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ASF Payment Solutions Pricing, Features, Reviews and Alternatives
ASF Payment Solutions FAQs
ASF Payment Solutions has the following typical customers:
Mid Size Business
Q. What languages does ASF Payment Solutions support?
ASF Payment Solutions supports the following languages:
English
Q. Does ASF Payment Solutions offer an API?
No, ASF Payment Solutions does not have an API available.
Q. What other apps does ASF Payment Solutions integrate with?
ASF Payment Solutions integrates with the following applications:
Club OS
Q. What level of support does ASF Payment Solutions offer?
ASF Payment Solutions offers the following support options:
24/7 (Live rep), Chat, Email/Help Desk, Knowledge Base, Phone Support
ASF Payment Solutions product overview
What is ASF Payment Solutions?
ASF provides state-of-the-art gym management software and customer support to gyms, health clubs, and martial arts studios.
Typical customers
Platforms supported
Support options
Training options
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Starting from
No pricing info
Starting from
99
Per month
Other
ASF Payment Solutions features
ASF Payment Solutions users reviews
Overall Rating
4.3
/5
36
Positive reviews
78
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.12/10
19
9
7
0
1
Verified reviewer
Used daily for 1-2 years
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Ease of collections and all the functions of our daily business in one place
It's simple to use and intuitive, contract entry is a breeze and the reports are all streamlined and customize-able. Tech support and customer service are very quick and knowledgeable.
There a few features I would like to see like being able to send auto notices for expiring memberships, and table imports for large data changes.
Crystal C.
Sports, 11-50 employees
Used daily for 2+ years
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Friendly customer service. They are always very professional and an ease to work with.
Its a breeze inputting members, tracking their attendance sending emails as well as invoices and reminders. The prospect section as well as assecabilty to attendance input could use better structure
The prospect list could be more easily assesiable vs having to re enter that section after you make on each prospect. It would also be nice to not have to exit out and input usernames and passwords to input attendance only to have to wxit back out to input username and password in order to access kicksite for anything else such as payment input,nptospects ect
Monica G.
Health, Wellness and Fitness, 11-50 employees
Used daily for 1-2 years
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It is very difficult to solve any problems with ASF because they don't return calls. Again, the software has gone down hill. I am now shopping for a new software. I cannot continue to lose money with this company. They are getting their payment at the end of the month regardless of the way they treat you.
I joined ASF in 2016. I loved that you had your own account specialist. The specialist who was assigned to my account was very personable. She took the time to learn my fitness studio and was able to assist with any of my issues or concerns.
ASF has went extremely down hill during and after Covid. I feel that I am so far vested that it is a hassle to change software. I strongly advise if you are looking for a company to run your gym, avoid ASF at all cost. I believe they hired a whole new staff that desperately need extensive training. I often feel like Im teaching them about the software. The staff is very rude and lack knowledge. I called several times to set up training on a new feature that was offered. I have yet to receive a call back. As a matter of fact, don't waste your time calling. They never return calls. They have screwed up my membership packages so many times but never cease to take my monthly payment. I can go on and on. This company has gone from a 10 to a 2!
Katelin W.
Health, Wellness and Fitness, 11-50 employees
Used daily for 1-2 years
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ASF has made it so much easier for us at Total Balance to keep track of all our members membership agreements, their previous and future payments, their attendance and so much more! It is so simple and straightforward to use which I love.
What I like the most about ASF payment solutions is how user friendly it is. It is very easy to learn how to use. Everything is organized and set up perfectly for easy usage.
What I like least about ASF payment solutions is how it is sometimes hard to get access to do different things. For example, I will be granted access to change something in a members account, but then it still won't let me do it. I also dislike that we can't add more than one discount onto a members agreement. Sometimes I need to use the ACH discount code and a 20% off dues adjust but you can't do both.
Thank you for the review and feedback, Katelin. We'll share these insights with the team.
Juan A.
Health, Wellness and Fitness, 1-10 employees
Used daily for 2+ years
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It has a decent software that could be better. The biggest thing has been the decline in the quality of customer service. Years ago the team was really good. Over the past 2 years, the reps are clueless and I dread calling because they never know how to help me and almost always end up wasting my time and have to wait for a call from someone who understands my issue.
I like the analytics tab. It needs more options for reports
No online waivers, prospect management and automations, no ability to text customers
Thanks for your feedback, Juan - we'll get better and we shared your insights with the team!
Common ASF Payment Solutions comparisons
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