Easyship vs ShipMonk

ShipTime

Pirate Ship

Freightview

ShipTime is a shipment tracking software that helps businesses in the eCommerce sector compare and select freight carriers based on offered rates. The platform enables managers to automatically enter the ship-to location using the address lookup tool.

Pirate Ship is a cloud-based solution, which helps small businesses buy postage and print shipping labels fordomestic and international packages with USPS postage. It lets users purchase and print shipping labels in ZPL or PDF file format and share them with customers by generating a private link.

Built in-house. Backed by an amazing support & technical team. Trusted by 99% of our customers year after year.

Compare courier rates, generate labels, automate returns, create shipping rules, and manage account finances seamlessly.

Label Printing

Quotes/Estimates

Delivery Tracking

Shipping Management

Parcel Shipping

Reporting/Analytics

Import/Export Management

eCommerce Management

Inventory Management

Most reviewers indicate that Easyship provides strong value for money, emphasizing competitive shipping rates and cost-effective pricing for startups. Most users consider the absence of extra platform fees beneficial, but some users report occasional higher quotes or limited access to the cheapest rates.

Value for money

By industry, Easyship reviewers are most commonly professionals in retail (22%). The most frequent use case for Easyship cited by reviewers is shipping (87% of reviewers).

Proprietary

Easyship

Web-based

Shippo

ShipStation

Stamps.com

ShippingEasy

AfterShip

Basic

Frequent operational disruptions

OWNER

They request MSDS on items that do not have one, they lose shipments, the do not supply the correct amount of invoices, and when you try to correct things it's extremely difficult to get help.

Director

They never respond to any tickets raised and haven't yet closed one ticket for outstanding issues.

63% of reviewers feel negative about Easyship’s bugs and issues. Some users report recurring software errors, syncing problems, and payment discrepancies that disrupt their workflow. Reviewers indicate that lost or delayed shipments, unexpected charges, and insurance claim difficulties are common pain points. Many users say customer support is slow to respond or unhelpful, which makes resolving problems frustrating. Some reviewers feel that inconsistent data, unreliable tracking, and lack of proactive communication undermine their trust in the platform. They express concern over the time and resources spent addressing these ongoing operational challenges.

Streamlined and intuitive workflow

Agent

90% of reviewers feel positive about Easyship’s ease of use. Some reviewers find the platform straightforward and self-explanatory, saying it makes their daily tasks much simpler. Users indicate that the booking process is quick and that the interface is user-friendly, which helps them complete shipping operations efficiently. Reviewers appreciate that the system guides them through each step, reducing the learning curve. Many users say the intuitive design saves them time and effort, allowing them to focus on other business areas. They value how the platform’s simplicity improves their overall shipping experience.

Comprehensive shipping solutions

84% of reviewers feel positive about Easyship’s shipping and shipment features. Reviewers appreciate having access to a wide range of shipping options and affordable rates, which they say helps them save money and offer choices to their customers. Some users mention that the platform consolidates multiple carriers and provides real-time tracking, making logistics management more transparent and efficient. Users find the integration with e-commerce platforms valuable for streamlining order processing. They also note that the system’s automation and documentation support simplify both domestic and international shipping tasks.

Customer Care

I had multiple tracking status not current and up to date and my CSR, [sensitive content hidden] , looked into each one and corrected as well as fixed the tracking glitch.

Lead Designer and Founder

The ability to track, compare, and manage options in one place saves us valuable time and ensures we’re always making the best choices for our customers.

Tracking status is no longer on the dashboard, we now have to click several links to verify delivery status.

Owner

Excellent customer service that is well above average, and easy interface and a stable of lower cost prices for couriers compared to other 3rd party platforms..

The warehouse team has also been able to accommodate our relatively complex packing and fulfillment needs, which we really appreciate.

I appreciate the customer support I received from [sensitive content hidden] earlier this week with international shipping documents that needed to be sent to customs in Poland.

President

Also, I wish they allowed services other than credit cards like Paypal or other payment forms.

Project Manager

I had a critical international shipment that was becoming quite complicated, but [sensitive content hidden]  from the Easyship team was an absolute game-changer.

It’s a secure, reliable, and feature-rich solution for managing shipping and delivery for my business.

Great and supportive service team, responsive and professional, providing helpful guidance to ensure smooth shipping and reliable overall support.

Sometimes tracking updates can take a little time to appear, but the customer support team is quick to confirm shipment status whenever I ask.

Sales Support Specialist

The intuitive dashboard offers a comprehensive overview of all shipments, tracking information, and delivery statuses.

Business Admin Coordinator

Overall, I like it because it makes managing and shipping my company’s orders straightforward, efficient, and stress-free.

Shipping Director

EasyShip does not support some kinds of lithium battery shipments, so if you ship lithium batteries you will have some limitations.

MANAGER

It is good, I noticed that Easyship tried to improve the overall appearance of the client's dashboard, the features, and the shipping options offered at checkout.

Marketing Manager

We were overcharged due to courier errors, which took time to resolve. While this wasn’t directly Easyship’s fault, we hope for better oversight and quicker resolutions moving forward.

Sole Proprietor

I had been using only my name as Sender to book and generate labels all these years.

I love that they have set up a customer services specialist to help me out with my random questions and support me.

Provides a lot of useful shipping data for tracking shipping spend.

It would be helpful to have a pop up or something alert or remind people of the need for such documents.

The fact that I can have more than one carrier and choose from them.

owner

For our site, it would randomly change the customer selected shipping service because their software thought there was a better alternative.  

Most times we never got a solution, only a band aid to make it function, which often would break something somewhere else.

Designer - Owner

It offers the best rates for multiple couriers and shipping services and when I needed support they were fast and efficient.

Author publisher

It's efficiency and cost is better than directly with the shipping companies ..

Everything is a hastle, emails after emails, even if you follow the steps on their app you still end up having to battle with customs and customer support is slow and cheap.

Game Designer

The standout for me was the level of hands-on support from [sensitive content hidden] .

Customer Support Team : efficient, patient, understanding, responds promptly with required assistance rendered.

Teacher

He stayed through many emails, replying and trying to help from his end.

Business Development Manager

The team were super helpful and responsive and took the stress away from our fulfilment task.

So there is this loophole that fraud cases can easily happen.

There were some issues we experienced with delivery but these were down to the  couriers.

The insurance claim, in my situation, was difficult to navigate.

baking fresh sweets

The platform is user-friendly, and the support team is responsive and helpful. While there have been occasional delays with couriers, I appreciate how quickly the team steps in to assist.

Shipping rates are customized for each parcel, which is especially valuable for handling non-standard cargo.

Combined with the strong customer support, Easyship has been a reliable and effective solution for our shipping needs.

Sometimes the platform can experience technical issues or glitches, which might disrupt workflow temporarily; however, these issues are usually being solved quite fast

head of fulfillment

The rates for bigger boxes and the fact that I had to notify their warehouse several times to get my deposit back.

Quick customer support response with clear instructions.

Manager

It makes all my shipping headaches disappear and is backed up by excellent support!

Subscription, no live chat, no choice of preferred shipper, unable to remove Singpost from the selection.

Having [sensitive content hidden]  as our Success Manager has also made a huge difference, she’s been attentive, supportive, and always proactive in making sure things go smoothly.

He went above and beyond the normal customer service and I can't express my appreciation enough.

Easy to connect different platforms on one account.

Administrator

Still testing good for now easy integration system works well and good support clear billing and helpful staff

Easy navigation and booking of shipments.

Founder

Not able to calculate shipping at checkout when linked to squarespace

She walked me through each step, ensuring everything was configured properly and working as it should.

The ease of use and the expertise that they provided on a short timescale.

Simplicity of use and aggregated shipment of my company.  

