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PayPal vs Braintree Comparison

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Overview

Category Leaders

PayPal Commerce Platform is a comprehensive solution designed to serve your business needs and your customers, whether you’re...

Braintree Payment Solutions is an online payment gateway that allows to process eCommerce transactions on mobile platforms...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

Free

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

0.30

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

25K

5

4

3

2

1

18.6K

4.9K

983

186

262

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

3.9

70

5

4

3

2

1

31

23

5

3

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
79%
would recommend this app

Pros

What I like the most about paypal is, it is easy to use in paying and most of all paypal giving a gift reward in every users.
The Paypal program is very wonderful. The ease in depositing and withdrawing is very distinguished.
Love the ease of use and the ease of implementation/integration within other websites and platforms to capture payment.

Pros

I am huge fan of PayPal, we all have phones and we can have the software available anywhere we go and makes it super easy to use.
I love how it is easy to manage money for me and my employe and splitting it for a fair price. This site is a good site for companies at any size.
In addition, it is also an advantage that it supports most billing methods and integrates flawlessly with websites.

Cons

However, people also get blocked by PayPal without any warning and they can freeze and hold the money from that account that makes annoying things to the user.
Also, I do worry about storing my bank account information for a service like PayPal. They might be insured against fraud, but I still worry sometimes that my account information will be stolen.
This becomes a problem when you need money quickly. IPN and PayPal API are unstable, often messing up transactions, especially if they involve limited items and need verification as soon as possible.

Cons

So much con :- Customer sucess is very poor : not able to understand our problem- SDK not compatible with modern technology (React Native)- Debugging is a nightmare : log access is a real pain.
It is the most infuriating thing I have ever encountered, and when you have a customer on the phone, asking them to repeat the CC number it is quite frustrating.
PayPal really cannot be trusted with money. There is so much fraud when using Paypal you end up making a loss.
  • Vendor responds to reviews
  • Last review6 days ago
  • Vendor responds to reviews
  • Last review13 days ago

Key features

  • Total features76
  • ACH Payment Processing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Ad hoc Reporting
  • Anomaly Detection
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Billing Portal
  • Cash Management
  • Check Fraud Detection
  • Compliance Management
  • Contact Database
  • Credit Card Processing
  • Customizable Dashboard
  • Customizable Invoices
  • Data Import/Export
  • Data Management
  • Data Security
  • Data Visualization
  • Debit/Credit Card Processing
  • Deferred Billing
  • Electronic Payments
  • Electronic Signature
  • Financial Analysis
  • Financial Reporting
  • For Food Trucks
  • For Retail
  • For Small Businesses
  • Fraud Detection
  • In-Person Payments
  • Internal Fraud Monitoring
  • Inventory Management
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Marketing Reports
  • Mobile Access
  • Mobile Payments
  • Monitoring
  • Multi-Currency
  • Multi-Location
  • Multi-Period Recurring Billing
  • Multiple Payment Options
  • Online Invoicing
  • Online Payments
  • Order Management
  • PCI Compliance
  • Payment Fraud Prevention
  • Payment Options
  • Payment Processing
  • Payment Processing Services Integration
  • Performance Management
  • Point of Sale (POS)
  • Product Catalog
  • Promotions Management
  • Real-Time Monitoring
  • Real-time Alerts
  • Receipt Management
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Refund Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Returns Management
  • Risk Analysis
  • Risk Management
  • Role-Based Permissions
  • Sales Reports
  • Sales Tax Management
  • Scheduled/Automated Reports
  • Self Service Portal
  • Shipping Management
  • Social Media Integration
  • Third-Party Integrations
  • Transaction History
  • Transaction Monitoring
  • eCommerce Management
  • Total features15
  • ACH Payment Processing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Ad hoc Reporting
  • Anomaly Detection
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Billing Portal
  • Cash Management
  • Check Fraud Detection
  • Compliance Management
  • Contact Database
  • Credit Card Processing
  • Customizable Dashboard
  • Customizable Invoices
  • Data Import/Export
  • Data Management
  • Data Security
  • Data Visualization
  • Debit/Credit Card Processing
  • Deferred Billing
  • Electronic Payments
  • Electronic Signature
  • Financial Analysis
  • Financial Reporting
  • For Food Trucks
  • For Retail
  • For Small Businesses
  • Fraud Detection
  • In-Person Payments
  • Internal Fraud Monitoring
  • Inventory Management
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Marketing Reports
  • Mobile Access
  • Mobile Payments
  • Monitoring
  • Multi-Currency
  • Multi-Location
  • Multi-Period Recurring Billing
  • Multiple Payment Options
  • Online Invoicing
  • Online Payments
  • Order Management
  • PCI Compliance
  • Payment Fraud Prevention
  • Payment Options
  • Payment Processing
  • Payment Processing Services Integration
  • Performance Management
  • Point of Sale (POS)
  • Product Catalog
  • Promotions Management
  • Real-Time Monitoring
  • Real-time Alerts
  • Receipt Management
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Refund Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Returns Management
  • Risk Analysis
  • Risk Management
  • Role-Based Permissions
  • Sales Reports
  • Sales Tax Management
  • Scheduled/Automated Reports
  • Self Service Portal
  • Shipping Management
  • Social Media Integration
  • Third-Party Integrations
  • Transaction History
  • Transaction Monitoring
  • eCommerce Management

Integrations

  • Total integrations1290
  • AWeber
  • ActiveCampaign
  • Adobe Commerce
  • BigCommerce
  • Google Analytics 360
  • HubSpot CRM
  • Instagram
  • Klaviyo
  • Mailchimp
  • Meta for Business
  • PayPal
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier
  • authorize.net
  • Total integrations267
  • AWeber
  • ActiveCampaign
  • Adobe Commerce
  • BigCommerce
  • Google Analytics 360
  • HubSpot CRM
  • Instagram
  • Klaviyo
  • Mailchimp
  • Meta for Business
  • PayPal
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier
  • authorize.net

User reviews that mention these apps

RY
AvatarImg

Ren Y.

Health, Wellness and Fitness, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

PayPal logo

PayPal

PayPal an Ecommerce Staple

Reviewed 5 years ago

Ecommerce interfacing using Braintree Payments on Big Commerce is Really Great.

Pros

PayPal resolves transactions fast and efficiently. I use PayPal for our Ecommerce Business. Most of the time, it works flawlessly. I also use Braintree Payments. Their phone help has always been good for me.

Cons

PayPal may have went down on Cyber Monday. Also the different services of PayPal can be confusing and fraught with different standards and passwords depending on what service you are using. However, on the good side, help is only a phone call away.

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David S.

Entertainment, 1,001-5,000 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

PayPal logo

PayPal

Great payment service

Reviewed 4 years ago

It’s pretty great and I’ve used it for years. Venmo and Braintree are great as well.

Pros

PayPal credit. Easy to use. Most websites accept PayPal. The PayPal SDK works well for accepting payments.

Cons

Honestly I can’t say there’s anything bad about PayPal. I suppose it would be nice if it was as common as Visa/MasterCard.

AR
AvatarImg

Verified reviewer

Computer Software, 201-500 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

PayPal logo

PayPal

Paypal has not aged well

Reviewed 2 years ago
Pros

The competition from stripe has made them obsolete. Product needs serious improvements. The only pro is that they are widely known by customers.

Cons

Does not work well for global companies. Seems detached from Braintree, which makes things confusing.

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Jií D.

Information Technology and Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

PayPal logo

PayPal

Paypal for SaaS

Reviewed 10 months ago

PP itself works quite well however braintree a product of PP is complete disaster, despite being the cheapest gateway its not worth it

Pros

you can collect money with people being trapped in PP ecosystem

Cons

hefty fees in countries where the main currency is not EUR/USD

RA
AvatarImg

Robert A.

Computer Software, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

PayPal logo

PayPal

Most secure payment

Reviewed 3 years ago
Pros

The security and ease of use. They had a lot f vendors allow PayPal which is helping the ecosystem.

Cons

Integrate with Venmo and Braintree better. Both of these are under the PayPal umbrella and I would love to see them integrate.

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Tatianna H.

E-Learning, 11-50 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

PayPal logo

PayPal

PayPal is the boss

Reviewed 5 years ago

Overall, PayPal has been a great system to use for both personal and business transactions. They make it easy to use/perform tasks, but it's "dummy proof" so it's hard to make a mistake without realizing it. For example, there are multiple steps when sending money, or searching for transactions so that mistakes are harder to make.

Pros

PayPal is easy to use, and the original product (PayPal) and the other products they own like Venmo and Braintree, are all fairly easy to use and user-friendly. They are a safe and secure, and trusted method of payment/money transfer.

Cons

The only aspect of PayPal I don't like is the way they process refunds and customer complaints.

AR
AvatarImg

Verified reviewer

Human Resources, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

PayPal logo

PayPal

I have used Paypal extensively but am considering a switch

Reviewed 6 years ago
Pros

We have used Paypal extensively for over a decade. For peer to peer payments it is very easy to use but for complicated integrations and as your business grows it can become a burden.

Cons

Integrating a cart is easy but if you want to implement subscriptions or allow for follow-up transactions you have to use Paypal's sister company Braintree. For that reason we are considering a move to Stripe.

DA
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Derrick A.

Internet, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

PayPal logo

PayPal

PayPal for Business is awesome

Reviewed 4 years ago
Pros

We are able to use mass payout to payout all our cleaners on-demand . We started integrating One-touch by PayPal to allow express checkout and subscription and it is going very well. They upgraded the user interface which is more simple and clean

Cons

I had to signup to Braintree to get One-touch by PayPal and their mass payout fee are very high. Another thing is when you pay for an item online via bank they take the money out in less than 48hrs but when you are adding money to your wallet it take 7 days .

TM
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Tomasz M.

Internet, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

PayPal logo

PayPal

Do you take PayPal? No? Bye!

Reviewed 6 years ago
Pros

This is how I feel about most checkout experiences. I trust Paypal. I've been with them since they were called x.com (I can't believe they haven't up-kept that domain name...). But it's all about trust. With PayPal, I know I can get my money back if something goes awry. If I subscribe to something, I know I don't have to jump through hoops to cancel my subscription. It's always easy to check out, and it's very easy to set up if you're a developer. I've been using Braintree Payments, which is a PayPal company since they came about and I never looked back. API is straightforward and it simply works.

Cons

Paypal website itself could use some cleaning up. A lot of URLs that end up with 404s, UI varies between regular user and business user way too much. Dead pages and outdated instructions is a bit of a pain, but I hope it's a growing pain.

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Joshua H.

Furniture, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

PayPal logo

PayPal

Building custom API integrations with PayPal is an arduous process

Reviewed 6 years ago

We are an online marketplace and we offer sellers the option to be paid out via PayPal. There are a number of ways to do this using a number of different APIs, and which one is recommended (or deprecated) seems to change every year. It has been an expensive maintenance headache to try and keep up with it all, and PayPal's APIs tend to return spurious errors more often than our other integration partners. If you just need a customized way of accepting PayPal payments from buyers, I highly recommend using Braintree instead. They provide an easier and better documented PayPal flow (and they're owned by PayPal, so that integration isn't going to disappear). If you need to use PayPal for payouts in a marketplace setting, then be prepared for a constantly changing environment.

Pros

Every one of your users probably knows what PayPal is and how they'd go about setting up an account. But actually making use of PayPal is tricky unless you're just using one of their prebuilt "pay with paypal" integrations.

Cons

There are layers and layers of APIs that use different formats, different credentials, and provide overlapping subsets of functionality. Most of them are deprecated at any given time. Documentation is out of date and difficult to find. Some fairly normal workflows require working with multiple APIs using different sets of credentials just to do all the things your business logic requires.

AR
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Verified reviewer

Biotechnology, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Braintree logo

Braintree

PayPal opens you up to fraud

Reviewed 4 years ago
Pros

It is easy to use and set up. As integrations are already built.

Cons

PayPal really cannot be trusted with money. There is so much fraud when using Paypal you end up making a loss.

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Osama K.

Religious Institutions, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Braintree logo

Braintree

Technical payment system

Reviewed 3 years ago

You have to take care of security and make sure you have "captcha" setup. You will be responsible for any carding and chargebacks.

Pros

I chose them because they had lower fees than Paypal. However, they are owned by Paypal. The customer support is responsive, but not helpful.

Cons

I set up the system, and I got all these carding requests on the system. They should have stopped the API immediately. However, I got all these fees because of carding. I lost more than $100.

AE
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ABDELOUAFI E.

Construction, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Braintree logo

Braintree

Paypal is beautiful

Reviewed 3 years ago
Pros

PayPal sends money quickly It is also credible

Cons

Paypal is a bit complicated and a delay in the interface

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Doug L.

Arts and Crafts, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Braintree logo

Braintree

Had To Hire A Developer To Integrate Braintree With My Site

Reviewed 2 years ago

The set up process took much longer than I expected.

Pros

About half of my customer base prefers using PayPal over direct credit card payments, so I chose to go with Braintree as my payment processor because they are a subsidiary of PayPal.

Cons

Setting up Braintree was difficult, in my opinion. Knowledge of API coding was required, and I had to hire a knowledgable developer to get this service integrated with my web site.

JM
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John M.

Animation, 11-50 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Braintree logo

Braintree

My PayPal review

Reviewed 3 years ago

PayPal gives you the ability to get paid quickly

Pros

I like that is used for a lot of things and easy to use and easy to receive money or send first

Cons

I tend to think their fees are to high

gu
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godspower u.

