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Whatfix
4.6
(77)

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Accelerate Digital Adoption

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(39)

Whatfix Pricing, Features, Reviews and Alternatives

Whatfix product overview

What is Whatfix?

Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback. With product analytics and AI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making.

Key benefits of using Whatfix

Whatfix helps in delivering personalized user journeys to the users of your application, starting from onboarding and training to continued engagement. Whatfix works across all applications and is available as a simple, easy-to-install browser extension.

Personalized User Onboarding- With personalized and contextual in-app content you can deliver a simplified and effective onboarding experience to users. You can enhance the experience of your application by displaying useful tips (Smart-tips and Tool-tips), highlight new features (Beacons), create goal-centered task lists (Task lists) and validate data-entry in real-time (Data Validation).

Reduce Support Costs- Reduce support overhead by guiding users in-app with live help. Our flows can be personalized based on the user and where they are in the application, thus helping them find the relevant information whenever they need. Also, leverage Whatfix smart interactive content (flows, videos etc.) to solve support queries, instead of verbose articles or guides.

Effective Training and Homogenized Help- Our automatically-generated multiformat content makes for more engaging and effective training content compared to traditional training. Videos, pdfs, slideshows can be pulled within your LMS using our SCORM and xAPI integration to use as a part of learning plan. Our proprietary crawling capability, uniquely makes in-app help available not just from the current application but from enterprise-wide applications to save end-user time in looking for help across applications.

Insights-driven Analytics: Whatfix offers pre-created reports and dashboards that can be used to monitor the usage of your content to provide insights to continuously improve your content. Get detailed information on all your content types, deep-dive to understand how you can drive-up adoption.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
FAQs/Forum
Knowledge Base
Chat

Training options

Webinars
Live Online
Videos
Documentation

Whatfix pricing information

Value for money

4.6

/5

77

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Whatfix features

Functionality

4.6

/5

77

Total features

83

11 categories

Most valued features by users

Reporting/Analytics
Third-Party Integrations
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
API
Data Import/Export
Customizable Templates

Functionality contenders

Whatfix users reviews

Overall Rating

4.6

/5

77

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.08/10
Rating distribution

5

4

3

2

1

49

28

0

0

0

Pros
Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.
I think overall it is a very good tool, very easy to set up (which impresses customers), has enough degree of customisation to please customers, really unparalleled customer service.
We are so excited to launch Whatfix to our clients. It was extremely easy to set-up and the support along the way was amazing.
Cons
There was no scrambling to get it aligned or working correctly, nor did we have any negative comments about how it was interacting with our system, or irritation about seeing something new.
It is lack of analytical features. Some features is not easy to configure.
Some of the pop-ups were challenging to configure using their own templates. Sometimes meetings would get delayed.

Overall rating contenders

Whatfix FAQs

Q. What type of pricing plans does Whatfix offer?

Whatfix has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of Whatfix?

Whatfix has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does Whatfix support?

Whatfix supports the following languages:
Arabic, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Danish, English, French, German, Hebrew, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Thai, Ukrainian, Vietnamese


Q. Does Whatfix support mobile devices?

Whatfix supports the following devices:
Android, iPad, iPhone


Q. Does Whatfix offer an API?

Yes, Whatfix has an API available for use.


Q. What other apps does Whatfix integrate with?

Whatfix integrates with the following applications:
Oracle Fusion Cloud ERP, Jira, Bullhorn ATS & CRM, Zapier, FullStory, Segment, Moodle, Azure Active Directory, SAP SuccessFactors HXM Suite, Freshdesk, Cornerstone LMS, Salesforce Sales Cloud, Wistia, Okta, ServiceNow, Salesforce Einstein, Workday HCM, Confluence, SurveyMonkey, Microsoft Power BI, Google Sheets, Intercom, Zendesk Suite, Microsoft Excel


Q. What level of support does Whatfix offer?

Whatfix offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base, Chat

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