Ahoya - 2026 Pricing, Features, Reviews & Alternatives

Ahoya is an AI powered voice receptionist platform designed to automate incoming call handling and customer intake for small service businesses. The system operates continuously without human intervention and answers calls in less than one second to prevent calls reaching voicemail. It captures booking details and responds to routine inquiries while sending real time SMS notifications to designated team members. The solution supports industries such as home services, medical and dental practices, salons, spas, law firms, restaurants, auto repair shops, real estate agencies and med spas.

The platform features a fully automated onboarding process that extracts business information from a website URL, including business name, service offerings, operating hours, location details and frequently asked questions. Administrators select from five pre configured vertical templates that tailor conversation prompts and intent recognition patterns to each industry. The system provisions a real phone number with a selectable area code and routes forwarded calls from an existing line without requiring porting or carrier changes. A diverse voice library powered by neural speech synthesis offers more than two dozen options with various professional and conversational tones across multiple accents. Underlying AI components include speech recognition based on Deepgram Nova Three, conversational reasoning with Claude for paid plans and telephony infrastructure from Vapi, all maintained at latency below half a second. Call routing directs conversations according to caller intent and escalates urgent matters through a waterfall mechanism to ensure messages reach assigned personnel. Consent disclosed call recording is played at call initiation in compliance with two party consent laws and every interaction generates full transcripts and audio recordings, with summary extraction and outcome classification.

Booking capture functionality parses caller name, requested service, appointment time and contact number from conversations and presents these details in a bookings interface for confirmation with a single tap. Confirmed appointments trigger an automatic SMS reminder sent approximately one hour before the scheduled time. The analytics dashboard displays real time metrics including call volume, answer rate, capture rate, peak calling hours, after hours recovery and booking outcomes with day by day trend visualization. Additional features include spam and robocall screening, multilingual support for English, Spanish and French, two way SMS communication and automated text back for missed calls. The assistant detects when inquiries exceed its configured capabilities and transfers calls to human staff rather than offering uncertain information. The platform does not currently sign HIPAA business associate agreements and is not recommended for fully clinical medical environments, though it supports non clinical healthcare settings such as dental, optometry and veterinary practices.

Integration capabilities span Zapier, Make, n eight n and webhooks, as well as direct connectors to HubSpot, Google Sheets, Airtable, Notion and Cal dot com, enabling synchronization with existing customer relationship management and scheduling systems. A universal webhook output supports custom integration development for proprietary software. The web based dashboard interface is accessible from desktop and mobile devices and presents live activity feeds, call lists with transcripts, booking queues and performance analytics. Administrators adjust system prompts and conversation parameters directly within the dashboard without requiring any additional onboarding or technical support intervention.