TeamUp Pricing, Features, Reviews & Comparison of Alternatives

TeamUp

Business management for independent fitness businesses

4.94/5 (84 reviews)

TeamUp overview

What is TeamUp?

TeamUp is the a cloud-based software designed to help take away the complexity of managing a fitness gym, box, or studio. Users can utilize TeamUp's features to manage multiple class timetables, manage payments, and connect with students using a helpful and intuitive software system. Clients will love it too - especially being able to manage their accounts from their computer or mobile device, and receiving automatic and perfectly timed communications to help them see the value in their relationship with the business.
goteamup.com

Pricing

Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, Germany

Supported languages

English, Spanish, French, German
TeamUp's customer support - what customers thinkLondon based Jujitsu studio uses TeamUp to manage student memberships - Martial arts softwareCrossfit Hammersmith talk about how TeamUp helps to manage their clients and businessYoga & pilates studio owner discusses how TeamUp helps & supports her business

TeamUp user reviews

Excellent
79

Very good
5

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.8
  4.9
  5.0
Patti H.

Great for all the different roles in your life!

Used daily for 2+ years
Reviewed 2018-10-18
Review Source: Capterra

I'm self employed and work prn. Having the read only feature has allowed me to put my calendar in more hands without violating privacy. They can see where I'm busy and where they can schedule me without having to call me every time. Saves everyone time and effort! I'm also involved in recreational clubs at a local and regional level, and organizing our schedule where everyone can see it, being able to interlink the clubs, pinning the link to our Facebook page, and then being able to link all of them into my personal calendar.... well, it keeps me sane! Thank you TeamUp for a great application!

Pros
For reference, I am not in any way a computer programmer. I have limited computer skills but am able to follow instructions and figure out most new applications with trial and error. I have found teamup to be very easy to set up. You can start with the very basic calendar, entering each event individually. It is easy to use on the computer or my phone, I can see events clearly, and edit them on either platform. I really like the way it looks, easy to read and pleasant to look at. Once you become more proficient, you can create recurring events, based on weekly, monthly, or as specific as the 3rd Sunday of the month. You can also subscribe to outside calendars, such as holiday calendars, team calendars, or anything that uses an icalendar feed, such as a google calendar, you only need to copy and paste the url address. And it’s a much more polished look than the original google calendars. In each Main calendar you create, you are able to make 8 sub calendars, assign different colors to each and turn them on and off as needed. What I particularly like, is it’s free to make more. Currently I have created multiple different calendars. I have a business calendar, a personal calendar, a regional club calendar, a local club calendar, and I've made more for other people and clubs to use. Within each Main calendar, I have my sub calendars. I can then choose to subscribe to the entire calendar or only a portion of it, and place into ANY of my calendars.

Cons
I would love to have a share link that will share the Titles as well as the time of events, but not the details. Currently they can only see that the time is reserved and that's all. Other than that, I love it!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Stuart F.

The best gym management system I've used

Used daily for 2+ years
Reviewed 2020-04-24
Review Source: Capterra

Fantastic, I wish I'd gone with them first and saved myself the hassle of changing software twice before.

Pros
If there is something I'd like the software to do, chances are it's already something that it's capable of. If not the support team are very keen to hear idea's of how things can be improved or new things implimented.

Cons
It can take a while to get the hang of. It feels a little more dated than some of the more 'flashy' new products, but 'under the hood' it is vastly more flexible and customisable than anything I've used previously.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Hayley W.

Great System - easy to use and helping us run the business more efficiently

Used daily for less than 6 months
Reviewed 2019-10-30
Review Source: Capterra

Great system that is helping us track membership and class attendances a lot more efficiently than we did before.

Pros
Seems fairly simple to use once you get to know how it works. The team are excellent at TeamUp and are always on hand to answer one of my many queries as I get used to the system.

Cons
Nothing major - just spending time getting use to the system in the first instance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Lyra G.

TeamUp- Happy Costumer

Used daily for less than 6 months
Reviewed 2019-10-30
Review Source: Capterra

TeamUp has been a game changer for our business. We moved over from mindbody due to issues with family accounts and youth students. Once we made the change our issues with inaccurate rosters, and families being confused by the sign up process went immediately away. The user interface and experience is exceptionally easy and we haven’t had any issue the way we did with mindbody

Pros
Very easy to learn, very simple to implement. All of our customers love the functionality and the family portal.

Cons
I’d like this software to have more functionality with courses, id like it to be able to track other options like “trial classes” and “makeups” where we could easily add students into the roster in one of these categories, even if we don’t have them in an associated grouping. Also I’d like more automation with a true enrollment model and not have to manually control the software and flow. Right now the system prorates off of a calendar month and we have to manually put auto pay students into classes session after session. Also if like a better way to track if people don’t have a waiver so the admins can see easier. You only see this if you go into the profile or try to sign then you. It would be nice if people without waivers were flagged in red. Finally integrating with a waiver software system like smart waiver would be awesome! That way we could have real documents with actual signatures associated with clients in their profile.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Natalie H.

An Excellent Alternative To Mind Body with Fabulous Customer Support

Used daily for 1-2 years
Reviewed 2019-09-16
Review Source: Capterra

I would still chose this software over any other that I have come across, first for affordable pricing, second for customer service and last but not least functionality which gives me 85% of what I'd like and matches the functionality of any other competitor I've tried. No complaints!

Pros
The software is very good value for money compared to competitors, the customer service is sensationally good.

Cons
There are some restrictions in methods of charging (it would be so handy to have an option that allows the customer to add a second class immediately after the first class - back to back classes - at a discount). Some of the back end navigation is a bit fiddly and the user journey takes quite a few clicks for some functions. BUT I don't think the other software options are any less fiddly and there is fantastic customer support anytime you need guidance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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TeamUp pricing

Pricing options
Free
Subscription
Free trial
View Pricing Plans

Pricing scales with your business. All features for all pricing levels. Generous free trial with 30 days that only start when you sign your second customer.

$59/month for 0-50 clients.
$89/month for 51-100 clients.
$129/month for 101-150 clients.
$149/month for 151-200 clients.
$179/month for 200+ clients.

TeamUp features

Attendance Management
Attendance Tracking
Billing & Invoicing
Class Scheduling
Communication Management
Electronic Payments
Event Management
Inventory Management
Marketing Automation
Membership Management
Online Booking
Payment Processing
Point of Sale (POS)
Registration Management
Team Management

Activity Dashboard (79 other apps)
Alerts/Notifications (83 other apps)
Calendar Management (78 other apps)
Reporting & Statistics (82 other apps)
Scheduling (72 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for TeamUp

Key features of TeamUp

  • Appointment scheduling
  • Assessments
  • Attendance tracking
  • Automated billing
  • Check-in manager
  • Class pack purchasing
  • Class schedule management
  • Class scheduling
  • Client self service
  • Custom signup forms
  • Discount codes
  • Integrations
  • Member portal
  • Membership management
  • One to one
  • One-off event planning
  • Online booking
  • Online classes
  • Online store
  • Payment processing
  • Point of sale (POS)
  • Recurring plans
  • Referral tracking
  • Waitlists
View All Features

Benefits

• Manage all aspects of your independent fitness business with TeamUp.

• Bridge the communication gap with customers thanks to the self service portal.

• Never miss a payment with intelligent processor integrations.

• Keep in touch with all the important events and data with TeamUp's reporting.

• Make booking a breeze with web widgets and mobile versions all included.

• Link with all your favourite systems with TeamUp's range of integrations including Zapier.

• Run online classes seamlessly with included Zoom integration.