managers with a tool to help coach their team and build them up with specific examples.
The mobile experience for Gong can be confusing.
Gong has a nice integration and feature set. The AI is strong and delivers nice coaching results.
Great customer service, intuitive for end users, valuable tool across teams. Very positive experience and would recommend this to any Sales, CS or Enablement team to implement.
The technology is solid and very intuitive. It's nice to have a technology that doesn't cost headaches with functionality and process changes.
Stock keywords already pulled out of calls by Gong are relatively strong and the chronological view of communication is extremely helpful for managing the sales team from prospect to customer support.
Easy to locate any records and locate parts of the conversation you had. Also, the integration with Zoom great and makes the software easy to use.
If you are looking to scale up your team for success this is a tool that is a MUST have. It will save your team, literally, 100's of hours of time.
Gong.io is extremely easy to use and is great for collaboration. Using Gong got me ramped up to do my job in a matter of days.
Over the last month, I have started at a new company, leading a team, and this is single handle the best way to coach, give feedback, and develop a sales process.
Gong is great for training for any job over the phone, especially sales. You can easy listen to you and your teams calls and tag each other or key words and phrases for educational purposes.
Ability to share calls and knowledge with the team, tagging of any rejections or pricing mentioned on the call, library of resources / source of truth.
Great and easy to use, great feedback and LOVE being able to read a transcript of the call.
It's glitched and messed up a few calls that I have been on. I had to boot it out of the conversation.
Outstanding way to retain information discussed, study my own and other behaviors to improve. It's quickened our new hire on-boarding and improves direct coaching.
It's been tough onboarding some of my teammates to the software. That's been the biggest, and only, struggle.
What I love most about it is that it analytically breaks down every call I have with a customer or prospect (talk time, sentiment analysis, conversation keywords most focused on).
If anything the search functionality is a little bit confusing. If you do not have the exact name of the call you are trying to view it will take a while to track down.
I love that we're able to quickly find calls, be strategic with our quality assurance process, provide managers with a tool to help coach their team and build them up with specific examples.
The mobile experience for Gong can be confusing.
Gong has a nice integration and feature set. The AI is strong and delivers nice coaching results.
Great customer service, intuitive for end users, valuable tool across teams. Very positive experience and would recommend this to any Sales, CS or Enablement team to implement.
The technology is solid and very intuitive. It's nice to have a technology that doesn't cost headaches with functionality and process changes.
Stock keywords already pulled out of calls by Gong are relatively strong and the chronological view of communication is extremely helpful for managing the sales team from prospect to customer support.
Easy to locate any records and locate parts of the conversation you had. Also, the integration with Zoom great and makes the software easy to use.
If you are looking to scale up your team for success this is a tool that is a MUST have. It will save your team, literally, 100's of hours of time.
Gong.io is extremely easy to use and is great for collaboration. Using Gong got me ramped up to do my job in a matter of days.
Over the last month, I have started at a new company, leading a team, and this is single handle the best way to coach, give feedback, and develop a sales process.
Gong is great for training for any job over the phone, especially sales. You can easy listen to you and your teams calls and tag each other or key words and phrases for educational purposes.
Ability to share calls and knowledge with the team, tagging of any rejections or pricing mentioned on the call, library of resources / source of truth.
Great and easy to use, great feedback and LOVE being able to read a transcript of the call.
It's glitched and messed up a few calls that I have been on. I had to boot it out of the conversation.
Outstanding way to retain information discussed, study my own and other behaviors to improve. It's quickened our new hire on-boarding and improves direct coaching.
It's been tough onboarding some of my teammates to the software. That's been the biggest, and only, struggle.
What I love most about it is that it analytically breaks down every call I have with a customer or prospect (talk time, sentiment analysis, conversation keywords most focused on).
If anything the search functionality is a little bit confusing. If you do not have the exact name of the call you are trying to view it will take a while to track down.
I love that we're able to quickly find calls, be strategic with our quality assurance process, provide managers with a tool to help coach their team and build them up with specific examples.
The mobile experience for Gong can be confusing.
Gong has a nice integration and feature set. The AI is strong and delivers nice coaching results.
Great customer service, intuitive for end users, valuable tool across teams. Very positive experience and would recommend this to any Sales, CS or Enablement team to implement.
The technology is solid and very intuitive. It's nice to have a technology that doesn't cost headaches with functionality and process changes.
Stock keywords already pulled out of calls by Gong are relatively strong and the chronological view of communication is extremely helpful for managing the sales team from prospect to customer support.
