With our ever evolving responses, the question expiration settings have been invaluable. We're able to keep our responses up-to-date via a few clicks and our company on top of their game!
The UI is intuitive, but there are a lot of options. Basic users often get overwhelmed with navigating through.
Thank you Heather. Entry Aging is certainly a valuable feature, as knowing that your content is up-to-date is vital.
I can see how basic users could get a bit lost. We'll look at simplifying (without losing functionality). In the meantime, keep in mind that the UI removes links that are not accessible based on a user's permissions. So you might consider creating limited User Roles for your basic users. This will hide from them features that you don't want them using anyway.
Also, we would be happy to run an overview/refresher session for your team to make sure that everyone has what they need.
Likelihood to recommend: 9/10
The flexibility customers have when using RFP Monkey, (flexibility on price and packages available, flexibility of the database and the tool itself) really sets it apart from other solutions in the RFP space. The company using this solution can very much customize it for how their RFP response process typically works. I used RFP Monkey in a prior role at a different company, and now am using the service once again in responding to RFPs for Pharmacy Benefit Management services. The service is also excellent and "non-salesy". If you tell Joe what you are trying to accomplish he will help you do it. It makes responding to lengthy RFPs 100% easier than using just word docs. Right in the ball park in terms of pricing and other RFP solutions as well.
The "sexiness" of the user interface
Thanks Tony. Our customers are in Software, Healthcare, Wealth Management, IT Services, etc. One thing that makes it work in such a range of industries is that you can change the names, meanings, and functions of most of the baked-in filters. You can also define new Knowledge Types on the fly as well as ear-mark certain entries as 'Internal Only'. No argument from us on the 'Sexiness' of the UI. We certainly focus on the function over the glitz. Again, thank you for your repeat business with us.
Likelihood to recommend: 9/10
Repository of questions and answers that are easily accessible from a supported web-browser.
Ease of use, including importing and exporting entries. Web-based system accessible from any supported web-browser makes it an ideal tool when there is a need to work remotely.
Outdated interface. Search functionality could be better. Need to incorporate "review" notice for questions to ensure they are reviewed and up to date. Passwords used to access the system are not encrypted.
Hi Christina. Thank you for posting a review. We can clear up one of your main issues - regarding 'review' notices. We do that already. Check your setting for Entry Aging (on the Account tab). It is currently set to 365 days, but you can set it to 270, 180, 90, or even 30 days. This causes review notices to be emailed to approvers when content expires based on that schedule. Next, edit your personal preferences and turn on 'Subscribe to Approvals'. This will include you on any review notifications that you have been designated as an approver for (based on the entry's category). You can also use search Macros to find content that is set to expire soon.
Search has also recently been updated. In addition to manual searches for specific words, phrases, or whole questions, we have recently added RapidResponse into the RFP Tracking & Triage section. It recommends up to 4 approved responses for each question in your RFP, based on your currently-approved library content.
Likelihood to recommend: 5/10
I am a knowledge manager and use RFP Monkey to store, categorize and build our content library so we have continuous access to our gold standard content. Features such as assigning SMEs, document expiry, categories, search function have all been very useful to me in creating a library that is up to date and of value to my users. I must add that the customer support has been excellent.
The lay out could definitely be better and I would like to be able to customize more so my users are not overwhelmed by the information available.
Thank you Ashwini. We appreciate your support and value your inputs. We are in the middle of some UI tweaking which will help some of your users. Please also be aware that there are some configurations/customizations available based on permissions that you don't currently have access to.
Also, we are always happy to receive enhancement requests. If there are specific customizations that are of interest, please submit them through our on-line Support Portal. We evaluate each request. Some are already available (but controlled by someone else in your organization). Others are not yet available but are good candidates for standard enhancements. Some requests aren't right for all clients but can be built as client-specific code. We don't do many of those, but they do happen.
-Ease of use -Scalability of the tool -Extremely responsive client support -Very useful in our inter-office business development activities -Any issues that have come up have been swiftly addressed by the support team.
Merci Frédéric. Votre soutien depuis 2011 est grandement apprécié. Aussi bénéfique que RFPMonkey a été pour vous, je pense qu'il y a encore plus de valeur à atteindre. Je voudrais vous présenter quelques fonctionnalités que je ne crois pas que vous utilisez actuellement. Faites-moi savoir si / quand vous souhaitez planifier un examen rapide.
Thank you Frederick. Your support since 2011 is greatly appreciated. As beneficial as RFPMonkey has been for you, I think there is more value yet to be achieved. I would like to introduce you to a couple features that I don't believe you are currently using. Let me know if/when you would like to schedule a quick review.
Likelihood to recommend: 10/10
Silver: $423 (every quarter), or $1522.80 (every year), or $2876.40 (every 2 years)
Gold: $909 (every quarter), or $3272.40 (every year), or $6181.20 (every 2 years)
Platinum: $1968 (every quarter), or $7084.80 (every year), or $13382.40 (every 2 years)
Enterprise: $3900 (every quarter), or $14040 (every year), or $26520 (every 2 years)
There is a one-off $250 setup fee for all plans.