ShipBob vs ShipMonk Comparison

ShippingEasy

ShipStation

TaxCloud

ShipHero

Coolfire Core

Shipwire

if you are looking for a new 3PL, let me just start by saying.... DO NOT USE SHIPMONK. There are so many better options out there and the biggest regret ever is that I used ShipMonk for the past 18 months.

When it came to closing my account, I was prepared to file a lawsuit it got so bad and I honestly wish I did. To 'close out my account and move my inventory' it took a whopping 35 days. You read that right.. 35 DAYS! That's 35 days of not being able to take sales. Thankfully - I had our best sellers already on Amazon so I could manually fulfil orders, but this is just a joke. Not only did it take this long to get my inventory picked up, they messed up NUMEROUS cartons mislabeling the contents and didn't label my pallets correctly. 

I ended up leaving them to go with Shopify Fulfillment Network, but if you don't qualify for them, I highly recommend ShipBob. I received quotes from over 5 3PL's and if I wasn't going with Shopify, ShipBob was my next choice.

DO NOT GO WITH SHIPMONK AS YOUR NEXT 3PL

Hi Michael,
We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we aim to give all of our valued merchants, like yourself, world-class service. 
We would love to speak more regarding your issues. You review has been passed along to our Customer Experience team. 
We hope to hear from you soon. 
Thank you for being a valued merchant.

Compare ShipBob and ShipMonk based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

ShipStation helps eCommerce sellers easily aggregate orders from multiple sales channels (like eBay, Amazon, Magento, and more!) and fulfill their orders through a variety of shipping carriers and fulfillment providers. Paired with automation features, we save you hours each day on fulfillment.

ShippingEasy is online shipping fulfillment software for eCommerce sellers that want the best postage rates and automate back end shipping processes.

ShipHero is a cloud-based multi-channel inventory management solution, with tools for managing orders, barcoding, batch picking, shipping, returns, and more

ShipBob brings next- & 2-day shipping and logistics to fast-growing ecommerce brands through software and distributed fulfillment centers. With 30+ locations across 3 continents, ShipBob's strategically located near your customers to provide cost-effective, fast shipping options.

3PL Management

Activity Dashboard

Activity Tracking

Air Shipping

Alerts/Notifications

Backorder Management

Barcode/Ticket Scanning

Billing & Invoicing

Bills of Lading

Catalog Management

Claims Management

Contact Database

Container Shipping

Customer Database

Customer History

Customizable Branding

Customizable Reports

Data Import/Export

Data Synchronization

Delivery Management

Delivery Tracking

Discount Management

eCommerce Management

For eCommerce

Forecasting

Freight Shipping

Ground Shipping

Import/Export Management

Inventory Auditing

Inventory Control

Inventory Management

Inventory Optimization

Inventory Tracking

Invoice Management

Kitting

Label Printing

Multi-Channel Management

Multi-Location

Ocean Shipping

Order Fulfillment

Order Management

Order Tracking

Package Tracking

Parcel Shipping

Process/Workflow Automation

Product Identification

Purchase Order Management

Quotes/Estimates

Real-Time Data

Real-Time Updates

Recurring Orders

Reorder Management

Reporting & Statistics

Reporting/Analytics

Returns Management

Search/Filter

Shipment Price Calculation

Shipment Tracking

Shipping Labels

Shipping Management

Shipping Services Integration

Special Order Management

Status Tracking

Third-Party Integrations

Warehouse Management

Workflow Management

ShipBob

Web-based

Worst of all, we lost customers due to delayed orders and faulty tech related to shipping options.

Owner

As a small business owner my time is super important to me. So using ShipBob's simple, quick and easy to use platform has been such a great benefit to my business.

Customer Support Manager

The onboarding process was seamless and our success manager was very helpful in implementing our specific fulfillment needs like available shipping options and inventory management.

Board President

I can't say enough good things about ShipBob. Their customer care team is great at what they do and make interactions a great experience.

Product Manager

I only have positive things to say about Shipbob and recommend them for any company who's looking for a fulfillment center.

The overall experience is that it is a very very bad service and company.

Interface is very user-friendly. The dashboard is super streamlined and helpful.

Partner

I've found no way of doing this since tyring to link it produces a system error. Total nightmare and waste of time to try to fix this through emails with customer support.

CEOO

ShipBob is a great platform for anyone looking to have their products fulfilled properly and on time.

More recently trying to link WRO to correct receiving problem produces a systems error.

Managing Partner

Once it is set up and working, we will have outsource fulfillment saving in time, money, and potentially improving on customer experience.

Great platform for those starting with fulfillment.

