TeamUp Pricing, Features, Reviews & Comparison of Alternatives

TeamUp

Business management for independent fitness businesses

4.94/5 (66 reviews)

TeamUp overview

What is TeamUp?

TeamUp is the a cloud-based software designed to help take away the complexity of managing a fitness gym, box, or studio. Users can utilize TeamUp's features to manage multiple class timetables, manage payments, and connect with students using a helpful and intuitive software system. Clients will love it too - especially being able to manage their accounts from their computer or mobile device, and receiving automatic and perfectly timed communications to help them see the value in their relationship with the business.
goteamup.com

Pricing

Starting from
$59/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Europe, Germany, United Kingdom

Supported languages

English, French, German, Spanish
Discover what our clients say about our customer service

TeamUp reviews

Excellent
62

Very good
4

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.7
  4.9
  5.0
Patti Henderson

Great for all the different roles in your life!

Used daily for 2+ years
Reviewed 2018-10-18
Review Source: Capterra

I'm self employed and work prn. Having the read only feature has allowed me to put my calendar in more hands without violating privacy. They can see where I'm busy and where they can schedule me without having to call me every time. Saves everyone time and effort! I'm also involved in recreational clubs at a local and regional level, and organizing our schedule where everyone can see it, being able to interlink the clubs, pinning the link to our Facebook page, and then being able to link all of them into my personal calendar.... well, it keeps me sane! Thank you TeamUp for a great application!

Pros
For reference, I am not in any way a computer programmer. I have limited computer skills but am able to follow instructions and figure out most new applications with trial and error. I have found teamup to be very easy to set up. You can start with the very basic calendar, entering each event individually. It is easy to use on the computer or my phone, I can see events clearly, and edit them on either platform. I really like the way it looks, easy to read and pleasant to look at. Once you become more proficient, you can create recurring events, based on weekly, monthly, or as specific as the 3rd Sunday of the month. You can also subscribe to outside calendars, such as holiday calendars, team calendars, or anything that uses an icalendar feed, such as a google calendar, you only need to copy and paste the url address. And it’s a much more polished look than the original google calendars. In each Main calendar you create, you are able to make 8 sub calendars, assign different colors to each and turn them on and off as needed. What I particularly like, is it’s free to make more. Currently I have created multiple different calendars. I have a business calendar, a personal calendar, a regional club calendar, a local club calendar, and I've made more for other people and clubs to use. Within each Main calendar, I have my sub calendars. I can then choose to subscribe to the entire calendar or only a portion of it, and place into ANY of my calendars.

Cons
I would love to have a share link that will share the Titles as well as the time of events, but not the details. Currently they can only see that the time is reserved and that's all. Other than that, I love it!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Claire Willett

Saves Time, Money and Stress!

Used daily for 2+ years
Reviewed 2020-01-24
Review Source: Capterra

Incredibly good - the support is amazing with progressive development, working in tandem with their clients. It looks good and when you know which features you want to use, it is straight forward.

Pros
Using TeamUp removes the emotion and stress of having to chase clients for payment, not to mention the time required to do so. It means my relationship with the client is maintained, less time on admin, less financial accounting (I only account 3 x per year now instead of every month) I can spend more time do what I love - teaching and growing my business. Also, last-minute cancellations are paid for without any questions! I can keep all client notes for the classes in one place, so any other teachers covering can easily track any issues they need to contend with in class. Being able to take registers in class saves time and costs. TeamUp are continuously developing and working with their client's needs, I'm always impressed by this. The customer service is 2nd to none.