Design, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Braintree logo

Braintree

Best paypal payments

Reviewed 3 years ago

Paypal is one the payments method I love using why shopping online and making online business payments because they delivered my money on time and they are still very fast and quick software I will rate them 5 STARS because they what it and am very happy using PayPal payments online I like PayPal.

Pros

What I like most about PayPal is the payment method is very fast and quick and the business payment method I love this part because they hold your money on things the products are delivered and then they will realize the money to the seller that why I like PayPal most.

Cons

What I like least is the part of the business plan is what they take too much commission out of the payments you will receive the customers which are not a real good thing on PayPal if they can charge least it will be good for users like us least.

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Guillaume L.

Retail, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Braintree logo

Braintree

Only good point :Easy Integration with Paypal

Reviewed 2 years ago
Pros

The only positive point I have seen with braintree is the easy integration with Paypal

Cons

So much con :- Customer sucess is very poor : not able to understand our problem- SDK not compatible with modern technology (React Native)- Debugging is a nightmare : log access is a real pain

JV
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Joseph V.

Wholesale, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Braintree logo

Braintree

Nearly every payment option... All In One!

Reviewed 15 days ago

I have had a great experience overall. They fill the gap between the business owner and paypal, plus they offer integration with SO MANY other payment options. Being able to accept digital wallets is a very future focused offerring.

Pros

I really like the ability to accept so many payment options... Paypal, Venmo, Apple Pay, Google Pay, Credit/Debit... All from one platform!

Cons

The fees for gateways are a little higher than just a credit/debit card. But, the credit/debit fees are lower than pretty much everyone else.

SL
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SALIM L.

Civil Engineering, self-employed

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Braintree logo

Braintree

Recommend the use of PayPal

Reviewed 3 years ago

My experience using this bank was good, so I recommend it because it is reliable and easy to deal with. Many thanks to all Paypal customers

Pros

The ease of use and credibility of this bank. Funds can be extracted anywhere or sent, so your Paypal bank is the best choice.

Cons

There is a small problem. Sometimes there is a delay in receiving or sending payments

sw
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seth w.

Automotive, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Braintree logo

Braintree

Powerful and easy to use payment processor

Reviewed 3 years ago
Pros

It supports many different payment methods (credit card, paypal, google pay, apple pay, etc). Braintree also has great security tools to prevent most fraud.

Cons

The fees are a bit high compared to competitors and they are raising the fees again shortly.

KO
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Kayla O.

Nonprofit Organization Management, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Braintree logo

Braintree

Secure way to outsource payments

Reviewed 2 years ago
Pros

It is fairly mainstream, so it invokes trust. I like that it’s now part of PayPal. It rarely has outages or breaches that I know of.

Cons

I think to get additional security features you need to integrate with add-one like Sift.

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Olivia C.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Braintree logo

Braintree

Our favourite payment processor

Reviewed 13 days ago

Overall, Braintree is the superior payment processor in terms of value.

Pros

What I like the most about Braintree is its low fees and secure platform.

Cons

What I like the least is that it’s sometimes difficult to speak to a human to solve an issue. I also find the PayPal relationship confusing.

AR
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Verified reviewer

Marketing and Advertising, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Braintree logo

Braintree

Popular Processor - Makes Merchants Happy

Reviewed a year ago
Pros

Lots of integrations. I've set this up for clients on Shopify, BigCommerce, WooCommerce, and Turbify.

Cons

Marketing materials really confuse merchants when it comes to Braintree / PayPal. Very similar wording makes it hard for merchants to understand which gateway they need to use sometimes.

AR
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Verified reviewer

Business Supplies and Equipment, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Braintree logo

Braintree

Great Processor and works with WooCommerce

Reviewed 6 months ago
Pros

I could accept multiple different payment methods. Customers could pay with PayPal, credit or debit, Zelle, and I could connect Stripe. It was just versatile and extremely easy to use.

Cons

I couldn't really figure out how to set up ACH, but I also couldn't figure out how to find support for it. Maybe there was options but that was hard for me to find so I spent a lot of time googling to figure stuff out for myself.

aA
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alex A.

Automotive, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Braintree logo

Braintree

Easy-to-use service

Reviewed 3 years ago

i am huge fan of PayPal, we all have phones and we can have the software available anywhere we go and makes it super easy to use.

Pros

this is awesome service to use. this is another type of the payments that we take in my shop and having this available to my customers it helps us and my customers alot when it comes to making a purchase.

Cons

once or twice i had experience bug with the system, but no need to worry. customer service took care of it right away and they were with me the whole time until the bug was fixed.

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Michael R.