Easy to locate any records and locate parts of the conversation you had. Also, the integration with Zoom great and makes the software easy to use.
If you are looking to scale up your team for success this is a tool that is a MUST have. It will save your team, literally, 100's of hours of time.
Gong.io is extremely easy to use and is great for collaboration. Using Gong got me ramped up to do my job in a matter of days.
Over the last month, I have started at a new company, leading a team, and this is single handle the best way to coach, give feedback, and develop a sales process.
Gong is great for training for any job over the phone, especially sales. You can easy listen to you and your teams calls and tag each other or key words and phrases for educational purposes.
Ability to share calls and knowledge with the team, tagging of any rejections or pricing mentioned on the call, library of resources / source of truth.
Talkdesk logo
4.5
722

The world's leading cloud-based contact center software.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.7
    Features
    4.4
    Customer support
    4.6
Pros and Cons from Talkdesk users   
avatar
+15
Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center.
It has been one issue after another. I have lost several clients because of oversights and we're beyond frustrated with the lack of support and features we were told were possible.
I love the flexibility of what the product is able to do to help our business. I also love the reporting features.
Unable to place on hold and transfer, you need to mute the call and then transfer. This can be a bit awkward for the caller since they will just hear silence until the transfer has been initiated.
Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.
Often times, I find that Talkdesk disconnects my calls or availability for a call. There are times when the Call Dispositions fail or my call will drop and I will have to restart my Talkdesk.
The new customers are so happy with the product after the implemnetion, then can not even express how much joy they have after leaving their old system. This is why I love what I do.
One of my biggest obstacles with TalkDesk is the reporting functionality.
The feature that I have come to like with talkdesk is having the capability to record all of our calls. Also my talkdesk and Salesforce work together so that is a great benefit as well.
It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution.
Talkdesk offered us the perfect solution where we received the value of each dolor we have invested. Talkdesk is simple and easy to use, great customer service and scalable platform.
Overall Talkdesk is great for calls, reporting, insight data and staying organized. It is reliable, calls are faster and being able to track everything is important.
It is very user friendly and the ease of assessing the call volumes, how calls are coming in, and how they are being addressed holds so much value to better prepare my teams.
It is pretty simple to setup in your environment and integrate with your ticketing system (e.g. Zendesk). The platform itself is also pretty clear and clean.
I love the ease of use with this software. It easily integrates into our ticketing system so we can keep real time notes and keep recordings of our conversations neatly in one place.
Talkdesk is very intuitive and provides great call quality.
Customer service help me when I need it (1 time) so this is a good pro.
Talkdesk has outstanding uptime, in fact I cannot think of a single outage in a year of using them. The cost is much less than we were paying, and their support is extraordinary.
Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center.
It has been one issue after another. I have lost several clients because of oversights and we're beyond frustrated with the lack of support and features we were told were possible.
I love the flexibility of what the product is able to do to help our business. I also love the reporting features.
Unable to place on hold and transfer, you need to mute the call and then transfer. This can be a bit awkward for the caller since they will just hear silence until the transfer has been initiated.
Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.
Often times, I find that Talkdesk disconnects my calls or availability for a call. There are times when the Call Dispositions fail or my call will drop and I will have to restart my Talkdesk.
The new customers are so happy with the product after the implemnetion, then can not even express how much joy they have after leaving their old system. This is why I love what I do.
One of my biggest obstacles with TalkDesk is the reporting functionality.
The feature that I have come to like with talkdesk is having the capability to record all of our calls. Also my talkdesk and Salesforce work together so that is a great benefit as well.
It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution.
Talkdesk offered us the perfect solution where we received the value of each dolor we have invested. Talkdesk is simple and easy to use, great customer service and scalable platform.
Overall Talkdesk is great for calls, reporting, insight data and staying organized. It is reliable, calls are faster and being able to track everything is important.
It is very user friendly and the ease of assessing the call volumes, how calls are coming in, and how they are being addressed holds so much value to better prepare my teams.
It is pretty simple to setup in your environment and integrate with your ticketing system (e.g. Zendesk). The platform itself is also pretty clear and clean.
I love the ease of use with this software. It easily integrates into our ticketing system so we can keep real time notes and keep recordings of our conversations neatly in one place.
Talkdesk is very intuitive and provides great call quality.
Customer service help me when I need it (1 time) so this is a good pro.
Talkdesk has outstanding uptime, in fact I cannot think of a single outage in a year of using them. The cost is much less than we were paying, and their support is extraordinary.
Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center.
It has been one issue after another. I have lost several clients because of oversights and we're beyond frustrated with the lack of support and features we were told were possible.
I love the flexibility of what the product is able to do to help our business. I also love the reporting features.
Unable to place on hold and transfer, you need to mute the call and then transfer. This can be a bit awkward for the caller since they will just hear silence until the transfer has been initiated.
Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.
Often times, I find that Talkdesk disconnects my calls or availability for a call. There are times when the Call Dispositions fail or my call will drop and I will have to restart my Talkdesk.
The new customers are so happy with the product after the implemnetion, then can not even express how much joy they have after leaving their old system. This is why I love what I do.
One of my biggest obstacles with TalkDesk is the reporting functionality.
The feature that I have come to like with talkdesk is having the capability to record all of our calls. Also my talkdesk and Salesforce work together so that is a great benefit as well.
It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution.
Talkdesk offered us the perfect solution where we received the value of each dolor we have invested. Talkdesk is simple and easy to use, great customer service and scalable platform.
Overall Talkdesk is great for calls, reporting, insight data and staying organized. It is reliable, calls are faster and being able to track everything is important.
It is very user friendly and the ease of assessing the call volumes, how calls are coming in, and how they are being addressed holds so much value to better prepare my teams.
It is pretty simple to setup in your environment and integrate with your ticketing system (e.g. Zendesk). The platform itself is also pretty clear and clean.
I love the ease of use with this software. It easily integrates into our ticketing system so we can keep real time notes and keep recordings of our conversations neatly in one place.
Talkdesk is very intuitive and provides great call quality.
Customer service help me when I need it (1 time) so this is a good pro.
Talkdesk has outstanding uptime, in fact I cannot think of a single outage in a year of using them. The cost is much less than we were paying, and their support is extraordinary.
RingCentral MVP logo
4.2
1.1K

RingCentral MVP - Message, Video, Phone

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.2
    Features
    4.3
    Customer support
    4.0
Pros and Cons from RingCentral MVP users   
avatar
+15
I like the ability to video chat. Being a company of nearly 1000 people calls for a lot of meetings and we recently transitioned from LifeSize which has been nice.
That's been my experience lately, which can be a pain if I inadvertently forget to open the application when I'm supposed to be called.
This is great phone solution company, competitively priced, industry leading ease of use for its customers, and very responsive and helpful support.
The reporting is what I dislike most about RingCentral, it is very limited and often delayed or incorrect.
It's very user friendly, they have great customer service. Our company has their own account manager which happens to be very helpful.
When tasks are assigned to people, they quickly get lost among all the messages that are posted after the assigned-task notification.
With the seamless integration with Office 365 and with Salesforce we are really well positioned to automate more while providing an excellent experience for our customers.
I hate everything about this company at this point.
Our overall experience has been great. For the most it's been great to utilize.
Extensions and mobile phone abilities. Very reliable and great support.
The best part of RingCentral is the ease of use and the customization of the dial plan. I can customize my dial plan for when I am in or out of the office, or on vacation in one simple click.
I like how they are staying ahead of the competition with the updates and ease of use. It makes things very easy for us to use at the office and is very convenient.
Good options for multiple office environments, video conferencing is good and allows you to import files to store on cloud and fax out of the app.
Easy to use and customer service is always helpful. Great app for your mobile phone.
The ease of use between being able to have the app on my phone or desktop. I am able to seamlessly answer calls through my mobile device even if I am out of the office.
We can schedule calls and have them integrated with TEAMS too, so it makes our SharePoint facility a great place for collaborating with our Partners globally.
Users got used to RingCentral very quickly and were excited for a different system of communication. The future needs of our company will be met with RingCentral.
This time around we got a price reduction, app was completely redone and is great, and support has been significantly improved.
I like the ability to video chat. Being a company of nearly 1000 people calls for a lot of meetings and we recently transitioned from LifeSize which has been nice.
That's been my experience lately, which can be a pain if I inadvertently forget to open the application when I'm supposed to be called.
This is great phone solution company, competitively priced, industry leading ease of use for its customers, and very responsive and helpful support.
The reporting is what I dislike most about RingCentral, it is very limited and often delayed or incorrect.
It's very user friendly, they have great customer service. Our company has their own account manager which happens to be very helpful.
When tasks are assigned to people, they quickly get lost among all the messages that are posted after the assigned-task notification.
