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Gorgias

4.7
(97)

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Help desk and customer service solution

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(1)

Gorgias Pricing, Features, Reviews and Alternatives

Gorgias FAQs

Q. What type of pricing plans does Gorgias offer?

Gorgias has the following pricing plans:
Starting from: $60.00/month
Pricing model: Free, Subscription
Free Trial: Available

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Q. Who are the typical users of Gorgias?

Gorgias has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Gorgias support?

Gorgias supports the following languages:
English

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Q. Does Gorgias support mobile devices?

Gorgias supports the following devices:
Android, iPhone

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Q. Does Gorgias offer an API?

Yes, Gorgias has an API available for use.

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Q. What other apps does Gorgias integrate with?

Gorgias integrates with the following applications:
Shopify Plus, Adobe Commerce, Aircall, Smile.io, Zapier, Gmail, Segment, Slack, Meta for Business, Instagram, BigCommerce, Shopify

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Q. What level of support does Gorgias offer?

Gorgias offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk

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Gorgias product overview

Price starts from

60

Per month

Flat Rate

What is Gorgias?

Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify, Magento, or BigCommerce stores, which offers tools including email integration, autoresponders, ticket management, customer history tracking, request assignment, and more to aid with customer service. The cloud-based helpdesk solution aids customer service teams in resolving issues by connecting with third party eCommerce platforms, including Shopify, and pulling data on orders, payments, refunds, and more. It also integrates with various support platforms including Facebook, Twitter, Outlook, Live Chat, and more so that customer queries from multiple channels can be aggregated and managed in one place.

Key benefits of using Gorgias

• Edit/refund orders, cancel subscriptions, award loyalty points, and more with one click.

• See support requests from email, live chat, phone, and social media in one place.

• Cut response time with templates, automations, and powerful rules.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Knowledge Base
Chat
FAQs/Forum
Phone Support
Email/Help Desk

Training options

Live Online
Videos
Documentation
In Person
Webinars

Gorgias pricing information

Value for money

4.5

/5

97

Starting from

60

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Gorgias features

Functionality

4.5

/5

97

Total features

54

5 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Chat/Messaging
Customizable Branding
Multi-Channel Communication
Activity Dashboard
Live Chat

Functionality contenders

Gorgias users reviews

Overall Rating

4.7

/5

97

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.89/10
Rating distribution

5

4

3

2

1

71

22

3

1

0

Pros
Overall fantastic, we were recommended Gorgias and the features did not disappoint. Besides the forwarding issue the rest of our discovery and onboarding process was pretty quick & seamless.
Our account manager is super knowledgeable and has the ability to assess our use of the platform and make recommendations on how we can improve the experience.
The ease of use and the ability to handle support tickets has been fantastic. The company is innovative and takes their customer needs and suggestions seriously.
Cons
I dislike that it's difficult to customize and some of the key functions that would really help how the platform performs are difficult to use or fail to work sometimes.
The reality is that some of the integrations that have been missing for our company are launching as they have mentioned these updates in the past two Update Webinars.
Setting up workflows can be annoying if you have to use tags, open/close status, etc.

Overall rating contenders

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Charles A.

Verified reviewer

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Better than Zendesk

Reviewed 7 months ago

Pleasant.

Pros

Easy to use. Has live chat and now a customer support area to answer all those questions. Integrates with WhatsApp and Instagram. Allows multiple languages in one price plan.

Cons

There's no pause plan when undergoing integrations or updating the website for a time, but you can always ask them to close it and come back later.

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Eszter D.

Verified reviewer

Automotive, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best help desk, highly customizable, reasonable price

Reviewed a year ago

Although our website is not built on one of the major platforms that Gorgias integrates with we are still able to implement it and centralize all our messages, make it easy for our team to communicate, assign team members and deal with cases based on priority. Also, Gorgias pricing is based on how many tickets you use a month so it adapts to the ever-changing business needs.

Pros

We were looking for a helpdesk tool to make our customer service team more efficient by centralizing all communication channels into one (email, live chat, social media). Gorgias offers it all! Highly customizable dashboard, they even offer a 5 day free trial and if you re not satisfied after the first month, they refund you the money! Their customer service team is very helpful and knowledgeable.

Cons

It would be nice if they offered phone support and more e-commerce integrations.

RL
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Rebecca L.

Fine Art, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easiest CS software

Reviewed 20 days ago
Pros

Gorgias was the first CS platform I used as a ticket agent (that mostly did emails)- the interface is super user friendly and easy to navigate. It also made bringing new people onto the platform quick

Cons

There were still some features missing from Gorgias that are available in other bigger programs but overall no real complaints. Customer Support from Gorgias was always super helpful and available to chat

MV
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Mark V.

Consumer Goods, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Gorgias Is Good But Having Severe Issues With Growth

Reviewed 2 years ago

It was good in the beginning but the many problems the young platform has have become blaringly obvious as time has gone on.

Pros

Gorgias has a lot of integrated features that are great for our business such as Shopify integration and a great CSAT system that is easy to use and understand.

Cons

Customer service is, unfortunately, not very good. I have been trying to get a resolution for a request to close out a number of tickets that fit into a certain parameter but nothin has been fixed for over 3 weeks. Every time I reach out, I am thrown to someone else who says they cannot help and now I do not get any responses. Their engineering team is having issues keeping up with the many bugs the system has. Also, updates will occur and shut your entire team down without notice. When I reached out about this, they claimed there was no way to give us forewarning the day of regarding possible updates that would impact our customer service productivity.

JG
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Johnny G.

Consumer Goods, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Gorgias Experience

Reviewed 4 months ago
Pros

The ability to set up an automation that auto answers and closes tickets has been great.

Cons

We wish the live chat was a little more user-friendly.

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