Cons
It's not so easy for clients to sign their selves up if there are multiple classes and memberships to choose from, but this may be the generation of clients I deal with! Plus the pro-rata amount that automatically bills if they do set their selves up doesn't fit into my payment model. So, I still tend to this. TeamUp fits into 80% of my business model amazingly well and has made me change the way I work for the better. The 20% that doesn't fit in has to be worked on manually still. It would be ideal if the reporting would show 121 clients that they are being billed for classes that fell on xxx date so they can account for it. The Direct debit model fits in perfectly for business running continuously, I run for 12-14 week blocks, across 35-38 weeks of the year, which means clients who leave have to be balanced with a small amount outstanding either way. I'd love to use the class swap feature but it's not configurable for my 12-14 week blocks. When booking themselves into summer 'flexy classes', it would be ideal if they can add multiple classes to a 'basket' and then pay at the end. None of these points are about 'not liking the software' But points that would make it even better for my business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lyra Gray

TeamUp- Happy Costumer

Used daily for less than 6 months
Reviewed 2019-10-30
Review Source: Capterra

TeamUp has been a game changer for our business. We moved over from mindbody due to issues with family accounts and youth students. Once we made the change our issues with inaccurate rosters, and families being confused by the sign up process went immediately away. The user interface and experience is exceptionally easy and we haven’t had any issue the way we did with mindbody

Pros
Very easy to learn, very simple to implement. All of our customers love the functionality and the family portal.

Cons
I’d like this software to have more functionality with courses, id like it to be able to track other options like “trial classes” and “makeups” where we could easily add students into the roster in one of these categories, even if we don’t have them in an associated grouping. Also I’d like more automation with a true enrollment model and not have to manually control the software and flow. Right now the system prorates off of a calendar month and we have to manually put auto pay students into classes session after session. Also if like a better way to track if people don’t have a waiver so the admins can see easier. You only see this if you go into the profile or try to sign then you. It would be nice if people without waivers were flagged in red. Finally integrating with a waiver software system like smart waiver would be awesome! That way we could have real documents with actual signatures associated with clients in their profile.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Hayley Walker

Great System - easy to use and helping us run the business more efficiently

Used daily for less than 6 months
Reviewed 2019-10-30
Review Source: Capterra

Great system that is helping us track membership and class attendances a lot more efficiently than we did before.

Pros
Seems fairly simple to use once you get to know how it works. The team are excellent at TeamUp and are always on hand to answer one of my many queries as I get used to the system.

Cons
Nothing major - just spending time getting use to the system in the first instance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Becky Bagnall

Makes my life so much easier!

Used daily for 1-2 years
Reviewed 2019-11-29
Review Source: Capterra

Pros
I love how easy it is to use. And if I ever do get stuck on something the telephone support team are super friendly and helpful. I also appreciate how quick it is to set up and get going.

Cons
I actually can’t think of anything I dislike about the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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TeamUp pricing

Starting from
$59/month
Pricing options
Free trial
Subscription
View Pricing Plans

Pricing scales with your business. All features for all pricing levels. Generous free trial with 30 days that only start when you sign your second customer.

$59/month for 0-50 clients.
$89/month for 51-100 clients.
$129/month for 101-150 clients.
$149/month for 151-200 clients.
$179/month for 200+ clients.

TeamUp features

Attendance Management
Automated Billing
Automated Scheduling
Class Scheduling
Credit Card Processing
Electronic Payments
Event Scheduling
Recurring Billing
Registration Management

Activity Dashboard (48 other apps)
Attendance Tracking (53 other apps)
Automatic Notifications (47 other apps)
Billing & Invoicing (53 other apps)
Calendar Management (54 other apps)
Client Portal (39 other apps)
Customer Database (40 other apps)
POS (41 other apps)
Reminders (41 other apps)
Reporting & Statistics (55 other apps)
Website Integration (43 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for TeamUp

Key features of TeamUp

  • Appointment scheduling
  • Assessments
  • Attendance tracking
  • Automated billing
  • Check-in manager
  • Class pack purchasing
  • Class schedule management
  • Class scheduling
  • Client self service
  • Custom signup forms
  • Discount codes
  • Member portal
  • Membership management
  • One-off event planning
  • Online booking
  • Online store
  • Payment processing
  • Point of sale (POS)
  • Recurring plans
  • Referral tracking
  • Waitlists
View All Features

Benefits

• Manage all aspects of your independent fitness business with TeamUp.

• Bridge the communication gap with customers thanks to the self service portal.

• Never miss a payment with intelligent processor integrations.

• Keep in touch with all the important events and data with TeamUp's reporting.

• Make booking a breeze with web widgets and mobile versions all included.