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WordPress vs Whatfix Comparison

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Overview

Category Leaders

WordPress is a website and blog creation and publishing platform with tools for aesthetic designing, visitor tracking, content...

Whatfix helps companies deliver modern and easy onboarding, effective training and better support using in-app and contextual...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

4

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

8,709

4,204

783

92

23

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.7

5

4

3

2

1

38

20

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

It's a pleasure to use WordPress for a person who does not know to code, all the features are just great. I just enjoy working with WordPress whenever I work on it.

AM

Amit M.

What I like most: thousands of free plugins to make all of your functionality dreams come true, ease of use, support everywhere you turn, highly motivated “community” helps each other.

AK

AMY K.

If you're good with coding, WordPress can be a really useful tool to help build a website that looks sleek and sexy.

AR

Anonymous Reviewer

Pros

Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.

TL

Tim L.

We are so excited to launch Whatfix to our clients. It was extremely easy to set-up and the support along the way was amazing.

AR

Anonymous Reviewer

I think overall it is a very good tool, very easy to set up (which impresses customers), has enough degree of customisation to please customers, really unparalleled customer service.

AR

Anonymous Reviewer

Cons

The biggest problem with WordPress is the lack of understanding that it is a blog software.

Diego V.

We've found ourselves stalled out badly with problems at times because a theme or plugin had terrible support.

Kurt H.

Wordpress is really limited in its features and functionalities. More than that, the support for customers is bad.

BR

Barbara R.

Cons

The only negative I have to say is that whatfix is not catered well for bigger web apps which present the users with multiple options to complete the task they set out to do.

LD

Luke D.

It is lack of analytical features. Some features is not easy to configure.

TL

Tim L.

The organization of content can be a bit frustrating but once you get the hang of it, it makes sense.

RR

Rory R.

  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features42
  • API
  • Academic/Education
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Asynchronous Learning
  • Audience Targeting
  • Audio File Management
  • Auto Update
  • Behavior Tracking
  • Built-in Course Authoring
  • CRM
  • Collaboration Tools
  • Compliance Management
  • Content Creation
  • Content Library
  • Content Management
  • Contextual Guidance
  • Corporate/Business
  • Course Management
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Quality Control
  • Data Visualization
  • Design Management
  • Document Classification
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Forms
  • Email Management
  • Employee Handbook
  • Employee Onboarding
  • Engagement Tracking
  • Feedback Management
  • File Management
  • Full Text Search
  • Gamification
  • Image Editing
  • In-App Training
  • Interactive Content
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Launch Management
  • Learning Paths/Tracks
  • Mobile Learning
  • Moderation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Multimedia Support
  • Negative Feedback Management
  • Online Booking Tools
  • Online Store Builder
  • Orientation Workflow Management
  • Performance Metrics
  • Post Management
  • Pre-built Templates
  • Progress Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Reporting & Statistics
  • Reporting/Analytics
  • SCORM Compliance
  • SEO Management
  • Search/Filter
  • Self Service Portal
  • Self Service Tools
  • Social Media Integration
  • Social Promotion
  • Subscription Management
  • Support Ticket Management
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Synchronous Learning
  • Task Management
  • Template Management
  • Tests/Assessments
  • Text Editing
  • Third Party Integrations
  • Training Management
  • User Onboarding
  • Version Control
  • Video Support
  • Visitor Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Website Management
  • Widgets
  • Total features68
  • API
  • Academic/Education
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Asynchronous Learning
  • Audience Targeting
  • Audio File Management
  • Auto Update
  • Behavior Tracking
  • Built-in Course Authoring
  • CRM
  • Collaboration Tools
  • Compliance Management
  • Content Creation
  • Content Library
  • Content Management
  • Contextual Guidance
  • Corporate/Business
  • Course Management
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Quality Control
  • Data Visualization
  • Design Management
  • Document Classification
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Forms
  • Email Management
  • Employee Handbook
  • Employee Onboarding
  • Engagement Tracking
  • Feedback Management
  • File Management
  • Full Text Search
  • Gamification
  • Image Editing
  • In-App Training
  • Interactive Content
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Launch Management
  • Learning Paths/Tracks
  • Mobile Learning
  • Moderation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Multimedia Support
  • Negative Feedback Management
  • Online Booking Tools
  • Online Store Builder
  • Orientation Workflow Management
  • Performance Metrics
  • Post Management
  • Pre-built Templates
  • Progress Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Reporting & Statistics
  • Reporting/Analytics
  • SCORM Compliance
  • SEO Management
  • Search/Filter
  • Self Service Portal
  • Self Service Tools
  • Social Media Integration
  • Social Promotion
  • Subscription Management
  • Support Ticket Management
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Synchronous Learning
  • Task Management
  • Template Management
  • Tests/Assessments
  • Text Editing
  • Third Party Integrations
  • Training Management
  • User Onboarding
  • Version Control
  • Video Support
  • Visitor Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Website Management
  • Widgets

Integrations

  • Total integrations1118
  • AWeber
  • Authorize.net
  • BigCommerce
  • Facebook
  • Google Analytics
  • Instagram
  • Magento Commerce
  • Mailchimp
  • PayPal
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations30
  • AWeber
  • Authorize.net
  • BigCommerce
  • Facebook
  • Google Analytics
  • Instagram
  • Magento Commerce
  • Mailchimp
  • PayPal
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk