Richpanel vs Gorgias

HubSpot CRM

Zendesk Suite

Freshdesk

Olark

Help Scout

Kayako

Compare Richpanel and Gorgias based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” We let you be yourself and talk directly with customers on your website right now. We believe the more human you are, the more you’ll make customers happy.

Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place.

Modern customer support solutions for ecommerce stores. Deep integration with Shopify, Magento, WooCommerce. One platform for all support channels - Email, Live Chat, Facebook, Instagram, WhatsApp & Phone. Instantly resolves 50% issues before reaching agents with guided ecommerce self-service.

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Automated Routing

Autoresponders

Call Center Management

Campaign Tracking

Canned Responses

Chat/Messaging

Chatbot

Communication Management

Contact Management

Customer Database

Customer History

Customer Journey Mapping

Customer Portal

Customer Profiles

Customer Segmentation

Customizable Branding

Customizable Templates

Dashboard

Data Import/Export

Data Integration

Email Management

Email Marketing

Email Templates

Engagement Tracking

File Sharing

GDPR Compliance

Geotargeting

Help Desk Management

Inbox Management

Interaction Tracking

Inventory Management

Knowledge Base Management

Live Chat

Macros/Templated Responses

Multi-Channel Attribution

Multi-Channel Communication

Multi-Channel Marketing

Multi-Language

Offline Form

Performance Metrics

Personalization

Predictive Analytics

Predictive Modeling

Proactive Chat

Queue Management

Real-Time Analytics

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Monitoring

Real-Time Notifications

Reporting & Statistics

Reporting/Analytics

ROI Tracking

Self Service Portal

Service Level Agreement (SLA) Management

SMS Messaging

Social Media Integration

SSL Security

Support Ticket Management

Tagging

Template Management

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Website Analytics

Website Integration

Workflow Management

Richpanel

Web-based

Richpanel screenshot: Manage all Support channels from one Inbox

Richpanel screenshot: Help Customers Help themselves with Self-Service

Richpanel screenshot: Get More Sales from Happy Customers through Live chat

Richpanel screenshot: Get insights on What, How and How much is your support is doing

Richpanel screenshot: Get Complete customer context in a Single Screen.

Richpanel screenshot: Support Customers at your Convenience

Richpanel screenshot: Works well in the mobile too!

Large Enterprises

Mid Size Business

Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The platform offers a range of features, including AI-powered tools, integrations, and analytics, to empower both your team and your customers.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

The conversational AI platform for ecommerce that drives sales and resolves support inquiries through hyper-personalized, instant customer interactions.

Batch Communications

Case Management

Customer Complaint Tracking

Feedback Management

Issue Tracking

Mobile Access

Quality Assurance

Routing

Social Media Monitoring

Support Ticket Tracking

Survey/Poll Management

Surveys & Feedback

Gorgias

Android

iPhone

Co-Owner & Operations Director

Our account manager is super knowledgeable and has the ability to assess our use of the platform and make recommendations on how we can improve the experience.

Senior CX and Operations Manager

Our team is so glad we found Gorgias. It has impacted our team's time in a very psositive way and customers have been very pleased with how quickly we are able to reply to them.

Content Marketing Manager

We were in need of a more efficient, effective platform where we could organize and communicate amongst ourselves and to our customer base. Gorgias did that for us and we are grateful for it.

Customer Service Representative

I am highly impressed with this software and the great integration with Shopify.

Senior Community Manager

I dislike that it's difficult to customize and some of the key functions that would really help how the platform performs are difficult to use or fail to work sometimes.

We have all our customer service happening in one place. The ability to chat, email, phone, talk on FB messenger, all while we have the customer's shopify sale within the screen is amazing.

Head of Customer Experience

I've used other platforms where everything was separate so it's nice to have it together. The data is helpful in sharing my team's successes with our management.

The functionality and ease of use is great for a small and nimble team.

We love the ability to connect multiple channels and house all our customer service in one dashboard.

Director of Marketing and Operations

We're a small brand, but Gorgias helps us manage tickets across social platforms, voicemail, and most importantly, emails. We love the integration with Shopify.

owner

We like the ease of use and how it inegrates with shopify.

General Manager

The reality is that some of the integrations that have been missing for our company are launching as they have mentioned these updates in the past two Update Webinars.

Owner

Pricing structure makes a ton of sense and is by ticket, not by seat, which for a small company where we all need transparency into what's going on in the service side of things is great.

Setting up workflows can be annoying if you have to use tags, open/close status, etc.

Senior Director Sales Marketing

You can get your job done quickly and neatly with the many useful tools and extensions it provides. When you need assistance, Gorgias is there for you.

VP of Marketing

Since the same email was used, all communications came in on a single thread and it was hard to tell who had been helped and who hadn't.

Systems Administrator

I would have to say cost. While the customer service team enjoys this product and its integrations with our e-commerce platform - cost compared to competition is by far the most important aspect.

Customer Support Manager

That all customer inquiries are in one location. The statistics tool helps keep track of your customer support ratings, review tickets, and workload among other things.

Gorgias screenshot: AI Agent handle order updates, refunds, and subscription management, as well as providing product recommendations.


Gorgias screenshot: All support channels in one place: email, chat, social, voice, SMS and WhatsApp.


Gorgias screenshot: Connect with 100+ ecommerce-specific app integrations for unified customer data.


Gorgias screenshot: Address a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations—directly from your CX platform.


Freelancers

Small Business

Richpanel vs Gorgias Comparison (2026)

Richpanel vs Gorgias Comparison (2026)

Richpanel

Gorgias

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives