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  • Freshdesk 
     16

    Customer support, helpdesk software

    Freshdesk is a SaaS based customer support software for businesses of all sizes. Freshdesk provides every company with the tools it needs to wow customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations, self service portals, community forums and a lot more. Freshdesk is free forever for three agents, sign up now!


  • Zendesk 
     46

    Cloud customer service software

    Zendesk is the leading cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.


  • TeamSupport.com 
     45

    Customer-Centric Customer Support Software

    TeamSupport is a robust, yet easy to use collaborative customer service desk and help desk solution that improves collaboration between departments and customers so your support team can manage tickets at the customer level to deliver an outstanding customer experience. Think of it as your entire company working to support your customer’s entire company. TeamSupport includes many advanced help desk features such as best-in-class reporting, advanced customer self-service portals, screen recordings, live chat, ticket management, ticket automation, and much more. Your users can provide superior help desk support by working with other members of the support team as well as sales and other departments to address customer issues quickly and with the right solution. Our internal chat feature enables real-time discussions with any member of your team, no matter where they are located.


  • Zoho BugTracker

     

    For small and medium teams who want to fix bugs fast, Zoho BugTracker is a bug tracking software that is easy to setup and use. Unlike others, it provides built-in collaboration features which keeps your software development teams productive and helps you make better software.


  • Desk.com 
     18

    Online customer service software

    Desk.com's all-in-one support app has everything fast-growing business need to provide fast, awesome customer service. It's easy to get up and running, and you can see all of your cases in one place and engage with customers across all channels in one easy-to-use desktop.


  • JIRA 
     4

    Project planning & task management

    JIRA is the tracker for teams planning and building great products. Thousands of teams choose JIRA to capture and organize issues, assign work, and follow team activity. At your desk or on the go with the new mobile interface, JIRA helps your team get the job done. Bug tracking: Simple and flexible defect tracking integrated with your source code and development environment to fit the way you work. Project tracking: Manage all of your projects in one place to focus on the task at hand without ever losing sight of the big picture. Software development: After version control, JIRA is the single most important application at the centre of your development team. Agile: Over 6,300 JIRA customers have gone agile with JIRA Agile. Make your agile adoption successful with presets for scrum and kanban, and turbocharge JIRA to improve visibility.


  • Zoho Support 
     4

    Customer support help desk software

    Zoho Support is a web-based help desk app that provides a systematic, streamlined and quantified manner of addressing troubletickets. Zoho Support provides a customer portal to each customer where the customer can add/converse and review the status of the trouble tickets online. Zoho Support caters to organizations that need to prioritize, manage and automate online help desk support needs. It includes 10 base modules: Ticket Management, Reports and Dashboards, Knowledge Base, Alerts and notifications, Workflows, Customer Support Portal, Contracts and SLA’s and Accounts and Contacts, Product Catalog and Task Management. It has an intuitive, customizable and robust solution with which organizations can equip their support departments. In a crowded customer support marketplace, a key differentiator is its ability to provide a configurable WYSIWYG customization for end users without requiring any programming.


  • HappyFox 
     12

    Helpdesk, customer support software

    HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, Olark & Snap engage live chat, Freshbooks accounting,Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $9/mo/agent - 30-day Free Trial


  • Freshservice 
     5

    Online IT Service Desk with a Fresh Twist

    Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space. In addition to core functionalities like Incident, Problem, Change, Release and Asset Management, Freshservice also lets you put your knowledge base on the cloud. Freshservice offers a plug and play ITIL solution for organizations looking to align themselves to best practices without getting any expert implementation help. It has been developed by the team of experts behind Freshdesk, the leading customer support software that is currently being used to support over 5 million customers across the world.


  • ManageEngine ServiceDesk Plus 
     1

    Help Desk software and Asset Management Tool

    ManageEngine ServiceDesk Plus is one of the best help desk software and asset management tool you can probably find. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster. ServiceDesk Plus is a customizable and easy-to-implement help desk software with more than 10,000 users worldwide. ServiceDesk Plus is available in 23 different languages.



  • Pivotal Tracker 
     11

     

    Pivotal Tracker is an award winning, easy to use collaboration and web-based project management software for agile development teams. It keeps everyone, even distributed teams focused and on the same page, with an integrated, always up to date story board. Your team will stay on target with Tracker's continuous, automatic prediction of milestone completion dates, based on historical performance. Most importantly, you'll get the right product to the market, sooner, based on Pivotal Tracker's simple, yet powerful workflow which encourages continuous customer feedback and prioritization on each project you manage. With this agile application life cycle management tool, increase visibility and collaboration, while creating realistic estimates. The iterative workflow and story management in Pivotal Tracker embodies years of experience by Pivotal Labs on real world client projects. Pivotal Tracker is available for the iOS platform (iPhone / iPad)


  • SpiraTest 
     12

    Powerful Test Management Software

    When your company requires better software testing methodologies, there are a lot of choices in the marketplace. However, if you want the best in software application testing, there is only one solution. SpiraTest® delivers the features, performance and speed to make the software testing life cycle more productive and efficient that using any other system available today. SpiraTest is a complete quality assurance and test management system with integrated release scheduling and defect tracking. It manages your requirements, test cases and defects/bugs with requirements traceability and real-time coverage analysis. This is the software test management system you have been looking for.


  • Tracker 
     9

    Customer Service and Support Management Software

    The PhaseWare Tracker product suite creates a fluid customer support experience with streamlined workflows, automated task processing, incident and performance management tools, and a supporting knowledge base application that enables timely, effective agent troubleshooting as well as customer self-service. From the customer support agent, PhaseWare Tracker will improve their productivity and performance by providing a single interface for managing customer information, prioritizing cases, documenting case histories, researching solutions, managing tasks and alerts, escalating cases, and monitoring performance. For the customer, the streamlined customer service environment enabled by Tracker will create a more consistent and effective customer service experience; resulting in increased customer satisfaction, retention, and loyalty. Overall, your organization will benefit from agent performance and productivity improvements; transparency in reporting on performance metrics and custom


  • LiveAgent  
     6

    Helpdesk & Live Chat

    LiveAgent Helpdesk & Live Chat is an "all-in-one" customer service software which solves all of your customer support troubles. Now only for $450/One-time-fee.


  • Kayako 
     5

    Helpdesk/ customer service software

    Simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivalled customer support experience. Kayako is the world's leading multi-channel customer support platform, trusted by more than 30,000 organizations worldwide. Whether over email, the web, tickets, live chat, calls or self-service, your customers' support history is tracked in one place and can be accessed from anywhere.


  • Binfire 
     5

    Project management & collaboration software for digital agencies

    If you manage projects for a digital agency, use Binfire to collaborate with your team members, contractors and customers. It helps you to plan, track and coordinate several projects at one time using a Tasks, Gantt charts, interactive whiteboard and dashboard to view daily tasks. Binfire brings all tools needed by your team to finish projects on time and on the budget. All tasks, discussions, comments and files associated with the project are accessible in one easy to use application. Binfire lets you copy or move tasks from one project to another, this feature facilitates creation of project templates and agile development.


  • Vivantio Pro 
     4

    Flexible, Trusted, Reliable Service Desk Software

    Vivantio Pro is industry-leading IT service management software. Vivantio Pro is the most flexible admin interface on the market, admin is codeless and service areas can be created in seconds, limiting vendor service days. Vivantio Pro works seamlessly for global enterprise with multiple license options for different internal departments. Features include problem, incident and change manager, workflow automation, deep interactive KPI reporting, asset management, AD/LDAP sync, SSO, change control, knowledge base, self-service portal.


  • eStreamDesk Helpdesk 
     3

    Online helpdesk & knowledge base simplified

    Ticketed support and e-mail management If you are looking for an easy to use yet extremely powerful service to help you manage desktop and mobile customer requests then eStreamDesk may be just what you are looking for. eStreamDesk is a hosted helpdesk and ticket tracking service that helps you to deliver exception customer service while saving time and cutting support costs.


  • Twproject 
     3

    Friendly project management for smart teams

    Twproject is a full featured web based project management software that gives you full visibility and control over your projects.


  • PMRobot 
     4

    Project Management Software for Software Consulting Companies

    How many systems are you using to track your projects? PMRobot combines the most important features you need: bug tracking, client collaboration, and agile project management -- plus file sharing and time tracking. PMRobot's Project Management platform has been engineered specifically for custom software development companies. Spend less time in your inbox and more delivering results for your clients! Try PMRobot today - one project is always free!


  • Easy Projects 
     2

    Web project management software

    Your work should make you happy. Unfortunately, sometimes life has other plans. Pissed clients, missed deadlines, things fallen through the cracks. We can’t change the life, but we can help you manage it. Easy Projects: knowing who is available, who is effective and whether you’re making a profit. Staying on time and on budget, time tracking, resource loading and much more. Try Easy Projects now for free.


  • iHelpDesk 
     2

     

    iHelpDesk is a cloud-based help desk service that allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality.


  • Project Drive 
     2

     

    Project Drive is a web based project management software. Our project management tool has been built with flexibility in mind. Project Drive can be customized to your exact needs and will grow with your company. Its is the foremost tool for increasing collaboration and communication through all phases of your projects. Project Drive offers, Gantt, Calendar and tabular view of your tasks. Interact on your task, exchange comments and share files. A powerful reporting engine allows for the creation of custom report that can be automatically generated and emailed. Project Drive has an endless list of features, it will be the only project management software you will ever need.


  • VentureBox Assist 
     2

     

    VentureBox Assist is a customer management tool for service-based businesses. Securely share documents, track history and assign tasks. Assist makes it easy for any size organization to provide professional service.


  • Bontq 
     3

     

    Bontq is a web based bug & issue tracking system. It allows you to manage projects and track bugs very easy because of its clean and user-friendly interface. The essential part of Bontq is it's Desktop Client. Using Desktop Client's functionality you can Capture Screenshots, Record Videos and attach them right to your items.


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Issue Tracking Reviews


Sandie Vivian reviewed

SpiraTest

"Good Test Tool plus Excellent Support"

  25th of November


Louis Raveton reviewed

JIRA

"Great for Agile dev teams"

  13th of November


Alexis Casanis reviewed

Freshservice

"Immediately Boost Customer Service"

  20th of August


Ben Wilson reviewed

TeamSupport.com

"Using Team Support Daily/Monthly"

  8th of August


Rahul Singh reviewed

Pivotal Tracker

"Brilliant for managing Kanban style projects"

  6th of June


Pierre Clouthier reviewed

Zendesk

"Zendesk makes support fun"

  16th of April


Mayukh Gon reviewed

HappyFox

"Clean and simple customer support system"

  4th of April


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What is Issue Tracking Software?

Issue tracking apps normally are used by smaller and medium sized companies to deal with all possible challenges that might impact the work of a corporation. The different features of issue tracking software normally includes support ticket program, challenge ticket system and, incident ticket program.
Recently, many different types of organizations have begun to work with and issue tracking apps in the cloud to handle different concerns that the organization has to face. Also project managers have found issue tracking software applications a helpful instrument to track down the subjects and report their affect on their projects to the top management.

Issue Tracking Software Comparison

Use GetApp to find the best issue tracking software and services for your needs. Our intuitive directory allows you to make an easy online issue tracking software comparison in just a few minutes by filtering by deployment method (such as Web-based, Cloud Computing or Client-Server), operating system (including Mac, Windows, Linux, iOS, Android) pricing (including Free, Freemium, Subscription), platform (including Google Apps, Salesforce, Intuit, NetSuite, SAP) and supported location.


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