With the seamless integration with Office 365 and with Salesforce we are really well positioned to automate more while providing an excellent experience for our customers.
I hate everything about this company at this point.
Our overall experience has been great. For the most it's been great to utilize.
Extensions and mobile phone abilities. Very reliable and great support.
The best part of RingCentral is the ease of use and the customization of the dial plan. I can customize my dial plan for when I am in or out of the office, or on vacation in one simple click.
I like how they are staying ahead of the competition with the updates and ease of use. It makes things very easy for us to use at the office and is very convenient.
Good options for multiple office environments, video conferencing is good and allows you to import files to store on cloud and fax out of the app.
Easy to use and customer service is always helpful. Great app for your mobile phone.
The ease of use between being able to have the app on my phone or desktop. I am able to seamlessly answer calls through my mobile device even if I am out of the office.
We can schedule calls and have them integrated with TEAMS too, so it makes our SharePoint facility a great place for collaborating with our Partners globally.
Users got used to RingCentral very quickly and were excited for a different system of communication. The future needs of our company will be met with RingCentral.
This time around we got a price reduction, app was completely redone and is great, and support has been significantly improved.
I like the ability to video chat. Being a company of nearly 1000 people calls for a lot of meetings and we recently transitioned from LifeSize which has been nice.
That's been my experience lately, which can be a pain if I inadvertently forget to open the application when I'm supposed to be called.
This is great phone solution company, competitively priced, industry leading ease of use for its customers, and very responsive and helpful support.
The reporting is what I dislike most about RingCentral, it is very limited and often delayed or incorrect.
It's very user friendly, they have great customer service. Our company has their own account manager which happens to be very helpful.
When tasks are assigned to people, they quickly get lost among all the messages that are posted after the assigned-task notification.
With the seamless integration with Office 365 and with Salesforce we are really well positioned to automate more while providing an excellent experience for our customers.
I hate everything about this company at this point.
Our overall experience has been great. For the most it's been great to utilize.
Extensions and mobile phone abilities. Very reliable and great support.
The best part of RingCentral is the ease of use and the customization of the dial plan. I can customize my dial plan for when I am in or out of the office, or on vacation in one simple click.
I like how they are staying ahead of the competition with the updates and ease of use. It makes things very easy for us to use at the office and is very convenient.
Good options for multiple office environments, video conferencing is good and allows you to import files to store on cloud and fax out of the app.
Easy to use and customer service is always helpful. Great app for your mobile phone.
The ease of use between being able to have the app on my phone or desktop. I am able to seamlessly answer calls through my mobile device even if I am out of the office.
We can schedule calls and have them integrated with TEAMS too, so it makes our SharePoint facility a great place for collaborating with our Partners globally.
Users got used to RingCentral very quickly and were excited for a different system of communication. The future needs of our company will be met with RingCentral.
This time around we got a price reduction, app was completely redone and is great, and support has been significantly improved.
GoTo Connect logo
4.5
659

The first-ever truly unified voice and video solution.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.5
    Features
    4.5
    Customer support
    4.6
Pros and Cons from GoTo Connect users   
avatar
avatar
avatar
+15
Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.
Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.
I love that its simple and clean interface. I love that I can use it to call Worldwide.
Again, after extensive troubleshooting with the tech team and a manager, they simply blamed it on Apple with no foreseeable fixes in the future.
This has been a welcome improvement over things like Google Voice. It allows for multiple users and phone extensions and the staying connected even when out of the office is a breeze.
Nothing at this time that I dislike about this software.
We were initially nervous about moving to VOIP out of fear of poor call quality but after a year of use, that has not been a problem. GTC offers incredible flexibility for product utilization.
Customer service was absolutely dreadful. If you're starting to WFH, this is not the solution for you.
Its a good service for the price. I like the phone they provided.
I would recommend GoToConnect as a reliable soft phone app. I have not had any issues with using the applications.
Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless.
I have always had a great experience when using GoToConnect.
The pricing of the service is better than what we came from.
While trying to talk to teams overseas these features ease a lot of hassle and saves time. It’s easy to install and use and integration within my school lab was simple.
Customer service is one of my very favorite reasons why we are still with them. We have some unique deployment features we needed and Jive was able to accommodate almost all of them.
Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features.
It was quick and easy, even when directing calls to different parts of the country.
GoToConnect is easy enough to integrate and use that I feel almost anyone can use it.
Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.
Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.
I love that its simple and clean interface. I love that I can use it to call Worldwide.
Again, after extensive troubleshooting with the tech team and a manager, they simply blamed it on Apple with no foreseeable fixes in the future.
This has been a welcome improvement over things like Google Voice. It allows for multiple users and phone extensions and the staying connected even when out of the office is a breeze.
Nothing at this time that I dislike about this software.
We were initially nervous about moving to VOIP out of fear of poor call quality but after a year of use, that has not been a problem. GTC offers incredible flexibility for product utilization.
Customer service was absolutely dreadful. If you're starting to WFH, this is not the solution for you.
Its a good service for the price. I like the phone they provided.
I would recommend GoToConnect as a reliable soft phone app. I have not had any issues with using the applications.
Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless.
I have always had a great experience when using GoToConnect.
The pricing of the service is better than what we came from.
While trying to talk to teams overseas these features ease a lot of hassle and saves time. It’s easy to install and use and integration within my school lab was simple.
Customer service is one of my very favorite reasons why we are still with them. We have some unique deployment features we needed and Jive was able to accommodate almost all of them.
Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features.
It was quick and easy, even when directing calls to different parts of the country.
GoToConnect is easy enough to integrate and use that I feel almost anyone can use it.
Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.
Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.
I love that its simple and clean interface. I love that I can use it to call Worldwide.
Again, after extensive troubleshooting with the tech team and a manager, they simply blamed it on Apple with no foreseeable fixes in the future.
This has been a welcome improvement over things like Google Voice. It allows for multiple users and phone extensions and the staying connected even when out of the office is a breeze.
Nothing at this time that I dislike about this software.
We were initially nervous about moving to VOIP out of fear of poor call quality but after a year of use, that has not been a problem. GTC offers incredible flexibility for product utilization.
Customer service was absolutely dreadful. If you're starting to WFH, this is not the solution for you.
Its a good service for the price. I like the phone they provided.
I would recommend GoToConnect as a reliable soft phone app. I have not had any issues with using the applications.
Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless.
I have always had a great experience when using GoToConnect.
The pricing of the service is better than what we came from.
While trying to talk to teams overseas these features ease a lot of hassle and saves time. It’s easy to install and use and integration within my school lab was simple.
Customer service is one of my very favorite reasons why we are still with them. We have some unique deployment features we needed and Jive was able to accommodate almost all of them.
Employees can make outgoing calls through the app without revealing their personal number to the recipient. The admin portal is pretty straightforward and easy to use, but also has tons of features.
It was quick and easy, even when directing calls to different parts of the country.
GoToConnect is easy enough to integrate and use that I feel almost anyone can use it.
Fathom logo
5.0
201

Free AI Meeting Assistant - Never take notes again!

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    5.0
    Features
    4.9
    Customer support
    5.0
Pros and Cons from Fathom users   
avatar
avatar
avatar
+15
I love the meeting summaries and the tasks it generates. I also love being able to rewatch any of my meetings without having to record, download and save each meeting to my desktop.
I'm afraid the rug will get ripped out from under me and I'll have to pay to access my files some day.
Excellent AI TOOL and the customer service has been excellent as well. Super fast answers from the team and very easy to use.
Inability to upload external recordings for processing, but aware this is on the roadmap for the future.
The team is really great and I can tell they care deeply about the customer. They are quick and responsive and I'm really impressed and excited with the direction Fathom is heading.
My only downside is when someone uses screenshare the fathom app can't also appear.
The tool helps my clients as the summary and reading back what they share is incredibly useful - and demonstrates on reflection the huge value and benefit of the work we do togther.
I guess the only drawback is that you need to pay (more) attention to the meeting and decide why category to place the comments. This mind juggling can be disconcerting.
I love the ease of use within the platform. It's been super easy to use and get used too which is a plus for me because as a salesperson, I'm not the most technical.
The call insights given are really excellent as well, the fact that I can focus on the conversation and easily clip something is amazing.
The ability to share the transcript with others in the meeting is great.
Great experience so far. Customer support has been great and timely.
This is the highest quality call recorder that I've tried- and it doesn't cost a dime. The paid AI upgrades are great too- I haven't needed them yet for my particuar needs.
This serves both as a great way to quickly identify what happened but also an easy way to serve up to our clients what happened.
It's incredibly easy to use. The interface is super simple.
Overall, it is a great investment especially with today’s work environment.
I'm impressed that they're still rolling out new features like AI summaries. Next, I'll integrate it with my CRM for more functionality.
I really like the integration with zoom as it is what we use at my company.
