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Whatfix Pricing, Features, Reviews and Alternatives

Whatfix product overview

What is Whatfix?

Whatfix is the most trusted Digital Adoption Platform globally, that helps Enterprises and Fortune 500 companies drive software adoption, reduce time to launch, increase employee productivity, and see a positive software ROI. With Whatfix, one of the top Enterprises in the US was able to save $950,000 by creating customized end-user training 40% faster than developing the content in-house! We are rated 4.8 by Gartner Peer Insights. Reach out to us if you are looking for a digital transformation!

Key benefits of using Whatfix

Whatfix helps in delivering personalised user journeys to the users of your application, starting from onboarding and training to continued engagement. Whatfix works across all applications and is available as a simple, easy-to-install browser extension.

Personalised User Onboarding- With personalized and contextual in-app content you can deliver a simplified and effective onboarding experience to users. You can enhance the experience of your application by displaying useful tips (Smart-tips and Tool-tips), highlight new features (Beacons), create goal-centred task lists (Tasklists) and validate data-entry in real-time (Data Validation).

Reduce Support Costs- Reduce support overhead by guiding users in-app with live help. Our flows can be personalised based on the user and where they are in the application, thus helping them find the relevant information whenever they need. Also, leverage Whatfix smart interactive content (flows, videos etc.) to solve support queries, instead of verbose articles or guides.

Effective Training and Homogenized Help- Our automatically-generated multiformat content makes for more engaging and effective training content compared to traditional training. Videos, pdfs, slideshows can be pulled within your LMS using our SCORM and xAPI integration to use as a part of learning plan. Our proprietary crawling capability, uniquely makes in-app help available not just from the current application but from enterprise-wide applications to save end-user time in looking for help across applications.

Insights-driven Analytics: Whatfix offers pre-created reports and dashboards that can be used to monitor the usage of your content to provide insights to continuously improve your content. Get detailed information on all your content types, deep-dive to understand how you can drive-up adoption.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
FAQs/Forum
Knowledge Base
Chat

Training options

Webinars
Live Online
Videos
Documentation

Whatfix pricing information

Value for money

4.6

/5

61

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Whatfix features

Functionality

4.6

/5

61

Total features

67

8 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
API
Third Party Integrations
Activity Dashboard
Alerts/Notifications
Data Import/Export
Customer Database

Functionality contenders

Whatfix users reviews

Overall Rating

4.7

/5

61

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.07/10
Rating distribution

5

4

3

2

1

40

21

0

0

0

Pros
Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.

TL

Tim L.

I think overall it is a very good tool, very easy to set up (which impresses customers), has enough degree of customisation to please customers, really unparalleled customer service.

AR

Anonymous Reviewer

We are so excited to launch Whatfix to our clients. It was extremely easy to set-up and the support along the way was amazing.

AR

Anonymous Reviewer

Cons
It is lack of analytical features. Some features is not easy to configure.

TL

Tim L.

The organization of content can be a bit frustrating but once you get the hang of it, it makes sense.

RR

Rory R.

If you do not follow the steps exactly described in the Flow, then you drop out and need to start Flow from the beginning. The End-users does not have time to restart the Flow.

MT

Marianne T.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Help your customers understand your platform

Reviewed 4 years ago
Pros

This application is really easy to use for you and your clients. Since we created a platform with so much content in TravelContact, Whatfix helps our customers know every detail we offer. Now our clients, such as travel advisors, agencies, DMC have two different tools to make life easier for them. On the other hand Whatfix´s support team has been impressive, they have solved every doubt or inconvenience that we have presented throughout the process.

Cons

We would like the information inside the Whatfix platform to have different views, since they use very large boxes that take up a lot of space on the screen. This doesn't allows you to see all the content when you have created many flows.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Whatflow flows implementation in a special education web based product

Reviewed 6 years ago

Frontline provides special education solution services to thousands of school districts nation wide and abroad. The business need for interactive flows in our case is primarily to reduce customer calls and provide self-help instruction while simultaneously allowing the customer to complete their work. While use of the Whatfix product is still in its infancy (i.e. initial rollout was a pilot with a few districts and two products), we are encouraged by what we see thus far, and plan to implement the feature across a wider spectrum of products and thus make it available to more end-users.

Pros

Implementing the required java code into our application we found to be relatively easy (i.e. needs hours not days or weeks). When and if needed, their team is extremely technical where java, java scripting, html and related technologies are concerned. The Whatfix documentation made available via the Internet is also very good. Moreover, the Whatfix customer support is also very good and we found them to be extremely flexible when organizing meetings, especially given the time zone difference. Their software interface to create the flows is also easy to use and largely intuitive.

Cons

Flows must be exported in their entirety and we have requested that an option be provided to export only those flows that are desired at a particular time so as to avoid having to overwrite files and/or download large file sets. Once a flow is created and if it consists of many steps, should there be a need to edit one or more steps, depending on the nature of the edit it can be a bit time consuming.

Vendor response

Thanks for the review, Hal. We are working towards building the framework for selective actions on the flows, which should be released soon. As per your feedback, our UX team is currently improving the editing experience.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Customized Content Creation

Reviewed 2 months ago

Whatfix LMS is best part which i like and it has new courses every time

Pros

Content creation and LMS portal. Analytics best part which provides us more insights about the content usage

Cons

I don't have anything least about this software

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

good APP

Reviewed 4 years ago
Pros

Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.

Cons

The price is a little high. It is lack of analytical features. Some features is not easy to configure.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

WhatFix

Reviewed 2 months ago
Pros

Helps end users complete tasks (easy and complex) in a variety of software solutions through a web based platform. Assists with training and onboarding.

Cons

Nothing stands out as a dislike. Whatfix is innovative and constantly improving and listening to their customers needs.

Whatfix FAQs and common questions

Q. What type of pricing plans does Whatfix offer?

Whatfix has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of Whatfix?

Whatfix has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Whatfix support?

Whatfix supports the following languages:
Hebrew, Irish, Arabic, Chinese (Simplified), Chinese (Traditional), Japanese, Russian, German, Spanish, Italian, English, Portuguese, French, Bulgarian, Catalan, Danish, Hungarian, Icelandic, Indonesian, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Romanian, Serbian (Cyrillic), Serbian (Latin), Slovenian, Slovak, Ukrainian, Thai, Vietnamese


Q. Does Whatfix offer an API?

Yes, Whatfix has an API available for use.


Q. What other apps does Whatfix integrate with?

Whatfix integrates with the following applications:
Google Analytics 360, Oracle Fusion Cloud ERP, Jira, Bullhorn ATS & CRM, Zapier, FullStory, Segment, Moodle, Amplitude, Azure Active Directory, SAP SuccessFactors HXM Suite, Freshdesk, Cornerstone LMS, Salesforce Sales Cloud, Wistia, Okta, Heap, ServiceNow, Salesforce Einstein, Workday HCM, Mixpanel, Confluence, SurveyMonkey, Quantum Metric, Microsoft Power BI, Google Sheets, Intercom, Zendesk, Microsoft Excel


Q. What level of support does Whatfix offer?

Whatfix offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base, Chat

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