Telecommunications, 5,001-10,000 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Braintree logo

Braintree

Completely customisable payment solution

Reviewed 7 years ago
Pros

Very easy to create a fully custom, iframe free payment form. Can easily add PayPal and other payment methods to a custom payment form. Able to process one off or subscription payments.

Cons

Could do with some interactive codepen examples like competitors provide. Using custom JS integration requires a level of PCI compliance, but the customisablity is worth it.

KC
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Karl C.

Food & Beverages, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Braintree logo

Braintree

Für Deutschland nicht zu gebrauchen

Reviewed 2 years ago

Kein Support erreichbar. Die deutsche Nummer funktioniert oft nicht und dient wohl auch nur als Weiterleitung ins Ausland. Trotz meines langjährigen Business Accounts bei Paypal und meines Kaffeehandels wurde die Accounteröffnung für Paypal Braintree für WooCommerce abgelehnt. Womöglich weil der Shop eine nacht und einen Tag wegen Wechsels von Shopify zu WordPress/WooCommerce nicht aufrufbar war. Die Mail kam auch aus den USA nicht aus Deutschland. Lächerlich und unseriös.

Pros

Gar nichts, konnte diese nur einrichten aber nicht aktivieren.

Cons

nein

Showing original review in German. See translation

AJ
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Asher J.

Consumer Goods, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Braintree

Simple and efficient payment solution

Reviewed 3 years ago

Braintree makes it easier for your customers to pay you. What could be better !? It's a highly efficient and unobtrusive payment solution that works very well with your PayPal account.

Pros

Disbursement reports are comprehensive. The interface is simple and understandable. Integration is seamless, and we have never had any issues with syncing.

Cons

Braintree matches all competitors from a price point perspective. Could it be a little cheaper ? Yeah, that'd be great. But it does it's job well and is worth the price.

HM
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Hannah M.

Accounting, 10,001+ employees

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Braintree

Braintree review

Reviewed 2 years ago
Pros

Braintree is very easy to use and it is reliable, which is important for payment processing. Because of its association with PayPal, it is easy to trust the security and reliability of the software.

Cons

I have not had any difficulty with the functionality of the software, and have only had positive experiences thus far.

RW
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Robert W.

Entertainment, 1-10 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Braintree

Solid payment processor

Reviewed 3 years ago
Pros

We specifically use Braintree as their marketplace solution is one of the most flexible and requires the least input from the marketplace users. Basically none of the competitor can match this particular feature set.

Cons

In other regards Braintree simply isn't as good as their competitors. It's a clunky interface and the APIs just aren't that powerful compared to what's available through Stripe, Paypal and several others.

MO
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Michael O.

Retail, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Braintree

Accept Online Payments from a Trusted Source

Reviewed 2 years ago
Pros

Set up through our online portal was fast and easy. At the time of set up there were a number of providers. We liked that Braintree was backstopped by the power of PayPal - one of the most trusted names in the eCommerce payment space.

Cons

Fees can be high and you have to watch your statements closely. Dispute resolution is clunky and successful outcomes can be a dice roll.

GB
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Goma B.

Nonprofit Organization Management, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Braintree

Simplifying Online Payments for My Business

Reviewed a year ago
Pros

Braintree's versatility and ease of use have impressed me right from the start. The ability to accept a wide range of payment methods, including credit cards, debit cards, and popular digital wallets like PayPal, Apple Pay, and Google Pay, has significantly expanded my customer reach. One of the standout features of Braintree is its integration and developer tools. As someone without extensive technical knowledge, I was pleasantly surprised by how straightforward it was to integrate Braintree into my website. The availability of software development kits (SDKs), APIs, and client libraries made the process smooth and streamlined. The developer-friendly resources provided by Braintree have been immensely helpful in customizing and fine-tuning the payment solution to suit my business needs.

Cons

While Braintree offers robust features and capabilities, there is one aspect that I would like to see improved—the availability of more localized payment options. As my business expands globally, I would appreciate additional support for region-specific payment methods. Having the ability to offer localized payment solutions would further enhance the customer experience and help me cater to a wider international audience.

AR
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Verified reviewer

Arts and Crafts, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Braintree

Braintree is a scam, avoid at all costs. Read on....

Reviewed 4 years ago
Pros

No pros. Avoid at all costs. Read below.

Cons

Braintree Payments  (a PayPal company) is a scam and nobody should sign up for it, just like it's parent company is a scam.  We have used it for exactly 10 days before we had to pull the plug from using it. This is the story - we are a Cyprus based company (EU) but our eCommerce website's main currency is USD. When we signed up with  Braintree Payments, we have told them that we would like to be paid...