I love the meeting summaries and the tasks it generates. I also love being able to rewatch any of my meetings without having to record, download and save each meeting to my desktop.
I'm afraid the rug will get ripped out from under me and I'll have to pay to access my files some day.
Excellent AI TOOL and the customer service has been excellent as well. Super fast answers from the team and very easy to use.
Inability to upload external recordings for processing, but aware this is on the roadmap for the future.
The team is really great and I can tell they care deeply about the customer. They are quick and responsive and I'm really impressed and excited with the direction Fathom is heading.
My only downside is when someone uses screenshare the fathom app can't also appear.
The tool helps my clients as the summary and reading back what they share is incredibly useful - and demonstrates on reflection the huge value and benefit of the work we do togther.
I guess the only drawback is that you need to pay (more) attention to the meeting and decide why category to place the comments. This mind juggling can be disconcerting.
I love the ease of use within the platform. It's been super easy to use and get used too which is a plus for me because as a salesperson, I'm not the most technical.
The call insights given are really excellent as well, the fact that I can focus on the conversation and easily clip something is amazing.
The ability to share the transcript with others in the meeting is great.
Great experience so far. Customer support has been great and timely.
This is the highest quality call recorder that I've tried- and it doesn't cost a dime. The paid AI upgrades are great too- I haven't needed them yet for my particuar needs.
This serves both as a great way to quickly identify what happened but also an easy way to serve up to our clients what happened.
It's incredibly easy to use. The interface is super simple.
Overall, it is a great investment especially with today’s work environment.
I'm impressed that they're still rolling out new features like AI summaries. Next, I'll integrate it with my CRM for more functionality.
I really like the integration with zoom as it is what we use at my company.
I love the meeting summaries and the tasks it generates. I also love being able to rewatch any of my meetings without having to record, download and save each meeting to my desktop.
I'm afraid the rug will get ripped out from under me and I'll have to pay to access my files some day.
Excellent AI TOOL and the customer service has been excellent as well. Super fast answers from the team and very easy to use.
Inability to upload external recordings for processing, but aware this is on the roadmap for the future.
The team is really great and I can tell they care deeply about the customer. They are quick and responsive and I'm really impressed and excited with the direction Fathom is heading.
My only downside is when someone uses screenshare the fathom app can't also appear.
The tool helps my clients as the summary and reading back what they share is incredibly useful - and demonstrates on reflection the huge value and benefit of the work we do togther.
I guess the only drawback is that you need to pay (more) attention to the meeting and decide why category to place the comments. This mind juggling can be disconcerting.
I love the ease of use within the platform. It's been super easy to use and get used too which is a plus for me because as a salesperson, I'm not the most technical.
The call insights given are really excellent as well, the fact that I can focus on the conversation and easily clip something is amazing.
The ability to share the transcript with others in the meeting is great.
Great experience so far. Customer support has been great and timely.
This is the highest quality call recorder that I've tried- and it doesn't cost a dime. The paid AI upgrades are great too- I haven't needed them yet for my particuar needs.
This serves both as a great way to quickly identify what happened but also an easy way to serve up to our clients what happened.
It's incredibly easy to use. The interface is super simple.
Overall, it is a great investment especially with today’s work environment.
I'm impressed that they're still rolling out new features like AI summaries. Next, I'll integrate it with my CRM for more functionality.
I really like the integration with zoom as it is what we use at my company.
Ringover logo
4.6
378

100% cloud phone for startups and SMEs

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.7
    Features
    4.6
    Customer support
    4.6
Pros and Cons from Ringover users   
avatar
avatar
+15
Integration with salesforce is good, overall quality of calls are good. There are some nifty features like note-taking and more.
Absolutely awful, disgusted in the service in which they provided.
The system is very easy to use. The quality of the connections has been great.
Or maybe you do, because that is what you understand from your website. Regardless, all your follow ups literally ignored my replies.
Ringover's all-in-one platform, advanced features, and intuitive user interface make it a comprehensive and powerful communication solution for businesses of all sizes.
Sometimes it occurs some errors on recognising the devices i use has headphones.
For now, the solution for me. Thank you to Ringover for listening to me and providing a solution.
Currently having to pay in euros, which is a very minor issue.
Ringover is a Call Monitoring app that is very ease to use. That offers a lot of professional feaures and amazing repport.
Outstanding quality and ease of use, great customer service.
Using this software having fantastic exprince.
Excellent Product With Great Customer Service.
It was very easy very helpful and the workers are easy to talk to helped me threw things I didn’t u derstand.