Founder

When I cleared out my inventory to use another 3PL service, I decided to dispose of the inventory, and they charged me more on disposal than it would have cost me to ship my inventory internationally.

Which meant all the wrong products were being sent to people.

Easy setup, many integrations, works with every popular platform out there.

Managing Director

The only real con is the lack of integrations. I believe they are introducing access to their API shortly.

Practical software easy to use but useless as the service is very slow.

If you are looking for a fulfillment center DO NOT use ShipBob. They will ruin your business.

ShipBob screenshot: Manage orders directly from within ShipBob and see the live status at any time including tracking progress

ShipBob screenshot: Use the fulfillment calculator to calculate package shipping costs

ShipBob screenshot: Connect just one or a dozen online stores to ShipBob

ShipBob screenshot: ShipBob will import orders, pick, pack and ship them through store and inventory integration

ShipBob screenshot: Get a breakdown on orders and more with advanced reporting

ShipBob screenshot: View order details and status via mobile device

ShipBob screenshot: Track inventory while on the go, and view product availability

ShipBob screenshot: Add an image for each product and view quantity on hand

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

Shipwire provides ecommerce order fulfillment services through a powerful SaaS platform from warehouses around the world. Our industry-leading service helps you grow sales, expand into new markets, and delight customers by eliminating the hassles of shipping and storage.

Calculate, collect, and file your sales tax with ease using TaxCloud. Ensure 100% accuracy across all 13,000+ US jurisdictions. Delegate tax reporting to us and save hours each month. Say goodbye to manual filing and let TaxCloud automate it for you.

Coolfire Core is a powerful software solution designed to help companies defeat operational chaos and streamline manual work. By simplifying work management inside and outside the organization, Coolfire Core enables businesses to get more done, optimize the bottom line, and improve overall customer satisfaction.

ShipMonk helps ecommerce brands scale through technology-driven fulfillment solutions that enable entrepreneurs to stress less and grow more. We’re America’s lead third-party logistics provider with 2,000+ team members across 12 state-of-the-art 3PL facilities in the US, Canada, Mexico, and Europe.

Barcode Recognition

Barcoding/RFID

Carrier Management

Cost Tracking

Cross Docking

Data Visualization

Demand Forecasting

Document Management

For 3PLs

Geographic Maps

Inventory Replenishment

Location Tracking

Mobile Access

Order Entry

Purchasing & Receiving

Real-Time Analytics

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Receiving

Route Optimization

Routing

Self Service Portal

Serial Number Tracking

Stock Management

Transportation Management

ShipMonk

President

We have products that was "lost" and magically reappeared; we have order lost and never found. We have more emails back and forth between our teams and their than ALL OF OUR OTHER VENDOR COMBINED.

Director

An outstanding feature of Shipmonk is customer service. The level of understanding and concern shown by the "Happiness Engineers"  is amazing.

This is very important to me as it saves a great deal of time and energy when seeking information or resolving issues.

Lack of transparency, inaccurate shipping data, failure to follow up on lost packages and breakage.

Chairman

ShipMonk has been a great partner to our small food business. They made us feel important and were always very responsive to our questions and needs.

I'm really impressed with how user friendly the Shipmonk site is and appreciate their efficiency.

Head of Customer Support

ShipMonk has modernized an otherwise archaic process. They also have an amazing team to support their customers.

Hidden fees, you never really know how much you pay. Unprofessional support, ask for $40/hour even if mistake was made by them.

Great software platform backed by a great support team. They get packages out the door quickly (same or next business day 99%+ of the time).

I love the ease of use with ShipMonk. I can integrate multiple channels and my dashboard shows me everything I need to know at a glance.

We integrated our WooCommerce store to ShipMonk with the help of their support and integration teams. Their support was personal, fast, and effective.

Founder & CEO

They are making their money back over time, and while you don't pay up front you pay with every issue and delay.

Co-Owner

Losing many of our SKU's, which cost us over a thousand dollars and repeat business.

This interface is very clean and easy to understand.

Senior Operations Coordinator

The approximate Stockout Days is extremely useful & quite accurate. Creating Orders through ShipMonk is very easy to understand, and provides accurate tracking.

Whenever I had questions, their team was available to either speak on the phone or email back and forth until I was comfortable with what I needed to do. A truly amazing experience.

Partner/Owner

Some stuff was easy to use with the software, there was lots of info that can be powerful, but the  same is true with con.

This year, we partnered with them for Section 321 import and fulfillment services to help us manage and reduce inventory import duty and tariff costs.

ShipBob vs ShipMonk Comparison

ShipBob

ShipMonk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives