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IT Ticketing Systems
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IT Ticketing Systems Software - Page 2

Last updated: April 2026

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Incident Management

Service Level Agreement (SLA) Management

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40 software options

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Sponsored

Quickbase

4.4

(327)

5

191

4

106

3

23

2

3

1

4

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Dynamic work management and project platform

Quickbase is a low-code application platform for dynamic work and complex project management. It allows teams to build custom applications without extensive coding, connecting information, processes, and people across business functions. It offers solutions for project management, resource optimization, workflow automation, and field service management, with features like integrations, mobile access, and real-time insights to help organizations manage work from start to finish.

Read more about Quickbase

Users also considered

BlueCamroo

4.4

(28)

5

17

4

7

3

2

2

2

1

0

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

All-In-One for SMBs - CRM, project management, and more

BlueCamroo is a web-based online business productivity suite that helps businesses manage sales, customers, and projects more efficiently and profitably. It offers social network monitoring module that finds sales opportunities and spots service issues across Twitter, LinkedIn, and Facebook.

Read more about BlueCamroo

Users also considered

Vtiger CRM

4.3

(336)

5

158

4

139

3

32

2

5

1

2

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

All-in-one CRM for small businesses

Vtiger works with over 100,000 businesses helping them deliver outstanding customer experiences by breaking barriers between their marketing, sales, and support teams.

Read more about Vtiger CRM

Users also considered

Zoho CRM

4.3

(6.9K)

5

3.5K

4

2.3K

3

782

2

171

1

82

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer relationship management solution

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

Read more about Zoho CRM

Users also considered

SPOTIO

4.3

(78)

5

52

4

13

3

5

2

1

1

7

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Field service management and sales engagement software

SPOTIO is a field service management solution that helps businesses across several industry segments, including solar, medical, telecommunications, and distribution manage operations related to route optimization, customer communications, lead visit tracking, and more on a centralized platform.

Read more about SPOTIO

Users also considered

mHelpDesk

4.3

(824)

5

503

4

189

3

63

2

25

1

44

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based field service management software

mHelpDesk is a cloud and mobile-based field service management software that assists with job tracking and invoicing. Users can access customer information from any device. Key features include quoting, scheduling, job tracking, billing and invoicing, electronic payments, QuickBooks integration, and more.

Read more about mHelpDesk

Users also considered

1CRM

4.3

(57)

5

32

4

14

3

9

2

0

1

2

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Doing Business, Better

1CRM is an all-in-one CRM solution which stands out as cost-effective, and comprehensive. Order Management, Service Management, Project Management, Timesheets, Expense Reports, and Vacation Tracking are all included in every version of 1CRM, starting at $12/user/month.

Read more about 1CRM

Users also considered

Kapture CX

4.2

(40)

5

22

4

9

3

7

2

0

1

2

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based CRM solution for businesses of all sizes

Kapture CRM is a cloud-based customer relationship management solution which helps enterprises of all sizes automate sales, distribution, customer service, marketing and collections processes. The platform enables users to manage pre-sale activities from a centralized location.

Read more about Kapture CX

Users also considered

Teamleader

4.2

(45)

5

22

4

16

3

3

2

2

1

2

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Sell, bill and organise work in one place.

Invoices, quotes, CRM, and planning. Manage your business easily in one place. Over 20,000 entrepreneurs and their teams hand over their paperwork to Teamleader's business software.

Read more about Teamleader

Users also considered

Bitrix24

4.2

(987)

5

456

4

352

3

120

2

29

1

30

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

All in one business management workspace

Bitrix24 is an all-in-one business management platform that integrates CRM, project management, and collaboration tools in a single workspace. The system offers task management with Kanban boards and Gantt charts, communication features including video calls and chat, plus website building capabilities with ecommerce functionality. Bitrix24 includes HR management tools for employee tracking and workflow automation, all accessible via mobile applications.

Read more about Bitrix24

Users also considered

LionDesk

4.1

(95)

5

48

4

23

3

13

2

4

1

7

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

CRM, marketing & transaction management for real estate

LionDesk is a CRM, lead, and transaction management platform for real estate agents, teams, brokers, and lenders, with native mobile apps for Android & iOS

Read more about LionDesk

Users also considered

PlanPlus Online

4.0

(85)

5

47

4

19

3

5

2

4

1

10

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Personal Planner and CRM software

PlanPlus Online is planning software, plus a progressive set of productivity, collaboration, and Customer Relationship Management (CRM) features that allow you to increase individual effectiveness and build a Culture of Productivity

Read more about PlanPlus Online

Users also considered

Helpshift

3.9

(29)

5

10

4

12

3

4

2

1

1

2

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Digital customer service platform and ticketing system

Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.

Read more about Helpshift

Users also considered

Nextiva CRM

3.6

(7)

5

3

4

1

3

2

2

0

1

1

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer service and relationship management software

Nextiva CRM is a customer relationship management software designed to help businesses handle interactions with customers across multiple communication channels including phone, email, SMS, social media accounts, and more. It enables organizations to route customer support tickets to agents.

Read more about Nextiva CRM

Users also considered

Second CRM

(0)

Making Businesses Profitable

Cloud based easy to use software to improve customer relationships, increase sales and much more.

Read more about Second CRM

Users also considered

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