PayPal Pricing, Features, Reviews & Comparison of Alternatives

PayPal

Comprehensive solution to serve your business needs.

4.68/5 (18,725 reviews)

PayPal overview

What is PayPal?

PayPal Commerce Platform is a comprehensive solution designed to serve your business needs and your customers, whether you’re just getting started or already a thriving enterprise or marketplace.

Leveraging our two-sided network, the platform lets you connect with more than 295 million PayPal customers around the world and across many platforms and marketplaces. Now you can find new markets, new channels, new high-value customers. All while giving your customers the freedom to buy how they want—nearly anywhere in the world.
www.paypal.com

Pricing

Pricing options
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 22 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Taiwanese, Thai
PayPal screenshotPayPal Business Account FeaturesPayPal screenshotPayPal screenshotAbout PayPal Business AccountPayPal One Touch DemoHow PayPal Works

PayPal user reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.6
  4.7
  4.3
Lisa Prine

PayPal review

Used daily for 2+ years
Reviewed 2021-01-13
Review Source: Capterra

Since integrating PayPal with my personal and business affairs my life has been less stressful. I never go to a bank anymore because there is no need as PayPal has made everything available for online transactions. Overall my experience has been extremely helpful and relieves the amount of stress caused by financial transactions and banking.

Pros
PayPal has been a life saver to me as it makes money transfers and online transactions easy and fast with no wait time. Navigation through PayPal is so simple a five year old could do it. I am able to do business with all my other business colleagues on or offline effortless. There is even an option for automatic transfer so it’s a complete no brained. Also investing in cryptocurrency with the touch of a finger is absolutely brilliant. Instead of your money just sitting there you can invest it and watch it grow.

Cons
To be honest there is nothing I can say about PayPal that they could improve on except maybe more businesses should use them so as to be as accessible as say Visa or MasterCard however I have noticed that is rapidly changing so really I have no complaints thus far and I have used PayPal for a couple of years now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Andrew Bicknell

PayPal cuz ya gotta...

Used daily for 2+ years
Reviewed 2020-02-29
Review Source: Capterra

PayPal is always going to be a mover-and-shaker in the internet finance sector and if you're just sending money to your friends and family or stacking a few bucks to pay for stuff online PayPal is a good option. For me doing business with PayPal has been easy but If you're a medium-to-large sized company maybe you should look for a business account elsewhere.

Pros
PayPal is one of those things ya almost gotta have. All these new digital credit cards coming out that mask your numbers is old newus as far as PayPal is concerned. They pioneered not only digital currency but gave us a format on how-to buy things online. These new marketplaces (letgos, offerups, Facebook marketplace) really owe PayPal a debt of gratitude of for making us comfortable to purchase online. In addition to the privacy PayPal offers they also make it easy for you to send and receive money especially to your friends and they don't charge you anything. You can get a free cash card which is cool and you can also use card to accept payment for your small business.

Cons
PayPal does require a lot of background if you were to open up an account and get a cash card. They do close people down for practically nothing and they will freeze assets for an undetermined amount of time if anything is questioned. Also there so in bed with eBay that if eBay doesn't like something about you or your account they can freeze assets as well. They have a pretty weak offers category where you can get some discounts but they're not all that great and neither is there discount on shipping. And why don't they have their own check cashing division being so big, why use Ingo?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Anna Vanderheyden

Helping a College Student get by

Used daily for 2+ years
Reviewed 2021-02-18
Review Source: Capterra

Overall, the convenience and easy use for PayPal is what sold me on the app. I like how easy it is to do business transactions and how easy it is to transfer money between myself and others.

Pros
PayPal is widely used for multiple reasons. I started using PayPal because it was easier to transfer money with my roommate when one of us would buy dinner or pay rent. I also shop online frequently and many stores have the option to pay using PayPal. I have my card linked to it so if I did not have my bank card with me it was convenient to pay by PayPal and they would take the money from my bank. Recently I also been using PayPal for business purposes and I like how the buyer and seller are protected. I have had issues where my order never came, or I was scammed and PayPal helped resolve the issue so I did not lose any money.

Cons
There really is not any cons with this app. The process to complete a claim for a refund can take a little long, but others companies take about the same time. There is a fee to instant transfer but it is not that much depending on the amount you are transferring.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Kat Oglesbee

Good but has some problems

Used daily for 2+ years
Reviewed 2019-12-29
Review Source: Capterra

They wanted me to pay 10k or more for purchases that were authorized which is completely crazy to me but they are very helpful when needing to send money fast. More people use PayPal than other services so its nice for it to instantly transfer in most cases. I use cash app now and nit everyone uses it so I find myself having to go right back to PayPal.

