BeyondTrust Remote Support vs EV Reach

TeamViewer

AnyDesk

NinjaOne

Dameware

Kaseya VSA

LogMeIn Rescue

Compare BeyondTrust Remote Support and EV Reach based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

TeamViewer enables secure remote access, IT management, and AI-driven solutions, serving 630,000+ customers with 2.5B+ installations.

AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.

BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution.


Access Controls/Permissions

Access Management

Activity Tracking

Alerts/Escalation

Annotations

Audit Trail

Authentication

Chat/Messaging

Collaboration Tools

Compliance Management

Credential Management

Customizable Branding

File Sharing

File Transfer

Knowledge Base Management

Least Privilege

Multi-Channel Communication

Password Management

Real-Time Chat

Real-Time Notifications

Remote Access/Control

Remote Monitoring & Management

Reporting/Analytics

Role-Based Permissions

Screen Sharing

Secure Data Storage

Self Service Portal

Session Recording

Session Transfer

Surveys & Feedback

Third-Party Integrations

Troubleshooting

Two-Factor Authentication

Unattended Access

User Management

User Session Management

BeyondTrust Remote Support

Android

Linux

Web-based

Windows

iPad

iPhone

Agent

I like that BeyondTrust Remote is secure and can be trusted when we use their product to receive help from our various support companies.

Self  Occupied

It is really good and helpful. It helped me in fixing many devices with its excellent remote access.

Leasing Manager

Bomgar's remote support feature earns high praise from me, as it combines an excellent ease of use with excellent support (the connection itself was unimpeded every time I used it).

for all users

And proven good software for business. It has multi functionalities like secure remote support, customer support, and help desk administration also.

Pharmacist 

I think this is a great service for remote desktops because of the quickness of the staff to respond and the help I get is great.

Personal Banker 

Ve always used Remote Support when learning new things about certain softwares. I love how it’s inexpensive and super user friendly.

Marketing/house Cleaning

Cons from what I heard it was very pricey and some of the teachers reported security breaches which could of messed up all of all information we had in this software. That was a little scary.

Reservation Sales representative

What I like most about the software is that it's easy to share your screen so that you can either give help or receive help when having technical difficulties or issues with your hardware.

Coordinator

There are just some things my arrogant self, who thinks she knows how to do some things she has no business pretending she knows how to do in the setup of some programs, should just not do.

Director, IMIT

This review for Bomgar as part of KACE/Bomgar deployment, seamless integration, excellent and robust deployment and easy to use and administration.

Operations manager 

This was brilliant during covid as it enabled us to still support our learners and help with their issues in a safe way.

Software license manager

All in all the tickets I have worked through this system have been super easy to use and get help from our support teams.

However,  each time I have used this software support tool,  I have found it helpful. They best part about it is that I find it easy to navigate and the chat feature is easy to use.

Program Manager

Once a session was established, using this tool was very simple, seamless and effective. It was like have a desktop support resource sitting with me at my desk.

Security

Price was it a good investment and provide great audio and video.

IT Helpdesk Manager

Incredibly difficult to get off the ground and customer support is poor, often dismissing you with a link to an out of date KB.

Data Analyst

Frequently drops connection during the process of account elevation. Worst remote support software I've ever had to use.

Owner

Easy to integrate into our system. I really enjoy using the software.

BeyondTrust Remote Support screenshot: Remote Support login dashboard

BeyondTrust Remote Support screenshot: Remote Support configuration dashboard

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Kaseya VSA is a cloud-based Remote Monitoring and Management (RMM) software built for IT professionals. It allows users to monitor, manage, and secure any endpoint from anywhere. Kaseya VSA offers automated IT solutions with comprehensive monitoring and alerting capabilities, automated patch management, auto-remediation of routine IT issues, asset and inventory management, and remote access and control for troubleshooting.

NinjaOne is a unified IT management platform designed for enterprise IT teams and managed service providers. The software consolidates endpoint management, autonomous patch management, remote monitoring and management, backup solutions, and mobile device management into a single console. It includes features such as policy-based control, automated ticketing, cross-platform remote access, and integrations with third-party security and service desk tools.

Dameware is a cloud-based remote support tool that assists IT professionals with issue resolution and Windows administration. Key features include multi-platform support, directory management, user account permissions, live chat, multi-monitor visibility, task-based ticketing and reporting.

EV Reach helps businesses schedule, launch and manage remote sessions to streamline support and management processes. Its automated incident management module enables organizations to handle service desk requests, open, resolve and close incidents, and view or add notes to support tickets.

Active Directory Integration

Alerts/Notifications

Application Management

Commenting/Notes

Customizable Reports

Data Import/Export

Diagnostic Tools

Diagnostics Tools

Document Management

Event Logs

File Management

Live Chat

Monitoring

Multiple Monitor Access

Multiple User Accounts

Performance Metrics

Print Management

Real-Time Data

Real-Time Monitoring

Real-Time Updates

Remote Support

Remote Update/Installation

Reporting & Statistics

Screen Recording

Secure Login

Server Monitoring

SSL Security

Summary Reports

Support Ticket Management

Uptime Reporting

Video Chat

Workflow Management

EV Reach

Senior infrastructure analyst 

What a great product, ease of connectivity and interaction with Active Directory make it a joy to use. This is almost ready for full Mac support so has the edge over all its competitors.

Support Technician

They have a ton of awesome features and functions. You can search for a user then connect with ease.

Senior Technician

The customer service and support is out standing they do a great job to get back to you and help you with any issues you run into.

IT Manager

Simple, effective and easy to navigate interface with plenty of options. Great bang for the buck.

You'll first love Goverlan Reach Remote Control - then it gets fun.

Super easy to use, setup was fairly easy, lots of customizations options, very easy to deploy clients and agents across the network from any management console.

Managing Principal and President

Over all it is a great value for the money. Needs improvement on handling the agent on the remote PC.

Director of Technology

Installing/updating the client sometimes fails for no apparent reason.

SQL Programmer

It's a great tool and vastly superior to RDP, since you can work on the remote machine while a user watches or works as well, plus you can log off and log back on as an admin or other user.

IT Technician

I like the fact this product is easily navigated. Learning how to use Goverlan was a relatively easy process save remotely installing software.

National IT Coordinator

Its easy to give support to customers and I love the way that the whole suit integrates with the AD.

IT Coordinator

The ability to quickly connect to remote users and offer a quality tech support experience.

Sr. Systems Analyst

The software provides many great features, and a low cost. Easy to use and install on machines.

Technology Coordinator

All of the features that I use including silently adding programs, logging into computers to maintain programs, and monitoring users are all very user friendly.

Manager, Network Operations

There are nitpicks here and there like errors being extremely vague or lack there of when things don't work but over all it gets the job done.

Systems Administrator

Sometimes the display refresh is a bit squirrely. It will tell me there is no monitor connected at times.

Senior Staff Officer - IT Department

Now, in saying all that - I have to admit that I was probably a little inexperienced and maybe even a bit lazy in how I interpreted their advice.

Senior Project Manager

With its Active Directory integration, we can see if a user is logged into a PC and which PC they're logged into.

BeyondTrust Remote Support vs EV Reach Comparison (2026)

BeyondTrust Remote Support

EV Reach

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives