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EV Reach Logo

EV Reach

4.7
(121)

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Remote support management solution

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(0)

EV Reach Pricing, Features, Reviews and Alternatives

EV Reach FAQs

Q. What type of pricing plans does EV Reach offer?

EV Reach has the following pricing plans:
Starting from: $40.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of EV Reach?

EV Reach has the following typical customers:
Large Enterprises, Mid Size Business

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Q. What languages does EV Reach support?

EV Reach supports the following languages:
English

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Q. Does EV Reach support mobile devices?

EV Reach supports the following devices:
Android, iPad, iPhone

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Q. Does EV Reach offer an API?

No, EV Reach does not have an API available.

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Q. What other apps does EV Reach integrate with?

EV Reach integrates with the following applications:
Freshservice, Jira, ManageEngine ServiceDesk Plus, Freshdesk, ConnectWise PSA, JIRA Service Management, ServiceNow, Zendesk Suite

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Q. What level of support does EV Reach offer?

EV Reach offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

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EV Reach product overview

Price starts from

40

Per month

Other

What is EV Reach?

EV Reach is an on-premise/ cloud remote support software, which helps businesses, system administrators, engineers, and technicians launch and manage remote sessions to streamline support and management processes. Its automated incident management module enables organizations to handle service desk requests, open, resolve and close incidents, and view or add notes to support tickets.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Phone Support
Knowledge Base
Chat

Training options

Documentation
Live Online
Videos
Webinars
In Person

EV Reach pricing information

Value for money

4.7

/5

121

Starting from

40

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

EV Reach features

Functionality

4.6

/5

121

Total features

32

2 categories

Most valued features by users

Reporting/Analytics
Third Party Integrations
Chat/Messaging
Reporting & Statistics
Customizable Branding
Live Chat
Monitoring
Alerts/Notifications

Functionality contenders

EV Reach users reviews

Overall Rating

4.7

/5

121

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.08/10
Rating distribution

5

4

3

2

1

81

39

1

0

0

Pros
What a great product, ease of connectivity and interaction with Active Directory make it a joy to use. This is almost ready for full Mac support so has the edge over all its competitors.
They have a ton of awesome features and functions. You can search for a user then connect with ease.
The customer service and support is out standing they do a great job to get back to you and help you with any issues you run into.
Cons
Installing/updating the client sometimes fails for no apparent reason.
There are nitpicks here and there like errors being extremely vague or lack there of when things don't work but over all it gets the job done.
Sometimes the display refresh is a bit squirrely. It will tell me there is no monitor connected at times.

Overall rating contenders

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Joseph S.

Verified reviewer

Higher Education, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Goverlan Reach - A Necessity for Service Desk

Reviewed 4 years ago

GR has been a wonderful tool in both organizations I have managed. It came out on top in a trial for my remote support staff twice in a row, and has been in use for years in both organizations with little concern and great success for the support techs.

Pros

GR has a great user interface with several key features that set it apart from other basic remote support tools. These include: tabbed remote sessions, saved connection layouts, WOL tool, remote chat functionality, observe only, remote input lockout, remote task manager, auto license redaction on close, connection history and abundant logs. Additionally, the concurrent user license model makes it great for teams with part timers!

Cons

Having to install an up to date client on each remote computer prior to connection is a bit tedious, but this can be proactively pushed out to accommodate fast connectivity. It would be ideal to allow a "run as another user for all connections" function. If the person launching GR is not a system admin on remote machines (they shouldn't be!) they must enter their admin credentials for each connection (they can be saved per session).

AR
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Anonymous Reviewer

Verified reviewer

Medical Devices, 1,001-5,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best remote management program, and growing

Reviewed 2 years ago

One of the best pieces of software I have ever bought. It has simplified support and made it much more manageable when many people were working from home.

Pros

The software has many features that didn't exist in other products when we bought it. The amount of remote management you can do from it is amazing. It's way more then just a remote desktop sharing program. The software is continuously adding new features each year. The program covers just about all the ways you can communicate with a client (VNS, RDP, SSH, Goverland connection....). You can even push client settings similar to group policy.

Cons

Some of the features that come with the software overlapped existing products we had already that did different stuff. We've had to turn those all off on Goverlan.

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Esteban L.

Verified reviewer

Higher Education, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Review

Reviewed 4 years ago
Pros

its easy to use, can go between windows and see multiple machines at once

Cons

it donst always work and it crashes alot

FL
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Frank L.

Information Technology and Services, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Management Software

Reviewed 2 years ago

Goverlan Reach has been great I have been using Goverlan for about 7 years now and Reach has definitely grown to be a great update to the Goverlan Management software. I have created a Goverlan Reach Server with ease thanks to the detailed tutorials, and instructions Goverlan provides on their website. The customer service and support is out standing they do a great job to get back to you and help you with any issues you run into. I have been using the software more and more to make automated processes for deploying software, updates, and just remote aide for teachers and students.

Pros

Super easy to use, setup was fairly easy, lots of customizations options, very easy to deploy clients and agents across the network from any management console.

Cons

Missing integration with Microsoft Azure Active Directory is the only current challenge we face with out our new One to One out of school district device implementation. Another option would be to see devices on our networks that are not part of our domain.

ST
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Stephen T.

Maritime, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Value for the Money

Reviewed 2 years ago

Positive across the board.

Pros

The agent deployment options are very robust and allow us to use different polices with different endpoints.

Cons

Initial setup was a steep learning curve. However there customer support for setup was 5 of 5.

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EV ReachvsConnectWise Control

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