App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Zuora Logo

Zuora

Commerce, Billing & Finance to Power Subscription Businesses

see alternatives

Zuora Pricing, Features, Reviews and Alternatives

Zuora product overview

What is Zuora?

Zuora’s Z-Business enables subscription companies across multiple industries grow revenues and scale by rapidly bringing new services to market without being held back by operational constraints.

Key benefits of using Zuora

With Z-Business you can:

-Increase revenue through high volume B2C channels and negotiated B2B sales, all while still maintaining maximum pricing flexibility

-Easily handle the impact of add-ons, upgrades, renewals, and cancellations, as well as accommodate multiple currencies and taxation without burdening your billing and finance operations.

-Quickly summarize month-end billing, cash and revenue numbers, gain insights into key subscription metrics, and the financial controls to support compliance and auditability.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Knowledge Base
FAQs/Forum

Training options

Live Online
Documentation
In Person
Webinars

Zuora pricing information

Value for money

3.5

/5

46

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Zuora features

Functionality

3.9

/5

46

Total features

56

5 categories

Most valued features by users

Reporting & Statistics
API
Third Party Integrations
Reporting/Analytics
Alerts/Notifications
Billing & Invoicing
Customizable Reports
Multi-Currency

Zuora users reviews

Overall Rating

3.9

/5

46

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6.91/10
Rating distribution

5

4

3

2

1

9

26

8

3

0

Pros
On the other hand, the integration of the software with others in the market is very good, such is the case of our CRM that joins perfectly with Zuora.
The ability to pull customer and data reports is really nice. It's great that you can use the tool with other softwares, as well.
They provide outstanding technical and customer support and they will hold your hand until you're finally happy.
Cons
There are no SLA's in place for the support team to get back with you. There integration from Zuora to SF is awful and half of the time the data does not appear.
Building reporting can be a bit complex & it can be pretty slow to pull certain reports. Inability to link between multiple data sources in reporting which can be frustrating.
Sometimes can be confusing with how it sends to Z billing but for the most part I don't have much to complain about.
Overall Rating

Great SaaS Billing System

Reviewed 3 months ago

Transcript

Jared D.: I'm Jared, customer success manager. And I would give Zuora a four out of five stars. And for...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The best subscription billing

Reviewed 4 years ago

Zuora staff were great to work with. GREAT support and always ready answer questions. They helped us get everything moved and confirmed that it could handle all of our crazy use cases.

Pros

We moved from an archaic system to Zuora and it was amazing!!! Out of the box it handled so much of our data that was hidden behind a black box. Anyone could login and see where we were or run a report and get churn numbers or ARR, MRR, and other great reports. We got it connected quickly and it worked without too much hassle. It just works!

Cons

There are SO many features we didn't use. We didn't need them but I saw them in the tool and made the UI a little clunky to figure out where you needed to be in the tool.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Getting Better

Reviewed 3 years ago

For the first 2+ years, my billing team experienced lot of frustration because it seemed like Zuora had plenty of limitations. Come to find out, they do have limitations, but they are continuously improving and if you have the time and resources you can customize and get a lot out of the billing system.

Pros

The Zuora billing system has grown on me. I attended Zuora's annual conference in 2019 (I highly recommend going) and learned a lot about existing and upcoming features. Zuora's representatives are dedicated to helping my company customize the billing system and recommending best business practices. Zuora is alway improving and adding functionality, so I do expect it to continue to get better and to meet more of my company's billing needs. They also offer "Zuora University" which is a series of online interactive videos that provide a lot of good information.

Cons

Zuora was not easy to use at first and the implementation process was rough. Zuora is not particularly intuitive so it took a lot of trial and error, reading through their help articles, and requesting help from their support team. You have to invest a LOT of time and resources to get the full benefits of the system. My company has also found that we have to purchase additional features in order to improve upon our experience.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

I was a developer/maintainer/admin on this for a number of years at my last company

Reviewed 4 years ago
Pros

as long as you stay within what the product does out of the box it functions very well for a billing platform. It functions best in a transnational environment but was improving for service oriented billing. It does a good job with making history and audit trails available. Pushing usage data is surprising well handled as is issuing refunds and credits. They also take care of all credit card handling making it one less iso hurdle to clear for a company.

Cons

Customizing this is not an easy task, the API's and the object model behind the scense is not easy to deal with and still kinda buggy. Depending on your charge model, it may be a real pain to implement within the system, for example they allow for tiered pricing but flexibility for setting up plateaued prices and such requires a LOT of initial setup. Recognizing split revenue is also a hassle when...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

An excellent application to automate billings.

Reviewed a year ago

In the company we use Zuora together with our CRM software, the first one provides the second with information regarding billing, such as the renewal dates and from this point our renewal team ensures that our clients in general have a hassle-free renovation experience. In general terms, Zuora's job is to automate billing, update our CRM with information regarding bills, and send the relevant billing notifications to emails.

Pros

Zuora's notifications are undoubtedly one of the best qualities it has, since it allows us to send them via email to all customers who require it, before their renewal date. In addition to this, it has a very good customization capacity, an aspect that becomes crucial when redirecting the original software matrices according to the specific needs of our company. On the other hand, the integration of the software with others in the market is very good, such is the case of our CRM that joins perfectly with Zuora.

Cons

The learning curve within Zuora is very slow, due to the robustness of the software and the different characteristics and potentialities that it possesses, taking this into account, it is necessary to focus on training new users because this point tends to be a challenge. Another fundamental detail of Zuora is its low segmentation with respect to who the emails with the information regarding the billing notification are addressed to, so we can only select the country where they will be sent.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Needs more power

Reviewed 4 years ago

Although I have learned a lot about Zuora functionality, I still lack confidence in being fully capable using the software. This stems from Zuora's lackluster knowledge base as well as not so good customer support. I feel like there are too many limitations, most of them in place to make you upgrade.

Pros

Good to use for subscription services. The software allows for some basic billing functions and AR reporting.

Cons

There is a lot of functionality that is left to be desired. Out of the box reporting and data manipulation is very rigid and makes it hard to run recurring reports. If you have the money you can buy more functions but a lot of it should be included if you ask me. Invoices are messy and are limited on what and how the information can be represented. Customer service tries to hard to close the ticket quickly instead of being more thorough. Although works decently, still needs more work.

Zuora FAQs and common questions

Q. What type of pricing plans does Zuora offer?

Zuora has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of Zuora?

Zuora has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Zuora support?

Zuora supports the following languages:
English


Q. Does Zuora offer an API?

Yes, Zuora has an API available for use.


Q. What other apps does Zuora integrate with?

Zuora integrates with the following applications:
PayPal, NetSuite, Salesforce Sales Cloud, Quickbooks Online


Q. What level of support does Zuora offer?

Zuora offers the following support options:
24/7 (Live rep), Knowledge Base, FAQs/Forum

Related categories