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Shopify vs Stripe Comparison

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Overview

Shopify and Stripe are popular tools among users. Both products have a lot of overlap in terms of their capabilities, so it makes sense to compare the two. To help you make a decision, we compare the ratings of Shopify and Stripe to help you make an informed decision on which product is more suited for your organization.

Category Leaders
Category Leaders
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

29

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

0.30

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

We’ve analyzed 3,314 reviews for Shopify and 1,595 reviews for Stripe to uncover how users perceive these products on parameters such as ease of use, customer support, value for money, functionality, and ease of deployment. We also look at whether users said they were likely to recommend these tools.


Note: All ratings are given on a scale of 1-5. We’ve scaled them to 20-100 to make them more distinguishable. Reviews that had ratings in decimals were rounded off (thus, a 4.5 star rating became a 5).


Overall rating:
Overall rating is the most general rating where, after using and evaluating the product, users provide a final rating. Shopify scores 90 in overall rating, but is beaten marginally by Stripe, which has a score of 93.


Ease of use:
If a product isn’t simple to use, user adoption is generally low. The ease-of-use rating tells us exactly that—how easy do reviewers find the product to use? Shopify scores 89 in ease of use, but is beaten marginally by Stripe, which has a score of 90.


Value for money:
Value for money is one of the most important factors that users consider when choosing a product. 41% of reviewers on GetApp said that value for money and pricing are the two reasons why they picked a certain product over its competitors. Shopify scores 85 in value for money, but is beaten marginally by Stripe, which has a score of 89.


Features:
The features offered by a product—or a lack of features offered—is a huge factor in whether you’ll choose that product or go with a competitor. Shopify scores 88 in functionality, but is beaten marginally by Stripe, which has a score of 91.


Customer support:
A software vendor’s quality of customer support could be the key to your success using the product. How quickly they respond to your questions, how they communicate new functionality, and the level of personalized service you receive are crucial aspects of your experience with the product. Both products have the exact same score of 87 in customer support.


Likelihood to recommend:
If users love the product, they’re more likely to recommend it to their colleagues or friends. Our likelihood-to-recommend rating captures exactly that—how likely reviewers are to recommend each product. Shopify scores 85 in likelihood to recommend, but is beaten marginally by Stripe, which has a score of 88.

5

4

3

2

1

2,686

1,293

238

55

41

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

1,622

431

70

14

21

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

I love how easy it is to check out. I love there is a card swiping device too so payments are flawlessly done.

JD

Jovana D.

We love that is is really use to use, to manage the products and check the orders. It is very user friendly, which is really helpful when you have a large team.

NB

Natasha B.

I love everything about Shopify, I mean, it has a great price, has amazing themes in terms of design and user experience, shopify's got it all, really, I highly reccomend it.

bm

bruna m.

Pros

I think Stripe is great payment gateway for any eCommerce business. They have great rates and I find them better than other payment processors.

RP

Ricardo P.

Very good wallet that allows you to store and exchange money or cryptography. Easy to use, reliable and secure.

FB

Fabien B.

Stripe like other platforms is free to sign up and provides market competitive rates which is nice.

AR

Anthony R.

Cons

Was not very much support on the stubborn aps that refuse to leave when you delete them.

AR

Anonymous Reviewer

Sometimes on the app I have trouble tracking my package either error from the sending company or from the something on my end in not understanding the app to it's fullest.

Heather W.

Bad practice, leaves a bad taste in the mouth. No other company does that.

LB

Lana B.

Cons

They verified it was a scammer, refunded the stolen credit card, did not charge me fees and contacted the US internet fraud division with the information.

JR

Josephine R.

Fees for same country payments are too high and once funds have been taken they are then held for 14 days. Appalling customer service who basically said too bad.

AR

Anonymous Reviewer

They refunded customers 3 months after the purchase without me knowing and they already have their items. My customers are also upset with this disgusting company.

RA

Randy A.

  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last review2 days ago

Key features

  • Total features45
  • ACH Payment Processing
  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Billing & Invoicing
  • CRM
  • Cataloging/Categorization
  • Channel Management
  • Compliance Management
  • Content Management
  • Credit Card Management
  • Credit Card Processing
  • Cryptocurrency Processing
  • Customer Accounts
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • Debit/Credit Card Processing
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Email Templates
  • Fraud Detection
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Mobile Access
  • Mobile Commerce
  • Mobile Payments
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Store
  • Online Payments
  • Order Management
  • Order Processing
  • PCI Compliance
  • Partial Payments
  • Payment Fraud Prevention
  • Payment Processing
  • Product Catalog
  • Product Configurator
  • Product Data Management
  • Promotions Management
  • Receipt Management
  • Recurring/Subscription Billing
  • Refund Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Returns Management
  • SEO Management
  • SSL Security
  • Sales Reports
  • Sales Tax Management
  • Shipping Management
  • Shopping Cart
  • Third Party Integrations
  • Transaction History
  • Transaction Management
  • Transaction Monitoring
  • Website Management
  • eCommerce Management
  • Total features34
  • ACH Payment Processing
  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Billing & Invoicing
  • CRM
  • Cataloging/Categorization
  • Channel Management
  • Compliance Management
  • Content Management
  • Credit Card Management
  • Credit Card Processing
  • Cryptocurrency Processing
  • Customer Accounts
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • Debit/Credit Card Processing
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Email Templates
  • Fraud Detection
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Mobile Access
  • Mobile Commerce
  • Mobile Payments
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Store
  • Online Payments
  • Order Management
  • Order Processing
  • PCI Compliance
  • Partial Payments
  • Payment Fraud Prevention
  • Payment Processing
  • Product Catalog
  • Product Configurator
  • Product Data Management
  • Promotions Management
  • Receipt Management
  • Recurring/Subscription Billing
  • Refund Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Returns Management
  • SEO Management
  • SSL Security
  • Sales Reports
  • Sales Tax Management
  • Shipping Management
  • Shopping Cart
  • Third Party Integrations
  • Transaction History
  • Transaction Management
  • Transaction Monitoring
  • Website Management
  • eCommerce Management

Integrations

  • Total integrations1101
  • AWeber
  • Authorize.net
  • BigCommerce
  • Facebook
  • Google Analytics
  • Instagram
  • Magento Commerce
  • Mailchimp
  • PayPal
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations1328
  • AWeber
  • Authorize.net
  • BigCommerce
  • Facebook
  • Google Analytics
  • Instagram
  • Magento Commerce
  • Mailchimp
  • PayPal
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Shopify logo

Shopify

Super complete virtual store

Reviewed 2 years ago

Shopify offers us a professional virtual store that adapts to all types of devices and has a pleasant interface for all potential users and customers.

Pros

In one day we can create a professional store, the templates are easy to edit and we can even export and import templates and products from the stores we have created previously.

Cons

Shopify Payments by Stripe is an excellent service to receive payments, but it has many restrictions and requirements to be used.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Shopify logo

Shopify

Easy setup for a beginner to start simple & secure store; flexibility for advanced users to do what they want.

Reviewed 4 years ago

The most annoying part is that if you want to accept payments with anything other than their Stripe processor, they add 1% onto your transaction fee.

Pros

Frequent updates and improvements to the platform, secure, and stable = more focus on your business.

Cons

Any feature you want that isn't available out of the box requires advanced knowledge of coding languages.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shopify logo

Shopify

Shopify is a fantastic sellers platform

Reviewed 4 years ago
Pros

Shopify offers ease of use, quick setup, a variety of well designed apps, and can produce a great looking site in little to no time.

Cons

The Stripe payment fees are a bit higher than one would expect given the volume that Shopify has. In addition, the location for one to sell their actual store could be greatly improved.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Shopify logo

Shopify

Excellent resource if you build a website for selling your products

Reviewed 3 years ago

Good option if you want to sell your products in your own online store.

Pros

Even though is not as easy to use as WIX.com Shopify is awesome for connecting your site to third-party services live stripe and some delivery services, which makes easier to integrate your small business process.

Cons

I little bit expensive (the commision) is you want to sell products using their payment platform.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Shopify logo

Shopify

Great to start up your online shop

Reviewed 4 days ago
Pros

Shopify is great to help you get started quickly if you need an Out-of-the-Box solution. It integrates with Stripe right away. There are lots of great website templates to choose from. Product management is logical.

Cons

Customizing the website templates can be tricky if you don't know how to code. A lot of the better add-ons are paid service subscriptions which can quickly add up your expenses IF you don't use them wisely to actually generate more sales.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Shopify logo

Shopify

One of the best things out there

Reviewed 4 years ago
Pros

Price is awesome Tons of integration and apps Easy to set up Tons of support Tons of third party tools to use to make things better

Cons

Shopify payments needs work. If you are considered high risk to stripe (which is Shopify payments, btw), you cannot use it. And if you don't use Shopify payments, the fees are higher. So that is something to consider.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shopify logo

Shopify

Making a dropshipping website was a nightmare untill I used Shopify.

Reviewed 3 years ago

I used it to run 3 dropshipping websites. My experience was really good and it saved me a lot of hard work and time.

Pros

No need to worry about making terms and conditions and policies as Shopify makes it for your dropshipping store. Just add the products and manage the quantity and price. No need to worry about website management. So many cool themes to put on. Shopify Support is AMAZING!

