eDesk vs Gorgias

HubSpot CRM

Zendesk Suite

Freshdesk

Intercom

Help Scout

Replyco

Compare eDesk and Gorgias based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Replyco is the affordable eCommerce helpdesk platform that centralises all your customer messages into one intuitive inbox. Automate tasks, streamline your workflows and deliver exceptional customer support in a fraction of the time.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

eDesk’s AI-powered customer service software is designed specifically for eCommerce businesses, to take the complexity out of managing multiple marketplaces, webstore and social media support.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Automated Responses

Automated Routing

Autoresponders

Call Center Management

Call Routing

Chat/Messaging

Chatbot

Churn Management

Client Portal

Communication Management

Configurable Workflow

Customer Accounts

Customer Communication

Customer Database

Customer History

Customer Segmentation

Customizable Fields

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Email Management

Email Templates

Engagement Tracking

Event Triggered Actions

Feedback Management

Help Desk Management

Inbox Management

Interaction Tracking

Live Chat

Macros/Templated Responses

Monitoring

Multi-Channel Communication

Multi-Channel Marketing

Multi-Language

Multi-Store

Order Management

Order Tracking

Performance Metrics

Prioritization

Queue Management

Real-Time Analytics

Real-Time Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Returns Management

Reviews Management

Role-Based Permissions

Sales Order Management

Search/Filter

Self Service Portal

Service Level Agreement (SLA) Management

Shipping Management

Social Media Integration

SSL Security

Support Ticket Management

Surveys & Feedback

Tagging

Templates

Third-Party Integrations

Visual Analytics

Workflow Management

eDesk

Web-based

Parts General Manager

XSellco was an amazing find for us. It does everything we need to be organized and successful.

CS manager

Edesk live chat support super helpful. SENSITIVE CONTENT] walked me through everything and was quick to help thank you so much.

Head of eCommerce, Americas

So far, the team finds it great to use. I just had a great interaction with Aine on their Customer Support team,  She was very responsive and quickly helped me solve the issue with our account.

Company DIrector

Overall a good value product. Price has increased recently which was quite big but in general a very good product as helps us combine emails from all our sales channels.

Director of Business Development

I like that the interface is very easy to use. It helps me to seamless manage my customer service across all of the online marketplaces.

Designer

The helpdesk that imports all of my customer service messages is amazing, streamlined, and easy. I love having the ability to create user logins for each of my customer service reps.

Customer Service Manager

Poor chat widget - we chose to use a different provider for this functionality which is a shame as it is not all under one hood.

President

Customer questions, return requests, etc. all come into one easy inbox so it keeps the customers happy, and it keeps our selling channels happy with us.

Sales

SENSITIVE CONTENT]  was a great help, see got my issue dealt with ease.

IT Administrator

Answering emails from customers and assigning to different team members has become so easy. The templates feature is amazing.

Director

Easy to use  and support many platforms like Ebay, amazon  and also Channeladvisor that it the most important for me.

Customer Service

Overall it is a terrible site that took away all of the functionality that it previously had. They claim that it is six times faster to answer emails, but it takes twice as long.

It reformats your snippets in messages to add extra spaces that need to be taken out every time. It is all ridiculous, especially because it USED to work.

Manager

Excellent solution for customer support for eCommerce business.

VP of Innovation

Good integration capabilities with marketplaces such as Amazon and Ebay. Allows for reviews etc in a single pane of glass.

Operations Manager

Having couple problems with Amazon channel , if the message is sent out directly from amazon then i would not update in Xsellco.

You can even have handy canned responses based on delivery data or product data. It's a huge time saver and very helpful for us - and at a fraction of the cost of a lot of other helpdesk systems.

Easy to use integrations, performance metrics and data are easy to access, constantly updated and informative for decision making and training. Using an inbox as a ticketing software is.

eDesk screenshot: Connect with 300+ marketplace, webstore, and social channels to support your customers, everywhere you sell.

eDesk screenshot: Never miss a sale. Automate 70% of your queries to answer questions and convert shoppers around the clock.

eDesk screenshot: Reduce agent handling times by 50% and save hundreds of hours, while delivering instant, accurate answers to your customers.

eDesk screenshot:  Intelligent Engagement that turns conversations into conversions, and showcases your team's value.

eDesk screenshot: Customer and order history provide ticket context, without having to switch tabs and dig through threads.

eDesk screenshot: Analyze and optimize support operations with real-time reporting.

Freelancers

Large Enterprises

Mid Size Business

Small Business

Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The platform offers a range of features, including AI-powered tools, integrations, and analytics, to empower both your team and your customers.

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Intercom Customer Service Suite combines an AI agent called Fin with a helpdesk platform designed for customer service operations. The platform includes features such as omnichannel communication across phone, email, and live chat, an AI-enhanced inbox, ticketing system, and a knowledge hub for centralizing support content. Fin uses a patented AI architecture to resolve customer queries and can be trained on company procedures and policies for deployment across multiple channels.

The conversational AI platform for ecommerce that drives sales and resolves support inquiries through hyper-personalized, instant customer interactions.

Batch Communications

Canned Responses

Case Management

Contact Management

Customer Complaint Tracking

Customizable Branding

File Sharing

Issue Tracking

Mobile Access

Offline Form

Personalization

Proactive Chat

Quality Assurance

Real-time Consumer-facing Chat

Routing

Social Media Monitoring

Support Ticket Tracking

Survey/Poll Management

Template Management

Transfers/Routing

Gorgias

Android

iPhone

Co-Owner & Operations Director

Our account manager is super knowledgeable and has the ability to assess our use of the platform and make recommendations on how we can improve the experience.

Senior CX and Operations Manager

Our team is so glad we found Gorgias. It has impacted our team's time in a very psositive way and customers have been very pleased with how quickly we are able to reply to them.

Content Marketing Manager

We were in need of a more efficient, effective platform where we could organize and communicate amongst ourselves and to our customer base. Gorgias did that for us and we are grateful for it.

Customer Service Representative

I am highly impressed with this software and the great integration with Shopify.

Senior Community Manager

I dislike that it's difficult to customize and some of the key functions that would really help how the platform performs are difficult to use or fail to work sometimes.

We have all our customer service happening in one place. The ability to chat, email, phone, talk on FB messenger, all while we have the customer's shopify sale within the screen is amazing.

Head of Customer Experience

I've used other platforms where everything was separate so it's nice to have it together. The data is helpful in sharing my team's successes with our management.

The functionality and ease of use is great for a small and nimble team.

We love the ability to connect multiple channels and house all our customer service in one dashboard.

Director of Marketing and Operations

We're a small brand, but Gorgias helps us manage tickets across social platforms, voicemail, and most importantly, emails. We love the integration with Shopify.

owner

We like the ease of use and how it inegrates with shopify.

General Manager

The reality is that some of the integrations that have been missing for our company are launching as they have mentioned these updates in the past two Update Webinars.

Owner

Pricing structure makes a ton of sense and is by ticket, not by seat, which for a small company where we all need transparency into what's going on in the service side of things is great.

Setting up workflows can be annoying if you have to use tags, open/close status, etc.

Senior Director Sales Marketing

You can get your job done quickly and neatly with the many useful tools and extensions it provides. When you need assistance, Gorgias is there for you.

VP of Marketing

Since the same email was used, all communications came in on a single thread and it was hard to tell who had been helped and who hadn't.

Systems Administrator

I would have to say cost. While the customer service team enjoys this product and its integrations with our e-commerce platform - cost compared to competition is by far the most important aspect.

Customer Support Manager

That all customer inquiries are in one location. The statistics tool helps keep track of your customer support ratings, review tickets, and workload among other things.

Gorgias screenshot: AI Agent handle order updates, refunds, and subscription management, as well as providing product recommendations.


Gorgias screenshot: All support channels in one place: email, chat, social, voice, SMS and WhatsApp.


Gorgias screenshot: Connect with 100+ ecommerce-specific app integrations for unified customer data.


Gorgias screenshot: Address a wide range of ecommerce use cases—from editing orders and managing subscriptions to providing personalized product recommendations—directly from your CX platform.


eDesk vs Gorgias Comparison (2026)

eDesk

Gorgias

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives