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ShipBob vs ShipMonk Comparison (2026)

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ShipBob

ShipMonk

Overview

ShipBob brings next- & 2-day shipping and logistics to fast-growing ecommerce brands through software and distributed fulfillment centers. With 30+ locations across 3 continents, ShipBob's strategically located near your customers to provide cost-effective, fast shipping options.

ShipMonk helps ecommerce brands scale through technology-driven fulfillment solutions that enable entrepreneurs to stress less and grow more. We’re America’s lead third-party logistics provider with 2,000+ team members across 12 state-of-the-art 3PL facilities in the US, Canada, Mexico, and Europe.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

3.6

108

Value for money

Ease of use

Features

Customer support

59%

would recommend this app

4.1

140

Value for money

Ease of use

Features

Customer support

69%

would recommend this app

Pros

“ShipBob could be a strong fulfilment partner, but it needs better warehouse controls, faster escalation procedures, clearer communication, and greater accountability when service failures occur.”

Andrew B.

“Escalations can involve repeated scripted apologies but limited ownership, clear timelines, or proactive communication.”

Andrew B.

“We used ShipBob for a year for inventory management and 3PL services before relocating our company to Texas.”

Charlotte K.

President

Pros

“I understand our product is quite large 10x10x2 inches. If you have a smaller product they have plenty of options, but unique sizes like ours require a custom packaging setup.”

Emmanuel B.

Owner

“The staff running the warehouse where our product was located was also great.”

Charlotte K.

President

“Connecting an on-line store with a fulfillment house calls for a very precise set of integration rules that have to be met. If you have a warehouse the size of a football field, filled with thousands of products, you had better know precisely what each product is and precisely where it is.”

Richard Y.

President

Cons

“Customer support often relies heavily on false service-level agreements (they start and stop the clock whenever suits them - delusion), even when the issue has been caused internally and is materially affecting sales and customers.”

Andrew B.

“We have experienced delayed receiving, inventory that could not be located, slow internal transfers, and a lack of urgency when ShipBob has made an error.”

Andrew B.

“We have experienced serious receiving delays, inventory issues, and poor communication during urgent situations. When errors occur, it can be difficult to find someone who will take direct ownership and drive the matter through to resolution.”

Andrew B.

Cons

“We also had some complaints with packages being "thrown together" where the quality of the pack out needed improvement.”

Charlotte K.

President

“ive been happy with shipmonk, my main trouble is that i was not ready for a 3PL service, i havent had any organic sales and the cost to continue using a 3PL are too much for me to use for mouch longer.”

kyle r.

founder

“it's a bit confusing to store inventory when you have master cartons and individual units (they require 2 different SKUs/UPC), a bit expensive”

Eu D.

Inventory Manager