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Zuora

Commerce, Billing & Finance to Power Subscription Businesses

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Zuora Pricing, Features, Reviews and Alternatives

Zuora product overview

What is Zuora?

Zuora’s Z-Business enables subscription companies across multiple industries grow revenues and scale by rapidly bringing new services to market without being held back by operational constraints.

Key benefits of using Zuora

With Z-Business you can:

-Increase revenue through high volume B2C channels and negotiated B2B sales, all while still maintaining maximum pricing flexibility

-Easily handle the impact of add-ons, upgrades, renewals, and cancellations, as well as accommodate multiple currencies and taxation without burdening your billing and finance operations.

-Quickly summarize month-end billing, cash and revenue numbers, gain insights into key subscription metrics, and the financial controls to support compliance and auditability.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)

Training options

Live Online
Documentation
In Person
Webinars

Zuora pricing information

Value for money

3.5

/5

45

Starting from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Zuora features

Functionality

3.9

/5

45
Total Features70 5 categories

Most valued features by users

Reporting & Statistics
API
Reporting/Analytics
Third Party Integrations
Billing & Invoicing
Alerts/Notifications
Multi-Currency
Invoice Management

Functionality contenders

Zuora users reviews

Overall rating

3.9

/5

45

Positive reviews

76%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6.88/10
Rating distribution

5

4

3

2

1

9

25

8

3

0

Pros
On the other hand, the integration of the software with others in the market is very good, such is the case of our CRM that joins perfectly with Zuora.

Alexandra E.

They provide outstanding technical and customer support and they will hold your hand until you're finally happy.

RB

Ruslan B.

The ability to pull customer and data reports is really nice. It's great that you can use the tool with other softwares, as well.

MH

Megan H.

Cons
There are no SLA's in place for the support team to get back with you. There integration from Zuora to SF is awful and half of the time the data does not appear.

Brittany D.

Building reporting can be a bit complex & it can be pretty slow to pull certain reports. Inability to link between multiple data sources in reporting which can be frustrating.

AR

Anonymous Reviewer

Sometimes can be confusing with how it sends to Z billing but for the most part I don't have much to complain about.

AR

Anonymous Reviewer

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best subscription billing

Reviewed 3 years ago

Zuora staff were great to work with. GREAT support and always ready answer questions. They helped us get everything moved and confirmed that it could handle all of our crazy use cases.

Pros

We moved from an archaic system to Zuora and it was amazing!!! Out of the box it handled so much of our data that was hidden behind a black box. Anyone could login and see where we were or run a report and get churn numbers or ARR, MRR, and other great reports. We got it connected quickly and it worked without too much hassle. It just works!

Cons

There are SO many features we didn't use. We didn't need them but I saw them in the tool and made the UI a little clunky to figure out where you needed to be in the tool.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Pricey, but good for the right size of company

Reviewed 7 months ago

We had a devil of a time implementing it, and there is an appetite to replace if possible. It is so big, and challenging. It feels like we should retain a developer just to help the experience between our systems and Zuora. With a better, more thoughtful integration on the front side, I am sure that much of it could be resolved before ever being a problem. It did solve some specific pains, and it does the job (however expensively).

Pros

The software has a lot to like. The UI is quite robust (if a little hard to use at times). The rules are easy to follow, and it does it's core business well. We were able to integrate it, and we spend most of our days in this software from a customer team side, as it is our source of truth for billing and products.

Cons

The launch was rough. This was 4 years ago, but there was a hefty price tag for professional services, and there was a severe mismatch of alignment on what the software would do out of the box versus what we needed to program on our own side. It ended up being fine, but we spent a lot of dev resources to keep it functioning. That was certainly not ideal, but very likely it was due to us not asking...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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I was a developer/maintainer/admin on this for a number of years at my last company

Reviewed 3 years ago
Pros

as long as you stay within what the product does out of the box it functions very well for a billing platform. It functions best in a transnational environment but was improving for service oriented billing. It does a good job with making history and audit trails available. Pushing usage data is surprising well handled as is issuing refunds and credits. They also take care of all credit card handling making it one less iso hurdle to clear for a company.

Cons

Customizing this is not an easy task, the API's and the object model behind the scense is not easy to deal with and still kinda buggy. Depending on your charge model, it may be a real pain to implement within the system, for example they allow for tiered pricing but flexibility for setting up plateaued prices and such requires a LOT of initial setup. Recognizing split revenue is also a hassle when...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Getting Better

Reviewed 2 years ago

For the first 2+ years, my billing team experienced lot of frustration because it seemed like Zuora had plenty of limitations. Come to find out, they do have limitations, but they are continuously improving and if you have the time and resources you can customize and get a lot out of the billing system.

Pros

The Zuora billing system has grown on me. I attended Zuora's annual conference in 2019 (I highly recommend going) and learned a lot about existing and upcoming features. Zuora's representatives are dedicated to helping my company customize the billing system and recommending best business practices. Zuora is alway improving and adding functionality, so I do expect it to continue to get better and to meet more of my company's billing needs. They also offer "Zuora University" which is a series of online interactive videos that provide a lot of good information.

Cons

Zuora was not easy to use at first and the implementation process was rough. Zuora is not particularly intuitive so it took a lot of trial and error, reading through their help articles, and requesting help from their support team. You have to invest a LOT of time and resources to get the full benefits of the system. My company has also found that we have to purchase additional features in order to improve upon our experience.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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An excellent application to automate billings.

Reviewed 4 months ago

In the company we use Zuora together with our CRM software, the first one provides the second with information regarding billing, such as the renewal dates and from this point our renewal team ensures that our clients in general have a hassle-free renovation experience. In general terms, Zuora's job is to automate billing, update our CRM with information regarding bills, and send the relevant billing notifications to emails.

Pros

Zuora's notifications are undoubtedly one of the best qualities it has, since it allows us to send them via email to all customers who require it, before their renewal date. In addition to this, it has a very good customization capacity, an aspect that becomes crucial when redirecting the original software matrices according to the specific needs of our company. On the other hand, the integration of the software with others in the market is very good, such is the case of our CRM that joins perfectly with Zuora.

Cons

The learning curve within Zuora is very slow, due to the robustness of the software and the different characteristics and potentialities that it possesses, taking this into account, it is necessary to focus on training new users because this point tends to be a challenge. Another fundamental detail of Zuora is its low segmentation with respect to who the emails with the information regarding the billing notification are addressed to, so we can only select the country where they will be sent.

Zuora FAQs and common questions

Zuora has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available


Zuora has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Zuora supports the following languages:
English


Yes, Zuora has an API available for use.


Zuora integrates with the following applications:
PayPal, NetSuite, Salesforce Sales Cloud, QuickBooks Online


Zuora offers the following support options:
24/7 (Live rep)

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