Forumbee Pricing, Features, Reviews & Comparison of Alternatives

Forumbee

Custom community forum creation tool

5.0/5 (5 reviews)

Forumbee overview

What is Forumbee?

Forumbee is a cloud-based community forum creation solution which allows users to create public, private, hidden, and restricted-access forums for Q&As, discussion, feedback and idea generation, knowledgebase articles, and more. Forums are ad-free, independent of social networks, and can be customized with a built-in theme or users’ own branding, logos, and message.

Forumbee includes a range of moderation tools, giving users control over the content posted in their community and the ability to manage, suspend, and ban those who break community rules. Activity streams can be monitored in real time across the community, enabling users to identify new topics and comments which require their input or attention. Topics and posts can be filtered and sorted, either across the community as a whole or in specific forums, allowing users to find topics with no replies, unanswered questions, and feedback that has not been given a status. Posts can also be searched for with a full text search, and results narrowed down by post type, forum, or post status. Important topics or comments can be pinned or highlighted to be featured at the top of the forum or post, and users can also mark individual comments as the official response to a question or topic. Spam, inappropriate, or duplicate comments or posts can be removed, discussions can be closed to prevent further comments, and moderators can also restore any posts which were mistakenly deleted.

Forumbee also includes customizable user profiles, member activity tracking, user management tools, email notifications, support for embedded images and video as well as file attachments in multiple formats, and more.
forumbee.com

Pricing

Pricing options
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English
Forumbee screenshot: Forums created with Forumbee are mobile-responsive and can be accessed through any web browserForumbee screenshot: Users can apply one of Forumbee's built-in themes to their community, or add custom CSS to fully customize the designForumbee screenshot: Forumbee allows users to track community activity, unanswered questions, discussions without replies, and moreForumbee screenshot: Moderators can edit posts, pin topics, or close discussions with ForumbeeForumbee screenshot: Forumbee can be used to create forums for discussion, Q&As, feedback or idea generation, and help articlesForumbee screenshot: Users can view real-time activity streams in Forumbee to find posts requiring attentionForumbee screenshot: Forumbee allows users to invite members, assign moderators, and block rule-breakers

Forumbee reviews

Excellent
5

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  4.6
  5.0
  4.6
Patrick Finazzo

Best customer service we have ever experienced

Used daily for 1-2 years
Reviewed 2020-09-11
Review Source: Capterra

Fantastic

Pros
The software is easy to understand and use. The admin side of things is very intuitive and simple to set up so non-developers can moderate the forums. The best part of everything though was the customer service. Without a doubt, the most attentive and helpful customer service we have ever experienced with a 3rd party service. [SENSITIVE CONTENT HIDDEN] has been extremely helpful the entire time we have used Forumbee. Not only did he answer our questions when we had them, but he also gave extremely detailed step-by-step instructions on how to implement various features. [SENSITIVE CONTENT HIDDEN] gave us great recommendations that helped us keep our custom code simpler and easier to manage in the long term. 10/10 application. 11/10 customer service.

Cons
Nothing. Whenever we ran into issues, [SENSITIVE CONTENT HIDDEN] helped us immediately and offered us very good solutions, as well as recommendations that would help us avoid future issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Neha Kumar

Quick to get started!

Used daily for 1-2 years
Reviewed 2020-04-29
Review Source: Capterra

Pros
Super easy to get up and running! Our solutions team regularly made posts of creative analyses that we were able to easily send as links to our customers when they've asked for help, rather than having to walk them through the solution every time

Cons
Wish it was easier to customize the look / feel.

Response from Forumbee


Hi Neha, thanks very much for sharing your experience! We are happy you were able to benefit from sharing solutions with your customers. We have new features in the works to give you greater control over theming and design. Thanks again for your feedback!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Melanie Banis

Steamlining an abstract idea

Used daily for 6-12 months
Reviewed 2018-01-19
Review Source: Software Advice

Pros
We use forumbee for our Community as a Church as an alternative to social media sites. Its more organized and targeted for discussions and questions asked by the parishioners. It has created a private space where people can post about relevant topics. I'm not sure if anyone else has considered using a forum style software for something like a Parish But it has brought us together (especially the younger crowd) in a whole new way. Get creative with it!

Cons
It can be a little difficult to keep track of all of the users. I feel it can visually become a little cluttered and disorganized.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Robbie Poe

After spending months researching and testing different forum options, ForumBee won hands down!

Used daily for less than 6 months
Reviewed 2018-07-09
Review Source: Capterra

Pros
Everything. We tried multiple forum providers including Plush, Mobilize, Facebook Groups, and Vanilla Forums. All for different reasons, none of these guys were able to meet our needs. ForumBee literally has everything that we were looking for to support our 6000+ member community. We are so thankful for them, and we highly recommend them.

Cons
The largest downside to ForumBee is their unwillingness to connect on the phone. I can appreciate the value of them doing this; however, it's been a frustration for us to not be able to develop a deeper relationship with them. We want to be a part of making ForumBee better, but it's going to be difficult when all communication is based in email.

Rating breakdown

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Ease of use
Features
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Anonymous

Great Experience

Used daily for less than 6 months
Reviewed 2018-10-19
Review Source: Capterra

As a membership organization trying to find our first community platform that could work for a broad audience from the tech averse to the tech savvy, after much evaluation we chose ForumBee. Alexia and her team are a pleasure to work with and are super responsive. The pricing is modest compared to other platforms that might have more bells and whistles which may, or may not get used.

Pros
Has a straightforward, easy to use but robust set of features

Cons
I would like to add users to a specific category, which can only be done right now with closed categories, otherwise they are invited to the forum generally. This is not a big deal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Forumbee features

Automatic Notifications
Customizable Branding
Data Import/Export

API (316 other apps)
Access Control (99 other apps)
Activity Dashboard (167 other apps)
Content Management (154 other apps)
Customizable Templates (185 other apps)
Drag & Drop Interface (137 other apps)
Electronic Payments (116 other apps)
Order Management (110 other apps)
Product Catalog (114 other apps)
Reporting & Statistics (148 other apps)
SEO Management (120 other apps)
Search Functionality (132 other apps)
Social Media Integration (104 other apps)
Template Management (105 other apps)
Third Party Integration (222 other apps)
Website Management (105 other apps)
eCommerce Management (115 other apps)

Additional information for Forumbee

Key features of Forumbee

  • Activity trend charts
  • Discussion forums
  • Q&A forums
  • Feedback and idea forums
  • Knowledgebase & articles
  • Image uploads
  • Syntax highlighter
  • Restricted-access forums
  • Hidden forums
  • Email invitations
  • Email domain-based access
  • Social sharing
  • Topic voting
  • Topic, forum, and people following
  • Recent activity feed
  • Full moderation controls
  • User management
  • User banning/suspension
  • Custom user titles
  • Pinned topics and comments
  • Featured responses
  • Unanswered questions reports
  • Unreplied topics reports
  • Locked forums and topics
  • Post flagging
  • Custom CSS
  • Custom reply-to email addresses
  • Email notifications
  • Customizable branding
  • Full text search
  • Community analytics
  • Video embedding
  • Data export
  • Multi-format file attachments
  • Feedback burndown chart
  • WYSIWYG text editor
  • User avatars
  • User profile fields
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Benefits

Professionally-designed themes are built in, and users can select from these with the ability to change the color palette, or apply their own styles by adding custom CSS.

User activity can be monitored in real time, and moderators can control content, close discussions, remove inappropriate, duplicate, or spam posts, and more.

Posts can be sorted by the most views, likes, or replies, and users can also filter topics with no replies, unanswered questions, and feedback with no status.

Important topics, such as announcements, can be pinned to the top of the forum, and the best comments featured within a topic, with the option to label them as official responses.

Members can customize their profiles with an avatar, location, bio, and links, and can view the activity and community response stats for other members on their profiles.

The dashboard shows key community activity, including recent postings, activity charts, maps of recent visitors, trends, and more.