BeyondTrust Remote Support vs Dameware

TeamViewer

ScreenConnect

AnyDesk

RealVNC Connect

LogMeIn Rescue

UltraVNC

Compare BeyondTrust Remote Support and Dameware based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

TeamViewer enables secure remote access, IT management, and AI-driven solutions, serving 630,000+ customers with 2.5B+ installations.

AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.

BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution.


Access Controls/Permissions

Access Management

Activity Tracking

Alerts/Escalation

Annotations

Audit Trail

Authentication

Chat/Messaging

Collaboration Tools

Compliance Management

Credential Management

Customizable Branding

File Sharing

File Transfer

Knowledge Base Management

Least Privilege

Multi-Channel Communication

Password Management

Real-Time Chat

Real-Time Notifications

Remote Access/Control

Remote Monitoring & Management

Reporting/Analytics

Role-Based Permissions

Screen Sharing

Secure Data Storage

Self Service Portal

Session Recording

Session Transfer

Surveys & Feedback

Third-Party Integrations

Troubleshooting

Two-Factor Authentication

Unattended Access

User Management

User Session Management

BeyondTrust Remote Support

Android

Linux

Web-based

Windows

iPad

iPhone

Agent

I like that BeyondTrust Remote is secure and can be trusted when we use their product to receive help from our various support companies.

Self  Occupied

It is really good and helpful. It helped me in fixing many devices with its excellent remote access.

Leasing Manager

Bomgar's remote support feature earns high praise from me, as it combines an excellent ease of use with excellent support (the connection itself was unimpeded every time I used it).

for all users

And proven good software for business. It has multi functionalities like secure remote support, customer support, and help desk administration also.

Pharmacist 

I think this is a great service for remote desktops because of the quickness of the staff to respond and the help I get is great.

Personal Banker 

Ve always used Remote Support when learning new things about certain softwares. I love how it’s inexpensive and super user friendly.

Marketing/house Cleaning

Cons from what I heard it was very pricey and some of the teachers reported security breaches which could of messed up all of all information we had in this software. That was a little scary.

Reservation Sales representative

What I like most about the software is that it's easy to share your screen so that you can either give help or receive help when having technical difficulties or issues with your hardware.

Coordinator

There are just some things my arrogant self, who thinks she knows how to do some things she has no business pretending she knows how to do in the setup of some programs, should just not do.

Director, IMIT

This review for Bomgar as part of KACE/Bomgar deployment, seamless integration, excellent and robust deployment and easy to use and administration.

Operations manager 

This was brilliant during covid as it enabled us to still support our learners and help with their issues in a safe way.

Software license manager

All in all the tickets I have worked through this system have been super easy to use and get help from our support teams.

However,  each time I have used this software support tool,  I have found it helpful. They best part about it is that I find it easy to navigate and the chat feature is easy to use.

Program Manager

Once a session was established, using this tool was very simple, seamless and effective. It was like have a desktop support resource sitting with me at my desk.

Security

Price was it a good investment and provide great audio and video.

IT Helpdesk Manager

Incredibly difficult to get off the ground and customer support is poor, often dismissing you with a link to an out of date KB.

Data Analyst

Frequently drops connection during the process of account elevation. Worst remote support software I've ever had to use.

Owner

Easy to integrate into our system. I really enjoy using the software.

BeyondTrust Remote Support screenshot: Remote Support login dashboard

BeyondTrust Remote Support screenshot: Remote Support configuration dashboard

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Ultra VNC is a remote access management software, which helps businesses establish remote connections and control devices to handle helpdesk, IT support services, and other operations. With remote frame buffer (RFB) protocol, users view and manage applications, interface, user access, and settings.

VNC® Connect is fully encrypted remote desktop for cloud & offline connections across multiple platforms.

ScreenConnect is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.

Dameware is a cloud-based remote support tool that assists IT professionals with issue resolution and Windows administration. Key features include multi-platform support, directory management, user account permissions, live chat, multi-monitor visibility, task-based ticketing and reporting.

Automated Routing

Customizable Reports

Event Logs

For MSPs

Live Chat

Mobile Access

Mobile App

Monitoring

Multiple Authentication Methods

Multiple User Accounts

Support Ticket Management

Dameware

IS Administrator

I enjoy the ease of use and the ability to create and save connections. File transferring is among my favorite feature.

Information Systems 

The only problem we have is we are unable to remote control a workstation with the wired and wireless enabled at the same time.

A powerful utility with a great deal of functionality that can help different environment not only resolve issues & problems more quickly but also to run more smoothly the entire time.

System Administrator

Needs multi-platform support. However, the reason we have moved away from it and will no longer use it is due to Solarwinds horrible licensing mechanism.

IT Technician

Dameware is a well made remote support tool that has a lot of customization options available. It works smoothly on most PCs and has a great customer service team ready to help if needed.

Staff Information Systems Analyst 

I like integration Dameware with Active Directory, functionality and simplicity.

Director of IT and Telecom

Overall we were very happy with the cost savings versus LogMein.

IT Manager / Sexurity Officer

Not all of the features of the on prem version are available. Admin accounts can be confusing.

IT Systems Supervisor

I love how much you can manage remote pc's from a support perspective from an easy to use interface. Pushing scripts to multiple machines outside of GPO has never been easier.

Lead Analyst Programmer

Being able to connect to a computer without having to log in on that computer is the best feature.

IT Support Enginer

Pretty happy with the Tool due to it's simple interface.

Director of IT Support

Dameware is an excellent tool for remote support, especially we are using this tool during the pandemic.

Senior IT Analyst

Dameware is a true  diamond for any IT Support staff,  software can be installed on the client machine remotely without any user intervention.

IT Manager

Overall the program is great if it just would not lose my hostnames that I save. I have learned to save them in another spreadsheet so I can cross reference as needed.

My favorite computer admin tool to use, easy, fast, can't do without it.

Network/Systems Administrator Lvl I

This avoids confusion with users that like to change systems without notifying IT. Dameware has a great integration with Solarwind's WebHelpDesk.

As a feature we could enable, fine. Forced on us - unacceptable.

And the cost is not that high per tech (concurrent use licensing model). Remote control of client computers is easy and works well.

BeyondTrust Remote Support vs Dameware Comparison (2026)

BeyondTrust Remote Support

Dameware

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives