App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
eDesk
eDesk; the most scalable eCommerce customer support tool for
(5)
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
How GetApp verifies reviews
GetApp carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
eDesk Pricing, Features, Reviews and Alternatives
eDesk FAQs
eDesk has the following pricing plans:
Starting from: $0.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of eDesk?
eDesk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does eDesk support?
eDesk supports the following languages:
French, Spanish, Italian, German, English
Q. Does eDesk offer an API?
Yes, eDesk has an API available for use.
Q. What other apps does eDesk integrate with?
eDesk integrates with the following applications:
Wix, Microsoft Outlook, Adobe Commerce, WooCommerce, Aircall, AfterShip, WhatsApp, PrestaShop, Gmail, ChannelEngine, Twitter/X, Mirakl, Brightpearl, ShipStation, Meta for Business, Veeqo, Rithum, Shippingbo, Instagram, Linnworks, BigCommerce, Shopify
Q. What level of support does eDesk offer?
eDesk offers the following support options:
FAQs/Forum, Email/Help Desk, Chat, Phone Support, Knowledge Base, 24/7 (Live rep)
eDesk product overview
What is eDesk?
eDesk helps online retailers deliver seriously extraordinary customer service, everywhere they sell. Designed specifically for eCommerce professionals, eDesk’s AI-powered automation tools streamline customer support processes and reporting. This means users can respond quickly to customer queries and take time back to focus on selling more.
Key benefits of using eDesk
Typical customers
Platforms supported
Support options
Training options
Not sure about eDesk? Compare it with a popular alternative
Starting from
0
Per month
Usage Based
Starting from
15
/user
Per month
eDesk pricing information
Value for money
4.2
/5
72
Starting from
0
Per month
Usage Based
Pricing options
Value for money contenders
eDesk features
Functionality
4.2
/5
72
Total features
74
6 categories
Most valued features by users
Functionality contenders
eDesk users reviews
Overall Rating
4.4
/5
72
Positive reviews
88
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.32/10
43
20
6
2
1
Overall rating contenders
Verified reviewer
Consumer Goods, 11-50 employees
Used daily for 6-12 months
Review source
Share this review:
Clean easy to use User Interface, snap shot view, grouping priority messages based on smart AI messaging.
Nothing to mention at present everything works as it should do.
Jerry K.
Retail, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
Utilize for all customer support uses. Saves time and allows for small support team.
Best help desk software out there. Excellent automation, easy to set up, good reporting, able to integrate to all channels, multi-language support,
Nothings comes to mind as eDesk solves all our needs
Jake S.
Retail, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
We've used the product since it was called Reply Manager, which was so fairly priced and worked well for our needs. Then it was acquired by XSellco, and it all went downhill. Year after year they increased prices, adding features that small-medium sized businesses may not necessarily need but were forced to adopt. Now as eDesk they again promised certain pricing for us (as a customer for almost a decade,...
Feature-rich, integrations with marketplaces
-Make fake promises -Do not honor their pricing commitments -Will raise prices on you again and again -No regard for customer loyalty
Hi Jake, It's important to highlight the extensive efforts we've invested in enhancing our product. Over recent years, we've introduced hundreds of new marketplace integrations, significantly improved user interfaces, and advanced AI automation capabilities. This ongoing development reflects our commitment to delivering a product that not only meets but exceeds contemporary standards. Our focus has...
Michael P.
Retail, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
Customer service experience, I recommend [sensitive content hidden] she went out of her way to assist us with a query and if very professional and polite
Nothing it is really easy to use, have used for several years
Andrew W.
Textiles, 11-50 employees
Used daily for 1-2 years
Review source
Share this review:
Brings all customer queries from all platforms into a single mailbox. Templates are great and the system has saved us so much time. When I had a problem with messages not sending I contacted the chat and spoke to Aine whom was very helpful.
There was an update and now the AI suggestions are difficult to select. You have to hover and try and select the response which can be tricky. In the past before the update you could click on the option easier.
Common eDesk comparisons
© 2010-2024 GetApp. All Rights Reserved.
GetApp is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.