Shipping and Shipment

Customer Support

Bugs and Issues

Tracking

Courier Services

Package and Warehouse Management

Credit and Payment

Subscription and Account Management

Security and Access Control

Large Enterprises

Small Business

Mid-size Business

Freelancers

Most reviewers indicate that Easyship offers strong value for money, highlighting its competitive and often lower shipping rates compared to other providers, as well as the ability to easily compare costs across multiple carriers. They appreciate that there are no extra platform fees beyond postage, and some mention receiving free trials or postage coupons. Most users consider the pricing structure cost-effective, especially for startups and small businesses. However, some users report that Easyship occasionally generates higher quotes than competitors or lacks access to the cheapest rates for certain routes, which they find limiting.

Tai TMS

Tai TMS is an all-in-one domestic freight management system for full truckload (FL) and less than truckload (LTL) shipments. With automation capabilities and direct integrations, this solution can enable teams to speed up processes and gain operational visibility.

CartonCloud

CartonCloud is an all-in-one WMS + TMS built for 3PLs, in-house logistics teams, and transport operators. Automate inventory, fulfilment, deliveries, billing, and reporting with real-time accuracy — built for logistics teams who need speed, clarity, and control.

InfoPlus

InfoPlus is a cloud-based inventory & warehouse management solution which offers a range of tools for managing customers, vendors, stock, orders, shipping, & more. The system is designed for small & medium-sized B2B & B2C businesses in wholesale, eCommerce retail, & third party logistics.

ShipMonk helps ecommerce brands scale through technology-driven fulfillment solutions that enable entrepreneurs to stress less and grow more. We’re America’s lead third-party logistics provider with 2,000+ team members across 12 state-of-the-art 3PL facilities in the US, Canada, Mexico, and Europe.

Order Management

Order Fulfillment

Warehouse Management

Reviewers indicate ShipMonk’s initial pricing seems reasonable, and some users say they value paying only for what they use. However, reviewers report hidden fees, unclear billing, and confusing fee structures that make the service more expensive than expected.

By industry, ShipMonk reviewers are most commonly professionals in retail (18%). The most frequent use case for ShipMonk cited by reviewers is order fulfillment (70% of reviewers).

ShipMonk

ShipBob

Fishbowl

Unexpected and opaque costs

This is odd because they appear to have a lot of automation in place that should reduce costs, but those cost reductions apparently don't make it to customers.

Managing Director

Their fee system is not transparent and hides the real cost you will pay, it seems affordable on the paper but after a while you realise that they increase your storage costs because their minimum fee is linked to the storage costs.

78% of reviewers feel negative about ShipMonk’s pricing. Reviewers report frequent hidden fees, unexpected charges, and a lack of transparency in the billing system. They indicate that the fee structure is confusing, with additional costs for services like storage, picking, and packing that are not clearly disclosed upfront. Users say they often encounter billing errors, minimum fees, and price increases over time, making it difficult to predict total expenses. Many reviewers express frustration with being charged for mistakes or delays, which they feel significantly increases the overall cost of using the service.

Automated and flexible fulfillment

The Shipmonk team has the right attitude, is responsive, and the fulfillment services are great.

96% of reviewers feel positive about ShipMonk’s fulfillment services. Users report that the platform streamlines order processing by integrating easily with e-commerce stores and automating fulfillment tasks. They appreciate the efficient onboarding process, responsive support, and the ability to connect with major retail partners. Reviewers indicate that ShipMonk’s system allows for automated shipping, flexible packaging options, and convenient inventory management. Many say the fulfillment process is reliable and helps them provide a swift, seamless experience for their customers, which is crucial for their business operations.

Streamlined and intuitive experience

Marketing Operations Associate

97% of reviewers feel positive about ShipMonk’s ease of use. Reviewers indicate the software offers a clean, user-friendly interface that allows them to quickly access essential information and complete tasks efficiently. They appreciate that the system is simple to learn, with intuitive navigation and straightforward processes that reduce the learning curve. Users say the platform’s design makes it easy to set up, manage, and monitor their fulfillment operations without confusion. Many reviewers highlight that the overall simplicity and clarity of the interface help them save time and focus on growing their business.

I am in multiple warehouse and I would like to have the options for the FREE GIFTS (An information card or a sample) different depending on where the products ship from.  

I understand our product is quite large 10x10x2 inches. If you have a smaller product they have plenty of options, but unique sizes like ours require a custom packaging setup.

Inventory Manager

it's a bit confusing to store inventory when you have master cartons and individual units (they require 2 different SKUs/UPC), a bit expensive

founder

ive been happy with shipmonk, my main trouble is that i was not ready for a 3PL service,  i havent had any organic sales and the cost to continue using a 3PL are too much for me to use for mouch longer.

Connecting an on-line store with a fulfillment house calls for a very precise set of integration rules that have to be met. If you have a warehouse the size of a football field, filled with thousands of products, you had better know precisely what each product is and precisely where it is.

For Section 321 imports, their services plugin directly from their Mexican fulfillment center, and then that patches directly into their inventory and order management systems platform.

Don't provide them a way to continue billing you, as fraud appears to be a part of their normal business practice.

Currently they have to be the same.   If I run out of a sample at 1 warehouse (that I toss in as a FREE GIFT)

They integrate seamlessly with Shopify, Amazon, and TikTok platforms.

It was missing one small package that had been returned, but we didn't particularly care about the package, so we let that go.

They do not use FIFO for selecting inventory to pick / pack.

After that, we kept inquiring when we would receive our refund for the fees paid in advance.  

On time shipments, inventory management, daily updates

Co-Founder

Switching from warehouse shipping to a 3PL, saving us valuable time as entreprenuers and ensuring our customers have a high quality experience.

I want to take a moment to express my gratitude for the exceptional service provided by [sensitive content hidden] at Shipmonk's Fulfillment warehouse.

Knowing that I can rely on him for exceptional service gives me tremendous peace of mind as a business owner.

For three weeks we kept being told the "offboarding team" would contact us, but nobody did.

In any case, that little box didn't require a pallet.

Customer Service

The exceptional customer service I received, combined with the team's dedication to ensuring a seamless process, exceeded my expectations and left a positive lasting impression.

The volume of integration partners is good.

The customer support was impossible to deal with.  

After several hours, our inventory was ready.  

Customer Service Manager

We shipped most of our inventories to our engraving facility, and they treated it as a pullout and they don’t want to ship our order, and we still have 30k of inventory they are holding hostage.

Their software and services are always improving and updating.

His dedication to excellence reflects positively on Shipmonk, and I couldn't be happier with the service he provides.

They messed up my pricing for weeks and had to go back and issue me credits, they lost my inventory twice, they are slow to fulfill, their prices are not good at all, they shipped my customers the wrong product three times now and I’ve only been with them a short while, and now they are charging me $10 for pick and pack fees because of some BS about my product being treated as wholesale.

This is the worse 3PL we've have ever experienced in US.Their platform on the appearance looks fancy but lacks enhanced reporting that you'd need to control stock movements... and if you ask them they want to charge you a special project to develop custom reports that they should offer for free to all clients on the platform.

General Manager

Ease of use of the platform - especially the dashboards.

Operations Manager

Their outstanding professionalism and responsiveness provided a seamless integration with our company.

What truly sets[sensitive content hidden] apart is his kindness and caring attitude.

Back Office Specialist

The thing that needs to be improved is communication with the warehouses - they don't always follow the instructions.

The onboarding was 1:1 with a dedicated rep and covered most of our questions.

Co-Owner

The user experience of the dashboard is good.

Head of Design and Operations

Loss of inventory, terrible customer service, issues will never be sorted, you still going to need to pay for them to fix their own issues, lack of professionalism and extremely uncapable employees.

Corporate Fulfillment & Logistics Manager

Having a customer representation team that truly cares about the success of your business goes a long way.

VP of Product Development

Managing 3PL across several online marketplaces.

Our products are manufactured overseas and imported to North American for sale.

Easyship vs ShipMonk Comparison (2026)

Easyship

ShipMonk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives