Profituity Pricing, Features, Reviews and Alternatives

It is very easy to use. The sign up process was very easy as well. The team I worked with were very helpful.

It would be nice if the Getting Started information was also available in video format. It is nice to be able to see a video of how it works.

The thing I enjoy the most is the speed and ease of use to get to what is important to augment our customer billing system. It's very streamlined and loaded with functional features. Very Impressive!

The cost per ACH transaction is high and could possibly be reduced on a volume scale to accommodate more transactions at a reduced cost.

Mark, Thank you for the high praise, we love hearing from satisfied customers! We equally appreciate constructive feedback. While I certainly understand your desire to lower costs as much as possible, I feel compelled to point out that our pricing is actually quite competitive. This is especially true if compared to accepting credit cards that can include a "discount" fee of 2% - 3% on top of a transaction fee. In fact, we do offer pricing that accommodates our higher volume users, so as your business grows, be sure to keep that in mind. Regards, John Kachaylo Executive Vice President

I like how easy the website is to use, and how helpful the staff has been at answering any and all questions.

The turn around time. It's unhandy to have to wait a week for debits to clear and for the deposits to be applied to our bank.

David, On behalf of everyone at Profituity, I want to thank you for your kind comments. Our mission is to make it painless for our customers to get paid what they've earned, so I'm glad to hear you find the solution easy to use and well supported. You are correct that it can take up to 5 business days for a traditional ACH payment to appear in your bank account, but faster payment times are becoming available. In the meantime, I took a look at your settings, and I made an adjustment that will shorten your payment cycle. Regards, John Kachaylo Executive Vice President

As for the integration, it went very smoothly. API was clear on what fields needed included and how to connect and perform transactions. Liked that it had everything we needed to do our daily operations. Virtual Terminal is easy to understand with a clean look.

Only thing I'd like to see updated in the future would be easier way to process returns. Not a fan of the return files that includes all transactions and it being up to the integrator to determine which are returns. Would like to see a date passed in and only returns for that date returned in an XML or some other easy to read format per record.

We would like to thank you for your thoughtful comments and constructive suggestions. We strive to consistently meet or exceed the expectations of our customers and are committed to continuous improvement. I have personally captured your suggestion and will commit to exploring how we can improve on this process in the future. Please feel free to reach out to me directly if you would like to discuss this in more detail or if you have any other suggestions that you would like to make. Sincerely, Trina Thompson Product Manager

Our users benefit greatly from Profituity's intuitive and well structured platform. The support staff are extremely responsive, and actually care about your issues.

No cons were added to this review