My overall experience tells that with Ringover, I can get great call rates+evaluation tools for team performance.
But the quality is much better. No complicated pricing plans or VOIP device requirement.
Rapidity and efficent, thanks to Ringover, very good service. I'll download app version to do my job from my smartphone.
Its ease of use, intuitive tool, not complicated at all.
While dialing the number only one would get to know how much the call would cost. We are happy with Ringover and continue to use the same further.
Integration with salesforce is good, overall quality of calls are good. There are some nifty features like note-taking and more.
Absolutely awful, disgusted in the service in which they provided.
The system is very easy to use. The quality of the connections has been great.
Or maybe you do, because that is what you understand from your website. Regardless, all your follow ups literally ignored my replies.
Ringover's all-in-one platform, advanced features, and intuitive user interface make it a comprehensive and powerful communication solution for businesses of all sizes.
Sometimes it occurs some errors on recognising the devices i use has headphones.
For now, the solution for me. Thank you to Ringover for listening to me and providing a solution.
Currently having to pay in euros, which is a very minor issue.
Ringover is a Call Monitoring app that is very ease to use. That offers a lot of professional feaures and amazing repport.
Outstanding quality and ease of use, great customer service.
Using this software having fantastic exprince.
Excellent Product With Great Customer Service.
It was very easy very helpful and the workers are easy to talk to helped me threw things I didn’t u derstand.
My overall experience tells that with Ringover, I can get great call rates+evaluation tools for team performance.
But the quality is much better. No complicated pricing plans or VOIP device requirement.
Rapidity and efficent, thanks to Ringover, very good service. I'll download app version to do my job from my smartphone.
Its ease of use, intuitive tool, not complicated at all.
While dialing the number only one would get to know how much the call would cost. We are happy with Ringover and continue to use the same further.
Integration with salesforce is good, overall quality of calls are good. There are some nifty features like note-taking and more.
Absolutely awful, disgusted in the service in which they provided.
The system is very easy to use. The quality of the connections has been great.
Or maybe you do, because that is what you understand from your website. Regardless, all your follow ups literally ignored my replies.
Ringover's all-in-one platform, advanced features, and intuitive user interface make it a comprehensive and powerful communication solution for businesses of all sizes.
Sometimes it occurs some errors on recognising the devices i use has headphones.
For now, the solution for me. Thank you to Ringover for listening to me and providing a solution.
Currently having to pay in euros, which is a very minor issue.
Ringover is a Call Monitoring app that is very ease to use. That offers a lot of professional feaures and amazing repport.
Outstanding quality and ease of use, great customer service.
Using this software having fantastic exprince.
Excellent Product With Great Customer Service.
It was very easy very helpful and the workers are easy to talk to helped me threw things I didn’t u derstand.
My overall experience tells that with Ringover, I can get great call rates+evaluation tools for team performance.
But the quality is much better. No complicated pricing plans or VOIP device requirement.
Rapidity and efficent, thanks to Ringover, very good service. I'll download app version to do my job from my smartphone.
Its ease of use, intuitive tool, not complicated at all.
While dialing the number only one would get to know how much the call would cost. We are happy with Ringover and continue to use the same further.
Convin logo
4.9
231

3X your contact center performance with Convin.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.9
    Features
    4.9
    Customer support
    5.0
Pros and Cons from Convin users   
avatar
avatar
avatar
+15
It provides ease of implementation as well as ease of integration. I love how it transforms our conversations with number of features it provides.
As of now I had faced small challenges which can be ignored.
It is quiet simple to use with such an amazing an team of customer support. I couldn't thank much to Convin to easing my life with such ease of implementation.
Convin.ai's weakness for me is that there could occasionally be confusion over who was speaking. Although it says that the caller stated it, I may have added something.
As far as it goes it is well and good the team has been supportive and co-operative and they have resolved all the technical and business requirements requested by us.
Having clustered call tags makes it difficult to select the right ones since we have multiple lines of businesses and we have the call tags collectively.
Great interface to do audits, and also good features to get the transcripts a swell of a call recording - helps to bridge the gap betwen AI and manual audits as well.
To improve the conversation. To avoid negative talk from dash board.
Overall experience has been extremely great. The way the onboarding was done by the Convin team along with handling and understanding of our business needs is very good.
Convin has helped reducing a lot of manual data management, it's a user friendly easy to understand platform. Helps analysing a lot of different conversation data points with ease.
The productivity of our evaluation has significantly risen thanks to the benefit of having AI integrated into your program.