Pros
I really like the ease of use. It was very easy to add money, spend money, send money, link to a bank or credit/debit card, get your own PayPal account card, take out money, or get paid through paypal. It has tons of features and they are all easy to use. The tabs are labeled so you dont have to search to figure out where you need to be to send or recieve money. It is also nice that you are backed up from PayPal when paying for goods/services. Very nice platform overall. The app is also very easy to use.

Cons
I dont like how they dont back you on friends/family purchases since sometimes I am paying a friend but want to be backed up without the fee. Just because I know them doesnt always mean I trust them to handle money for me. But the fee is small so I normally just use goods/services in that case.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

Minimize review

Dominique Saczawa

PayPal saves me as a Freelancer

Used weekly for 2+ years
Reviewed 2021-02-23
Review Source: Capterra

PayPal has been perfect for me as a self-employed freelancer. I am happy that I chose it over the other options. I love how I can track all my expenses, incoming payments (which is all work-related income), and keep track of deductibles when it comes time for tax season. Also, PayPal provides self-employees with their 1099 tax forms and emails you your annual report of your finances for taxes.

Pros
I am a self-employed freelancer, so PayPal is essentially my paycheck every time I get paid. I am so grateful for PayPal. My money gets transferred to my bank for free within 1-3 business days without hassle. I have a constant inventory of all my income and spending because of it. Tax time is a breeze and extra easy with PayPal. I truly appreciate it. Sending money is easy and allows you to create a cute card or message to go along with it. Also, you can easily send gift cards. I appreciate how PayPal saves all the names/image of the people you've sent or received money from in an easily seen location on the dashboard. That makes it easy to either resend money to the same person, or request money if need-be.

Cons
My one and only complaint about PayPal is that when I originally signed up, I was signing up as a personal profile. Eventually, my PayPal ended up becoming for business use only, BUT PayPal doesn't allow you to edit your username so I'm stuck with the same name. I can't get a new PayPal because it's connected to all my information with my business including my email, etc. So, this is really a huge, huge inconvenience and frankly, an embarrassment for me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

PayPal features

Electronic Payments
Product Catalog

API (334 other apps)
Activity Dashboard (196 other apps)
Automatic Notifications (119 other apps)
Content Management (166 other apps)
Customizable Branding (189 other apps)
Customizable Templates (195 other apps)
Data Import/Export (167 other apps)
Drag & Drop Interface (152 other apps)
Inventory Management (112 other apps)
Order Management (129 other apps)
Reporting & Statistics (165 other apps)
SEO Management (133 other apps)
Search Functionality (147 other apps)
Social Media Integration (109 other apps)
Template Management (111 other apps)
Third Party Integration (246 other apps)
Website Management (116 other apps)
eCommerce Management (124 other apps)

Videos and tutorials

Additional information for PayPal

Key features of PayPal

  • Accept Payments Online
  • Barcode Scanning
  • Bill Me Later®
  • Credit Card Reader
  • Express Checkout
  • Inventory Tracking
  • Mobile Card Reader
  • Online Invoicing
  • PCI Compliance
  • Shopping Cart
  • Virtual Terminal
View All Features

Benefits

Accept Payments - PayPal Commerce Platform helps make it easy for your customers to pay any way they want from almost anywhere. Let them pay now, pay later, or offer subscriptions or global and local payment options. It's the kind of flexibility customers demand—the kind that drives loyalty and lets you grow with the market.

Make Payments - Keep your business moving. Simply send payments to contractors or vendors directly from your account with PayPal.

Manage Risk - Our powerful network securely processes more than 1 billion transactions each month. And since our fraud tools get smarter with each transaction, we can help protect your business and your customers against fraud with the unmatched experience, global reach, and advanced fraud protection technology of PayPal.

Accelerate Growth - Now you can access critical funding, drive sales and conversion with shopper insights, and connect easily with new marketplaces. It’s growth, accelerated.

Streamline Operations - With the platform, you have the tools and resources you need to tackle the mundane tasks, freeing you to focus on what you love. Your business will run smoother than ever with reporting, analytics, shipping, and cash management tools—all from a single dashboard.