Cons

The Stripe account charges like 2.5% of the payment and you lose a lot of money. most of the useful apps are paid. The plan is also a little pricy until you are not making a lot of money.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Shopify logo

Shopify

Easy and secure Ecommerce platform

Reviewed a year ago

Shopify is a great way to get started in Ecommerce. It has payment options with Stripe and PP, works well and securely and is great for selling physical goods. I think its more complicated to use now, and if you want to sell on Google and FB channels you need to make sure you comply with all their merchant t&c's.

Pros

Shopify is an affordable and easy step into Ecommerce for many new vendors. It offers people an easy way to sell things online. It's not terribly difficult to master the software and there are tons of themes and apps available on the platform.

Cons

Shopify is slowly becoming more suited to bigger sellers, and less suited to startups or one-man shops. More knowledge is required to set up and maintain stores than before. Interfaces and apps with Facebook and Google have changed now making them more complicated. Shopify will say it benefits the sellers but I don't see that - I think it meets the needs of Facebook and Google more. It seems Shopify are more focused on FB and Google channels and adding a fulfilment channel to their business.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Shopify logo

Shopify

A Startups Best Friend for E-Commerce

Reviewed 6 years ago

I first started using Shopify for a health startup. With in-house programmers we could have used something more customized however Shopify is just so simple to use and can be up and connected in minutes. It's the only platform I advise E-Comm startups to use after they done their testing and MVP... so before getting on Shopify doing some tests with Instapage landers or other things is a first step.

Pros

Easy to use and connects into virtually everything you would need to run your business. Also they take a lot of the tech headache out of the game since they host the site and have a library of free and paid templates.

Cons

Adding on additional apps can get out of control from a overload of tools and from a cost structure since most apps are used as continuity. For larger stores doing a custom route or larger platform may be a better option. I also don't like being penalized for using Stripe since it's outside their platform... but I get it from their point of view.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shopify logo

Shopify

A great option for eCommerce

Reviewed 3 years ago

I was first introduced to Shopify through my work as a web developer, but have since created Shopify sites for family members and recommended it to others as I think the user interface and easy setup makes it a great solution for people who are less technical but still want to retain control over their own online shop.

Pros

Shopify has a great user interface that makes it incredibly easy for people to get set up with an online shop very quickly. Taking payments through Stripe also makes the payment gateway aspect of the solution very easy to configure, and the templating system (Liquid syntax) is very easy to use. As a front end developer, I've built a number of websites using Liquid to fill the role that would usually require a dedicated back end developer. This makes the theme development process very smooth and simple.

Cons

I found that it could be a bit cumbersome in terms of deploying code, and handling build tools running on node.js, though this was easy enough to work around.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Shopify logo

Shopify

Shopify Rocks like no other

Reviewed 3 years ago

Shopify has been an awesome essential tool for my business. It has saved so much money for my company and is really easy to use.

Pros

Okay there is so much positive about Shopify. You can save yourself so much money by doing it yourself and the add-ons that most would probably use are very inexpensive or free. There is so much to add on and it's not just for product based stores, it can help tremendously with brick and mortar stores, especially with Facebook. Also the ability to connect other sales channels is priceless. Also with PayPal, Stripe and Amazon Pay integrated already, no need to pay for these add-ons like others.

Cons

The only thing that I can say bad about it is that some add-ons can be pretty trashy so do your homework and research on them before signing up with add-ons. They are not regulated by Shopify that much and all.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Shopify logo

Shopify

Great eCommerce Platform

Reviewed 3 years ago

I can set up a store in a few hours and it is very simple to do and get a very decent result. You can get a professional looking store just using the free templates. I have set up 4 or 5 stores myself and the learning curve is minimal. It is very easy getting started.

Pros

I love how easy it was to set up. It is super easy to pick a nice template and add products quickly. The mount of external apps you can get in their Appstore, is amazing. You can get an app to do just about anything you want. Apps can handle shipping, marketing and much more. It is simple and flexible when you connect payment processors. I have used 3 processors myself and everything is seamlessly connected and it is really simple to set up.

Cons

I owuld like better screening of the apps in the appstore, some of the apps are a bit buggy and some of them are a bit shady in their pricing structure. But I would not let that turn me off the platform as a whole. Just be aware and do due diligence before installing apps. Shopify Payments is their own payment processor that runs through Stripe. I think this option is too restricted. It is only available in a few countries, they are picky about which bank you use and so on.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Shopify logo

Shopify

Shopify is not business friendly

Reviewed 3 years ago
Pros

It's easy to set up and the monthly cost seemed fine at first, though you don't get much for the cheapest plan.

Cons

AMP pages never worked, support was lackluster, they don't give you access to your robots.txt file unlike Big Commerce and other companies, and more importantly, if you use Stripe, they will find any reason to terminate your account, including if you use words to describe your products that they don't understand. Our account was terminated because we described one of our organic oils as "serum". They froze our money and it was a nightmare to straighten out. We left for Big Commerce which is better in every way.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Shopify logo

Shopify

Great service but you need to be careful

Reviewed 4 years ago

We saved a lot of time and money to build our own website. Most importantly we can be assured by the stable service.

Pros

1. Easy to use and hassle free. Analytics is super helpful. 2. There are some learning curves but it is easy to get accustomed. Shopify constantly add up new features like social network integrations, new sales channels, added security and so on. 3. A lot of Apps to try although it is the double-edged sword. It is easy to determine which app you will pick based on a lot of reviews compared to...

Cons

Apps, Apps, Apps. If you want to add up some features that means you have to pay the extra money and also you might need to sacrifice your site's speed because of the added codes from Apps. Not every App but some Apps will definitely drag your site's speed. Uninstalling Apps are easy but there might be some residues from uninstalled Apps. That is annoying sometimes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Shopify logo

Shopify

Easy to use but UI UX needs an upgrade

Reviewed 10 months ago

I helped a friend who owns an online wine business to edit his home page, create promotional banners, coordinated the integration of recurring subscription, and also managed to edit the backend codes of his shopping carts in the PHP. I find the main administrative platform (for managing products) easy to use, however the interface rather of a legacy one. Finding developers from Shopify's own panel...

Pros

It's easy to log in for the basic product management tasks such as to change product, prices, inventory levels, product features, check orders, etc. In this aspect, for users who are not digitally savvy, it's easy to use.

Cons

Firstly, the platform UI UX needs an upgrade. The whole software seems like a legacy system and lack intuition. Certain integration such as payment gateway, recurring subscription, branding home page all requires professional technical help. Of course I understand that there is an ecosystem of developers to work on integration tasks. Secondly, the templates are rather standard, as such I find that there is a disconnect between Shopify's marketing ad copy on Google ads 'Beautiful Themes That Are Responsive And Customizable' and the actual templates you can find on the platform. Thirdly, the photo editor hardly work properly, I can't seem to be able to edit the uploaded photo the way I want it to be cropped. Just like the photo editor on CMS systems such as Wordpress, quite disappointing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Stripe logo

Stripe

Not recommended

Reviewed 4 years ago
Pros

Tightly integrates with Shopify so it's the most convenient payment gateway....aka "Shopify Payments."

Cons

The "risk analyst" who contacted me was abrasive. After being a customer for 3 years, the payments account was immediately disabled without a grace period to provide the requested documentation.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Stripe logo

Stripe

A Solid Payment Processor

Reviewed 4 months ago
Pros

We are an e-comm only business and our payment processors are obviously very important to us. We use Stripe for a portion of our business and it has been a cost-effective and easy way to process certain payments and have no complaints.

Cons

We are on Shopify for the majority of our traffic and it's advantageous for us to process most of our business through Shopify Payments.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Stripe logo

Stripe

Complete solution for payment processing

Reviewed 3 years ago

I use Stripe to integrate with Wix and Shopify

Pros

Stripe is the industry standard for small business owners looking to collect payments. It has an attractive interface and is easy to use.

Cons

Nothing to report in terms of cons that I've experienced

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Stripe logo

Stripe

Lots of Integrations, fees are no better than PayPal

Reviewed 3 years ago

It's working for us. I use it with my squarespace store and plan to continue using it. We may expand it to have our sales reps take orders at trade shows.

Pros

Lots of integrations. Works with Quickbooks, Chargedesk, Shopify, Squarespace

Cons

Fees are the same as competitors, customer disputes take a long time to resolve. The money and fees are deducted immediately, yet it takes 3 months or more to resolve them, once evidence is submitted.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Stripe logo

Stripe

The Standard Tool for Online Payment Processing

Reviewed 3 years ago
Pros

- Easy to set up, - Integrations into most systems (Clickfunnels, Shopify, Leadpages, etc.)

Cons

- Customization of emails // branding is not the best, - Customer support can sometimes be a pain to deal with, - Cases are hard to win if someone files a chargeback even with documentation

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Stripe logo

Stripe

Stripe is easy to integrate with different ecommerce systems and very reliable.

Reviewed 3 years ago

Easy to use and integrates with everything. Simple to manage and set up. Support is decent.

Pros

It is easy to work and integrates with both Shopify and Weebly!

Cons

The fees can be high but are typical for the industry.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Stripe logo

Stripe

We've never had a problem

Reviewed 2 years ago

It's been a reliable credit card processor that works with all my other apps.

Pros

This software is tried and true - never had one issue in years of use. I have it synced to my Shopify ecommerce store for Shopify payments, as well as my Zoho bookkeeping software. Everything syncs perfectly.

Cons

I really don't have any cons about it. It was easy to set up, syncs with all the other apps/software I need, and allows me to take credit card payments online.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Stripe logo

Stripe

Works great with shopify

Reviewed 7 months ago

I love stripe. They have a great integration with shopify and it works without problems.