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Salesforce Service Cloud
Vanilla provides a one-stop-shop solution that combines the power of customer communities, Q&A, knowledge base, and ideation...
Forumbee is a community forum creation tool which enables users to create public, restricted-access, and hidden forums for...
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Used daily for less than 6 months
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Everything. We tried multiple forum providers including Plush, Mobilize, Facebook Groups, and Vanilla Forums. All for different reasons, none of these guys were able to meet our needs. ForumBee literally has everything that we were looking for to support our 6000+ member community. We are so thankful for them, and we highly recommend them.
The largest downside to ForumBee is their unwillingness to connect on the phone. I can appreciate the value of them doing this; however, it's been a frustration for us to not be able to develop a deeper relationship with them. We want to be a part of making ForumBee better, but it's going to be difficult when all communication is based in email.