PayPal Pricing, Features, Reviews & Comparison of Alternatives

PayPal

Comprehensive solution to serve your business needs.

4.69/5 (16,644 reviews)

PayPal overview

What is PayPal?

PayPal Commerce Platform is a comprehensive solution designed to serve your business needs and your customers, whether you’re just getting started or already a thriving enterprise or marketplace.

Leveraging our two-sided network, the platform lets you connect with more than 295 million PayPal customers around the world and across many platforms and marketplaces. Now you can find new markets, new channels, new high-value customers. All while giving your customers the freedom to buy how they want—nearly anywhere in the world.
www.paypal.com

Pricing

Pricing options
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 22 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Taiwanese, Thai
PayPal screenshotPayPal Business Account FeaturesPayPal screenshotPayPal screenshotAbout PayPal Business AccountPayPal One Touch DemoHow PayPal Works

PayPal user reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.6
  4.7
  4.3
Emeka Onu

A Widely Used Payment Processor

Used occasionally for 2+ years
Reviewed 2019-12-30
Review Source: Capterra

I use PayPal to make payments for goods and services for my business. It's also used to accept payments. Generally, PayPal is a cool payment processor.

Pros
I like PayPal for some reasons. Among the reasons for which I like PayPal include: 1. Ability to make payments without exposing my credit card details: Credit card fraud and identity theft is a trending menace nowadays. One is at a very high risk of having his/her credit card information stolen when the card is used on insecure websites. With PayPal I don't have to bother about my credit card information as I only have to sign in to my PayPal account and then proceed to making payment without having to expose my credit card information on the third-party website. 2. Ability to receive payment using only an email address: I love it that I can use my verified PayPal account's email address to receive money from anyone with a PayPal account. 3. Ability to integrate PayPal payment processor without much technicalities involves: I was able to integrate the PayPal payment processor to my ecommerce website in just a few minutes without having to do much technical stuffs. 4. Moderate payment processing charges: The charges by PayPal while using their payment gateway is moderate compared to that of some other payment processors. I had tried using a payment processor whose charges were quite high.

Cons
I have some problems with PayPal. One of the problems is that PayPal is not available is some countries, and this is a limitation to expanding to such countries. Secondly, PayPal have an history of limiting people's accounts for some hard to understand reasons. The issue is that once an account is limited, it is very hard or impossible to get back the money in the account.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Pedro Teixeira Duarte

The Global Solution - but not the best

Used weekly for 2+ years
Reviewed 2020-07-24
Review Source: Capterra

As someone who likes to solve problems and its willing to work around technicalities to make things work, PayPal has been a very decent experience. As I mentioned, I really miss some key features regarding recurring billing and checkout customization but, as an overall, it is an amazing platform.

Pros
What I really like about PayPal is that it is available in almost any country in the world and works with almost any existing credit card. It's also a great payment option because it has no initial upfront costs, which means that anyone can start using it right away. If, for some reason, you cannot have the money transferred to your local bank, PayPal will transfer the money to any dollar card you might have within two days. The fact that you can also embed it to your website or smartphone app is also great. You can also create a PayPal.me checkout, which will allow you to charge anyone any amount you need to charge in a quick and simple way by via a link you can share.

Cons
I think that the user interface is not the easiest to understand at all. PayPal also lacks on features when it comes to, for example, recurring billing systems (recently, they tried to improved it but the generated codes - to embed on a website - generated an error, which is something unbelievable coming from such a giant technological company), and the options to charge or personalize the icons are not the best neither. The $5 (per transaction) and 5% commission of the total amount you are transferring are not the lowest on the market neither. This is only compensated by the fact that they are the most globally accepted payment platform in the world. Finally, customer service doesn't exist at all and you must solve almost every problem and question by yourself. Google and forums are your only source of help. This is, probably, one of the worst things about PayPal. What happens if they freeze your money and you cannot withdraw it? No one knows.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Avash Kattel

One of the Best Platforms for Online Payment

Used daily for 1-2 years
Reviewed 2020-11-14
Review Source: Capterra

I love PayPal. Using it is as easy as browsing the internet. I can receive and request payment from clients all over the world in few minutes as it is accepted in almost all country. It's also easy to track incomes and financial activities. PayPal has made my professional life a lot easier.

Pros
As a part-time freelancer, I have clients from many countries and I use PayPal most of the time to receive money. With PayPal, I can receive money, request money from clients and send invoices instantly to clients and all at a very low cost. I also feel that my information is secure on PayPal as they are a bit ahead in Information Security than other similar platforms. It is also easy to shop online using PayPal as it is accepted in almost all major platforms. Paypal has great and minimal User Interface, so it's very intuitive to use it. The feature I like most is that we can create a PayPal.me payment URL and also embed it in websites. I also like that we can create a pool and then pay in a team.

Cons
Sometimes they lock your account for unknown reasons and it can be frustrating but those things are necessary to keep scammers and fraud out of PayPal so they aren't big deal. However, I have experienced bad errors a few time during checkout. I don't know why it happens but has happened multiple times to me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kat Oglesbee

Good but has some problems

Used daily for 2+ years
Reviewed 2019-12-29
Review Source: Capterra

They wanted me to pay 10k or more for purchases that were authorized which is completely crazy to me but they are very helpful when needing to send money fast. More people use PayPal than other services so its nice for it to instantly transfer in most cases. I use cash app now and nit everyone uses it so I find myself having to go right back to PayPal.

Pros
I really like the ease of use. It was very easy to add money, spend money, send money, link to a bank or credit/debit card, get your own PayPal account card, take out money, or get paid through paypal. It has tons of features and they are all easy to use. The tabs are labeled so you dont have to search to figure out where you need to be to send or recieve money. It is also nice that you are backed up from PayPal when paying for goods/services. Very nice platform overall. The app is also very easy to use.

Cons
I dont like how they dont back you on friends/family purchases since sometimes I am paying a friend but want to be backed up without the fee. Just because I know them doesnt always mean I trust them to handle money for me. But the fee is small so I normally just use goods/services in that case.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Jason West

Highly Recommended Product

Used daily for 2+ years
Reviewed 2020-08-08
Review Source: Capterra

Paypal is a excellent service for any e-commerce solution people with or without paypal can securely enter info for payment without any fear of identity theft, scam, or leaked info. Their Top security makes them our number 1 choice 5 years in a row.

Pros
Paypal is great because its very secure and anonymous. What i mean by that is no one can know the card numbers used or taken its all by order and transaction numbers so no one can steal info so its great and recommended.

Cons
The only thing i find least appealing is that the resolution center most likely take the customer side, which in some cases is them getting over but customers are always right.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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PayPal features

Access Control
Electronic Payments
Product Catalog

API (317 other apps)
Activity Dashboard (172 other apps)
Automatic Notifications (115 other apps)
Content Management (153 other apps)
Customizable Branding (175 other apps)
Customizable Templates (187 other apps)
Data Import/Export (150 other apps)
Drag & Drop Interface (141 other apps)
Order Management (114 other apps)
Reporting & Statistics (151 other apps)
SEO Management (121 other apps)
Search Functionality (138 other apps)
Social Media Integration (106 other apps)
Template Management (106 other apps)
Third Party Integration (226 other apps)
Website Management (106 other apps)
eCommerce Management (116 other apps)

Videos and tutorials

Additional information for PayPal

Key features of PayPal

  • Accept Payments Online
  • Barcode Scanning
  • Bill Me Later®
  • Credit Card Reader
  • Express Checkout
  • Inventory Tracking
  • Mobile Card Reader
  • Online Invoicing
  • PCI Compliance
  • Shopping Cart
  • Virtual Terminal
View All Features

Benefits

Accept Payments - PayPal Commerce Platform helps make it easy for your customers to pay any way they want from almost anywhere. Let them pay now, pay later, or offer subscriptions or global and local payment options. It's the kind of flexibility customers demand—the kind that drives loyalty and lets you grow with the market.

Make Payments - Keep your business moving. Simply send payments to contractors or vendors directly from your account with PayPal.

Manage Risk - Our powerful network securely processes more than 1 billion transactions each month. And since our fraud tools get smarter with each transaction, we can help protect your business and your customers against fraud with the unmatched experience, global reach, and advanced fraud protection technology of PayPal.

Accelerate Growth - Now you can access critical funding, drive sales and conversion with shopper insights, and connect easily with new marketplaces. It’s growth, accelerated.

Streamline Operations - With the platform, you have the tools and resources you need to tackle the mundane tasks, freeing you to focus on what you love. Your business will run smoother than ever with reporting, analytics, shipping, and cash management tools—all from a single dashboard.