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Whatfix Logo

Accelerate Digital Adoption

Last updated: December 2024

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Table of Contents

Whatfix - 2025 Pricing, Features, Reviews & Alternatives

What is Whatfix?

Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s product suite includes a digital adoption platform, simulated application environments for hands-on training, and no-code application analytics.

Whatfix enables organizations to drive user productivity, ensure process compliance, and improve user experience of internal and customer-facing applications.

With seven offices across the US, India, UK, Germany, Singapore, and Australia, Whatfix supports 700+ enterprises, including 80+ Fortune 500s like Shell, Microsoft, Schneider Electric, Cisco, UPS Supply Chain Solutions, and Genuine Parts Company. Backed by investors such as Warburg Pincus, Softbank Vision Fund 2, Dragoneer, Peak XV Partners, Eight Roads, and Cisco Investments, software clicks with Whatfix. For more information, visit the Whatfix website.

Benefits of using Whatfix

Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s product suite includes a digital adoption platform, simulated application environments for hands-on training, and no-code application analytics.
Whatfix enables organizations to drive user productivity, ensure process compliance, and improve user experience of internal and customer-facing applications.
With seven offices across the US, India, UK, Germany, Singapore, and Australia, Whatfix supports 700+ enterprises, including 80+ Fortune 500s like Shell, Microsoft, Schneider Electric, Cisco, UPS Supply Chain Solutions, and Genuine Parts Company. Backed by investors such as Warburg Pincus, Softbank Vision Fund 2, Dragoneer, Peak XV Partners, Eight Roads, and Cisco Investments, software clicks with Whatfix. For more information, visit the Whatfix website.

Starting from

Free

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Whatfix's key features

Most critical features, based on insights from Whatfix users:

User Onboarding
Content Creation
In-App Training
Contextual Guidance
Reporting/Analytics
Course Management

All Whatfix features

Features rating:

Reporting & Statistics
Self Service Portal
Content Management
Support Ticket Management
Customer Journey Mapping
Data Visualization
Learning Paths/Tracks
Task Management
Audience Targeting
Interactive Content
Training Management
Alerts/Notifications
Usage Tracking/Analytics
Activity Dashboard
Knowledge Management
Tests/Assessments
Employee Onboarding
Orientation Workflow Management
Performance Metrics
Negative Feedback Management
Workflow Management
Multi-Language
Multi-Channel Data Collection
Multi-Channel Communication
Monitoring
Mobile Learning
Machine Learning
Learning Management
Launch Management
Widgets
Visual Analytics
Third-Party Integrations
Synchronous Learning
Surveys & Feedback
Survey/Poll Management
Support Ticket Tracking
Self-paced Learning
Self Service Tools
SCORM Compliance
Real-Time Notifications
Real-Time Monitoring
Real-Time Data
Real-Time Analytics
Progress Tracking
Product Data Management
Corporate/Business
Conversion Tracking
Content Publishing Options
Content Library
Compliance Management
Communication Management
Collaboration Tools
Cohort Analysis
Change Planning
Built-in Course Authoring
Behavior Tracking
Asynchronous Learning
Approval Workflow
API
Alerts/Escalation
Activity Tracking
Access Controls/Permissions
Academic/Education
Knowledge Base Management
Interactive Reports
Gamification
Funnel Analysis
Feedback Management
Event Triggered Actions
Engagement Tracking
Employee Handbook
Electronic Forms
Document Management
Data Quality Control
Data Import/Export
Dashboard
Customizable Templates
Customizable Reports
Customer Segmentation
Customer Database
CRM

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Whatfix pricing

Value for money rating:

Starting from

Free

Pricing details
Subscription
Free trial
Free plan
Pricing range
view pricing plans
start trial

Whatfix integrations (25)

Integrations rated by users

We looked through 77 user reviews, to identify which products are mentioned as Whatfix integrations, and what is the users perception.

Integration rating: 5.0 (1)

Whatfix support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
FAQs/Forum
Knowledge Base
Chat

Training options

Webinars
Live Online
Videos
Documentation

Whatfix reviews

Overall rating

4.6

/5

77

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.08/10
Rating distribution

5

4

3

2

1

49

28

0

0

0

Pros
Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.
We are so excited to launch Whatfix to our clients. It was extremely easy to set-up and the support along the way was amazing.
It's very easy to use and implement in your application. The Whatfix support page is incredibly helpful and straightforward and the customer service is superb.
Cons
There was no scrambling to get it aligned or working correctly, nor did we have any negative comments about how it was interacting with our system, or irritation about seeing something new.
It is lack of analytical features. Some features is not easy to configure.
Some of the pop-ups were challenging to configure using their own templates. Sometimes meetings would get delayed.

Whatfix FAQs

Q. What type of pricing plans does Whatfix offer?

Whatfix has the following pricing plans:
Pricing model: Free
Free Trial: Available


Q. Who are the typical users of Whatfix?

Whatfix has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does Whatfix support?

Whatfix supports the following languages:
Hebrew, Irish, Arabic, Chinese (Simplified), Chinese (Traditional), Japanese, Russian, German, Spanish, Italian, English, Portuguese, French, Bulgarian, Catalan, Danish, Hungarian, Icelandic, Indonesian, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Romanian, Serbian (Cyrillic), Serbian (Latin), Slovenian, Slovak, Ukrainian, Thai, Vietnamese


Q. Does Whatfix support mobile devices?

Whatfix supports the following devices:
Android, iPad, iPhone


Q. Does Whatfix offer an API?

Yes, Whatfix has an API available for use.


Q. What other apps does Whatfix integrate with?

Whatfix integrates with the following applications:
Oracle Fusion Cloud ERP, Jira, Bullhorn ATS & CRM, Zapier, Fullstory, Segment, Moodle, Azure Active Directory, SAP SuccessFactors HXM Suite, Freshdesk, Cornerstone LMS, Salesforce Sales Cloud, Wistia, Okta, ServiceNow, Salesforce Einstein, Workday HCM, Confluence, SurveyMonkey, Microsoft Power BI, Google Sheets, Intercom, Zendesk Suite, Microsoft Excel


Q. What level of support does Whatfix offer?

Whatfix offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base, Chat

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