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Shopify vs Zuora Comparison

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Overview

Shopify is a commerce platform that allows anyone to easily sell online, at a retail location, and everywhere in between

Zuora is the global leader in Relationship Business Management solutions, helping companies in transition to the Subscription...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$29/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

2,182

1,092

208

45

36

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

3.9

(43)

5

4

3

2

1

9

24

7

3

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

I appreciate the detail given for each order and there are also great functions like discount codes which makes using the website very useful. The layout, while basic, helps make navigating simple.
Their customer service is excellent. As with any company, it isn't perfect, but they do their best to satisfy and make sure customers are happy with their product and their service.
While I had heard great things about Shopify and was excited about all the customizations it was very difficult to set up and I ended up closing my account after my free trial expired.

Pros

They provide outstanding technical and customer support and they will hold your hand until you're finally happy.
It functions best in a transnational environment but was improving for service oriented billing. It does a good job with making history and audit trails available.
Zuora's representatives are dedicated to helping my company customize the billing system and recommending best business practices.

Cons

Customer service was terrible, they offered a CSV upload which was useless to me, or offered to uplaod my items for me, and charge me a crazy amount of money for the service.
Shopify is paid and when it updates itself it gives some sort of errors in the online store and finding the error is a difficult task.
The premium charges are a slight turnoff due to the monthly charges. Smaller stores will have to look over their shoulders to make sure that they make enough to cover the monthly Shopify charges.

Cons

Sometimes can be confusing with how it sends to Z billing but for the most part I don't have much to complain about.
There are no SLA's in place for the support team to get back with you. There integration from Zuora to SF is awful and half of the time the data does not appear.
Building reporting can be a bit complex & it can be pretty slow to pull certain reports. Inability to link between multiple data sources in reporting which can be frustrating.
  • Vendor responds to reviews
  • Last review3 days ago
  • Vendor responds to reviews
  • Last review20 days ago

Key features

  • Total features52
  • ACH Payment Processing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Advertising Management
  • Approval Process Control
  • Auditing
  • Automated Billing
  • Automated Sales
  • Automated Scheduling
  • Automatic Notifications
  • Billing & Invoicing
  • Billing Rate Management
  • CRM Integration
  • Chat
  • Collections Management
  • Configurable Workflow
  • Content Library
  • Content Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Disaster Recovery
  • Discount Management
  • Drag & Drop Interface
  • Drip Marketing
  • Electronic Payments
  • Electronic Signature Capture
  • Email Alerts
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • General Ledger
  • Gift Card System
  • Image Library
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Label Printing
  • Milestone Tracking
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multiple User Accounts
  • Online Catalog
  • Order Management
  • Order Processing
  • PCI DSS Compliance
  • Product Catalog
  • Product Data Management
  • Ratings & Reviews
  • Real Time Data
  • Receiving
  • Recurring Billing
  • Recurring Tasks
  • Reporting & Statistics
  • Retail Inventory Management
  • Returns Management
  • Revenue Management
  • Revenue Recognition
  • Rules-Based Workflow
  • SEO Management
  • SSL Security
  • Sales Tax Management
  • Scheduled Reporting
  • Shipping Management
  • Shopping Cart
  • Single Sign On
  • Subscription Management
  • Third Party Integration
  • Two-Factor Authentication
  • Usage Tracking
  • Visual Analytics
  • Website Integration
  • Website Management
  • eCommerce Management
  • Total features44
  • ACH Payment Processing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Advertising Management
  • Approval Process Control
  • Auditing
  • Automated Billing
  • Automated Sales
  • Automated Scheduling
  • Automatic Notifications
  • Billing & Invoicing
  • Billing Rate Management
  • CRM Integration
  • Chat
  • Collections Management
  • Configurable Workflow
  • Content Library
  • Content Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Disaster Recovery
  • Discount Management
  • Drag & Drop Interface
  • Drip Marketing
  • Electronic Payments
  • Electronic Signature Capture
  • Email Alerts
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • General Ledger
  • Gift Card System
  • Image Library
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Label Printing
  • Milestone Tracking
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multiple User Accounts
  • Online Catalog
  • Order Management
  • Order Processing
  • PCI DSS Compliance
  • Product Catalog
  • Product Data Management
  • Ratings & Reviews
  • Real Time Data
  • Receiving
  • Recurring Billing
  • Recurring Tasks
  • Reporting & Statistics
  • Retail Inventory Management
  • Returns Management
  • Revenue Management
  • Revenue Recognition
  • Rules-Based Workflow
  • SEO Management
  • SSL Security
  • Sales Tax Management
  • Scheduled Reporting
  • Shipping Management
  • Shopping Cart
  • Single Sign On
  • Subscription Management
  • Third Party Integration
  • Two-Factor Authentication
  • Usage Tracking
  • Visual Analytics
  • Website Integration
  • Website Management
  • eCommerce Management

Integrations

  • Total integrations805
  • Authorize.net
  • BigCommerce
  • Constant Contact
  • Dropbox Business
  • Facebook
  • Google Analytics
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations47
  • Authorize.net
  • BigCommerce
  • Constant Contact
  • Dropbox Business
  • Facebook
  • Google Analytics
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Shopify vs. Zuora

See how Shopify and Zuora stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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