Overall it's been good so far have adapted to it and been using it from past 6 months have made it easy to track the data and share feedback with respective members.
Comprehensive auditing capabilities2. User friendly interface3.
The best part of using Convin is you can use it for your day to day activity for audit and feedback and it also gives you the benefit of getting keywords type analysis.
Audits are perfectly done , Coaching sessions are vey helpful.
Additionally, if we are in need of assistance, the convin's support team is always there for you and they always ensure that the issues raised are addressed and resolved at the earliest.
Recognizing important words/phrases that will allow us to determine which calls require further investigation.
For my company, I'm dealing with a lot of consumer questions and pricing concerns. I've seen the value in sending feedback to my manager and having it updated in convin in real time for instant usage.
It provides ease of implementation as well as ease of integration. I love how it transforms our conversations with number of features it provides.
As of now I had faced small challenges which can be ignored.
It is quiet simple to use with such an amazing an team of customer support. I couldn't thank much to Convin to easing my life with such ease of implementation.
Convin.ai's weakness for me is that there could occasionally be confusion over who was speaking. Although it says that the caller stated it, I may have added something.
As far as it goes it is well and good the team has been supportive and co-operative and they have resolved all the technical and business requirements requested by us.
Having clustered call tags makes it difficult to select the right ones since we have multiple lines of businesses and we have the call tags collectively.
Great interface to do audits, and also good features to get the transcripts a swell of a call recording - helps to bridge the gap betwen AI and manual audits as well.
To improve the conversation. To avoid negative talk from dash board.
Overall experience has been extremely great. The way the onboarding was done by the Convin team along with handling and understanding of our business needs is very good.
Convin has helped reducing a lot of manual data management, it's a user friendly easy to understand platform. Helps analysing a lot of different conversation data points with ease.
The productivity of our evaluation has significantly risen thanks to the benefit of having AI integrated into your program.
Overall it's been good so far have adapted to it and been using it from past 6 months have made it easy to track the data and share feedback with respective members.
Comprehensive auditing capabilities2. User friendly interface3.
The best part of using Convin is you can use it for your day to day activity for audit and feedback and it also gives you the benefit of getting keywords type analysis.
Audits are perfectly done , Coaching sessions are vey helpful.
Additionally, if we are in need of assistance, the convin's support team is always there for you and they always ensure that the issues raised are addressed and resolved at the earliest.
Recognizing important words/phrases that will allow us to determine which calls require further investigation.
For my company, I'm dealing with a lot of consumer questions and pricing concerns. I've seen the value in sending feedback to my manager and having it updated in convin in real time for instant usage.
It provides ease of implementation as well as ease of integration. I love how it transforms our conversations with number of features it provides.
As of now I had faced small challenges which can be ignored.
It is quiet simple to use with such an amazing an team of customer support. I couldn't thank much to Convin to easing my life with such ease of implementation.
Convin.ai's weakness for me is that there could occasionally be confusion over who was speaking. Although it says that the caller stated it, I may have added something.
As far as it goes it is well and good the team has been supportive and co-operative and they have resolved all the technical and business requirements requested by us.
Having clustered call tags makes it difficult to select the right ones since we have multiple lines of businesses and we have the call tags collectively.
Great interface to do audits, and also good features to get the transcripts a swell of a call recording - helps to bridge the gap betwen AI and manual audits as well.
To improve the conversation. To avoid negative talk from dash board.
Overall experience has been extremely great. The way the onboarding was done by the Convin team along with handling and understanding of our business needs is very good.
Convin has helped reducing a lot of manual data management, it's a user friendly easy to understand platform. Helps analysing a lot of different conversation data points with ease.
The productivity of our evaluation has significantly risen thanks to the benefit of having AI integrated into your program.
Overall it's been good so far have adapted to it and been using it from past 6 months have made it easy to track the data and share feedback with respective members.
Comprehensive auditing capabilities2. User friendly interface3.
The best part of using Convin is you can use it for your day to day activity for audit and feedback and it also gives you the benefit of getting keywords type analysis.
Audits are perfectly done , Coaching sessions are vey helpful.
Additionally, if we are in need of assistance, the convin's support team is always there for you and they always ensure that the issues raised are addressed and resolved at the earliest.
Recognizing important words/phrases that will allow us to determine which calls require further investigation.
For my company, I'm dealing with a lot of consumer questions and pricing concerns. I've seen the value in sending feedback to my manager and having it updated in convin in real time for instant usage.